Experian Reviews

Updated July 7, 2015
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
5 Ratings

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better (in 9 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Experian has a lot to learn and improve

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, NH
    Current Employee - Anonymous Employee in Nottingham, NH

    I have been working at Experian

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    They promise alot on the recruitment process, big expectation with lot of potential according to the senior management... Pretend to be a global leader, but no. Or this is not seen from inside compared to other companies.

    Cons

    All you hear are rumours. Senior management does not have any Leadership skills, Lack of downlevel communication and awareness of the developments within the company. There aren't clearly defined internal procedures for most things or if there are - they are not followed and cannot be used in practice.

    Advice to Management

    cont play with the people bellow because they are your capital. without them you are nothing. If you don't understand this soon you will loose experienced employees.


  2. Helpful (2)

    Experian is a decent place to work unless you want to grow your career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Costa Mesa, CA
    Current Employee - Senior Product Manager in Costa Mesa, CA

    I have been working at Experian

    No opinion of CEO
    No opinion of CEO

    Pros

    Experian is a great place to work if you are a very strong contributor and are looking for a stable environment where you can work for many years. As you build your tenure, your time off allotment grows tremendously. I get 25 vacation days a year. This is in addition to 5 sick days and 10 paid holidays. The hours are pretty flexible and you can work from home on occasion or even frequently depending on your boss. The health benefits are outstanding and they match 100% on your 401(k) up to 4%.

    Cons

    Don't expect much of a raise or a promotion. Raises are typically 3% a year, even if you have a good year. Layoffs are a common occurrence as the company is constantly cutting costs. Technology and operations jobs are being shipped to South America. If you are a top performer and have been around a while, you should have little to worry about, but you will have to work even harder due to fewer people to carry the workload. The company is ultra conservative, often to the detriment of growing the business. This means fewer career growth opportunities because most areas of the company are not growing.

    Advice to Management

    A lot of decisions at Experian are made out of fear. People are generally not willing to take a chance. This is part of the culture from the top to the bottom of the company. I would recommend to senior management that they start encouraging risk taking to grow the business. I would also recommend to senior management to take a chance themselves and start investing in the business. There are so many opportunities for Experian to grow its business and the biggest obstacle is the cloud of fear and conservatism that limits growth. I give Don Robert a neutral opinion because he has done some things right, most notably the new company branding and an effort to start developing synergies across global business lines. On the negative side, there is an aversion to investing for growth. We just had an IPO a year and a half ago. Where did all that money go? Senior management's pockets? It certainly wasn't reinvested into the company!


  3. Helpful (3)

    Experian - a company that can't get out of its own way.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Cleveland, OH
    Former Employee - Director in Cleveland, OH

    I worked at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    First, there isn't a company with more promise and potential to dominate its competition and the marketplace than Experian. Second, you won't find better co-workers on a day-in/day-out basis. It's people are what makes Experian a wonderful place to work. You'll find the vast majority of its people to be highly committed, dedicated, creative, hardworking and genuinely wonderful people to partner with. Most people develop deep friendships that last a lifetime. Finally, Experian's benefits, like most large companies, are generally pretty competitive.

    Cons

    Experian's biggest problem is its executive and senior management. It is very much of a "who do you know" that gets you ahead, not what you know, what you can do or what you accomplish. Experian is a lilly white, "good old boy" company with a massive glass ceiling. This obviously limits so much of a vast talent pool. For the most part, upper management is the classic scenario of B-level managers promoting C-level people. Senior management is often so insecure that they take credit for accomplishments of others rather than appreciating and promoting their best people. Great companies have leaders who inspire others in positive ways, empower and support their employees, communicate effectively and are ethical, sincere, and genuine. Great leaders appreciate and nurture their employees - especially the best and brightest - they don't manage by intimidation. Great executive and senior management lead in new product development, anticipate future trends, and manage for success - they don't follow the competition and remain competitive through acquisition or constant cutbacks. If you expect great leadership, you'll find it hard to find at Experian.

