Experian Marketing Services

www.experian.com/marketingservices
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Experian Marketing Services Reviews

Updated June 21, 2015
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2.0
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Matt Seeley
5 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

38 Employee Reviews

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  1. Helpful (1)

    Nothing Good To Deserve Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in New York, NY
    Former Employee - Senior Account Manager in New York, NY

    I worked at Experian Marketing Services full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    They try. Constant willingness to "get it right" is admirable but the management just doesn't seem together. Costa Mesa ultimately will ruin the business. Marketing Suite is a nice try but years after Adobe and salesforce and nothing new there. Plus the guy you conceived it left in a rift wtih EMS president

    Cons

    Pretty clear that the business is being milked for profit with no investment in technology or people. Not sure where the blame lies but the gap between words and actions is too wide to be ignored.

    Advice to Management

    I think a change is in order. Too many people with no vison and courage to stick to it.


  2. Helpful (4)

    EMS's best years are behind it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice, mostly easy to work with people that want to do a good job.

    Cons

    EMS's best years are behind it. It's a business run by financial people who see every employee as a prospective money-saving cut to be made. It's best assets are certainly not its people, as they are expendable. The more you make, the more at risk you are. An example of this was last year's wholesale layoff of people in the NYC office, moving jobs to ill-prepared employees in Costa Rica making a fraction of what the New York employees made. The Costa Rican employees were unprepared, and Experian was forced to make offers to people they had previously laid off. Technology was ignored and not invested in for years, and so Cheetah started losing clients to competitors. With little in-house innovation talent, they were forced to buy a not-ready-for-primetime "cross-channel" platform that was panned by Forrester. The Cheetahmail/Cross-Channel Marketing Marketing has not had a leader in a year. Most senior marketing and product development people have left, pushed out or fired over the past 6 months. The latest Experian Marketing Suite is just nice window-dressing on top of existing products.

    Advice to Management

    Sell - which is the rumor, anyway


  3. Helpful (2)

    Great people, but morale is diminished due to outsourcing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I've worked here for over 5 years and enjoy the junior staff and clients that I've built relationships with. Also have decent benefits for health, vacation, etc.

    Cons

    Hundreds of jobs were outsourced to Costa Rica last year so morale is completely diminished since there is little stability and all direct reports are remote. Company outings have also decreased due to budget. Work-life balance depends on your client and manager. EMS can definitely expect you to overextend yourself due to lack of resources and trying to compete in the industry.


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  5. Helpful (3)

    Once great, now a shell of what it was

    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Experian Marketing Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Breakfast on Wednesdays
    Fun co-workers
    Nice office
    Company tries to make the job fun

    Cons

    Aging technology with millions of bugs that will never get fixed
    Some of the worst managers ever: A manager that wasn't even in my department once made me have an obsolete meeting, and then proceeded to critique how I ran the meeting... in the meeting.
    Lower-level managers are given the full workload of a non-manager, leaving them little time to help their teams.
    Basically like Office Space: I could get my core work done in about an hour a day, but since there was little room to grow, it meant a lot of downtime.

    Advice to Management

    Reorg completely, and move on.


  6. Helpful (4)

    Sad to see this happen

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Perl Developer in El Segundo, CA
    Former Employee - Perl Developer in El Segundo, CA

    I worked at Experian Marketing Services (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Interesting technology. Almost scary to see how web usage is tracked. A lot of really dedicated people to work with. Benefits were good. I enjoyed seeing the various aspects of email marketing.

    Cons

    Too many tasks required more time than was scheduled for completion. No support from management when deadlines were unreasonable. The work/life balance seemed to not exist for many of the positions that I interacted with, as well as within my department. Management made some technology decisions that are not working out, and are hurting the brand.

    Advice to Management

    Email marketing is not a good match for the corporate brand.


  7. Helpful (2)

    Former "cheetahmail" division

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Experian Marketing Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good people to work with for the most part, diverse portfolio of clients, and definitely a great place to build experience fast.

    Cons

    Business is dying fast. Too much outsourcing, lots of layoffs, outdated product. Can't hold a candle to their competition.


