Experian Reviews

Updated March 26, 2015
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Brian Cassin
28 Ratings

44 Employee Reviews

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  1. 1 person found this helpful

    EVP - Sales and strategy leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EVP in New York, NY
    Former Employee - EVP in New York, NY

    I worked at Experian

    Pros

    Give me time....I'm sure I'll come up with something....weather in Costa Mesa? That's about it.

    Cons

    Leaders of the company - or rather lack thereof - and loss of recent good leaders.

    Advice to ManagementAdvice

    Sell the company. Fire the CIS leadership (who just came off a used car lot and top clients HATE).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Software engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Experian full-time (more than 5 years)

    Pros

    Benefits are good and stable employment even though recent competition is a slight threat.

    Cons

    - Highly political environment between Engineering and Web Development. Risky but potentially lucrative development projects handed off to web development. If the projects are seen as a success, Engineering will bury web dev and move forward on those projects and take all of the credit. This happened on several major company changing initiatives.
    - Promotions based on cultural background and favoritism. After working on several game changing projects, working nights and weekends, winning several rewards and working at the company for over 6 years, never promoted once while others who did maintenance work were promoted to expert and consultant level.

    Advice to ManagementAdvice

    Stop burying good workers for your own political and company gain. I have seen too many good dedicated employees leave because of this.

    Get to the root of the technology issues instead of trying new technologies in hopes this may help speed the process up and boost profitability

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Director, Client Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Client Services in Costa Mesa, CA
    Former Employee - Director, Client Services in Costa Mesa, CA

    I worked at Experian full-time

    Pros

    Company has a good down-to-earth culture, that allows for people to get to know each other outside of departments. Overall compensation and benefits are good.

    Cons

    The feeling of having good benefits are tarnished by the highly political charged environment and uncertainty of stable jobs. Company does away with positions and departments very rapidly.

    Advice to ManagementAdvice

    Create a more stable environment by valuing employees via their hard work and not politics. Make more of an effort to keep good talent and work towards more diversity at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful

    This company cares little about their people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than 3 years)

    Pros

    There are some really wonderful product managers at this company.

    Cons

    This company doesn't care how they make the bottom line and they care little about people. They love to do reviews to make themselves look like a nice place to work but it is smoke and mirrors. They care only about the bottom line and they don't care how they get there as long as the money shows up in the right column. They overwork people and it is common practice for people to ask (when they have left the company) how long did you last there...giving the impression that lasting a long time at the company is something of a feat.

    Advice to ManagementAdvice

    * Create a "real" team environment in Experian. This does not exist across BU's today.
    * pay attention to your middle management - you might be surprised what they are actually doing.
    * really listen to your employees and do something about it after you listen to them
    * Get rid of the channel conflict - there is way to much of it
    A company that has happy employees has better sales and ultimately a better company.

  6. No focus, misguided & false promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Business Sales Consultant in Ollerton, England (UK)
    Former Employee - New Business Sales Consultant in Ollerton, England (UK)

    I worked at Experian full-time (more than a year)

    Pros

    Great working environment at Experian Riskdisk on the sales floor, can be a fun place to work at times & they certainly know how to throw a good Christmas party! The hours are Monday to Friday 9 - 5 which is also a big positive with the odd early finish on a Friday.

    Cons

    They have a tendency to review targets constantly, when I left there were only an average of 3-4 people a week out of 31 doing the same role as me actually hitting target & therefore earning any commission, it is not unusual for only a single person to earn anything in any one week. The basic wage was £14250 which isn't great and for two years we were being promised a rise to 16k which has never arrived, even now the role is falsely advertised as a basic of £16.5k to lure people through the door. Has quite a high staff turnover.

    Advice to ManagementAdvice

    Don't keep your staff in the dark about future plans, the Riskdisk senior management needs to take more of an interest in their staff and their individual wellbeing and performance instead of simply looking at how much money they have made this week. Deliver on your promises, the pay progression scheme has been on hold for over two years, meanwhile all the staff employed in the last 27 months are now stuck earning nearly £2k a year less than promised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Melbourne (Australia)
    Former Employee - Service Delivery Manager in Melbourne (Australia)

    I worked at Experian full-time (more than 5 years)

    Pros

    Clever Software packages bought from other Companies.
    Most staff are good to work and socialise with.
    Office space is now comfortable and well located.

