Experian

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Experian Reviews

Updated Jul 18, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 236 reviews

0% Approve of the CEO

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Brian Cassin

(1 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits(in 17 reviews)

  • Good benefits, decent time off, plenty of telework opportunities(in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates(in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems)(in 5 reviews)

69 Employee Reviews Back to all reviews
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    • Culture & Values
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    1 person found this helpful  

    In my experience

    Project Consultant (Current Employee) Schaumburg, IL

    ProsGreat Benefits
    Great people to work for/with

    ConsLow in salary compensation
    Their marketing dept is not doing so well, so layoffs are constantly happening

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good and bad

    Anonymous Employee (Current Employee) Costa Mesa, CA

    ProsGenerous time off, compensation seems appropriate, good people to work with, trying to improve their work tool functionality and trying to instill corporate values

    ConsTo get promoted, you have to get people to like you, regardless of lack of talent. Very clicky groups. Real-time coaching isn't applied when needed to help others move up.

    Advice to Senior ManagementGlobal programs are set up to fail under regional or heavily matrixed management. Cut the bureacracy and allow staff more authority to get jobs done.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great group of folks that try to have a 'family' feel. It gets overshadowed by the good ol' boy network.

    Anonymous Employee (Former Employee) Carmel, IN

    ProsGood products and supportive peers.

    ConsCompany has not given as much support to the Carmel location as they should. That is changing, however,

    Advice to Senior ManagementBecome more inclusive instead of exclusive.

    – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

    2 people found this helpful  

    Mixed reviews.

    Director (Former Employee) Costa Mesa, CA

    ProsSenior leadership mostly smart and credible, but Don Robert has never run anything this large, everything he does is for the first time and it has been that way for years. With the death of CFO Paul Brooks, the thought leadership and mangement of the company is weakened. Senior HR leader stayed in place, retired on the job, seemed to lack the will to change anything. Global HR leader good at managing up, that's about it. Chris Callero likeable, intuitive, smart, but not well educated or sophisticated in ways a global COO typically is. Fast pace environment is stimulating. Work environment is flexible, accomodating lifestyles.

    ConsDated technology. Poor tools. Lower pay than market, often... "Know it, and don't care." Little/no opportunity for movement, except in pockets (finance dept does it well). Despite knowing movement develops people, EXPN doesn't do it, and not much promotion from within. Not thoughtful about senior leader selection, e.g. Dorival. No clear value proposition for employees. Writing it for years now, nothing of particular distinction. Strategy unclear. Employees always talk about it in global people survey.

    Advice to Senior ManagementI find it startling to think a $5b company can't discuss it's values with employees.

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    2 people found this helpful  

    Good challenge but not building to the next role

    Software Development Developer Expert (Current Employee) Schaumburg, IL

    Prosbenefits are pretty good
    bonus seems to be a regular thing

    Consunrealistic schedules for projects are the norm
    every 3 – 6 months management changes there outlook
    layoffs seem to be a common tool

    Advice to Senior Managementpick a direction and stick with it, if it doesn't work out let the people go that made the bad choices rather than the people being told what direction to go

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    This company is falling apart

    Anonymous Employee (Former Employee) Schaumburg, IL

    ProsExperian provides good overall benefits.

    ConsReduction in force
    Jobs sent offshore

    Advice to Senior ManagementManagement should cut their bonuses so that they don't end up doing RIFs and sending jobs of American workers off shore.

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    Good place to work, nice campus

    Executive Assistant (Former Employee) Santa Ana, CA

    ProsBeautiful campus
    Friendly people
    Good benefits
    family oriented
    Experian is a good place to work if you are looking for something that is pleasant without very much challenge.

    ConsThere was not much of a challenge in working there in my experience. There were not many projects given out and some departments were difficult to get information from.

    Advice to Senior ManagementI would say they should utilize their staff more. Rely on them more and give them more opportunity to contribute.

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    2 people found this helpful  

    Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority

    Anonymous Employee (Former Employee) Irvine, CA

    Pros- Company is strong financially, revenues support Experian corporate
    - Plenty of growth opportunities
    - Strong, well-known brands
    - Benefits are very competitive with the best companies out there
    - Lots of very smart and talented employees who are also fun and down-to-earth
    - Management genuinely tries to care about employees and culture, and constantly tries to improve communication, great CEO that everyone loves
    - Recent push to work together more with other Experian units, many significant synergy opportunities there
    - Depending on your team, you could work with amazing amounts of data, stuff you couldn't in any other company except maybe Facebook, Google or Amazon

    Cons- Salaries are very low and not competitive, even when compared to other Experian divisions
    - Management is focused on short-term revenues, not long term plans. 3-yr plans are vague and not tactical or related to brands
    - Significant turnover, average 2-3 ppl/week for months including very experienced and senior managers as well as lower level employees. Little to no attempt at retaining talent.
    - IT is a separate entity with no goals tied to success of business, so they have no incentive to go beyond what is specifically asked. High turnover and lots of low-paid contractors result in poor work quality and slow turnarounds - changing a word on a website can take weeks.
    - Company tries to project itself as a cool "dotcom" type of business (game room, 5 cent snacks, team events, branded swag), it's nice, but too corporate to feel real
    - Unqualified managers have not been good for the company, resulting in frustrated employees and increased turnover. Manager quality is very inconsistent with no 360 review process to help
    - Some managers are very political, others are very CYA and refuse to take accountability, some borderline unethical (HR turns their heads)
    - Budget and headcount constraints make it difficult for many to do their jobs well
    - Very rush mentality, management may say it's "fast-paced", but it's really more of a frenzy of chasing tails and not getting anywhere. Projects are rushed out with errors and missed requirements instead of taking a little more time to do things right. Results in burn-out and frustration by many people.

    There was a significant layoff in 2010 that wiped out a large percentage of employees, including very strong (and personable) leaders that drove a wonderful culture where people cared about the teams and each other. It was almost a family environment with many coworkers hanging out after hours, even with their bosses. But once those leaders were sent packing, the culture changed forever.

    Advice to Senior ManagementRealize employees are the strongest asset to this (and any) company. There's a reason so many people are leaving. There's also a reason the company has a bad reputation that's causing developers to not want to work here. There have been big steps forward in some aspects of the culture and how the company is run, but still much improvement before the company really thrives.

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    1 person found this helpful  

    Company used to be a wonderful place to work. Not as much anymore. It is not an employee friendly workplace

    Anonymous Employee (Current Employee) Costa Mesa, CA

    ProsLarge company with decent benefits. Very nice campus.

    ConsCompany is outsourcing and offshoreing many jobs. They also want to move as many IT positions from Costa Mesa to Texas. No job is safe at this company. Company has also gone through many lay offs.

    Advice to Senior ManagementManagement keeps saying they appreciate and care for the employees, but their actions do not back that up. If you advertise it, then follow through.

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    Used to be a pretty solid place to work, but...things change.

    Anonymous Employee (Former Employee) Schaumburg, IL

    ProsBenefits (paid time off, employee leave, health insurance) are pretty good.
    You can learn a lot that is applicable in future positions (at least within the marketing industry).

    ConsLayoffs happen with frightening regularity.
    Company is very top-heavy, upper management is ineffectual and unfocused.
    Middle management is more of the same.
    Pay freezes, 401K freezes, and forced time off/furloughs are the norm lately.

    Advice to Senior ManagementValue your employees. Read those employee surveys and then act on them. When you make bad decisions, admit them and learn from them.

    No, I would not recommend this company to a friend

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