Experian Marketing Services

www.experian.com/marketingservices
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Experian Marketing Services Reviews

Updated April 15, 2015
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21 Reviews
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Matt Seeley
4 Ratings

21 Employee Reviews

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  1. Helpful (2)

    Depends on the day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - helped me determine that there will always be people worse off than me
    - the occasional gem of how not to do business
    - pure entertainment value watching sleazy and now inept leadership blab their way through strategy
    - meeting people and saying goodbye to them 3 weeks later when they resigned. that's always amusing
    - looks great on a resume
    - i wasn't alone in my confusion of the strategy
    - i wasn't on the inept db group in NYC

    Cons

    - working for the inept senior leadership during phase one
    - working for sleazy senior leadership during phase two
    - working for the current sneaky senior leadership during phase wtf
    - etc... etc... etc... etc...

    Advice to Management

    - go get a proven technology leader and avoid of the sneaky pile of academic castaways.
    - actually look at the data of how? what? where? when? versus sitting on conference calls lapping up the rubbish you're fed from below.
    - suspend the referral program. it was responsible for the last batch of failures and now it's responsible for the latest batch of bleached out bodies
    - so much more, but i don't get paid to help them along anymore

  2. Helpful (2)

    Caliber of people needs an upgrade. No strategic direction..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Perfect place to "hide" and collect a paycheck without contributing. If you're one of those you will thrive

    Cons

    Poor technology
    Lack of strategic direction
    Shifting priorities
    Several leaders into empire building without delivering results

    Advice to Management

    Do a reset across the business - people, technology. Understand the changing dynamics in the marketplace and realign the business

  3. Helpful (2)

    Nightmare Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some people, Thirsty Thursdays, great HR Managers

    Cons

    Management, HR leaders were terrible!!

    Advice to Management

    Fire all management and start over

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Circling the drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in El Segundo, CA
    Former Employee - Account Manager in El Segundo, CA

    I worked at Experian Marketing Services

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Free bagels on Wednesdays, hot breakfast the first of the month

    Cons

    Technology never really had a chance

    Advice to Management

    Cash out with what's left

  6. Helpful (5)

    Failing Company: Layoffs, outsourcing to Costa Rica, bad technology, bad management, no upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Oakland, CA
    Former Employee - Account Manager in Oakland, CA

    I worked at Experian Marketing Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None- at one point it bad technology, out of touch management, constantly changing goals. was the people but almost everyone has left to go to competitors.

    Cons

    Bad technology (the application is consistently breaking or down), out of touch management, constantly changing goals.

    What once started at a great company has been completely changed. Experian has made many mistakes with the handling of Cheetahmail which has led to mass lay-offs, bad technology decisions and ultimately the loss of the company culture. The greatest asset of Cheetahmail has always been it's client service team. Unfortunately, based on some bad purchases and failing technology, management has decided to cut this and laid off a large portion of the client services team and creative team to be outsourced to Costa Rica. Furthermore, those that weren't laid off have been leaving since the outlook of the company is bad.

    There isn't enough support for the technology and what was once a good platform has been filled with issues from long downtime to constant errors. The response time for these issues is lacking which is causing many of the larger clients to be frustrated and leave. Which ultimately led to lay-offs for many employees.

    There aren't enough training programs in place for managers to manage their personnel properly. The upper management is so far removed from the day to day aspect that the focus is on pinching pennies rather than supporting their employees. The main aspect CM has for it was it's client service support which is often what propels it against competition. With their decision to cut it's US resources down and to only give top tier clients the same level of service, will affect them in the long run.

    As employees, there is currently no job security unless you're an employee outside of the US. The pay is considerably less in comparison to the competition and the raises are on average 3% every year. Promotions that were promised haven't been fulfilled. There's no room for growth. In the past, I would recommend this for new graduates, however now I would recommend looking elsewhere. With mass-layoffs, technology issues and outsourcing of jobs, the outlook isn't good. There has been a mass exodus of employees and management doesn't seem to notice or care. They even tried offering back people that they laid off their jobs- most people said no.

    Experian has taken Cheetahmail and turned it into a company without any culture and the only focus on low CPM and retaining clients. Without a strong client services team, this will fail. If you're looking for a job- look elsewhere- Responsys, Exact Target and YesMail are all MUCH better options. Better platforms & better customer service.

