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Experian Reviews

Updated August 17, 2014
Updated August 17, 2014
253 Reviews

2.9
253 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Whole dept moving to TX from CA, o

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    pays good, Kaiser insurance, location is good as well.

    Cons

    work place bullies, different depts do NOT work together closely. Cut unnecessary cost == increased costs. IT needs to be on-call 24/7.

    Advice to ManagementAdvice

    changes much anyways, can't give them much advice

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Account Executive (BIS) - Great Job To Horrendous Job In Less Than 1 Year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Schaumburg, IL
    Former Employee - Account Executive in Schaumburg, IL

    Pros

    The company benefits are actually very good as far as PTO, 401K match, insurance and stock programs are concerned. The Schaumburg campus is nice, clean and relatively easy to get to.

    Cons

    Sales goals for BIS are completely unrealistic given that there is absolutely no investment in the products or marketing whatsoever. How a business unit that fails to hit its goals last year sets higher, even more unattainable targets this year without any additional investment in the business is mindboggling. The curent idea of brining in cheaper, less experienced sales reps is not the answer either as there is absolutely zero training aside from one day of webinars. Managment at all levels is absolutely atrocious as none of them have any experience in the credit or sales and run the organization like a bank not an information services company/credit bureau. This is literally the only company I have ever seen that promotes/hires sales managers with ZERO sales experience!

    Advice to ManagementAdvice

    Stop the practice of cronyism and hire managers that are competent and capable of doing their job and turning the business around. When a manager clearly fails to succeed, he/she should not be promoted or re-assigned, they should be terminated. Stop hiring and promoting people to be sales managers if they have absolutely no sales experience and then being surprised when they fail.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Find an identity, less re-orgs, compensate appropriately, instead of always demanding performance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    Pros

    Established client base, a lot of years managing client data.

    Cons

    Challenge being able to sell solutions into existing client base, no solid direction on company goals, and unrealistic view on time it takes to execute a contract

    Advice to ManagementAdvice

    develop a plan that reaches all levels of the organization. Have a real vision and do a better job of recognizing people's skills and talents. Less talk, more action.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    No Job Satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    Pros

    Somewhat flexible work hours and work-from-home policies.

    Cons

    No job satisfaction.
    No training.
    No respect for personal time during evenings, weekends, and holidays.
    Constant threat of being laid off, resulting in overly competitive, uncooperative co-workers.
    Common practice of using large email distribution lists when bickering back and forth.
    Management prefers multi-tasking over listening, until something goes terribly wrong.
    Very little, if any, opportunities for advancement.

    Advice to ManagementAdvice

    Invest in your employees and listen to their concerns, especially those who are willing to make sacrifices on your behalf.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    0 loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    Pros

    Keeping up with the latest technology

    Cons

    Have no problem laying off experienced employees with 10-30 years of experience with the company and keeping those who talk their way up

    Advice to ManagementAdvice

    Weight business decisions before taking risks and harming those who care about their job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not as buttoned up as one would expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Associate  in  Costa Mesa, CA
    Current Employee - Marketing Associate in Costa Mesa, CA

    Pros

    Work at home flexibility, training/development, pay

    Cons

    Company culture, lack of commitment to employee wellbeing

    Advice to ManagementAdvice

    Focus on the talent pool you have--current practices are driving many good people away

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Wierd Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  New York, NY
    Former Employee - Sales in New York, NY

    Pros

    Customer facing sellers get leased cars

    Cons

    Layoffs are a common management tool

    Advice to ManagementAdvice

    Man or (wo)man up! If you have an employee that needs feedback - give it to them and allow them the time to restore confidence rather than lay them off! I never saw such disfunctional behavior from senior executives in my life!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Experian Marketing Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Sales  in  Schaumburg, IL
    Current Employee - Director Sales in Schaumburg, IL

    Pros

    Good people, decent pay, great benefits

    Cons

    Lack of clear leadership and vision. Have too many traditional executives whom don't understand digital marketing running the show. Every year your quota doubles and your territory get cut in half. Lack of clear direction of the future. Bad morale and lack of communication from management.

    Advice to ManagementAdvice

    Find outside executives who understand the digital landscape and can create a vision for the future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    political working environment - schaumburg, IL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Schaumburg, IL
    Current Employee - Senior Consultant in Schaumburg, IL

    Pros

    benefits OK. plenty of food options near by

    Cons

    Low employee morale. if you are good you get overloaded. nid-management lie to employees

    Advice to ManagementAdvice

    Evaluate all employees honestly. Never lie to employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Average pay, political environment, no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Schaumburg, IL
    Former Employee - Systems Analyst in Schaumburg, IL

    Pros

    The front-line managers care and protected the team as much as they could.

    Cons

    January rings in a new year and a new sense of doom for employees fearing for their jobs. Front-level management cares a little too much and protects the team in an unhealthy manner.

    Fat could be trimmed to make a team run well, but usually isn't. When folks are cut, they are measured from a political perspective (tenure, friends/ties, etc.) and not what they can provide or do for the company.

    No career development. Teams are built in a very flat manner, which gives team members little room for advancement. Even if you execute your job wonderfully, there is little opportunity for you to advance since there's a strong feeling that choices for promotions/advancement are done from a political more than pragmatic perspective.

    Senior management feels dishonest and when they speak to you, it feels like they're trying to sell you a used car (and not a good one). Often times, when there are layoffs, executive speeches are contrived, insincere, and leave you feeling like they were just trying to keep rats from fleeing a sinking ship. I cannot blame them for managing the company with a cost-cutting strategy, but I always appreciate honesty so I can evaluate my career options.

    Advice to ManagementAdvice

    Create career paths for employees to keep them engaged and cultivate a sense of personal growth. Have reviews more often to give feedback that is helpful and properly reflective of any raises given. If an employee is told that they are doing a great job and they receive significantly less than the cost of living as an adjustment, they should not be surprised.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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