Experian

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Experian Reviews

Updated Jul 1, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 237 reviews

0% Approve of the CEO

(no image)

Brian Cassin

(1 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits(in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities(in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates(in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems)(in 5 reviews)

63 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Formerly great company has gone downhill fast

    IT Staff (Former Employee)

    ProsLocation is close to home. Salaries are pretty good. Many long-time employees are wonderful co-workers with great knowledge and provide great service. Occasional telecommuting allowed by some managers, but not all.

    ConsTerrible management at all levels! Company goals are all very short-term. They only care about cost-cutting with no concern for quality or retaining knowledgeable, valuable employees. Example: in IT, approximately 80-90 percent of very experienced and knowledgeable staff were laid off and replaced with less experienced workers with lower salaries. Many jobs were shifted to other countries or states.

    Advice to Senior ManagementStart thinking long-term. Listen to employees who know the business and their jobs when making decisions. Stop lying to employees. Improve the technology at what should be a high-tech company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Project Manager Analyst Expert

    Project Manager Manager (Current Employee) Allen, TX

    ProsNice facility, decent benefits,

    ConsDirection of company is ever changing. Bonus structure not balanced. British culture - often feel that American staff are inferior. Little growth opportunities. No training opportunities in certain areas. Company allows staff to grow stagnant.

    Advice to Senior ManagementNothing I say will help.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Used to be a great company, but has fallen flat

    Anonymous Employee (Current Employee)

    ProsAbout the only pro is compensation

    ConsExperian has become a very negative environment where issues greatly overshadow accomplishments. The management of the company seems to turn a blind eye to the reality of poor decisions and negative reinforcement towards its workforce. Because of this the attrition rate has gone up considerably, moral is at an all time low, and productivity is clearly suffering.

    Advice to Senior ManagementTime to pick up the pace and not make the employees pay for executive mistakes. You need to seriously consider taking a step back and figuring out how to keep those that are exceptional and get rid of those that are dead weight.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Way better customer service based jobs out there

    Customer Service Associate II (Former Employee) Allen, TX

    Prospay, benefits, time off, sick time

    Conspay, sales. work balance, environment, favoritism, not enough opportunity for growth, the way you are treated by customers

    Advice to Senior Managementstand up for you employees, move the people who deserved to be moved up, treat people the way you would like to be treated

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Overworked, under appreciated and whole department was planned to be moved to Chile when I was hired.

    Client Services (Former Employee) Costa Mesa, CA

    ProsThe people were hard workers and willing to share their experiencial information for the benefit of the department. I gained some experience that was beneficial to me as a person.

    ConsWorkload was usually excessive and overly demanding. The work was stressful, monotonus and error prone.

    Advice to Senior ManagementBe honest in the hiring process that the position you are interviewing for will be gone in less than two years!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    full-timer at Experian

    Anonymous Employee (Former Employee)

    ProsGlobal work environment and nice people

    Conslow salary, and poor management

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great people to work with

    Information Security Engineer (Former Employee) Allen, TX

    ProsGreat people to work with

    ConsLack of upward mobility
    Senior management does not take interest in mentoring subordinates

    Advice to Senior ManagementPromote hard workers, don't steal the ideas of your subordinates to make yourselves look better to senior management.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Whole dept moving to TX from CA, o

    Anonymous Employee (Current Employee)

    Prospays good, Kaiser insurance, location is good as well.

    Conswork place bullies, different depts do NOT work together closely. Cut unnecessary cost == increased costs. IT needs to be on-call 24/7.

    Advice to Senior Managementchanges much anyways, can't give them much advice

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Account Executive (BIS) - Great Job To Horrendous Job In Less Than 1 Year

    Account Executive (Former Employee) Schaumburg, IL

    ProsThe company benefits are actually very good as far as PTO, 401K match, insurance and stock programs are concerned. The Schaumburg campus is nice, clean and relatively easy to get to.

    ConsSales goals for BIS are completely unrealistic given that there is absolutely no investment in the products or marketing whatsoever. How a business unit that fails to hit its goals last year sets higher, even more unattainable targets this year without any additional investment in the business is mindboggling. The curent idea of brining in cheaper, less experienced sales reps is not the answer either as there is absolutely zero training aside from one day of webinars. Managment at all levels is absolutely atrocious as none of them have any experience in the credit or sales and run the organization like a bank not an information services company/credit bureau. This is literally the only company I have ever seen that promotes/hires sales managers with ZERO sales experience!

    Advice to Senior ManagementStop the practice of cronyism and hire managers that are competent and capable of doing their job and turning the business around. When a manager clearly fails to succeed, he/she should not be promoted or re-assigned, they should be terminated. Stop hiring and promoting people to be sales managers if they have absolutely no sales experience and then being surprised when they fail.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Find an identity, less re-orgs, compensate appropriately, instead of always demanding performance

    Account Executive (Current Employee)

    ProsEstablished client base, a lot of years managing client data.

    ConsChallenge being able to sell solutions into existing client base, no solid direction on company goals, and unrealistic view on time it takes to execute a contract

    Advice to Senior Managementdevelop a plan that reaches all levels of the organization. Have a real vision and do a better job of recognizing people's skills and talents. Less talk, more action.

    No, I would not recommend this company to a friend

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