Experian Reviews

Updated August 28, 2014
Updated August 28, 2014
260 Reviews
2.9
260 Reviews
Rating Trends

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Brian Cassin
6 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1.  

    All that matters is sales - nothing else seems in focus,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive
    Former Employee - Executive

    I worked at Experian full-time for more than a year

    Pros

    HQ in CA. Decent folks from old TRW business.

    Cons

    Horrible executive management. More interested in golf clubs than the business. Poorly integrated acquisition strategy for new businesses. Classes USA?!?!?!

    Advice to ManagementAdvice

    Fire the pompous Group Presidents who are focused on sales conferences and their golf scores. Innovation focus is a joke. Too many execs with limited intellectual horsepower.Running a business like this is not all about sales and quotas and pipelines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Dreadful place for finance staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager  in  Costa Mesa, CA
    Current Employee - Senior Finance Manager in Costa Mesa, CA

    I have been working at Experian full-time for more than 5 years

    Pros

    Salary/bonus structure are competitive.
    Most people are nice, friendly and pleasant to work with.
    Campus is clean, nice and up-to-date.
    Most people in functions other than IT and finance seem to be content.

    Cons

    Company is very political. Kissing up to VP's is the key to get ahead.
    Company's growth is driven by acquisitions, off-shoring (Chile/Costa Rica), importing IT consultants from India, and moving jobs to lower wage states such as Texas and Arkansas.
    Finance and IT are seen by management as overhead and not as key partners.
    Finance is chronically understaffed in corporate and most business units (with the exception of the overstaffed semi-autonomous Consumer Direct business unit).
    Finance upper management is completely out of touch with the work "in the trenches".
    Managing up and sucking up are key to success. Coaching and development of staff is give lip service but is not really done in practice.

    Advice to ManagementAdvice

    Management should focus on long term planning instead of constantly focusing on the next quarter. Layoffs, offshoring, and understaffing will hurt the company in the medium and long term.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Worst company I've worked for in my 15 year career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Manager
    Current Employee - Software Development Manager

    I have been working at Experian full-time for more than a year

    Pros

    Good benefits, very financially stable, great teammates

    Cons

    To start with, this is not a technology company - this is a marketing company where technology is treated as overhead resource. Everything is driven through (unrealistic) deadlines where software gets shoved out of the door at all costs (both human and enormous technical debt). Enormous amount of bureaucracy where it takes weeks of "following the process" to make a two line code change. Outdated technologies and tools (or more often no tools at all) - complete lack of automation with trivial tasks. VP's have no authority to make no-brainer decisions. Everything has to be approved by CTO who lacks technical understanding yet constantly gets involved in the "weeds". You'll be losing your skills (and brain cells) here very quickly.

    Advice to ManagementAdvice

    Empower mid-level management to make no brainer decisions (and hold them accountable for the results). Change the culture of "all the responsibility with none of the authority". The company can't scale where one man makes every decision.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Qualifies as my worst employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Costa Mesa, CA
    Former Employee - Analyst in Costa Mesa, CA

    I worked at Experian full-time for more than 5 years

    Pros

    Cafeteria was nice. Security guards were very friendly and professional.

    Cons

    Many managers were immature, have no class and not so educated, especially those who have been there for 15+ years.
    There were a lot of outsourcing of jobs to other countries.
    They lay off people when they need to make their numbers.
    They do not develop their employees.

    Advice to ManagementAdvice

    Complete a real, useful degree and then develop your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    A lot depends on which area you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Expert  in  Costa Mesa, CA
    Former Employee - Software Development Expert in Costa Mesa, CA

    I worked at Experian full-time for more than 10 years

    Pros

    Good benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    Cons

    Extremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to ManagementAdvice

    Quick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Chinese water torture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Associate II  in  Allen, TX
    Current Employee - Consumer Associate II in Allen, TX

    I have been working at Experian full-time for more than 3 years

    Pros

    Good benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    Cons

    Lack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to ManagementAdvice

    Open your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    IT Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Group  in  Schaumburg, IL
    Former Employee - IT Group in Schaumburg, IL

    I worked at Experian for more than 5 years

    Pros

    If your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    Cons

    Too many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to ManagementAdvice

    Clean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Big company but not very good for developers

    Former Employee - Senior Consultant  in  Bristol, CT
    Former Employee - Senior Consultant in Bristol, CT

    I worked at Experian full-time for more than 5 years

    Pros

    Flexibility and good team. No pressure normally but yes it's there sometimes.

    Cons

    No career growth in some departments

  10. 1 person found this helpful  

    A Gauntlet with no prize at the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - PMO  in  Costa Mesa, CA
    Former Employee - PMO in Costa Mesa, CA

    I worked at Experian

    Pros

    Microsoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    Cons

    Poor IT Management with poor ethics. Marketing and product 'managers' are underqualified

    Doesn't Recommend
  11. 2 people found this helpful  

    Right down the tubes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Services  in  Schaumburg, IL
    Current Employee - Marketing Services in Schaumburg, IL

    I have been working at Experian

    Pros

    Bonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    Cons

    Work life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to ManagementAdvice

    Take more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.

    Doesn't Recommend
    No opinion of CEO

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