Experian Reviews

Updated August 14, 2014
Updated August 14, 2014
255 Reviews

2.9
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not flexible and to slow to adjust to changes in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Allen, TX
    Current Employee - Senior Software Developer in Allen, TX

    I have been working at Experian full-time for more than a year

    Pros

    in some departments there is better work/life balance in others not so much.

    Cons

    Do not count on the bonus if taking a new position. Management is asking newcomers for input however always turn it down. Company does not invest money in the new software and uses mostly freeware or old outdated versions that not compatible with new versions that is currently on the market.

    Advice to ManagementAdvice

    Invest in the new updated software, allocate budget for technical training, be more open to the suggestions that new hires bring with their experience from other companies - it will help you to keep the company on the decent level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great culture but too much politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Tester  in  Costa Mesa, CA
    Current Employee - QA Tester in Costa Mesa, CA

    I have been working at Experian as a contractor for more than a year

    Pros

    Good pay rate
    Good culture
    Good work/life balance

    Cons

    Too much politics
    Difficult to convert from contract to full time
    Employees are disposable

    Advice to ManagementAdvice

    Please back up your tenured and professional employees and keep them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Experian full-time for less than a year

    Pros

    Beggining salary is good for an agent, 40 sick hours are part of the benefits starting on first pay check.

    Cons

    Constant changes and a day to day basis. Management is cutting back on employee bonuses for monthly achievements. Call Center QA always find minimum details to fail you on the calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Experian is good company to work for with great people. Technology can be mixed.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Reputed Company, Great friendly commited people.

    Cons

    Technologies as old as 1.1

  6. 1 person found this helpful  

    A big company with an uncertain future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Experian full-time for more than a year

    Pros

    Quality people and culture. Decent salaries plus competitive performance bonuses. Acceptable work / life balance. Strong benefits package. The company does a high level of community outreach and philanthropic work.

    Cons

    Recent changes and management and market conditions have affected stability. Company suffers from process paralysis. Annual bonuses were not given this year which has affected morale. I have little confidence in the leadership abilities of several mid-level VPs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    OK company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Allen, TX
    Current Employee - Project Manager in Allen, TX

    I have been working at Experian full-time for more than a year

    Pros

    Good working environment. Nice facility.

    Cons

    Limited opportunities for growth. Unreliable bonus structure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Overall good, but in the end, laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Services Specialist  in  Schaumburg, IL
    Current Employee - Senior Client Services Specialist in Schaumburg, IL

    I have been working at Experian full-time for more than 10 years

    Pros

    Great support & teamwork from fellow co-workers. Great products available for clients.

    Cons

    Mismanaged. Head of division was never around for very long so different management styles. Constantly changing culture of a lot of management, then trim the management, then back to adding a management. Yearly layoffs.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Good & the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Good orange county company if you are looking for an 8-5 place
    Structured

    Cons

    Lack of focus and direction - changes all day long
    Number driven
    British culture

    Advice to ManagementAdvice

    Establish a vision for the company and communicate to the employees
    Allow management to make some decisions, all decisions do need to occur are top level in costa Mesa

    Doesn't Recommend
    Disapproves of CEO
  10.  

    A decent place to work but management really needs to listen to its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Development Manager  in  Costa Mesa, CA
    Current Employee - Senior Development Manager in Costa Mesa, CA

    I have been working at Experian full-time for more than a year

    Pros

    Good work life balance, great office culture and great hardworking people to work with.

    Cons

    No personal growth, no perks, compensation is on the low end. Company is moving all development offshore and has no plan in place to do this. Product management in the UK is so disconnected with the development in the US. There is no accountability in any of the teams. Too many contractors and not many employees, huge risk.

    Advice to ManagementAdvice

    Listen to the employees. Allow for more training for employees. Pay market salaries.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    It could be worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 8 years

    Pros

    Decent pay & benefits plan; pretty casual dress code; somewhat flexible schedule; family-like environment

    Cons

    Mundane work; current hiring freeze places more work the remaining individuals; quite often, there's too much work, and too little resources

    Advice to ManagementAdvice

    Find a way to keep your employees refreshed.

    Recommends
    Neutral Outlook
    No opinion of CEO

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