Experian Reviews

Updated August 1, 2015
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52 Employee Reviews

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  1. Helpful (4)

    Qualifies as my worst employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Costa Mesa, CA
    Former Employee - Analyst in Costa Mesa, CA

    I worked at Experian full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Cafeteria was nice. Security guards were very friendly and professional.

    Cons

    Many managers were immature, have no class and not so educated, especially those who have been there for 15+ years. There were a lot of outsourcing of jobs to other countries. They lay off people when they need to make their numbers. They do not develop their employees.

    Advice to Management

    Complete a real, useful degree and then develop your people.


  2. A lot depends on which area you work in.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Expert in Costa Mesa, CA
    Former Employee - Software Development Expert in Costa Mesa, CA

    I worked at Experian full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, decent time off, plenty of telework opportunities. If you land in the right area with the right manager there are good opportunities. Aim for Experian Credit or Experian Interactive.

    Cons

    Extremely political. Everything is a secret with this management; even org charts are hard to come by. A lot of good people have been laid off just to make arbitrary profit targets. Above all stay away from Experian Marketing Solutions. They work hard but management can't sell the products they tell them to build and there are plenty of layoffs.

    Advice to Management

    Quick being so secretive. It's common knowledge you wanted to sell Experian Marketing and couldn't. Deal with the employees honestly and be happy with single-digit growth instead of laying off good people to achieve double digit profit margins.


  3. Helpful (1)

    Chinese water torture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consumer Associate II in Allen, TX
    Current Employee - Consumer Associate II in Allen, TX

    I have been working at Experian full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and time off. The building is clean. There is a good level of interaction and cohesiveness between your coworkers at your same level. For me the commute is easy.

    Cons

    Lack of room for growth. Poor judges of talent. Cannot see the forest through the trees management. Group think atmosphere. Qualitative and quantitative expectations not based on real world scenarios and situtations. It feels as if team leads and supervisors look down on those the manage.

    Advice to Management

    Open your eyes and look in the mirror. Listen to employees instead of becoming defensive. Stop being dishonest with employees.


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  5. Helpful (1)

    IT Group

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Group in Schaumburg, IL
    Former Employee - IT Group in Schaumburg, IL

    I worked at Experian (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If your ingrained in the group you can get away with doing very very little, and with no career skill advancement on your part. If your lucky, you can get a very good paycheck for doing nothing, and not even showing up to work. Heck get an IT management position and not even know what SDLC stands for. Or be a project manager and never have seen MS Project in your life.

    Cons

    Too many overpaid - underskilled staff sitting on their behinds. First level management protects their friends to protect their jobs. Front line management does not posses the knowledge or skill sets to understand the requests or requirements being presented, they are to rock the boat. Far too many uneducated and underskilled staff that have been protected for years and now that the real world has come knocking on their door, they are scared and complaining, Where else can you have a job for 10 plus years in IT without a degree, no certifications, no skill set improvement? Where else can you complain that you cant work from home most of the week? Where else can you come to work past nine, take a two hour lunch, (two hours because besides lunch I have to exercise or play volleyball) and leave before five pm. Most of the older employees act as if it is a high school clich.

    Advice to Management

    Clean up the dead wood sitting there in Schaumburg, you can remove half the IT group and would not see a difference - especially with the senior members. Stop calling people what they are not, a customer service representative is not a project manager, a solutions arch is not some coder who has managed to sit in the same chair for 15 years. A business analyst is not someone who just happens to have worked with the same workflow for 20 years but has not other knowledge or experience. You have a bunch of overpaid cry babies who need a dose of reality


  6. Big company but not very good for developers

    Former Employee - Senior Consultant in Bristol, CT
    Former Employee - Senior Consultant in Bristol, CT

    I worked at Experian full-time (More than 5 years)

    Pros

    Flexibility and good team. No pressure normally but yes it's there sometimes.

    Cons

    No career growth in some departments


  7. Helpful (1)

    A Gauntlet with no prize at the end

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PMO in Costa Mesa, CA
    Former Employee - PMO in Costa Mesa, CA

    I worked at Experian

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Microsoft Shop, web technology generates 100% revenue so it is important. However, the technical people that deliver the technology are not treated well.

    Cons

    Poor IT Management with poor ethics. Marketing and product 'managers' are underqualified


  8. Helpful (2)

    Right down the tubes.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Services in Schaumburg, IL
    Current Employee - Marketing Services in Schaumburg, IL

    I have been working at Experian

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Bonuses are above average when achieved. The people at the team level are very pleasant to work with and friendly.

