Experian
2.8 of 5 231 reviews
www.experiangroup.com Dublin, Ireland 5000+ Employees

Experian Reviews

Updated Jul 1, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 231 reviews

                             

54% Approve of the CEO

Experian CEO and Director Don Robert

Don Robert

(129 ratings)

40% of employees recommend this company to a friend
63 Employee Reviews Back to all reviews
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    Experian - a disappointing place to work.

    Software Developer (Former Employee)
    Costa Mesa, CA

    ProsExperian offers reasonably good benefits. However, they recently elimiated company contributions to their 401K in North America.

    ConsHighly political atmosphere. Job security and potential for advancement depend solely on how well you fit into a particular clique, or how close a personal relationship you have with your manager.

    Advice to Senior ManagementManagement should work at recognizing the employees that actually perform on the job and place less emphasis on their emotions when making business decisions. Their approach to laying people off leave a lot to be desired.

    No, I would not recommend this company to a friend

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    Go somewhere else to look for work!

    V. . Suck-It-Up (Current Employee)
    Latham, NY

    ProsBenefits, co-workers, immediate supervisor, relaxed work atmosphere.

    ConsSenior Mgmt focused on same banking principles they came from - not an employee focused company. Decisions are slow - have worked in other large organizations where things moved much quicker.

    Advice to Senior ManagementNeed new Sr. Mgmt in MSG.

    No, I would not recommend this company to a friend

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    bored

    Client Services Advisor (Current Employee)
    Santiago, MN

    ProsStable, easy work
    my contract are for 45 hours but most persons work 30ish management is relaxed

    Consboring work.
    people just come to work and leave quicky.

    Advice to Senior Managementmove the interesting work from the USA to Chile, people want to work not sit around wasting time.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Stay away from Experian

    Anonymous Employee (Current Employee)
    Irvine, CA

    ProsGlobal company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    ConsSenior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to Senior ManagementStop micromanaging, trust your employees and be careful with the overtime

    No, I would not recommend this company to a friend

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    An underachieving business desperately needing a strategy

    Anonymous Employee (Current Employee)
    Los Angeles, CA

    ProsExcellent compensation, flexible work plans, good benefits, diversified business, global presence. Competes against some lackluster companies (e.g. equifax) - growing international which could pay big dividends in the future. Establishing credit markets in developing countries could prove to be a big win in the next 3-5 years. Has some high growth interactive business.

    ConsLack of strategy, UK based/London Stock exchange, Tightly aligned with Credit markets, Viewed as credit business vs. information solutions company. Generally, low moral for the employee base. Company continues to offshore and nearshore it's IT staffing to central and latin america. employees regularly not in the know on overall profit performance which there bonus structure is tied too.

    Advice to Senior ManagementCommunicate clear strategy, how to win, Crunch down on costs but don't make that you're central focus, Retain talent

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Mature company, employees are a dispensable asset when times get tough, it's a corporate job.

    Software Developer (Current Employee)
    Costa Mesa, CA

    ProsIt's a corporate job, a 9-5 job, as long as you do what are you asked to do and work well with others, you'll be fine.
    Probably 4-6 weeks a year, you will be under pressure because of a project deadline, but after that, things should run smoothly.
    It's been in business for more than 30 years and I can say that's a mature company.

    ConsBecause it's a mature company, they have some legacies in place and they are very slow to adopt new technologies, they prefer to work with what have been working in the past.

    Advice to Senior ManagementThey should inject more passion and fun in the work environment.

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    Experian - a company that can't get out of its own way.

    Director (Former Employee)
    Cleveland, OH

    ProsFirst, there isn't a company with more promise and potential to dominate its competition and the marketplace than Experian.

    Second, you won't find better co-workers on a day-in/day-out basis. It's people are what makes Experian a wonderful place to work. You'll find the vast majority of its people to be highly committed, dedicated, creative, hardworking and genuinely wonderful people to partner with. Most people develop deep friendships that last a lifetime.

    Finally, Experian's benefits, like most large companies, are generally pretty competitive.

