Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated December 15, 2014
Updated December 15, 2014
289 Reviews
2.9
289 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Brian Cassin
19 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Schaumburg, IL
    Former Employee - Sales in Schaumburg, IL

    I worked at Experian full-time (more than 5 years)

    Pros

    Good company. Great location. Professional staff. Excellent benefits. There is room for moving up in the company, just have to kiss the right tush.

    Cons

    Revolving door. Job security can be an issue, even for great employees. Culture is a bit loopy at times.

    Advice to ManagementAdvice

    Stop the hire/lay off cycle. It creates paranoia among employees and leads to decreased productivity. Have some faith in your employees and invest in them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Legal Compliance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Good company good people good location

    Cons

    I do not have much bad to say

  3.  

    Experian is a great job for recent college graduate!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    Excellent training program. Great benefits. Effective managers. Decent starting salary that will increase in 3 months. Bonuses. Overtime . Friendly and welcoming environment . Beautiful building with gym. Great health benefits!

    Cons

    I love Experian. This job taught me valuable skills that I will use in future job positions. I just didn't like working at a call center so I left. However, Experian really care about their employees. It a great place to work if you love not having your weekends off and love talking to people,

    Advice to ManagementAdvice

    Keep up the great work!

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  5.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Decent Benefits Decent Pay Work Life Balance

    Cons

    Wants to be a technology company not quite there yet .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    IT Director

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian

    Pros

    There were great people to work with

    Cons

    Corporate greed took over and layoffs were performed

  7.  

    Good job if you can do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Van Buren, AR
    Former Employee - Customer Care Professional in Van Buren, AR

    I worked at Experian full-time (less than an year)

    Pros

    Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

    Cons

    Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

    Advice to ManagementAdvice

    Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Experian promotes work life balance, social wellness and is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time (more than 8 years)

    Pros

    Experian has a generous vacation package. Some Business Units have a dynamic and start up culture and they match 401ks contributions to a point. There is potential for good career growth.

    Cons

    Employee contributions to our Health Plan is not insignificant and the plans are so-so. Employees can't carry vacation over, (use it or stop accruing). Weak managers can derail an employees experience at Experian. Management development is weak and the quality of managers varies wildly across the company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Experian CheetahMail client services, great management experience and strategic role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at Experian full-time (more than an year)

    Pros

    Great variety of clients, ability to have freedom to manage team, decent compensation, good travel benefits

    Cons

    Too much fire fighting sometimes, management makes rush decisions occasionally

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fifteen years of hard work and experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Consultant Specialist in Schaumburg, IL
    Former Employee - Project Consultant Specialist in Schaumburg, IL

    I worked at Experian full-time (more than 10 years)

    Pros

    I worked with some of the smartest and savviest people in the industry.

    Cons

    Regular (almost annually) reduction in force. Work outsourced to Costa Rica.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Nice company but a tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Manager
    Current Employee - Software Manager

    I have been working at Experian full-time (more than 8 years)

    Pros

    This is a good and stable company. The company has made profit and experienced growth even during the financial crisis. The company is growing and hence opportunities are growing

    Cons

    All teams are moving toward a global model and that means working days, nights and weird hours.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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