Experian Reviews

Updated September 8, 2014
Updated September 8, 2014
259 Reviews
2.9
259 Reviews
Rating Trends

Recommend to a friend
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Brian Cassin
5 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

71 Employee Reviews Back to all reviews

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  1.  

    Average pay, political environment, no room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Schaumburg, IL
    Former Employee - Systems Analyst in Schaumburg, IL

    I worked at Experian full-time for more than a year

    Pros

    The front-line managers care and protected the team as much as they could.

    Cons

    January rings in a new year and a new sense of doom for employees fearing for their jobs. Front-level management cares a little too much and protects the team in an unhealthy manner.

    Fat could be trimmed to make a team run well, but usually isn't. When folks are cut, they are measured from a political perspective (tenure, friends/ties, etc.) and not what they can provide or do for the company.

    No career development. Teams are built in a very flat manner, which gives team members little room for advancement. Even if you execute your job wonderfully, there is little opportunity for you to advance since there's a strong feeling that choices for promotions/advancement are done from a political more than pragmatic perspective.

    Senior management feels dishonest and when they speak to you, it feels like they're trying to sell you a used car (and not a good one). Often times, when there are layoffs, executive speeches are contrived, insincere, and leave you feeling like they were just trying to keep rats from fleeing a sinking ship. I cannot blame them for managing the company with a cost-cutting strategy, but I always appreciate honesty so I can evaluate my career options.

    Advice to ManagementAdvice

    Create career paths for employees to keep them engaged and cultivate a sense of personal growth. Have reviews more often to give feedback that is helpful and properly reflective of any raises given. If an employee is told that they are doing a great job and they receive significantly less than the cost of living as an adjustment, they should not be surprised.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Direct Marketing is falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian full-time for more than 10 years

    Pros

    Great group of people, good benefits.

    Cons

    More layoffs, outsourcing majority of Direct Marketing division to Costa Rica. People left are going to be VERY overworked.
    Not a good work/life balance.

    Advice to ManagementAdvice

    Do you care about your people? I don't see how you can when you let the majority of the DMS group go and tell them only 25 positions will be left in the future. Yet expect them to work 60 hour work weeks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    The definition of stressful work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Customer Service Representative  in  Allen, TX
    Former Employee - Fraud Customer Service Representative in Allen, TX

    I worked at Experian full-time for more than 3 years

    Pros

    Good Pay, Overtime, Weekends Off. Plenty of vacation time/take time off whenever you needed to for most staff.

    Cons

    Lack of empathy from Management,High turnover rate,lack of support from management, monthly reviews that could easily cost you your job with one slip up.

    Advice to ManagementAdvice

    Get a clue, listen to the employees, allow people to get educated/trained. Remove the glass celling place for the floor employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Eventually you'll either play the game and slowly die a corporate death or you'll get out if you are any good !”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager Manager  in  Irvine, CA
    Current Employee - Project Manager Manager in Irvine, CA

    I have been working at Experian

    Pros

    Great benefits, HQ in great location. Some very good people but....not enough of them.

    Cons

    Unfortunatley they do not promote from within, and not on merit. Lots of dead wood within the company. Senior Managment just goes through the motions in regards to Employee development, creating new opportunities and listening to new ideas. Companies different divisions work in vaccum's, structure of technolgy organization makes little sense with endless power struggles. Watch your back .

    Advice to ManagementAdvice

    Treat your employees with respect. The morale in the Interactive division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of personnel.

    Senior Leadership needs to active professionally and with respect. Please make the change.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Company does not allow for work family balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Consultant  in  Schaumburg, IL
    Current Employee - Project Consultant in Schaumburg, IL

    I have been working at Experian

    Pros

    Used to be good place, steadily going down hill.

    Cons

    Upper Mangement doesn't understand working employees. They don't get it. They are constantly changing. I have had probably 5 different bosses in the past 10 years. Even though cost of living is going up and we have been profitable, our raises continue to be next to nothing. You give and give, but they never consider the person who is working more than their 40 hours and giving the company 150%. They just keep taking things away.

    Advice to ManagementAdvice

    For once consider your employees needs. The people DOING the work need to be considered.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    It was not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Specialist  in  Allen, TX
    Current Employee - Account Specialist in Allen, TX

    I have been working at Experian

    Pros

    Federal holidays off and no weekend work.

