Experian Marketing Services

  www.experian.com/marketingservices
  www.experian.com/marketingservices

Experian Marketing Services Reviews

Updated November 9, 2014
Updated November 9, 2014
99 Reviews
2.7
99 Reviews
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Experian Marketing Services Group President Michael Devico
Michael Devico
10 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • All of the client services jobs were outsourced to Costa Rica (in 11 reviews)

  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 6 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Was once a great company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 5 years)

    Pros

    - Great benefits
    - Casual attire
    - Free food occasionally
    - Flexibility to work from home (depending on your manager)

    Cons

    - Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues.
    - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs.
    - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future.
    - Layoffs and low office morale starting to affect client relationships.
    - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's.
    - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients.
    - Work/Life balance affected by constant tech issues and understaffing.

    Advice to ManagementAdvice

    Stop focusing on immediate fiscal growth and implement measures that will affect company growth in the long run. Accept that laying off 100 people in U.S. so that you can "stay competitive" has done just the opposite. Learn from this mistake and reassure those people who are still loyal to you by giving them compelling reasons to stay, like better pay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Cheetahmail's demise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY

    I have been working at Experian Marketing Services full-time (more than 3 years)

    Pros

    There were quite a few..
    Most died off paying for unnecessary Sr.Directors positions or their mistakes.

    Cons

    Come one come all !!!

    Need a lay over period for your financial job ?
    No problem Cheetahmail does that.

    Are unskilled and want to be overpaid ?
    Yup.. Cheetahmail is the place.

    Have a Director "friend" in Cheetahmail and have janitorial skills ?
    You got it. A Sr.Director position is waiting for you.

    Are from a certain unskilled financial ethnic group ?
    Oh.. you must have missed the boat.. all of them already work here.
    No worries..
    Cheetahmail will accomodate you even if there was no need for your position.

    Are a Director type and need few new buzz words on your resume ?
    No problem..
    No matter what stupid decisions you make, you'll alway come out a winner.

    But most important..

    If you ever want to learn how to ruin one of the better companies that I worked for, stop by anytime.
    For a month, 3 months or even half a year.

    Regards

    Advice to ManagementAdvice

    Start reading glassdoor reviews.
    We write them for a reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Company Has Gone Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Great start to your career--you can make what you want out of this job. You can be proactive in gaining knowledge as much as you want. You also do work with some really smart and talented people. The environment is very laid back/flexible--ability to work from home when needed, free food, casual office wear, dinner for staying late, free trips to annual Client Summit in Vegas. At one time (when the money was flowing), raises/promotions were high for the industry (which is probably why you have some lifers/people that have been there for 10+ years), but that has changed.

    Cons

    The company has really fallen from grace. There has always been a lack of management leadership--30 year old's who ran up the ranks with no other career experience and massive favoritism. This company breeds the culture of promotion-hungry and entitled employees.The culture, albeit laid-back, is sometimes unbelievably unprofessional and immature. The senior management in the last year, however, is shocking. No communication, massive lay-offs, overworked staff, and ignored talent. Depending on your client, there can be lots of after-hours work support including weekends with no monetary compensation for these efforts. In fact, the salaries are no longer competitive with other jobs out in the field, despite the longer hours you work. Jobs have been outsourced to Costa Rica, leaving existing staff in a position to train teammates virtually and pick up extra work. The company also did not honor bonuses for people who voluntarily left before pay out, even though they worked the entire year. Overall, horrible way to run a business and a blatant disregard to put employees needs first. Business 101: happy employees, good reputation=growing business. Also, the technology is complete garbage--the existing application (they are investing all their money on a new product) is always down and there is constant limits to capabilities that you will not find in other ESPs. We always sold our value model on customer service since our technology was so bad. Now that they laid off half the employees and are stretching thin existing ones, that model is flawed.

