Experian Marketing Services

  www.experian.com/marketingservices
  www.experian.com/marketingservices

Experian Marketing Services Reviews

Updated September 16, 2014
Updated September 16, 2014
99 Reviews
2.7
99 Reviews
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Experian Marketing Services Group President Michael Devico
Michael Devico
10 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Failing Company: Layoffs, outsourcing to Costa Rica, bad technology, bad management, no upward mobility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Oakland, CA
    Former Employee - Account Manager in Oakland, CA

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    None- at one point it bad technology, out of touch management, constantly changing goals. was the people but almost everyone has left to go to competitors.

    Cons

    Bad technology (the application is consistently breaking or down), out of touch management, constantly changing goals.

    What once started at a great company has been completely changed. Experian has made many mistakes with the handling of Cheetahmail which has led to mass lay-offs, bad technology decisions and ultimately the loss of the company culture. The greatest asset of Cheetahmail has always been it's client service team. Unfortunately, based on some bad purchases and failing technology, management has decided to cut this and laid off a large portion of the client services team and creative team to be outsourced to Costa Rica. Furthermore, those that weren't laid off have been leaving since the outlook of the company is bad.

    There isn't enough support for the technology and what was once a good platform has been filled with issues from long downtime to constant errors. The response time for these issues is lacking which is causing many of the larger clients to be frustrated and leave. Which ultimately led to lay-offs for many employees.

    There aren't enough training programs in place for managers to manage their personnel properly. The upper management is so far removed from the day to day aspect that the focus is on pinching pennies rather than supporting their employees. The main aspect CM has for it was it's client service support which is often what propels it against competition. With their decision to cut it's US resources down and to only give top tier clients the same level of service, will affect them in the long run.

    As employees, there is currently no job security unless you're an employee outside of the US. The pay is considerably less in comparison to the competition and the raises are on average 3% every year. Promotions that were promised haven't been fulfilled. There's no room for growth. In the past, I would recommend this for new graduates, however now I would recommend looking elsewhere. With mass-layoffs, technology issues and outsourcing of jobs, the outlook isn't good. There has been a mass exodus of employees and management doesn't seem to notice or care. They even tried offering back people that they laid off their jobs- most people said no.

    Experian has taken Cheetahmail and turned it into a company without any culture and the only focus on low CPM and retaining clients. Without a strong client services team, this will fail. If you're looking for a job- look elsewhere- Responsys, Exact Target and YesMail are all MUCH better options. Better platforms & better customer service.

    Advice to ManagementAdvice

    Be more in touch with your employees. Don't make promises that you can't fulfill (promotions & bonuses).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Not a good place to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    flexible hours, nice team members

    Cons

    Stay away from this company. They lay off people constantly. When the business goals are not met, which is all the time, they let people go to cut expense quickly so it will look better on the balance sheet. Not the right way to improve performance.

  3. 5 people found this helpful  

    Late nights, Work on weekends, and more...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Experian Marketing Services full-time (more than 5 years)

    Pros

    Free bagels on Wednesday
    Able to work from home

    Cons

    Next round of layoffs coming very soon, layoffs not uncommon even for people who started only 2 months ago
    You are asked to bring laptops home every night and on weekends to be on call to work
    Frequent firedrills as application or servers break weekly

    Advice to ManagementAdvice

    Please do not ask us to write optimistic reviews on Glassdoor if we do not believe in the future here

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Everybody's getting outsourced to Costa Rica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than an year)

    Pros

    Bagels are provided on Wednesday. The new vending machine on the first floor has great hummus & microwavable white castle cheeseburgers. Coffee is free.

    Cons

    All of the client services jobs were outsourced to Costa Rica. Dozens (or maybe even hundreds) of people were laid off. The company has a lot of top clients because it's been around for so long that it's well known and well respected, but the reputation is no longer deserved, and is just a holdover from the early years. The quality developers have been recruited away by Google and the like, which has left them with a lack of historical knowledge of the app. The jury is still out on the new CCMP platform, but it's been rumored to not yet be functional as anything other than an ESP. With everyone getting laid off, there will be a massive gap in account knowledge. The clients are in for a nasty surprise in the next few months.