  8. Helpful (3)

    Was once a great company...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great benefits
    - Casual attire
    - Free food occasionally
    - Flexibility to work from home (depending on your manager)

    Cons

    - Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues.
    - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs.
    - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future.
    - Layoffs and low office morale starting to affect client relationships.
    - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's.
    - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients.
    - Work/Life balance affected by constant tech issues and understaffing.

    Advice to Management

    Stop focusing on immediate fiscal growth and implement measures that will affect company growth in the long run. Accept that laying off 100 people in U.S. so that you can "stay competitive" has done just the opposite. Learn from this mistake and reassure those people who are still loyal to you by giving them compelling reasons to stay, like better pay.


  9. Helpful (3)

    Company Has Gone Downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian Marketing Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great start to your career--you can make what you want out of this job. You can be proactive in gaining knowledge as much as you want. You also do work with some really smart and talented people. The environment is very laid back/flexible--ability to work from home when needed, free food, casual office wear, dinner for staying late, free trips to annual Client Summit in Vegas. At one time (when the money was flowing), raises/promotions were high for the industry (which is probably why you have some lifers/people that have been there for 10+ years), but that has changed.

    Cons

    The company has really fallen from grace. There has always been a lack of management leadership--30 year old's who ran up the ranks with no other career experience and massive favoritism. This company breeds the culture of promotion-hungry and entitled employees.The culture, albeit laid-back, is sometimes unbelievably unprofessional and immature. The senior management in the last year, however, is shocking. No communication, massive lay-offs, overworked staff, and ignored talent. Depending on your client, there can be lots of after-hours work support including weekends with no monetary compensation for these efforts. In fact, the salaries are no longer competitive with other jobs out in the field, despite the longer hours you work. Jobs have been outsourced to Costa Rica, leaving existing staff in a position to train teammates virtually and pick up extra work. The company also did not honor bonuses for people who voluntarily left before pay out, even though they worked the entire year. Overall, horrible way to run a business and a blatant disregard to put employees needs first. Business 101: happy employees, good reputation=growing business. Also, the technology is complete garbage--the existing application (they are investing all their money on a new product) is always down and there is constant limits to capabilities that you will not find in other ESPs. We always sold our value model on customer service since our technology was so bad. Now that they laid off half the employees and are stretching thin existing ones, that model is flawed.

    Advice to Management

    Try to retain existing talent--Your clients will thank you. Be more transparent with what's going on. It's like whisper down the lane with finding out company changes. Your reputation in the field is also suffering. Your lack of employee retention causes unhappy employees to leave, but these folks stay within the industry. Their bosses rely on their word of mouth/experiences--remember that.


  10. Helpful (7)

    Cheetahmail's demise.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in New York, NY
    Current Employee - Anonymous in New York, NY

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were quite a few..
    Most died off paying for unnecessary Sr.Directors positions or their mistakes.

    Cons

    Come one come all !!!

    Need a lay over period for your financial job ?
    No problem Cheetahmail does that.

    Are unskilled and want to be overpaid ?
    Yup.. Cheetahmail is the place.

    Have a Director "friend" in Cheetahmail and have janitorial skills ?
    You got it. A Sr.Director position is waiting for you.

    Are from a certain unskilled financial ethnic group ?
    Oh.. you must have missed the boat.. all of them already work here.
    No worries..
    Cheetahmail will accomodate you even if there was no need for your position.

    Are a Director type and need few new buzz words on your resume ?
    No problem..
    No matter what stupid decisions you make, you'll alway come out a winner.

    But most important..

    If you ever want to learn how to ruin one of the better companies that I worked for, stop by anytime.
    For a month, 3 months or even half a year.

    Regards

    Advice to Management

    Start reading glassdoor reviews.
    We write them for a reason.


  11. Helpful (4)

    A once great company... on the verge of collapse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits, awesome co-workers, free food and drink in the kitchen, tons of happy hours (to dull the pain of layoffs)

    Cons

    Compensation (not competitive compared to industry), excessive outsourcing, the mass amount of work that people who are staying/left over must take on to account for all of the exits/lay offs, lack of culture in the US, poor technology

    Advice to Management

    Poor service and poor technology does not make for a profitable business.



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