Experian

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Experian Reviews

Updated Jul 28, 2014
Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 239 reviews

33% Approve of the CEO

(no image)

Brian Cassin

(3 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights
64 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Company does not allow for work family balance

    Project Consultant (Current Employee) Schaumburg, IL

    ProsUsed to be good place, steadily going down hill.

    ConsUpper Mangement doesn't understand working employees. They don't get it. They are constantly changing. I have had probably 5 different bosses in the past 10 years. Even though cost of living is going up and we have been profitable, our raises continue to be next to nothing. You give and give, but they never consider the person who is working more than their 40 hours and giving the company 150%. They just keep taking things away.

    Advice to Senior ManagementFor once consider your employees needs. The people DOING the work need to be considered.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    It was not a good place to work.

    Account Specialist (Current Employee) Allen, TX

    ProsFederal holidays off and no weekend work.

    ConsManagement is not supportive. You have to be in clicks in order to advance. Training was way too long for the work that has to be done.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Its like being married to someone you dont really like anymore

    Director (Current Employee) Costa Mesa, CA

    Pros- Decent OC location
    - Nice, clean campus
    - Pay is okay
    - Sr management doesnt have much of a clue about what anyone does, so they will generally leave you alone if your metrics look good
    - Co-workers are good people.
    - Stock doing well.
    - If you have no political game but you're smart and can do a good job, you can probably cruise here in a mid management role. Better yet - stay away from management altogether, build up some strong individual contributor skills, keep your head down and enjoy your life outside of work.

    Cons- You need a lot of political game to advance here. I suppose this is true of any big company and its particularly true here. If you can't connect yourself to the right people you pretty much have limited chances to advance. Worse, you can permanently end your chance at advancement by crossing the 'right' people and it's surprisingly easy to do.
    - Kick-ass and take names mentality. Up until 8 or so years ago the company was run by folks that knew the business really well but werent the greatest leaders. Experian turned that around by filling the upper ranks of management with 'kick-ass' clones that dont really know the business well at all and ,frankly, still arent good leaders but they do kick ass. This generated a completely numbers driven environment which is ultimately pressure filled and frustrating for many employees.
    - Lots of corner cutting. EBIT is king and if you cant make revenue then you have to cut costs: raises, promotions, 401ks, routine maintenance on production products...etc.
    - Lost customer focus. Enough said.
    - Really poor communication - upward. This is an enviroment where even the junior vp ranks can be afraid to speak up when things are off track.

    Advice to Senior ManagementFocus on some of the non-monetary measures of your success as well. Care enough about others to be an inspiration.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Nice Employees, Poor Culture

    Anonymous Employee (Current Employee) Costa Mesa, CA

    Pros- Smart, kind employees
    - Great benefits
    - Average market pay
    - Opportunities to apply for different jobs
    - Flexible with work at home options
    - Well known brand

    Cons- Struggling culture, most employees are unsatisfied with their jobs/managers, but they cruise under the radar to get by
    - Performance focused only - no people focus...daily grind.
    - Most people are scared about lay offs every 6 months - when mid-year and end of year results are reviewed
    - There are great managers and poor managers...no control over how well managers are managing employees
    - There are too many sales reps calling on one account. Its confusing to the customer and frustrating to the salesperson
    - Highly political work environment. VPs are scared to speak up to upper management
    - Most jobs are stressful and work/life balance is not encouraged enough. Most employees are "too busy" to help with projects

    Advice to Senior ManagementCare more about employees, Senior mgmt is more involved with their own promotions and perks than caring about the rest of the employees. Listen to your employee survey results and actually DO something about it.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Hmmm, I should have interviewed at other companies.....

    Anonymous Employee (Current Employee) Irvine, CA

    ProsFlexible
    Family Oriented in understanding your needs
    Pay is not so bad
    Benefits are fair
    People are nice and friendly

    ConsWork work work work work
    VERY fast pace
    You kind of have to find your "way" on developing and your goals unless you have a GREAT manager to help lead you

    Advice to Senior ManagementEnsure that everyone that is responsible for team members are setting goals and establishing a development plan for team member to grow. Give praise by doing the simple things...personal email, note, etc....

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Credit industry

    Client Services (Current Employee) Costa Mesa, CA

    ProsFriendly and hard working employees-which helps as documentation on processes is outdated or nonexistent
    Diversity of cultures
    HR is caring but cannot contol some upper management nonuse of good practices such as performance reviews and rewarding top performing individuals

    ConsFurlough instituted,401k matches frozen, raises minimal 2009 into 2010
    Layoffs frequent, include top talent, not based on performance but on
    company focuses on short term financial wins or ebit goals and not on long term system efficiencies
    work computers hard to get repaired and internal system rolled out improperly and archaic old tools - bad form for a company who wants to be known for technology

    Advice to Senior Managementquestion costa mesa for upper management and primary US support - it contradicts hiring employees in Chile for budget improvements

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Lack of Technology and Innovation

    Web Developer (Former Employee) Irvine, CA

    Pros- good benefits
    -work hours are not so bad
    - pay is descent
    - fun break room

    Cons- technology is outdated, was coding in asp.net 1.0 without a valid doc type
    - many of the web developers were incompetent
    - senior managers of no clue of web technology
    - if you want to grow as a web developer this place is not where you want to be.

    Advice to Senior Managementget with the times and use newer technology and hire competent web developers

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Send Senior Management Packing!

    Channel Executive - Sherman, TX (Current Employee) Sherman, TX

    ProsCorporate Office in Costa Mesa. Offices are nice.
    Decent benefits including medical, dental and detox.
    Company cars in some positions
    Virtual offices in some positions

    ConsThe workplace is extremely political. Instead of promoting from within, management hires their cronies from other companies to build a personal power base.
    Senior management is clueless when it comes to understanding the credit industry. They all came from a banking background and are trying to run Experian like a bank. They helped to create the banking mess that we currently have and are now in the process of bringing down Experian. It used to be a great place to work.
    I have been with Experian 25+ years and my boss is someone who I mentored 15 years ago.
    I also have the largest account within credit data and get no support. It is too large and complicated for just one person to manage.

    Also, Big Brother is watching!

    Advice to Senior ManagementGet rid of the worhless senior management group and hire proven leaders who can get this company back on it's feet!

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Experian has no clue how to manage their business and operations; it's a mess.

    Anonymous Employee (Current Employee) Irvine, CA

    ProsIf you made it this far, your job is fairly stable.

    ConsNo clue what is happening within the organization. Management is a mess. Constant restructuring. They seem to promote you based on tenure instead of performance... no real career growth potential.

    Advice to Senior ManagementToo many divisions... cut it down. Simplify. Take some courses in business operations and management

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Experian a good place to work... Or not?

    Systems Engineer (Former Employee) Allen, TX

    ProsFast paced, credit industry pretty stable.

    ConsPoor management, lack of direction.

    Advice to Senior ManagementWork on keeping employees in the loop with major changes, promote from within, use the talent you have and help them to grow rather than hire in your buddies from previous jobs.

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