Experian Reviews

Updated April 10, 2015
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4.0
69 Reviews
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
4 Ratings

69 Employee Reviews

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  1. Account Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The company has a strong brand and global footprint with strong relationships with F500s.

    Cons

    They don't weed out bad managers. Also some divisions operate autonomously which limits their value proposition.

    Advice to Management

    Keep working toward broad solutions for top customers and do what is necesary to retain great account managers.

  2. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Franklin, TN
    Current Employee - Project Manager in Franklin, TN

    I have been working at Experian

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Laid back work environment, self motivation is required, but rewarded with lots of autonomy.

    Cons

    Sometimes that autonomy becomes difficult to manage when there are issues.

  3. Helpful (1)

    Great work experience in a very diverse and strategic company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of growth opportunities and different skills to acquire.

    Cons

    Company wide cost reductions may leave you wondering if your job is the next to go.

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  5. Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This is my review of Experian good company to work for and good company over all and good benefits.

    Cons

    I don't have any cons

  6. Global company with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Very structured, goal oriented with stock options

    Cons

    Slow to implement changes by managament

  7. Helpful (1)

    evolving corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cypress, CA
    Former Employee - Anonymous Employee in Cypress, CA

    I worked at Experian full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    This is a great company to work with opportunities for growth. Benefits were excellent and the vision of the company transcended across the entire organization

    Cons

    Corporate mission and values were handled with mixed commitment. On the one hand, innovation and excellence were encouraged; but on the other hand, all decisions were driven top down and entrepreneurial spirit was stifled. As a result the field operations became almost robotic.

    Advice to Management

    Be true to your statements so that everyone could feel the sincerity in your actions. Often the message that was delivered were mere words with no authenticity. Honor your high performers with opportunities to grow rather than an exit strategy.

  8. Good place to work at..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Software Developer in Costa Mesa, CA
    Former Contractor - Senior Software Developer in Costa Mesa, CA

    I worked at Experian as a contractor (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very friendly team mates.. Always open for suggestions.. Many new things to work.. Minds with innovative methods always at work.. You can get a real time experience of how credit services work..

    Cons

    Less room for career growth ... However learning experience is good.. Cross team trainings are very rare to be seen.. Might get good opportunities with technological aspect but only with self effort..

    Advice to Management

    Would be great to implement sessions to educate employees about outside of their work team..

  9. Helpful (2)

    Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Allen, TX
    Current Employee - Call Center Supervisor in Allen, TX

    I have been working at Experian full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Their facilities are awesome in Texas! Probably the best work environment to be in. I think at one point it was voted the best office in DFW. You're asked to work overtime a lot, but if you're not on salary who cares. The company places a lot of value in providing the best to its customers.

    Cons

    Personal growth is pretty amazing at times, but it's easy to get stuck in one place after the first promotion. Training is pretty extensive, but lacks in a lot of areas.

    Advice to Management

    Reward your employees better. You told us how much we made one year and decided to cut our bonuses...

  10. Helpful (5)

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian full-time (More than 10 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to Management

    See Cons, above.

  11. Yay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Benefits are very very good

    Cons

    Don t know .. nothing different from any where else I suppose

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