    Advice to ManagementAdvice

    Try to retain existing talent--Your clients will thank you. Be more transparent with what's going on. It's like whisper down the lane with finding out company changes. Your reputation in the field is also suffering. Your lack of employee retention causes unhappy employees to leave, but these folks stay within the industry. Their bosses rely on their word of mouth/experiences--remember that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    A once great company... on the verge of collapse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Great benefits, awesome co-workers, free food and drink in the kitchen, tons of happy hours (to dull the pain of layoffs)

    Cons

    Compensation (not competitive compared to industry), excessive outsourcing, the mass amount of work that people who are staying/left over must take on to account for all of the exits/lay offs, lack of culture in the US, poor technology

    Advice to ManagementAdvice

    Poor service and poor technology does not make for a profitable business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    - free bagels on Wednesday

    Cons

    - NO work-life balance, work till 8-9pm regularly and work on weekend common
    - NO job security, people laid off after 1-2 months of working here
    - TOO many bugs in technology, majority of clients leaving for competitors
    - FORCED to lie to clients to hide what really happens behind the scene

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Strict work hours and a massive outsourcing move makes for a low morale workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Solutions Consultant in New York, NY
    Former Employee - Client Solutions Consultant in New York, NY

    I worked at Experian Marketing Services full-time (less than an year)

    Pros

    The pay was reasonable for the market, especially with the bonus. The managers are adept at their jobs, and did a good job in training me in the proprietary software and processes.

    Cons

    The company is strict in starting the work day at 9am and staying till 6pm EXACTLY. I had to ask my manager to leave even 15 minutes early. Also, the upper management decided to fire the majority of the Client Services team (Account Managers) and outsource that work to Costa Rica to cut costs. Due to these issues and others, the morale in the office is very low. Both my manager and other teammate resigned while I was working there.

    I do not recommend working here. Find somewhere with a healthier office culture and more flexible management.

    Advice to ManagementAdvice

    Stop outsourcing, and relax on the office hours and working from home flexibility.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Low company morale, disconnected senior management, people leaving due to instability/layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cross-Channel Marketing in New York, NY
    Current Employee - Cross-Channel Marketing in New York, NY

    I have been working at Experian Marketing Services full-time

    Pros

    Competitive pay and benefits, hard-working colleagues, and location right at the heart of the financial district. Free bagels on Wednesdays.

    Cons

    Constant layoffs, off shoring, executives resigning and realignment/restructuring causes a lot of instability within the organization. Company is struggling to meet revenue targets and company will pull strings to cut corners and meet EBIT numbers. Low work life balance as a result of instability and struggling to compete in the marketplace. Client service will likely suffer due to off-shoring. Very buggy technology, lots of "gap fixes"

    Advice to ManagementAdvice

    Invest in your brand, go to market positioning, and your employees. Stop acting like a chaotic start-up and practice what you preach to clients. Work to improve morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Promises are frequent and hollow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    The benefits and pay are competetive

    Cons

    The company is more likely to focus on poorly executed one-time cost savings rather than focusing resources and energy on becoming competitive in the market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Just looking at bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Not much. Wide range of clients.

    Cons

    Salaries and morale are low. People are leaving. Employees not being compensated for what they deserve. Technology is behind.

    Advice to ManagementAdvice

    Stop looking at bottom line numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Years ahead of digging themselves out of a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at Experian Marketing Services full-time

    Pros

    Good benefits, Experian treats management well with perks like stock awards, management training

    Cons

    Technology is one of the biggest issues to date. Legacy system is a mess and new CCM platform was not ready for prime time at launch. Clients are miserable on it and I fear new clients will feel unbelievably duped. Clients are leaving in droves as is staff. In addition, staffing changes are going to make the servicing aspect very difficult, which is what CCM hung their hat on. The new GM needs to go. Never around and would prefer to manage up than understand what's really happening within the company. Middle management is overwhelmed and the perks and salaries can no longer justify staying. It could be great with a great "story" but I don't feel hopeful that it will turn around anytime soon. I would not recommend CCM to a client looking to move to a new ESP or a friend looking for a job.

    Advice to ManagementAdvice

    Grow up. Grow balls.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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