Experian Reviews

Updated March 26, 2015
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44 Employee Reviews

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  1. 1 person found this helpful

    IT Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Group in Schaumburg, IL
    Former Employee - IT Group in Schaumburg, IL

    I worked at Experian (more than 5 years)

    Pros

    If your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    Cons

    Too many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to ManagementAdvice

    Clean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Big company but not very good for developers

    Former Employee - Senior Consultant in Bristol, CT
    Former Employee - Senior Consultant in Bristol, CT

    I worked at Experian full-time (more than 5 years)

    Pros

    Flexibility and good team. No pressure normally but yes it's there sometimes.

    Cons

    No career growth in some departments

  3. 1 person found this helpful

    A Gauntlet with no prize at the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - PMO in Costa Mesa, CA
    Former Employee - PMO in Costa Mesa, CA

    I worked at Experian

    Pros

    Microsoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    Cons

    Poor IT Management with poor ethics. Marketing and product 'managers' are underqualified

    Doesn't Recommend
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  5. 2 people found this helpful

    Right down the tubes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Services in Schaumburg, IL
    Current Employee - Marketing Services in Schaumburg, IL

    I have been working at Experian

    Pros

    Bonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    Cons

    Work life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to ManagementAdvice

    Take more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful

    Like working in a sweat shop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Experian

    Pros

    Great technical people to work with mostly on the same tier. Casual dress code.

    Cons

    Sweat shop, unappreciated and between senior management and very upper management, they will attempt to squeeze every drop of blood they can from their regular employees and are definitely taking advantage of their employees in the poor economy.

    They used to allow employees to work from home, now they are no longer allowed to do so. However after putting in a full day’s work at the office, they put pressure on the poor employees to continue working from home to complete what they couldn’t at the office. This is as a result of a reduced work force. They have no regard for anyone's personal and family life.

    The company constantly lies to their employees - a few months ago it was stated there will be no more layoffs as there's lots of work and not many left to get the job done. On 11/10/11, they laid off 10 (+5 from other locations) employees and the remaining "fortunate" are now left to do even more work. They are so afraid of compromising their jobs, they wouldn't even consider calling the whistle blower hotline about being treated unfairly. In the company's eyes, they are lucky to have a job.

    An employee recently gave their 2 weeks notice w/o having another job lined up, they had enough of the unfair treatment. The company even said they would give that employee more time off and the response was it didn't matter how much time off they received, it was a moot issue as they wouldn't get to use the time off anyways as the company still expected them to work on their days' off.

    Another example, Iron Mountain in Addison was too close to do business with but they have 2 major data centers in TX, one in Allen and the other in McKinney. Schaumburg used to be a data center until upper management's "smart decisions" deemed it better to have 2 centers in TX.

    Not sure how this works but they have sensitive data of US citizens but they have off shored work to their "Experian" locations outside the US. I don't know if this data is stored there and/or worked on there but that might be a possibility.

    Technical people are now expected to work in the office, at home and on holidays and do what it takes to get the job done and the deadlines completed. The good news is, congrats - you get to keep your job.

    There is a lot of favoritism there too promotions aren’t mostly given based on merit but on who knows who.

    They react to security issues instead of being proactive and they use the excuse there's not enough money in the budget to implement the necessary security measures, of course they have to pay off their CEO's VP's and share holders; that's of ultimate importance.

    It was a great company to work for when the previous president owned and ran the company. Under his command, everyone got the feeling the company cared about its employees. Now that corporate has come in, it feels like a sweat shop and you get the feeling they are trying to squeeze every last drop of blood they can get out of you and absolutely no loyalty to their regular work force.

    Advice to ManagementAdvice

    This is completely useless as they have already had numerous town hall meetings, hands on meetings, one on one meetings et al. and it makes no difference. It appears it goes in one ear and out the other. It's all a knee jerk reaction as they say you spoke and we listened. That's right, they listened and that's all there was to that. Unfortunately, they won't learn until the current employees band together and call the whistle blower hotline and let them know how they feel. At the moment, they are very worried about keep their jobs.

    Doesn't Recommend
    Disapproves of CEO
  7. Think twice before working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian

    Pros

    Generous vacation and work life balance.
    Open work space.
    Continuously changing.