    Cons

    Management is not supportive. You have to be in clicks in order to advance. Training was way too long for the work that has to be done.

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    Its like being married to someone you dont really like anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  Costa Mesa, CA
    Current Employee - Director in Costa Mesa, CA

    I have been working at Experian

    Pros

    - Decent OC location
    - Nice, clean campus
    - Pay is okay
    - Sr management doesnt have much of a clue about what anyone does, so they will generally leave you alone if your metrics look good
    - Co-workers are good people.
    - Stock doing well.
    - If you have no political game but you're smart and can do a good job, you can probably cruise here in a mid management role. Better yet - stay away from management altogether, build up some strong individual contributor skills, keep your head down and enjoy your life outside of work.

    Cons

    - You need a lot of political game to advance here. I suppose this is true of any big company and its particularly true here. If you can't connect yourself to the right people you pretty much have limited chances to advance. Worse, you can permanently end your chance at advancement by crossing the 'right' people and it's surprisingly easy to do.
    - Kick-ass and take names mentality. Up until 8 or so years ago the company was run by folks that knew the business really well but werent the greatest leaders. Experian turned that around by filling the upper ranks of management with 'kick-ass' clones that dont really know the business well at all and ,frankly, still arent good leaders but they do kick ass. This generated a completely numbers driven environment which is ultimately pressure filled and frustrating for many employees.
    - Lots of corner cutting. EBIT is king and if you cant make revenue then you have to cut costs: raises, promotions, 401ks, routine maintenance on production products...etc.
    - Lost customer focus. Enough said.
    - Really poor communication - upward. This is an enviroment where even the junior vp ranks can be afraid to speak up when things are off track.

    Advice to ManagementAdvice

    Focus on some of the non-monetary measures of your success as well. Care enough about others to be an inspiration.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Nice Employees, Poor Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian

    Pros

    - Smart, kind employees
    - Great benefits
    - Average market pay
    - Opportunities to apply for different jobs
    - Flexible with work at home options
    - Well known brand

    Cons

    - Struggling culture, most employees are unsatisfied with their jobs/managers, but they cruise under the radar to get by
    - Performance focused only - no people focus...daily grind.
    - Most people are scared about lay offs every 6 months - when mid-year and end of year results are reviewed
    - There are great managers and poor managers...no control over how well managers are managing employees
    - There are too many sales reps calling on one account. Its confusing to the customer and frustrating to the salesperson
    - Highly political work environment. VPs are scared to speak up to upper management
    - Most jobs are stressful and work/life balance is not encouraged enough. Most employees are "too busy" to help with projects

    Advice to ManagementAdvice

    Care more about employees, Senior mgmt is more involved with their own promotions and perks than caring about the rest of the employees. Listen to your employee survey results and actually DO something about it.

    No opinion of CEO
  10. 1 person found this helpful  

    Hmmm, I should have interviewed at other companies.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Flexible
    Family Oriented in understanding your needs
    Pay is not so bad
    Benefits are fair
    People are nice and friendly

    Cons

    Work work work work work
    VERY fast pace
    You kind of have to find your "way" on developing and your goals unless you have a GREAT manager to help lead you

    Advice to ManagementAdvice

    Ensure that everyone that is responsible for team members are setting goals and establishing a development plan for team member to grow. Give praise by doing the simple things...personal email, note, etc....

    Doesn't Recommend
  11. 1 person found this helpful  

    Credit industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Services  in  Costa Mesa, CA
    Current Employee - Client Services in Costa Mesa, CA

    I have been working at Experian

    Pros

    Friendly and hard working employees-which helps as documentation on processes is outdated or nonexistent
    Diversity of cultures
    HR is caring but cannot contol some upper management nonuse of good practices such as performance reviews and rewarding top performing individuals

    Cons

    Furlough instituted,401k matches frozen, raises minimal 2009 into 2010
    Layoffs frequent, include top talent, not based on performance but on
    company focuses on short term financial wins or ebit goals and not on long term system efficiencies
    work computers hard to get repaired and internal system rolled out improperly and archaic old tools - bad form for a company who wants to be known for technology

    Advice to ManagementAdvice

    question costa mesa for upper management and primary US support - it contradicts hiring employees in Chile for budget improvements

    Doesn't Recommend
    Disapproves of CEO

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