Experian Reviews

Updated August 20, 2014
Updated August 20, 2014
255 Reviews

2.9
255 Reviews
Rating Trends

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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Lack of Technology and Innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Web Developer  in  Irvine, CA
    Former Employee - Web Developer in Irvine, CA

    I worked at Experian

    Pros

    - good benefits
    -work hours are not so bad
    - pay is descent
    - fun break room

    Cons

    - technology is outdated, was coding in asp.net 1.0 without a valid doc type
    - many of the web developers were incompetent
    - senior managers of no clue of web technology
    - if you want to grow as a web developer this place is not where you want to be.

    Advice to ManagementAdvice

    get with the times and use newer technology and hire competent web developers

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Send Senior Management Packing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Executive - Sherman, TX  in  Sherman, TX
    Current Employee - Channel Executive - Sherman, TX in Sherman, TX

    I have been working at Experian

    Pros

    Corporate Office in Costa Mesa. Offices are nice.
    Decent benefits including medical, dental and detox.
    Company cars in some positions
    Virtual offices in some positions

    Cons

    The workplace is extremely political. Instead of promoting from within, management hires their cronies from other companies to build a personal power base.
    Senior management is clueless when it comes to understanding the credit industry. They all came from a banking background and are trying to run Experian like a bank. They helped to create the banking mess that we currently have and are now in the process of bringing down Experian. It used to be a great place to work.
    I have been with Experian 25+ years and my boss is someone who I mentored 15 years ago.
    I also have the largest account within credit data and get no support. It is too large and complicated for just one person to manage.

    Also, Big Brother is watching!

    Advice to ManagementAdvice

    Get rid of the worhless senior management group and hire proven leaders who can get this company back on it's feet!

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    Experian has no clue how to manage their business and operations; it's a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    If you made it this far, your job is fairly stable.

    Cons

    No clue what is happening within the organization. Management is a mess. Constant restructuring. They seem to promote you based on tenure instead of performance... no real career growth potential.

    Advice to ManagementAdvice

    Too many divisions... cut it down. Simplify. Take some courses in business operations and management

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Experian a good place to work... Or not?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer  in  Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    Pros

    Fast paced, credit industry pretty stable.

    Cons

    Poor management, lack of direction.

    Advice to ManagementAdvice

    Work on keeping employees in the loop with major changes, promote from within, use the talent you have and help them to grow rather than hire in your buddies from previous jobs.

    No opinion of CEO
  6. 1 person found this helpful  

    Experian - a disappointing place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA

    I worked at Experian

    Pros

    Experian offers reasonably good benefits. However, they recently elimiated company contributions to their 401K in North America.

    Cons

    Highly political atmosphere. Job security and potential for advancement depend solely on how well you fit into a particular clique, or how close a personal relationship you have with your manager.

    Advice to ManagementAdvice

    Management should work at recognizing the employees that actually perform on the job and place less emphasis on their emotions when making business decisions. Their approach to laying people off leave a lot to be desired.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Go somewhere else to look for work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - V. . Suck-It-Up  in  Latham, NY
    Current Employee - V. . Suck-It-Up in Latham, NY

    I have been working at Experian

    Pros

    Benefits, co-workers, immediate supervisor, relaxed work atmosphere.

    Cons

    Senior Mgmt focused on same banking principles they came from - not an employee focused company. Decisions are slow - have worked in other large organizations where things moved much quicker.

    Advice to ManagementAdvice

    Need new Sr. Mgmt in MSG.

    Doesn't Recommend
    No opinion of CEO
  8.  

    bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Services Advisor  in  Santiago, MN
    Current Employee - Client Services Advisor in Santiago, MN

    I have been working at Experian

    Pros

    Stable, easy work
    my contract are for 45 hours but most persons work 30ish management is relaxed

    Cons

    boring work.
    people just come to work and leave quicky.

    Advice to ManagementAdvice

    move the interesting work from the USA to Chile, people want to work not sit around wasting time.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Stay away from Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Global company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    Cons

    Senior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to ManagementAdvice

    Stop micromanaging, trust your employees and be careful with the overtime

    Doesn't Recommend
    Disapproves of CEO
  10. 3 people found this helpful  

    An underachieving business desperately needing a strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Experian

    Pros

    Excellent compensation, flexible work plans, good benefits, diversified business, global presence. Competes against some lackluster companies (e.g. equifax) - growing international which could pay big dividends in the future. Establishing credit markets in developing countries could prove to be a big win in the next 3-5 years. Has some high growth interactive business.

    Cons

    Lack of strategy, UK based/London Stock exchange, Tightly aligned with Credit markets, Viewed as credit business vs. information solutions company. Generally, low moral for the employee base. Company continues to offshore and nearshore it's IT staffing to central and latin america. employees regularly not in the know on overall profit performance which there bonus structure is tied too.

    Advice to ManagementAdvice

    Communicate clear strategy, how to win, Crunch down on costs but don't make that you're central focus, Retain talent

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Mature company, employees are a dispensable asset when times get tough, it's a corporate job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer  in  Costa Mesa, CA
    Current Employee - Software Developer in Costa Mesa, CA

    I have been working at Experian

    Pros

    It's a corporate job, a 9-5 job, as long as you do what are you asked to do and work well with others, you'll be fine.
    Probably 4-6 weeks a year, you will be under pressure because of a project deadline, but after that, things should run smoothly.
    It's been in business for more than 30 years and I can say that's a mature company.

    Cons

    Because it's a mature company, they have some legacies in place and they are very slow to adopt new technologies, they prefer to work with what have been working in the past.

    Advice to ManagementAdvice

    They should inject more passion and fun in the work environment.

    No opinion of CEO

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