    ConsExperian's biggest problem is its executive and senior management. It is very much of a "who do you know" that gets you ahead, not what you know, what you can do or what you accomplish. Experian is a lilly white, "good old boy" company with a massive glass ceiling. This obviously limits so much of a vast talent pool.

    For the most part, upper management is the classic scenario of B-level managers promoting C-level people. Senior management is often so insecure that they take credit for accomplishments of others rather than appreciating and promoting their best people.

    Great companies have leaders who inspire others in positive ways, empower and support their employees, communicate effectively and are ethical, sincere, and genuine. Great leaders appreciate and nurture their employees - especially the best and brightest - they don't manage by intimidation. Great executive and senior management lead in new product development, anticipate future trends, and manage for success - they don't follow the competition and remain competitive through acquisition or constant cutbacks. If you expect great leadership, you'll find it hard to find at Experian.

    Advice to Senior ManagementListen to what your employees have been telling you for years and finally address the issues in meaningful ways. In other words, stop talking about what you are going to do and DO it. Talk is cheap. Next, clean house and get ride of the dead weight in your executive, senior and middle management.

    Don Robert and Chris Callero should hold confidential skip-level-type interviews with high performing employees, or (better yet) with exceptional employees who choose to leave Experian. There is much that could be learned about the deficiencies in Experian's senior management teams and how ineffective so many of them are at running the businesses and managing people.

    No, I would not recommend this company to a friend

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    Experian is a decent place to work unless you want to grow your career.

    Senior Product Manager (Current Employee)
    Costa Mesa, CA

    ProsExperian is a great place to work if you are a very strong contributor and are looking for a stable environment where you can work for many years. As you build your tenure, your time off allotment grows tremendously. I get 25 vacation days a year. This is in addition to 5 sick days and 10 paid holidays. The hours are pretty flexible and you can work from home on occasion or even frequently depending on your boss. The health benefits are outstanding and they match 100% on your 401(k) up to 4%.

    ConsDon't expect much of a raise or a promotion. Raises are typically 3% a year, even if you have a good year. Layoffs are a common occurrence as the company is constantly cutting costs. Technology and operations jobs are being shipped to South America. If you are a top performer and have been around a while, you should have little to worry about, but you will have to work even harder due to fewer people to carry the workload. The company is ultra conservative, often to the detriment of growing the business. This means fewer career growth opportunities because most areas of the company are not growing.

    Advice to Senior ManagementA lot of decisions at Experian are made out of fear. People are generally not willing to take a chance. This is part of the culture from the top to the bottom of the company. I would recommend to senior management that they start encouraging risk taking to grow the business. I would also recommend to senior management to take a chance themselves and start investing in the business. There are so many opportunities for Experian to grow its business and the biggest obstacle is the cloud of fear and conservatism that limits growth. I give Don Robert a neutral opinion because he has done some things right, most notably the new company branding and an effort to start developing synergies across global business lines. On the negative side, there is an aversion to investing for growth. We just had an IPO a year and a half ago. Where did all that money go? Senior management's pockets? It certainly wasn't reinvested into the company!

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    Experian has a lot to learn and improve

    Anonymous Employee (Current Employee)
    Nottingham, NH

    ProsThey promise alot on the recruitment process, big expectation with lot of potential according to the senior management...
    Pretend to be a global leader, but no.
    Or this is not seen from inside compared to other companies.

    ConsAll you hear are rumours. Senior management does not have any Leadership skills, Lack of downlevel communication and awareness of the developments within the company.
    There aren't clearly defined internal procedures for most things or if there are - they are not followed and cannot be used in practice.

    Advice to Senior Managementcont play with the people bellow because they are your capital. without them you are nothing.
    If you don't understand this soon you will loose experienced employees.

    No, I would not recommend this company to a friend

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    Changing..

    Anonymous Employee (Current Employee)

    ProsVery promising industry, very good people to work with, still promising perspectives

    ConsRecent changes in Europe seem to prolifirate incompetence among employees and management alike. Not many career opportunities, loosing the turf to competitors at the moment, treat people as "resources"..

    Advice to Senior ManagementSeek professionalizm in whatever the company does, finally formulate a true strategy and stick to execution. Listen to and anticipate your clients needs, rather than feeding them what you have..

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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