    Advice to Management

    Listen to what your employees have been telling you for years and finally address the issues in meaningful ways. In other words, stop talking about what you are going to do and DO it. Talk is cheap. Next, clean house and get ride of the dead weight in your executive, senior and middle management. Don Robert and Chris Callero should hold confidential skip-level-type interviews with high performing employees, or (better yet) with exceptional employees who choose to leave Experian. There is much that could be learned about the deficiencies in Experian's senior management teams and how ineffective so many of them are at running the businesses and managing people.


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  5. Helpful (2)

    Mature company, employees are a dispensable asset when times get tough, it's a corporate job.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Costa Mesa, CA
    Current Employee - Software Developer in Costa Mesa, CA

    I have been working at Experian

    No opinion of CEO
    No opinion of CEO

    Pros

    It's a corporate job, a 9-5 job, as long as you do what are you asked to do and work well with others, you'll be fine. Probably 4-6 weeks a year, you will be under pressure because of a project deadline, but after that, things should run smoothly. It's been in business for more than 30 years and I can say that's a mature company.

    Cons

    Because it's a mature company, they have some legacies in place and they are very slow to adopt new technologies, they prefer to work with what have been working in the past.

    Advice to Management

    They should inject more passion and fun in the work environment.


  6. Helpful (3)

    An underachieving business desperately needing a strategy

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent compensation, flexible work plans, good benefits, diversified business, global presence. Competes against some lackluster companies (e.g. equifax) - growing international which could pay big dividends in the future. Establishing credit markets in developing countries could prove to be a big win in the next 3-5 years. Has some high growth interactive business.

    Cons

    Lack of strategy, UK based/London Stock exchange, Tightly aligned with Credit markets, Viewed as credit business vs. information solutions company. Generally, low moral for the employee base. Company continues to offshore and nearshore it's IT staffing to central and latin america. employees regularly not in the know on overall profit performance which there bonus structure is tied too.

    Advice to Management

    Communicate clear strategy, how to win, Crunch down on costs but don't make that you're central focus, Retain talent


  7. Helpful (3)

    Stay away from Experian

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Global company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    Cons

    Senior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to Management

    Stop micromanaging, trust your employees and be careful with the overtime


  8. bored

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Advisor in Santiago, MN
    Current Employee - Client Services Advisor in Santiago, MN

    I have been working at Experian

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stable, easy work my contract are for 45 hours but most persons work 30ish management is relaxed

    Cons

    boring work. people just come to work and leave quicky.

    Advice to Management

    move the interesting work from the USA to Chile, people want to work not sit around wasting time.


  9. Go somewhere else to look for work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - V Suck-It-Up in Latham, NY
    Current Employee - V Suck-It-Up in Latham, NY

    I have been working at Experian

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits, co-workers, immediate supervisor, relaxed work atmosphere.

    Cons

    Senior Mgmt focused on same banking principles they came from - not an employee focused company. Decisions are slow - have worked in other large organizations where things moved much quicker.

    Advice to Management

    Need new Sr. Mgmt in MSG.


  10. Helpful (1)

    Experian - a disappointing place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA

    I worked at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experian offers reasonably good benefits. However, they recently elimiated company contributions to their 401K in North America.

    Cons

    Highly political atmosphere. Job security and potential for advancement depend solely on how well you fit into a particular clique, or how close a personal relationship you have with your manager.

    Advice to Management

    Management should work at recognizing the employees that actually perform on the job and place less emphasis on their emotions when making business decisions. Their approach to laying people off leave a lot to be desired.


  11. Helpful (1)

    Experian a good place to work... Or not?

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    No opinion of CEO
    No opinion of CEO

    Pros

    Fast paced, credit industry pretty stable.

    Cons

    Poor management, lack of direction.

    Advice to Management

    Work on keeping employees in the loop with major changes, promote from within, use the talent you have and help them to grow rather than hire in your buddies from previous jobs.



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