    Cons

    Experian loves having middle management who do nothing and who treat their employees as children. You will a high turn over due to employees quitting Experian. Management does not encourage a positive work environment, nor do they understand the employees are the backbone of the company. The pay is well below industry standards, if it wasn't for the vacation package I don't think anybody would stay. Raises are pretty much non existent even as a top employee, management will try their best to justify why they gave you pennies on the dollar. As for professional growth, one word of advice- RUN! Experian has been consistently cutting jobs, outsourcing and placing hiring freezes. Most managers do not want to mentor, provide feedback and avoid firing low performing employees. Overall, AVOID this place and seek out a company who encourages professional growth with fair pay and fair practices.

    Advice to ManagementAdvice

    Cut out middle management, they are of no use and do not benefit the department. Yes, when employees call their executive management with concerns please listen. Pay the employees what they are worth or they will just keep going to the competition. Improve and invest in your technology as well.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful

    Used to be a good place to work - Incompetent Senior Management now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    Pros

    Used to be a decent place to work but in the last several years they have been cutting costs by offshoring and such. Oddly enough, executive compensation continues to rise while all other areas of the business are cuttting costs.

    Cons

    Your job is never safe from being offshored (unless you are senior management).
    Competence is not recognized or rewarded.
    Management is completely clueless.
    Technology is outdated and poorly managed.

    Advice to ManagementAdvice

    Quit offshoring jobs. Most of the technical people I know that are still at Experian are looking to jump ship as soon as they can find a job elsewhere.

    Doesn't Recommend
    Disapproves of CEO
  9. No focus, misguided & false promises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Business Sales Consultant in Ollerton, England (UK)
    Former Employee - New Business Sales Consultant in Ollerton, England (UK)

    I worked at Experian full-time (more than a year)

    Pros

    Great working environment at Experian Riskdisk on the sales floor, can be a fun place to work at times & they certainly know how to throw a good Christmas party! The hours are Monday to Friday 9 - 5 which is also a big positive with the odd early finish on a Friday.

    Cons

    They have a tendency to review targets constantly, when I left there were only an average of 3-4 people a week out of 31 doing the same role as me actually hitting target & therefore earning any commission, it is not unusual for only a single person to earn anything in any one week. The basic wage was £14250 which isn't great and for two years we were being promised a rise to 16k which has never arrived, even now the role is falsely advertised as a basic of £16.5k to lure people through the door. Has quite a high staff turnover.

    Advice to ManagementAdvice

    Don't keep your staff in the dark about future plans, the Riskdisk senior management needs to take more of an interest in their staff and their individual wellbeing and performance instead of simply looking at how much money they have made this week. Deliver on your promises, the pay progression scheme has been on hold for over two years, meanwhile all the staff employed in the last 27 months are now stuck earning nearly £2k a year less than promised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Not the greatest place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Manager in Melbourne (Australia)
    Former Employee - Service Delivery Manager in Melbourne (Australia)

    I worked at Experian full-time (more than 5 years)

    Pros

    Clever Software packages bought from other Companies.
    Most staff are good to work and socialise with.
    Office space is now comfortable and well located.

    Cons

    Lack of career progression, bring in 457s from Head Office that blocks you opportunities.
    Development and Support activities being moved to 4th world country.
    HR are overtly pro-affirmative action and actively discriminate against hetro-males.

    Advice to ManagementAdvice

    Find another career path.

    Doesn't Recommend
    Negative Outlook
  11. Became a horrendous place to work since the new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    You get paid. Yes, that's all. Although management always try stretch legal boundaries regarding labour entitlement. I also assume it's nice record to add into your resume, too.

    Cons

    Any whatsoever activities lead to innovation has stopped. Capable or sick out of gut people already left the company while ago. Remaining people works like clogs, never try archive something as they know it's not going to be compensated and requires hefty red tapes. never try retain valuable people, instead their position get replaced by unsolicited outsourced workers, seriously cripple all the things.

    Advice to ManagementAdvice

    Not inclined to give any advice that won't be heard anywhere. it's waste of my time and efforts. Just the same as internal surveys every time management force people to participate. (otherwise ends up with way too low response rate)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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