    Cons

    Lack of career progression, bring in 457s from Head Office that blocks you opportunities.
    Development and Support activities being moved to 4th world country.
    HR are overtly pro-affirmative action and actively discriminate against hetro-males.

    Advice to ManagementAdvice

    Find another career path.

    Doesn't Recommend
    Negative Outlook
  8. Became a horrendous place to work since the new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    You get paid. Yes, that's all. Although management always try stretch legal boundaries regarding labour entitlement. I also assume it's nice record to add into your resume, too.

    Cons

    Any whatsoever activities lead to innovation has stopped. Capable or sick out of gut people already left the company while ago. Remaining people works like clogs, never try archive something as they know it's not going to be compensated and requires hefty red tapes. never try retain valuable people, instead their position get replaced by unsolicited outsourced workers, seriously cripple all the things.

    Advice to ManagementAdvice

    Not inclined to give any advice that won't be heard anywhere. it's waste of my time and efforts. Just the same as internal surveys every time management force people to participate. (otherwise ends up with way too low response rate)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Product Managers have no say over the product, bad middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Marketing Manager in London, England (UK)
    Current Employee - Senior Product Marketing Manager in London, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Good graduate scheme. Talented people at lower levels.

    Cons

    No formal training at all. Promotion not based on skill, its based on who you know. Strategy defined years in advance by senior management, those in product marketing and product management are really just there to tow the line. No P&L responsibility at all in any product team. Low salary. Overpaid CEO. Business in big trouble with regulators and extreme cost cutting will continue.

    Advice to ManagementAdvice

    As per other reviews, middle management dangerously lack in skill and experience and therefore fail to retain any talented recruits very long as there is nobody to look up to, no progression. Talented people never stick around. Blame culture and heavy politics. Strip out all layers of incompetent middle management, recruit externally. Lots of dead wood.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    DO NOT WORK HERE!!! Waste of career time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allen, TX
    Current Employee - Customer Service Representative in Allen, TX

    I have been working at Experian full-time (more than a year)

    Pros

    Gain relationships with co workers
    Benefits
    Perks

    Cons

    Management and supervisors look out for eachother. So there is no advancement besides people they choose. Promotion is based on being liked and not skill.
    They have so many lawsuits, sexual harassment, discrimination, fmla and sadly HR takes the manager and supervisors side if you file a complaint. (They have a tight close unit)
    The experian brand cheats there customers with the $1 trial every call is a upset member demanding refunds and we are trained not to give any refunds
    This job does nothing for natural talent, it will drive you crazy...

    Advice to ManagementAdvice

    Care about your employees and job instead of friendships

    Corporate needs to do undercover boss

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Working experience getting worse and worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer in Cyberjaya (Malaysia)
    Current Employee - QA Engineer in Cyberjaya (Malaysia)

    I have been working at Experian full-time (more than a year)

    Pros

    20 Days Annual Leaves and 18 Days Sick Leaves..... that's it

    Cons

    Very intense political wars across different chain-of-commands domestically and even abroad.
    Used to have a lot of exceptional talents and facing extreme failure in sustaining them and their knowledge.
    No appreciation nor values shown to employees, simply an "easy come, easy go" high turnover rate.
    Obsessive in selling products and contracts to individual customers to boost sales revenue rather than doing proper product enhancement which tally to the general market clients' needs.
    Development workload getting heavier due to uncontrolled and mismanagement in both product and project side and often required to stay back.
    No clear directions for base product development due to failure to handle generalize market needs.
    AGILE disguise in Waterfall SDLC approach.
    Senior management fails to interpret challenges faced by subordinates and implementing jokes by "hiring more new managers to solve issues".
    No freedom in sharing views and feedback to products, processes and individuals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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