Experian Reviews

Updated August 25, 2014
Updated August 25, 2014
255 Reviews

2.9
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

55 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Decent Benefits Decent Pay Work Life Balance

    Cons

    Wants to be a technology company not quite there yet .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    IT Director

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    There were great people to work with

    Cons

    Corporate greed took over and layoffs were performed

  3.  

    Good job if you can do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Van Buren, AR
    Former Employee - Customer Care Professional in Van Buren, AR

    I worked at Experian full-time for less than a year

    Pros

    Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

    Cons

    Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

    Advice to ManagementAdvice

    Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Experian promotes work life balance, social wellness and is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 8 years

    Pros

    Experian has a generous vacation package. Some Business Units have a dynamic and start up culture and they match 401ks contributions to a point. There is potential for good career growth.

    Cons

    Employee contributions to our Health Plan is not insignificant and the plans are so-so. Employees can't carry vacation over, (use it or stop accruing). Weak managers can derail an employees experience at Experian. Management development is weak and the quality of managers varies wildly across the company.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Experian CheetahMail client services, great management experience and strategic role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at Experian full-time for more than a year

    Pros

    Great variety of clients, ability to have freedom to manage team, decent compensation, good travel benefits

    Cons

    Too much fire fighting sometimes, management makes rush decisions occasionally

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fifteen years of hard work and experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Consultant Specialist  in  Schaumburg, IL
    Former Employee - Project Consultant Specialist in Schaumburg, IL

    I worked at Experian full-time for more than 10 years

    Pros

    I worked with some of the smartest and savviest people in the industry.

    Cons

    Regular (almost annually) reduction in force. Work outsourced to Costa Rica.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Nice company but a tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Manager
    Current Employee - Software Manager

    I have been working at Experian full-time for more than 8 years

    Pros

    This is a good and stable company. The company has made profit and experienced growth even during the financial crisis. The company is growing and hence opportunities are growing

    Cons

    All teams are moving toward a global model and that means working days, nights and weird hours.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Product Management  in  Costa Mesa, CA
    Current Employee - Director Product Management in Costa Mesa, CA

    I have been working at Experian full-time for more than 3 years

    Pros

    Good culture, plenty of opportunity for anyone with brains.

    Cons

    At my age, I deal with the ugly side of business. Its not any better in any other corporate. Toughen up or get out and do something on your own / with friends.

    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Overall good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 10 years

    Pros

    Good people and senior executives making strides to continuously improve the company.

    Cons

    Business are soloed and do not work together often competing against each other.

    Advice to ManagementAdvice

    Continue to work to integrate the business so they do not see themselves as separate companies.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fair place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than 5 years

    Pros

    Good pay + bonus, benefits, interesting projects, global environment. Colleagues are professional and helpful. Generous travel policy.

    Cons

    Very political and bureaucratic. Most departments do not really promote people from within although they claim that they do. Company downsizes frequently even though it is growing and profitable. Work load can be demanding as a result of short staffed.

    Advice to ManagementAdvice

    Focus on job stability, internal career promotion and provide growth to employees. Stop wasting time on PR stuff like employee deal, client centricity and HOE.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Experian? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.