    Cons

    Work life balance is now a thing of the past. Many layoffs of dedicated long time employees. New SVP has no clue how to manage people and should return to sales. Constant reorganizing has lead to no faith in senior leadership. Support team is very unapproachable. New office design is one giant display case. Employees are in constant fear of losing their job.

    Advice to Management

    Take more pride in your employees and stand up for them. Have more visibility to what they are doing and stay engaged.


  9. Helpful (1)

    Like working in a sweat shop.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great technical people to work with mostly on the same tier. Casual dress code.

    Cons

    Sweat shop, unappreciated and between senior management and very upper management, they will attempt to squeeze every drop of blood they can from their regular employees and are definitely taking advantage of their employees in the poor economy. They used to allow employees to work from home, now they are no longer allowed to do so. However after putting in a full day’s work at the office, they put pressure on the poor employees to continue working from home to complete what they couldn’t at the office. This is as a result of a reduced work force. They have no regard for anyone's personal and family life. The company constantly lies to their employees - a few months ago it was stated there will be no more layoffs as there's lots of work and not many left to get the job done. On 11/10/11, they laid off 10 (+5 from other locations) employees and the remaining "fortunate" are now left to do even more work. They are so afraid of compromising their jobs, they wouldn't even consider calling the whistle blower hotline about being treated unfairly. In the company's eyes, they are lucky to have a job. An employee recently gave their 2 weeks notice w/o having another job lined up, they had enough of the unfair treatment. The company even said they would give that employee more time off and the response was it didn't matter how much time off they received, it was a moot issue as they wouldn't get to use the time off anyways as the company still expected them to work on their days' off. Another example, Iron Mountain in Addison was too close to do business with but they have 2 major data centers in TX, one in Allen and the other in McKinney. Schaumburg used to be a data center until upper management's "smart decisions" deemed it better to have 2 centers in TX. Not sure how this works but they have sensitive data of US citizens but they have off shored work to their "Experian" locations outside the US. I don't know if this data is stored there and/or worked on there but that might be a possibility. Technical people are now expected to work in the office, at home and on holidays and do what it takes to get the job done and the deadlines completed. The good news is, congrats - you get to keep your job. There is a lot of favoritism there too promotions aren’t mostly given based on merit but on who knows who. They react to security issues instead of being proactive and they use the excuse there's not enough money in the budget to implement the necessary security measures, of course they have to pay off their CEO's VP's and share holders; that's of ultimate importance. It was a great company to work for when the previous president owned and ran the company. Under his command, everyone got the feeling the company cared about its employees. Now that corporate has come in, it feels like a sweat shop and you get the feeling they are trying to squeeze every last drop of blood they can get out of you and absolutely no loyalty to their regular work force.

    Advice to Management

    This is completely useless as they have already had numerous town hall meetings, hands on meetings, one on one meetings et al. and it makes no difference. It appears it goes in one ear and out the other. It's all a knee jerk reaction as they say you spoke and we listened. That's right, they listened and that's all there was to that. Unfortunately, they won't learn until the current employees band together and call the whistle blower hotline and let them know how they feel. At the moment, they are very worried about keep their jobs.


  10. Think twice before working here....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Generous vacation and work life balance. Open work space. Continuously changing.

    Cons

    Experian loves having middle management who do nothing and who treat their employees as children. You will a high turn over due to employees quitting Experian. Management does not encourage a positive work environment, nor do they understand the employees are the backbone of the company. The pay is well below industry standards, if it wasn't for the vacation package I don't think anybody would stay. Raises are pretty much non existent even as a top employee, management will try their best to justify why they gave you pennies on the dollar. As for professional growth, one word of advice- RUN! Experian has been consistently cutting jobs, outsourcing and placing hiring freezes. Most managers do not want to mentor, provide feedback and avoid firing low performing employees. Overall, AVOID this place and seek out a company who encourages professional growth with fair pay and fair practices.

    Advice to Management

    Cut out middle management, they are of no use and do not benefit the department. Yes, when employees call their executive management with concerns please listen. Pay the employees what they are worth or they will just keep going to the competition. Improve and invest in your technology as well.


  11. Helpful (1)

    Used to be a good place to work - Incompetent Senior Management now.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Used to be a decent place to work but in the last several years they have been cutting costs by offshoring and such. Oddly enough, executive compensation continues to rise while all other areas of the business are cuttting costs.

    Cons

    Your job is never safe from being offshored (unless you are senior management). Competence is not recognized or rewarded. Management is completely clueless. Technology is outdated and poorly managed.

    Advice to Management

    Quit offshoring jobs. Most of the technical people I know that are still at Experian are looking to jump ship as soon as they can find a job elsewhere.



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