    Advice to Management

    Be more in touch with your employees. Don't make promises that you can't fulfill (promotions & bonuses).

  7. Helpful (5)

    Not a good place to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    flexible hours, nice team members

    Cons

    Stay away from this company. They lay off people constantly. When the business goals are not met, which is all the time, they let people go to cut expense quickly so it will look better on the balance sheet. Not the right way to improve performance.

  8. Helpful (6)

    Late nights, Work on weekends, and more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Experian Marketing Services full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free bagels on Wednesday
    Able to work from home

    Cons

    Next round of layoffs coming very soon, layoffs not uncommon even for people who started only 2 months ago
    You are asked to bring laptops home every night and on weekends to be on call to work
    Frequent firedrills as application or servers break weekly

    Advice to Management

    Please do not ask us to write optimistic reviews on Glassdoor if we do not believe in the future here

  9. Helpful (5)

    Everybody's getting outsourced to Costa Rica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bagels are provided on Wednesday. The new vending machine on the first floor has great hummus & microwavable white castle cheeseburgers. Coffee is free.

    Cons

    All of the client services jobs were outsourced to Costa Rica. Dozens (or maybe even hundreds) of people were laid off. The company has a lot of top clients because it's been around for so long that it's well known and well respected, but the reputation is no longer deserved, and is just a holdover from the early years. The quality developers have been recruited away by Google and the like, which has left them with a lack of historical knowledge of the app. The jury is still out on the new CCMP platform, but it's been rumored to not yet be functional as anything other than an ESP. With everyone getting laid off, there will be a massive gap in account knowledge. The clients are in for a nasty surprise in the next few months.

    Advice to Management

    You're doing the right things- client services was definitely bloated, and needed to be trimmed down. However, you're a few years late, and precedents have been set with all the clients, who won't stand for this (once they find out).

  10. Corporate Climate on Par with Indentured Servitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Deerfield Beach, FL
    Former Employee - Anonymous Employee in Deerfield Beach, FL

    I worked at Experian Marketing Services full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are the best
    Decent benefits
    Casual work environment
    Easy (close) commute and a nice office
    Good company to join if you want to use as a stepping stone to learn and leave within 2 to 3 years

    Cons

    Experian Marketing Solutions / Consumer Insights continues to struggle with implementing a plan for growth and sticking to it. Much like Sybil with her multiple personalities, Experian needs to understand who they are and what they want; they then need to develop a good plan for success and to stick with it - not flip-flop and change direction every year. They also need to quit over-working, under-paying and taking advantage of the decent, loyal, dedicated employees they have left. Before the end of each fiscal, positions are eliminated and department budgets are cut all to improve the bottom line - but at what cost? Over my 8+ year tenure, I took on 3 additional positions due to downsizing without any increase in pay. Promotion to the next job level never came through even though it was the work I was doing for several years. The expectation is to work more hours (50+ hours p/week is the norm and what's expected) to complete the job(s) at hand which in turn creates a reactive rather than proactive work environment. Corporate global strategy to create shared services (AP/AR/IT) in Costa Rica, Chile, Kuala Lumpur in order to reduce redundancy across all business units resulted in entire departments to be laid off and outsourced to these off-shore locations. Morale is terrible and people are looking elsewhere. Senior and Executive Management are clueless and only care about the numbers, not the people. Older, more experienced, talented people with years of service are being let go so it does seem ageism is in play.

    Advice to Management

    Get a back-bone and stop being so wishy-washy! Realize you are foresaking loyalty and talent for the bottom line. The real key to Experian's future success is a secure, happy, talented workforce that feels appreciated and well compensated. Also, it's shameful and reprehensible you want to earn your money in the US, but not support the US workforce or economy.

  11. Helpful (4)

    No leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not sure if you should major in Computer Science or Political Science? Come on board and you find out.

    Cons

    This place is like the United Nations: senior leadership propaganda, resolutions and strongly worded statements but, unfortunately, no action.

    Advice to Management

    Actually learn about the technology stacks this company runs. Also, meet the people who make things run so when they leave you know what it means for the organization you are heading.

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