Experian

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Experian Reviews

Updated Jul 13, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 235 reviews

55% Approve of the CEO

(no image)

Brian Cassin

(132 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits(in 17 reviews)

  • Good benefits, decent time off, plenty of telework opportunities(in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates(in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems)(in 5 reviews)

32 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Worst company I've worked for in my 15 year career

    Software Development Manager (Current Employee)

    ProsGood benefits, very financially stable, great teammates

    ConsTo start with, this is not a technology company - this is a marketing company where technology is treated as overhead resource. Everything is driven through (unrealistic) deadlines where software gets shoved out of the door at all costs (both human and enormous technical debt). Enormous amount of bureaucracy where it takes weeks of "following the process" to make a two line code change. Outdated technologies and tools (or more often no tools at all) - complete lack of automation with trivial tasks. VP's have no authority to make no-brainer decisions. Everything has to be approved by CTO who lacks technical understanding yet constantly gets involved in the "weeds". You'll be losing your skills (and brain cells) here very quickly.

    Advice to Senior ManagementEmpower mid-level management to make no brainer decisions (and hold them accountable for the results). Change the culture of "all the responsibility with none of the authority". The company can't scale where one man makes every decision.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Qualifies as my worst employer

    Analyst (Former Employee) Costa Mesa, CA

    ProsCafeteria was nice. Security guards were very friendly and professional.

    ConsMany managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to Senior ManagementComplete a real, useful degree and then develop your people.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    A lot depends on which area you work in.

    Software Development Expert (Former Employee) Costa Mesa, CA

    ProsGood benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    ConsExtremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to Senior ManagementQuick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Chinese water torture

    Consumer Associate II (Current Employee) Allen, TX

    ProsGood benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    ConsLack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to Senior ManagementOpen your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    IT Group

    IT Group (Former Employee) Schaumburg, IL

    ProsIf your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    ConsToo many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to Senior ManagementClean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Big company but not very good for developers

    Senior Consultant (Former Employee) Bristol, CT

    ProsFlexibility and good team. No pressure normally but yes it's there sometimes.

    ConsNo career growth in some departments

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A Gauntlet with no prize at the end

    PMO (Former Employee) Costa Mesa, CA

    ProsMicrosoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    ConsPoor IT Management with poor ethics. Marketing and product 'managers' are underqualified

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Right down the tubes.

    Marketing Services (Current Employee) Schaumburg, IL

    ProsBonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    ConsWork life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to Senior ManagementTake more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Like working in a sweat shop.

    (Former Employee) Schaumburg, IL

    ProsGreat technical people to work with mostly on the same tier. Casual dress code.

    ConsSweat shop, unappreciated and between senior management and very upper management, they will attempt to squeeze every drop of blood they can from their regular employees and are definitely taking advantage of their employees in the poor economy.

    They used to allow employees to work from home, now they are no longer allowed to do so. However after putting in a full day’s work at the office, they put pressure on the poor employees to continue working from home to complete what they couldn’t at the office. This is as a result of a reduced work force. They have no regard for anyone's personal and family life.

    The company constantly lies to their employees - a few months ago it was stated there will be no more layoffs as there's lots of work and not many left to get the job done. On 11/10/11, they laid off 10 (+5 from other locations) employees and the remaining "fortunate" are now left to do even more work. They are so afraid of compromising their jobs, they wouldn't even consider calling the whistle blower hotline about being treated unfairly. In the company's eyes, they are lucky to have a job.

    An employee recently gave their 2 weeks notice w/o having another job lined up, they had enough of the unfair treatment. The company even said they would give that employee more time off and the response was it didn't matter how much time off they received, it was a moot issue as they wouldn't get to use the time off anyways as the company still expected them to work on their days' off.

    Another example, Iron Mountain in Addison was too close to do business with but they have 2 major data centers in TX, one in Allen and the other in McKinney. Schaumburg used to be a data center until upper management's "smart decisions" deemed it better to have 2 centers in TX.

    Not sure how this works but they have sensitive data of US citizens but they have off shored work to their "Experian" locations outside the US. I don't know if this data is stored there and/or worked on there but that might be a possibility.

    Technical people are now expected to work in the office, at home and on holidays and do what it takes to get the job done and the deadlines completed. The good news is, congrats - you get to keep your job.

    There is a lot of favoritism there too promotions aren’t mostly given based on merit but on who knows who.

    They react to security issues instead of being proactive and they use the excuse there's not enough money in the budget to implement the necessary security measures, of course they have to pay off their CEO's VP's and share holders; that's of ultimate importance.

    It was a great company to work for when the previous president owned and ran the company. Under his command, everyone got the feeling the company cared about its employees. Now that corporate has come in, it feels like a sweat shop and you get the feeling they are trying to squeeze every last drop of blood they can get out of you and absolutely no loyalty to their regular work force.

    Advice to Senior ManagementThis is completely useless as they have already had numerous town hall meetings, hands on meetings, one on one meetings et al. and it makes no difference. It appears it goes in one ear and out the other. It's all a knee jerk reaction as they say you spoke and we listened. That's right, they listened and that's all there was to that. Unfortunately, they won't learn until the current employees band together and call the whistle blower hotline and let them know how they feel. At the moment, they are very worried about keep their jobs.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Think twice before working here....

    (Current Employee) Schaumburg, IL

    ProsGenerous vacation and work life balance.
    Open work space.
    Continuously changing.

    ConsExperian loves having middle management who do nothing and who treat their employees as children. You will a high turn over due to employees quitting Experian. Management does not encourage a positive work environment, nor do they understand the employees are the backbone of the company. The pay is well below industry standards, if it wasn't for the vacation package I don't think anybody would stay. Raises are pretty much non existent even as a top employee, management will try their best to justify why they gave you pennies on the dollar. As for professional growth, one word of advice- RUN! Experian has been consistently cutting jobs, outsourcing and placing hiring freezes. Most managers do not want to mentor, provide feedback and avoid firing low performing employees. Overall, AVOID this place and seek out a company who encourages professional growth with fair pay and fair practices.

    Advice to Senior ManagementCut out middle management, they are of no use and do not benefit the department. Yes, when employees call their executive management with concerns please listen. Pay the employees what they are worth or they will just keep going to the competition. Improve and invest in your technology as well.

    No, I would not recommend this company to a friend

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