Experian

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Experian Reviews

Updated August 8, 2014
Updated August 8, 2014
252 Reviews

2.9
252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Manager  in  Nottingham, England (UK)
    Former Employee - Business Manager in Nottingham, England (UK)

    Pros

    Good salary, opportunity to gain experience working abroad, if that's what you want. Would be an interesting company to work for, if it was well run.

    Cons

    Very odd company culture, with very cliquey groups. I was effectively bullied out of what should have been a good job, and which I could have done well, because I didn't fit in.

    Advice to ManagementAdvice

    Promote a culture of mutual respect between all employees, from the top down. That way, you'll get the best out of people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Low Budget Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II  in  Allen, TX
    Current Employee - Customer Service Representative II in Allen, TX

    Pros

    No weekends Vacation Sick Time

    Cons

    No recognition no matter how hard you try. Lazy employees get paid the same or more as hard working employees, who never call in sick. Management recognizes employees whom they like not employees that get the job done. Less qualified people promoted to positions, while qualified applicants are told they need more experience.

    Advice to ManagementAdvice

    Stop playing games. no one cares about Kentucky Derby or Dance off. Pay a decent wage based on experience. Stop holding qualified hardworking employees back because you don't like them.

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    A wrong turn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    Pros

    There are other divisions to work for that are likely better managed than the Costa Mesa office.

    Cons

    The most political work environment I've ever worked in. Constant change, lack of focus and no sign of teamwork.

    Advice to ManagementAdvice

    Hire capable Sr. Managers that are real leaders. Pay attention to the customer and build products that cater to their needs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Account team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    MOST of the people are good. Get way more money coming from other companies than the poor souls who suck it up and stay do.

    Cons

    Associate directors don't do anything! Huge layoffs, keeping the less paid people all of which who got crap raises which didn't equal what experienced employees (who were laid off) made, and have absolutely no skills or common sense. Bad move.

    Advice to ManagementAdvice

    Cut your own salaries, trim your own fat. You clearly don't know what your doing, let's outsource our positions to another country who fully can't speak English!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispute Agent  in  Allen, TX
    Former Employee - Dispute Agent in Allen, TX

    Pros

    nothing,training is bad , no support, bad supervisor

    Cons

    terrible schedule terrible environment, 30 minute lunches, etc

    Advice to ManagementAdvice

    pay your employees

  7. 1 person found this helpful  

    The worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Associate II  in  Allen, TX
    Former Employee - Consumer Associate II in Allen, TX

    Pros

    There are none. It is a terrible place to work

    Cons

    inept Team Managers. Pay is terrible. They will hire anyone due to the revolving door, no one stays very long.

    Advice to ManagementAdvice

    Pay a decent wage, you will get better quality staff. Consider advancing Manager's that actually have had some of management training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very uncomfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    Pros

    Nice breaks all the time.

    Cons

    Nosey coworkers always have a lot of drama

    Advice to ManagementAdvice

    New hiring managers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Unfair layoff strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director  in  Northeast, NY
    Current Employee - Sales Director in Northeast, NY

    Pros

    Great compensation - if you can stay employed

    Cons

    Based on hearsay - people make decisions to lay off others without ANY opportunity to turn things around or work through feedback

    Advice to ManagementAdvice

    Quit hiring people with an expectation that they will come in and lay off their colleagues, and when they refuse lay them off! What a sorry excuse of treating people who work hard and are worth their weight in gold.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Pressure Cooker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Channel Sales Director  in  Allen, TX
    Current Employee - Channel Sales Director in Allen, TX

    Pros

    Decent Benefits
    Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to ManagementAdvice

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    All that matters is sales - nothing else seems in focus,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive
    Former Employee - Executive

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to ManagementAdvice

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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