Experian Americas

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Experian Americas Reviews

Updated Jun 21, 2014
Experian Americas – “North America Education Ambassador Program”

All Employees Current Employees Only

2.8 106 reviews

43% Approve of the CEO

(no image)

Craig Boundy

(60 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • For me, work-life balance is okay, no complaints(in 7 reviews)

  • Good pay and benefits but no loyalty, doesn't matter how hard you work or how smart you are(in 5 reviews)


Cons
  • They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews(in 4 reviews)

  • Asked to use cumbersome CRM tool from Siebel as well as update several manual spreadsheets weekly for senior management(in 6 reviews)

27 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
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    • Career Opportunities
    • No Opinion of CEO

     

    Trying...

    Anonymous Employee (Current Employee)

    ProsMany employees have been there for 20+ years; I love my manager, but I know my manager is frustrated with upper management. However, a lot of jobs are being moved to Chile and Costa Rica.

    ConsA lot of jobs are being moved to Chile and Costa Rica, although I think some of those will be regretted - will be loss of customer satisfaction, which is already an issue.

    Advice to Senior ManagementIf you want consumer trust, you should provide a robust product to truly assist people repair their credit - not just tell them what increases/decreases rating...most know this but were hit hard during the recent recession and need to know how to clear up older issues.

    • Culture & Values
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    • Disapproves of CEO

     

    Good company but poor leadership

    Anonymous Employee (Former Employee)

    ProsTry to promote corporate culture and diversity,

    ConsChanging leadership affect employee morality.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Middle management unethical, no accountability

    Client Services (Former Employee) Schaumburg, IL

    Prosgood work life balance, good benefits

    Consno growth opportunity, very clicky

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • No Opinion of CEO

     

    Good job, good salary, limited advancement

    Sales (Former Employee) Schaumburg, IL

    ProsLot's of lateral exposure and opportunities

    Consbureaucracy get's in the way

    Advice to Senior Managementflatten the organization

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Too Much

    Customer Support (Former Employee) Schaumburg, IL

    ProsGood Pay, Great People, site location

    ConsMore with Less did not work and when it did you were outsourced

    Advice to Senior ManagementPeople drive business, if it wasn't for the people, no business

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    The pay could have been better

    Financial Coordinator (Current Employee) Costa Mesa, CA

    ProsThe best part of working at Experian is the people. It's located not too far from where I live, which is also nice.

    ConsThe pay isn't as much as I should have received, and I worked a lot of overtime, just to catch up with the increased workload.

    Advice to Senior ManagementInstead of employee reviews, in the form of questionnaires, one-on-one meetings with supervisors or managers probably would be more effective.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    May want to look elsewhere

    Anonymous Employee (Former Employee)

    ProsGreat co-workers and excellent benefits.

    ConsTop heavy and bottom line numbers are made at the expense of employee layoffs.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Great Company Tough Competitive and Regulatory landscape

    Vice President Sales (Current Employee) New York, NY

    ProsSmart and dedicated workforce, good management. US HQ is in an incredibly beautiful location in Costa Mesa, CA. Every quota-carrying customer-facing salesperson gets a car leased for them. Nice perk!

    ConsCompetitive and regulatory pressure is hampering morale and growth in the Preferred and Strategic sales organizations. In some sales organizations, the travel justifications required for customer-facing sellers include getting pre approval of travel. There are multiple Silo organizations for Affinity Marketing,CheetahMail, Consumer (Credit Services / CIS), Business (BIS), Decision Analytics. Products can sometimes be overlapping or competing and confusing to clients who are called upon by multiple sellers within these sales Silos. Senior leadership in this BIS organization are under tremendous pressure to deliver and is poorly viewed by those employees. Poor Management and Product Quality in certain areas are NOT where they need to be. Incredibly expensive infrastructure security and maintenance for the company Data Center where major applications are hosted. This hampers a competitive price structure - which is often the reason sales is losing to competition.

    Advice to Senior ManagementQuit the knee-jerk organizational changes that typically include taking sellers out of the customer engagements they are in. Gain command of the various silos and rationalize the end to end Product Development Process. You need to give straight and continuous feedback as you bring aboard new leaders to the organization. With West Coast leadership this is often impossible to accomplish if you work on the east coast. HR leadership does not advocate for employees or engage with recommendations or help. Overall? Disappointing ride.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Company trying hard to innovate and create seamless experience for clients

    Project Manager (Former Employee) Schaumburg, IL

    ProsIf you get with the right team, they are cutting edge for analytics and innovation.

    ConsVery inconsistent internal communications, very unclear direction by senior management that was constantly shifting.

    Advice to Senior ManagementProduct development needs to do more external research and benchmarking for larger, older brands. Use their own analytic prowess on their own brands.

    • Work/Life Balance
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    • Career Opportunities
    • Approves of CEO

     

    Challenging, high quotas

    Sales Director (Current Employee) Oakland, CA

    ProsGood comp package and benefits

    Consbureaucratic, huge on process, long hours

    Advice to Senior Managementlower sales quotas

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