Experian Reviews

Updated June 3, 2015
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50 Employee Reviews

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  1. Helpful (1)

    Account team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Experian

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    MOST of the people are good. Get way more money coming from other companies than the poor souls who suck it up and stay do.

    Cons

    Associate directors don't do anything! Huge layoffs, keeping the less paid people all of which who got crap raises which didn't equal what experienced employees (who were laid off) made, and have absolutely no skills or common sense. Bad move.

    Advice to Management

    Cut your own salaries, trim your own fat. You clearly don't know what your doing, let's outsource our positions to another country who fully can't speak English!!!


  2. Helpful (1)

    terrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispute Agent in Allen, TX
    Former Employee - Dispute Agent in Allen, TX

    I worked at Experian full-time (Less than a year)

    Pros

    nothing,training is bad , no support, bad supervisor

    Cons

    terrible schedule terrible environment, 30 minute lunches, etc

    Advice to Management

    pay your employees


  3. Helpful (1)

    The worst job I ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Associate II in Allen, TX
    Former Employee - Consumer Associate II in Allen, TX

    I worked at Experian full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none. It is a terrible place to work

    Cons

    inept Team Managers. Pay is terrible. They will hire anyone due to the revolving door, no one stays very long.

    Advice to Management

    Pay a decent wage, you will get better quality staff. Consider advancing Manager's that actually have had some of management training.


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  5. Very uncomfortable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Current Employee - Customer Service Representative in Dallas, TX

    I have been working at Experian full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice breaks all the time.

    Cons

    Nosey coworkers always have a lot of drama

    Advice to Management

    New hiring managers


  6. Helpful (3)

    Pressure Cooker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Sales Director in Allen, TX
    Current Employee - Channel Sales Director in Allen, TX

    I have been working at Experian full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent Benefits
    Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead
    Highly political
    Regular purging of employees
    Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to Management

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.


  7. All that matters is sales - nothing else seems in focus,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive
    Former Employee - Executive

    I worked at Experian full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to Management

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.


  8. Helpful (2)

    Sad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Experian as a contractor (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get paid
    Healthcare
    Better than working with the security or facility department

    Cons

    Prepare for long hours

    Taking time off is frowned upon

    Email box will be full everyday with new request to fix or solve problems with solutions that will be ignored

    Being laid off is common. In fact one building they own is empty and the one we work in is less than half full.

    Advice to Management

    Smell yourselves every once and a while, it isnt roses I smell.


  9. Helpful (6)

    Dreadful place for finance staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Manager in Costa Mesa, CA
    Current Employee - Senior Finance Manager in Costa Mesa, CA

    I have been working at Experian full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Salary/bonus structure are competitive.
    Most people are nice, friendly and pleasant to work with.
    Campus is clean, nice and up-to-date.
    Most people in functions other than IT and finance seem to be content.

    Cons

    Company is very political. Kissing up to VP's is the key to get ahead.
    Company's growth is driven by acquisitions, off-shoring (Chile/Costa Rica), importing IT consultants from India, and moving jobs to lower wage states such as Texas and Arkansas.
    Finance and IT are seen by management as overhead and not as key partners.
    Finance is chronically understaffed in corporate and most business units (with the exception of the overstaffed semi-autonomous Consumer Direct business unit).
    Finance upper management is completely out of touch with the work "in the trenches".
    Managing up and sucking up are key to success. Coaching and development of staff is give lip service but is not really done in practice.

    Advice to Management

    Management should focus on long term planning instead of constantly focusing on the next quarter. Layoffs, offshoring, and understaffing will hurt the company in the medium and long term.


  10. Helpful (5)

    Worst company I've worked for in my 15 year career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Manager
    Current Employee - Software Development Manager

    I have been working at Experian full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Good benefits, very financially stable, great teammates

    Cons

    To start with, this is not a technology company - this is a marketing company where technology is treated as overhead resource. Everything is driven through (unrealistic) deadlines where software gets shoved out of the door at all costs (both human and enormous technical debt). Enormous amount of bureaucracy where it takes weeks of "following the process" to make a two line code change. Outdated technologies and tools (or more often no tools at all) - complete lack of automation with trivial tasks. VP's have no authority to make no-brainer decisions. Everything has to be approved by CTO who lacks technical understanding yet constantly gets involved in the "weeds". You'll be losing your skills (and brain cells) here very quickly.

    Advice to Management

    Empower mid-level management to make no brainer decisions (and hold them accountable for the results). Change the culture of "all the responsibility with none of the authority". The company can't scale where one man makes every decision.


  11. Helpful (4)

    Qualifies as my worst employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Costa Mesa, CA
    Former Employee - Analyst in Costa Mesa, CA

    I worked at Experian full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Cafeteria was nice. Security guards were very friendly and professional.

    Cons

    Many managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to Management

    Complete a real, useful degree and then develop your people.



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