Experian Reviews

Updated August 18, 2015
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
11 Ratings

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better (in 9 reviews)

More Pros and Cons

55 Employee Reviews

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  1. Helpful (2)

    Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Costa Mesa, CA
    Former Employee - Vice President in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian (More than 3 years)

    Pros

    Good Pay that is all

    Cons

    Horrible place to work. They have these huge margins but still lay off good people. Very top heavy in management with huge bonuses in the 7 figure range while other struggle. This truly is a bad company on so many levels. I would not join them.

    Advice to Management

    Start over.


  2. Experian

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Experian (Less than a year)

    Pros

    Hour lunches are available most of the time if the work load is not busy.

    Cons

    No set schedule. Too many regulations for less pay. Too many changes in management.


  3. Helpful (1)

    Dissappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The best reasons are that you can learn about your credit report and scores and how it works. Meeting and making friends is a pro also.

    Cons

    There is no way to advance up unless you are in the click or liked. No raises. Over worked for less pay.

    Advice to Management

    Keep your word, and really try if you are asked to do something.


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  5. Helpful (2)

    Don't Do IT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Experian full-time (Less than a year)

    Pros

    The Brand, some of the people, parking is ok.

    Cons

    Experian is highly decntralized. No one is speaking to each other...and in the consumer services division, where they are handling people's credit scores, etc., they are highly unprofessional. It is deeply disturbing.

    Advice to Management

    Stop growing and reasses what LoBs you have. Realize you are mid-tier management heavy, and make sure sales is not overpromising and underdelivering.


  6. Helpful (4)

    It was a regrettable experience.

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have no Pros to work for This company, worst place I have ever worked.

    Cons

    Micro management, dishonest management, please do not work here.

    Advice to Management

    Please don't send your management staff to follow your employees to the bathroom and respect your employees. Maybe then you guys won't have such high turnover and more people would want to work for you guys.


  7. Helpful (2)

    EVP - Sales and strategy leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EVP in New York, NY
    Former Employee - EVP in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Give me time....I'm sure I'll come up with something....weather in Costa Mesa? That's about it.

    Cons

    Leaders of the company - or rather lack thereof - and loss of recent good leaders.

    Advice to Management

    Sell the company. Fire the CIS leadership (who just came off a used car lot and top clients HATE).


  8. Helpful (1)

    Software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Benefits are good and stable employment even though recent competition is a slight threat.

    Cons

    - Highly political environment between Engineering and Web Development. Risky but potentially lucrative development projects handed off to web development. If the projects are seen as a success, Engineering will bury web dev and move forward on those projects and take all of the credit. This happened on several major company changing initiatives. - Promotions based on cultural background and favoritism. After working on several game changing projects, working nights and weekends, winning several rewards and working at the company for over 6 years, never promoted once while others who did maintenance work were promoted to expert and consultant level.

    Advice to Management

    Stop burying good workers for your own political and company gain. I have seen too many good dedicated employees leave because of this. Get to the root of the technology issues instead of trying new technologies in hopes this may help speed the process up and boost profitability


  9. Helpful (1)

    Director, Client Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Client Services in Costa Mesa, CA
    Former Employee - Director, Client Services in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian full-time

    Pros

    Company has a good down-to-earth culture, that allows for people to get to know each other outside of departments. Overall compensation and benefits are good.

    Cons

    The feeling of having good benefits are tarnished by the highly political charged environment and uncertainty of stable jobs. Company does away with positions and departments very rapidly.

    Advice to Management

    Create a more stable environment by valuing employees via their hard work and not politics. Make more of an effort to keep good talent and work towards more diversity at the top.


  10. Helpful (4)

    This company cares little about their people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (More than 3 years)

    Pros

    There are some really wonderful product managers at this company.

    Cons

    This company doesn't care how they make the bottom line and they care little about people. They love to do reviews to make themselves look like a nice place to work but it is smoke and mirrors. They care only about the bottom line and they don't care how they get there as long as the money shows up in the right column. They overwork people and it is common practice for people to ask (when they have left the company) how long did you last there...giving the impression that lasting a long time at the company is something of a feat.

    Advice to Management

    * Create a "real" team environment in Experian. This does not exist across BU's today. * pay attention to your middle management - you might be surprised what they are actually doing. * really listen to your employees and do something about it after you listen to them * Get rid of the channel conflict - there is way to much of it A company that has happy employees has better sales and ultimately a better company.


  11. Helpful (2)

    DO NOT WORK HERE!!! Waste of career time!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than a year)

    Pros

    Gain relationships with co workers Benefits Perks

    Cons

    Management and supervisors look out for eachother. So there is no advancement besides people they choose. Promotion is based on being liked and not skill. They have so many lawsuits, sexual harassment, discrimination, fmla and sadly HR takes the manager and supervisors side if you file a complaint. (They have a tight close unit) The experian brand cheats there customers with the $1 trial every call is a upset member demanding refunds and we are trained not to give any refunds This job does nothing for natural talent, it will drive you crazy...

    Advice to Management

    Care about your employees and job instead of friendships Corporate needs to do undercover boss



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