Experian Marketing Services

  www.experian.com/marketingservices
  www.experian.com/marketingservices

Experian Marketing Services Reviews

Updated November 12, 2014
Updated November 12, 2014
99 Reviews
2.7
99 Reviews
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Experian Marketing Services Group President Michael Devico
Michael Devico
10 Ratings

Review Highlights

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)


Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1.  

    I really enjoyed working at Experian as a Marketing Services Sr. Business Analyst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Schaumburg, IL
    Former Employee - Business Analyst in Schaumburg, IL

    I worked at Experian Marketing Services full-time (more than 3 years)

    Pros

    Very open to remote location work.

    Cons

    Changes in direction occur often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company, low job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Deerfield Beach, FL
    Current Employee - Anonymous Employee in Deerfield Beach, FL

    I have been working at Experian Marketing Services full-time

    Pros

    Leadership, compensation, work-life balance. Very laid back and professional work environment. Able to work remotely or in-office, no set work hours. Do your job well and enjoy the perks.

    Cons

    No real job security. I was excited at the prospect of growing with this company, but was laid off after 4 months of employment due to structural changes within the company, which took place just 2 weeks after I was hired. I didn't see it coming until the actual moment of the lay-off, as we were assured our jobs would not be at jeopardy.

    Advice to ManagementAdvice

    Be more open and honest about changes in organization.

    Approves of CEO
  3.  

    Change is the only constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 3 years)

    Pros

    EMS is part of Experian which is a really great company to work for. I am proud to have Experian on my resume. Experian is the kind of company where people have invested their entire careers. By that I mean it's not uncommon to meet people with 25-35 years.

    Cons

    Right now we're going through a period of transition in EMS. This too shall end. Experian, and by extension EMS, is large & matrixed company with complex structure. It's not for the faint of heart. But if you're comfortable navigating corporate culture and politics then it's not an issue.

    Advice to ManagementAdvice

    More top down communication would help with morale in the individual offices.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great people, good management and plenty of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time (more than 10 years)

    Pros

    I've worked at this company for 15 years and see no reason to look elsewhere. Hard work and loyalty is valued and reward. It's a strong company filled with great people who really care about what they do. Senior management is very accessible. The company supports a great work-life balance.

    Cons

    The marketing services industry is changing rapidly and at times the company seems to struggle to keep up. At the same time, there is not always sufficient time given to allow key changes to take effect. There seems to be some difficulty in developing and maintaining an effective long-term vision for the company.

    Advice to ManagementAdvice

    Keep communication lines open

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Talented employees, great comp & benefits, struggles with long-term vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services

    Pros

    Plenty of opportunity for professional and personal growth. Great compensation and benefits packages. Management clearly recognizes importance of work/life balance for employees, so ideal environment for individuals seeking stability and decent work schedule (for the most part).

    Cons

    Competitive comp and relatively stable job security begets a long-tenured staff and seasoned management (people stick around for great jobs), but unfortunately it can also foster complacency and risk averse leadership.

    Advice to ManagementAdvice

    The organization still has a great set of products and services, but its position in the marketplace will be tested over the next five years. Continue to invest and innovate or be prepared to cede market share to more nimbler competitors.

    No opinion of CEO
  7. 3 people found this helpful  

    Glory days may be over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at Experian Marketing Services full-time (more than an year)

    Pros

    Salary was competitive, flexible working arrangements, if you work hard you are recognized for it, great HR organization that is always trying to engage employees. If you were lucky enough to land one of the nicer teams, your working day would be pleasant and everyone on your team would pull their own weight. I felt like people were always willing to teach others and it was a very positive working environment for me.

    Cons

    - Not enough forward-thinking when it came to the tool itself, and now they are slipping behind their competition.
    - Sweet spot for winning big deals was the excellent client service that they provided and now that they are laying off a huge chunk of client services, clients will suffer and I anticipate large accounts will not resign.
    - The application itself needs a lot of maintenance work and we suffered some embarrassing issues that really damaged our reputation with our biggest clients. Issues kept happening over and over again and client services took the brunt of it not only from clients, but then again by losing their jobs because so many big accounts didn't resign with the company.

    Advice to ManagementAdvice

    Focus on the tech pitfalls and stop punishing people on the front line for things out of their control. Get the product right, listen to your clients and work on repairing the hearts and minds of the people that you've put through a very difficult time lately. We've built great relationships with our team members and with our clients and you've really done a number on all of that with your decisions, including the folks in Costa Rica who are saddened and overwhelmed by what has happened to us in the US.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY

    I have been working at Experian Marketing Services full-time (more than an year)

    Pros

    Working at Experian, you will learn a lot. You'll have the chance to hone your time and project management skills. Gain experience working with HTML & data in addition to interacting with clients.

    Cons

    The cons can vary depending on which team/client you get assigned to. Hours can be long, multiple changes at the last minute with little to no heads up.

    Advice to ManagementAdvice

    Management does a pretty good job of balancing the "bad" with the good but there does need to be greater representation from the top.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Everyone is very helpful and extremely friendly. It is a family orientated envirorment and provides a great company culture. There are several recognition programs and great opportunities to advance within the company.

    Cons

    There are a lot of organizational changes going on at the moment. Some people may be worried about job stability.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
  10. 4 people found this helpful  

    Great people, good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director, Client Services in New York, NY
    Former Employee - Associate Director, Client Services in New York, NY

    I worked at Experian Marketing Services full-time (more than 8 years)

    Pros

    They're able to attract great brands to work with. You're empowered to make decisions. There is a high level of trust in employees. It's also a great place to start a career in digital marketing. You'll be exposed to a lot even at the entry level.

    Cons

    Difficulty making decisions about the future. Myopia has keep the company behind the pack in the space. Experian seems to be the cause.

    Advice to ManagementAdvice

    Make bold moves. Take more risks. Be the start up that made CheetahMail so successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    I've had the opportunity to move into different roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian Marketing Services full-time

    Pros

    Good people, relaxed environment, youthful, open to ideas and suggestions

    Cons

    Good leaders don't always make good managers. Better systems need to be put in place to onboard new employees - seems like the blind leading the blind in the HR dept

    Advice to ManagementAdvice

    Make the sales goals attenable so that people can actually make their bonus or people will exit quickly.

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