Experian
2.8 of 5 201 reviews
www.experiangroup.com Dublin, Ireland 5000+ Employees

Experian Reviews

Updated Mar 30, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 201 reviews

                             

56% Approve of the CEO

Experian CEO and Director Don Robert

Don Robert

(117 ratings)

40% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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The worst job I ever had

Consumer Associate II (Former Employee)
Allen, TX

I worked at Experian full-time for more than a year

ProsThere are none. It is a terrible place to work

Consinept Team Managers. Pay is terrible. They will hire anyone due to the revolving door, no one stays very long.

Advice to Senior ManagementPay a decent wage, you will get better quality staff. Consider advancing Manager's that actually have had some of management training.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very uncomfortable

Customer Service Representative (Current Employee)
Dallas, TX

I have been working at Experian full-time for more than a year

ProsNice breaks all the time.

ConsNosey coworkers always have a lot of drama

Advice to Senior ManagementNew hiring managers

No, I would not recommend this company to a friend

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Unfair layoff strategy

Sales Director (Current Employee)
Northeast, NY

I have been working at Experian full-time for more than a year

ProsGreat compensation - if you can stay employed

ConsBased on hearsay - people make decisions to lay off others without ANY opportunity to turn things around or work through feedback

Advice to Senior ManagementQuit hiring people with an expectation that they will come in and lay off their colleagues, and when they refuse lay them off! What a sorry excuse of treating people who work hard and are worth their weight in gold.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Pressure Cooker

Channel Sales Director (Current Employee)
Allen, TX

I have been working at Experian full-time for more than 8 years

ProsDecent Benefits
Sales people work from their home offices

ConsEncourage back stabbing culture to get ahead
Highly political
Regular purging of employees
Poor Executive Management - most came from the banking industry and have kept their failed policies

Advice to Senior ManagementEnough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sad

Anonymous Employee (Current Employee)

I have been working at Experian as a contractor for more than 5 years

ProsYou get paid
Healthcare
Better than working with the security or facility department

ConsPrepare for long hours

Taking time off is frowned upon

Email box will be full everyday with new request to fix or solve problems with solutions that will be ignored

Being laid off is common. In fact one building they own is empty and the one we work in is less than half full.

Advice to Senior ManagementSmell yourselves every once and a while, it isnt roses I smell.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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All that matters is sales - nothing else seems in focus,

Executive (Former Employee)

I worked at Experian full-time for more than a year

ProsHQ in CA. Decent folks from old TRW business.

ConsHorrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

Advice to Senior ManagementFire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Dreadful place for finance staff

Senior Finance Manager (Current Employee)
Costa Mesa, CA

I have been working at Experian full-time for more than 5 years

ProsSalary/bonus structure are competitive.
Most people are nice, friendly and pleasant to work with.
Campus is clean, nice and up-to-date.
Most people in functions other than IT and finance seem to be content.

ConsCompany is very political. Kissing up to VP's is the key to get ahead.
Company's growth is driven by acquisitions, off-shoring (Chile/Costa Rica), importing IT consultants from India, and moving jobs to lower wage states such as Texas and Arkansas.
Finance and IT are seen by management as overhead and not as key partners.
Finance is chronically understaffed in corporate and most business units (with the exception of the overstaffed semi-autonomous Consumer Direct business unit).
Finance upper management is completely out of touch with the work "in the trenches".
Managing up and sucking up are key to success. Coaching and development of staff is give lip service but is not really done in practice.

Advice to Senior ManagementManagement should focus on long term planning instead of constantly focusing on the next quarter. Layoffs, offshoring, and understaffing will hurt the company in the medium and long term.

No, I would not recommend this company to a friend

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Worst company I've worked for in my 15 year career

Software Development Manager (Current Employee)

I have been working at Experian full-time for more than a year

ProsGood benefits, very financially stable, great teammates

ConsTo start with, this is not a technology company - this is a marketing company where technology is treated as overhead resource. Everything is driven through (unrealistic) deadlines where software gets shoved out of the door at all costs (both human and enormous technical debt). Enormous amount of bureaucracy where it takes weeks of "following the process" to make a two line code change. Outdated technologies and tools (or more often no tools at all) - complete lack of automation with trivial tasks. VP's have no authority to make no-brainer decisions. Everything has to be approved by CTO who lacks technical understanding yet constantly gets involved in the "weeds". You'll be losing your skills (and brain cells) here very quickly.

Advice to Senior ManagementEmpower mid-level management to make no brainer decisions (and hold them accountable for the results). Change the culture of "all the responsibility with none of the authority". The company can't scale where one man makes every decision.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Qualifies as my worst employer

Analyst (Former Employee)
Costa Mesa, CA

I worked at Experian full-time for more than 5 years

ProsCafeteria was nice. Security guards were very friendly and professional.

ConsMany managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
There were a lot of outsourcing of jobs to other countries.
They lay off people when they need to make their numbers.
They do not develop their employees.

Advice to Senior ManagementComplete a real, useful degree and then develop your people.

No, I would not recommend this company to a friend

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A lot depends on which area you work in.

Software Development Expert (Former Employee)
Costa Mesa, CA

I worked at Experian full-time for more than 10 years

ProsGood benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

ConsExtremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

Advice to Senior ManagementQuick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Experian reviews and ratings — including employee satisfaction and approval rating for Experian CEO Don Robert. All 28 reviews posted anonymously by Experian employees.