    Advice to ManagementAdvice

    You're doing the right things- client services was definitely bloated, and needed to be trimmed down. However, you're a few years late, and precedents have been set with all the clients, who won't stand for this (once they find out).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Corporate Climate on Par with Indentured Servitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Deerfield Beach, FL
    Former Employee - Anonymous Employee in Deerfield Beach, FL

    I worked at Experian Marketing Services full-time (more than 8 years)

    Pros

    Co-workers are the best
    Decent benefits
    Casual work environment
    Easy (close) commute and a nice office
    Good company to join if you want to use as a stepping stone to learn and leave within 2 to 3 years

    Cons

    Experian Marketing Solutions / Consumer Insights continues to struggle with implementing a plan for growth and sticking to it. Much like Sybil with her multiple personalities, Experian needs to understand who they are and what they want; they then need to develop a good plan for success and to stick with it - not flip-flop and change direction every year. They also need to quit over-working, under-paying and taking advantage of the decent, loyal, dedicated employees they have left. Before the end of each fiscal, positions are eliminated and department budgets are cut all to improve the bottom line - but at what cost? Over my 8+ year tenure, I took on 3 additional positions due to downsizing without any increase in pay. Promotion to the next job level never came through even though it was the work I was doing for several years. The expectation is to work more hours (50+ hours p/week is the norm and what's expected) to complete the job(s) at hand which in turn creates a reactive rather than proactive work environment. Corporate global strategy to create shared services (AP/AR/IT) in Costa Rica, Chile, Kuala Lumpur in order to reduce redundancy across all business units resulted in entire departments to be laid off and outsourced to these off-shore locations. Morale is terrible and people are looking elsewhere. Senior and Executive Management are clueless and only care about the numbers, not the people. Older, more experienced, talented people with years of service are being let go so it does seem ageism is in play.

    Advice to ManagementAdvice

    Get a back-bone and stop being so wishy-washy! Realize you are foresaking loyalty and talent for the bottom line. The real key to Experian's future success is a secure, happy, talented workforce that feels appreciated and well compensated. Also, it's shameful and reprehensible you want to earn your money in the US, but not support the US workforce or economy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    No leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Not sure if you should major in Computer Science or Political Science? Come on board and you find out.

    Cons

    This place is like the United Nations: senior leadership propaganda, resolutions and strongly worded statements but, unfortunately, no action.

    Advice to ManagementAdvice

    Actually learn about the technology stacks this company runs. Also, meet the people who make things run so when they leave you know what it means for the organization you are heading.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Dying slowly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Pros

    Friendly employees, and some key locations in Cali, NY, Boston.

    Cons

    Horrible Management team. They bring in new people with a different vision. Innovation has been at a standstill for the past 5 years. Company is dying slowly, which is the worst part. Company doesn't work well with anyone(partners, clients), as reflective of its senior leaders. They keep selling smoke...

    Advice to ManagementAdvice

    Stop managing upwards only, learn to manage downward as well. Experian should pay attention to the job that management is doing / not doing and just let these people go. They are killing your business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Company with no product vision or strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Leadership Role in New York, NY
    Former Employee - Technology Leadership Role in New York, NY

    I worked at Experian Marketing Services full-time (more than an year)

    Pros

    Overall company has lot of data to leverage but no technology leadership.

    Cons

    No technology leadership, vision and execution. Lots of politics and nothing gets done and released.

    Advice to ManagementAdvice

    Hire Engineering leaders with solid skills

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Piece of sh..t

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Pros

    None anymore. Nada. Zilch. Curry lunch though.

    Cons

    Cronies, ex-Citi people with no skills collecting $$$

    Advice to ManagementAdvice

    You need to go, but I am leaving first.

  11. 2 people found this helpful  

    CheetahMail Tech - Terrible Sr. Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Good and talented people within Tech

    Cons

    Culture of blame from the business
    New Tech Sr. Management keeps cycling through and trying the exact same things that didn't work the last time
    Core platform developed in Perl and decision made to stay on outdated original platform with tons of technical debt making it impossible to develop anything quickly
    Hard to hire Perl developers since there aren't that many

    Advice to ManagementAdvice

    Too late, they already messed everything up and made poor decision several years ago.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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