Experian Reviews

Updated June 3, 2015
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Experian Chief Executive Officer Brian Cassin
Brian Cassin
10 Ratings

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)

Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Work life balance does not exist, UK management mentality seem to be evermore prevalent and not for the better (in 9 reviews)

More Pros and Cons

50 Employee Reviews

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  1. Helpful (1)

    Avoid at all costs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Experian full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - Strong Brand, the best in the domain
    - Committed global leadership

    Cons

    - Indian leadership is very average. Just google their educational background etc. and you would realize how fortunate they have been
    - There is too much of effort in looking good as opposed to doing great work
    - The most political organization on earth

    Advice to Management

    The toxic air in the company needs to be cleared. Please make it a happy place to work or the brand equity alone cannot suffice. There is an air of resignation and unhappiness all across


  2. Loaded with text book examples of mad bad managenent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Nottingham, England (UK)
    Former Employee - Project Manager in Nottingham, England (UK)

    I worked at Experian full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None. I realise nothing there was structurally good. There were a handful of great people but it felt like a shrinking group of us.

    Cons

    No purpose. Company and every division of the company serves profits and profit targets at the expense of any other purpose. Some of the above mentioned great people occasionally bring something worthwhile into existence but generally the gig is cut costs, increase and defend prices and keep selling old rope.

    Advice to Management

    Stop charging for Credit Expert. Develop a raison d'être that is more meaningful than 'deliver cash to shareholders' and use it to motivate the team and yourselvesinstead of bonuses and fear.


  3. Helpful (1)

    Don't Do IT

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The Brand, some of the people, parking is ok.

    Cons

    Experian is highly decntralized. No one is speaking to each other...and in the consumer services division, where they are handling people's credit scores, etc., they are highly unprofessional. It is deeply disturbing.

    Advice to Management

    Stop growing and reasses what LoBs you have. Realize you are mid-tier management heavy, and make sure sales is not overpromising and underdelivering.


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  5. Most back stabbing political team I've been on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR Executive in London, England (UK)
    Former Employee - PR Executive in London, England (UK)

    I worked at Experian full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    People are very driven and focused on what they do - nearly everyone is completely dedicated to making a success story of themselves and the product

    Cons

    Completely bonkers political environment where one of the directors is out to get the other and anything you say will be misinterpreted and used against you. My manager was completely incompetent and inappropriate (on a business journey she practically badmouthed everyone on a very personal basis) and most importantly incompetent - she kept fudging my reports to make the team look good. I didn't stay long.

    Advice to Management

    be open and honest about your problems and stop the culture of 'we're great and everything we do is amazing!'


  6. incompetent local management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cyberjaya (Malaysia)
    Former Employee - Anonymous Employee in Cyberjaya (Malaysia)

    I worked at Experian full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Above average salary, good medical benefits, nice pantry.

    Cons

    Incompetent local head has dragged the once great company into the gutters. Focus is on petty immaterial issues while important strategic company matters are ignored which reflects weak leadrship skills. The mgt keeps printing company teeshirts while morale is low and the ship is sinking. Able to attract competent staff but clueless on how to retain them.

    Advice to Management

    Insecurity and incompetency issues at local mgt need to be addressed and hard decisions must be made by senior leadership to sustain the company.


  7. Helpful (3)

    It was a regrettable experience.

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX

    I worked at Experian

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I have no Pros to work for This company, worst place I have ever worked.

    Cons

    Micro management, dishonest management, please do not work here.

    Advice to Management

    Please don't send your management staff to follow your employees to the bathroom and respect your employees. Maybe then you guys won't have such high turnover and more people would want to work for you guys.


  8. Helpful (2)

    EVP - Sales and strategy leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EVP in New York, NY
    Former Employee - EVP in New York, NY

    I worked at Experian

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Give me time....I'm sure I'll come up with something....weather in Costa Mesa? That's about it.

    Cons

    Leaders of the company - or rather lack thereof - and loss of recent good leaders.

    Advice to Management

    Sell the company. Fire the CIS leadership (who just came off a used car lot and top clients HATE).


  9. Helpful (1)

    Software engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Experian full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are good and stable employment even though recent competition is a slight threat.

    Cons

    - Highly political environment between Engineering and Web Development. Risky but potentially lucrative development projects handed off to web development. If the projects are seen as a success, Engineering will bury web dev and move forward on those projects and take all of the credit. This happened on several major company changing initiatives.
    - Promotions based on cultural background and favoritism. After working on several game changing projects, working nights and weekends, winning several rewards and working at the company for over 6 years, never promoted once while others who did maintenance work were promoted to expert and consultant level.

    Advice to Management

    Stop burying good workers for your own political and company gain. I have seen too many good dedicated employees leave because of this.

    Get to the root of the technology issues instead of trying new technologies in hopes this may help speed the process up and boost profitability


  10. Helpful (1)

    Director, Client Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Client Services in Costa Mesa, CA
    Former Employee - Director, Client Services in Costa Mesa, CA

    I worked at Experian full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company has a good down-to-earth culture, that allows for people to get to know each other outside of departments. Overall compensation and benefits are good.

    Cons

    The feeling of having good benefits are tarnished by the highly political charged environment and uncertainty of stable jobs. Company does away with positions and departments very rapidly.

    Advice to Management

    Create a more stable environment by valuing employees via their hard work and not politics. Make more of an effort to keep good talent and work towards more diversity at the top.


  11. Helpful (4)

    This company cares little about their people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (More than 3 years)

    Pros

    There are some really wonderful product managers at this company.

    Cons

    This company doesn't care how they make the bottom line and they care little about people. They love to do reviews to make themselves look like a nice place to work but it is smoke and mirrors. They care only about the bottom line and they don't care how they get there as long as the money shows up in the right column. They overwork people and it is common practice for people to ask (when they have left the company) how long did you last there...giving the impression that lasting a long time at the company is something of a feat.

    Advice to Management

    * Create a "real" team environment in Experian. This does not exist across BU's today.
    * pay attention to your middle management - you might be surprised what they are actually doing.
    * really listen to your employees and do something about it after you listen to them
    * Get rid of the channel conflict - there is way to much of it
    A company that has happy employees has better sales and ultimately a better company.



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