Experian Reviews

Updated July 7, 2015
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95 Employee Reviews

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  1. No Job Satisfaction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at Experian full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Somewhat flexible work hours and work-from-home policies.

    Cons

    No job satisfaction. No training. No respect for personal time during evenings, weekends, and holidays. Constant threat of being laid off, resulting in overly competitive, uncooperative co-workers. Common practice of using large email distribution lists when bickering back and forth. Management prefers multi-tasking over listening, until something goes terribly wrong. Very little, if any, opportunities for advancement.

    Advice to Management

    Invest in your employees and listen to their concerns, especially those who are willing to make sacrifices on your behalf.


  2. Helpful (2)

    0 loyalty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Experian full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Keeping up with the latest technology

    Cons

    Have no problem laying off experienced employees with 10-30 years of experience with the company and keeping those who talk their way up

    Advice to Management

    Weight business decisions before taking risks and harming those who care about their job


  3. Helpful (1)

    Not as buttoned up as one would expect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate in Costa Mesa, CA
    Current Employee - Marketing Associate in Costa Mesa, CA

    I have been working at Experian full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home flexibility, training/development, pay

    Cons

    Company culture, lack of commitment to employee wellbeing

    Advice to Management

    Focus on the talent pool you have--current practices are driving many good people away


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  5. Helpful (2)

    Wierd Working Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY

    I worked at Experian full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Customer facing sellers get leased cars

    Cons

    Layoffs are a common management tool

    Advice to Management

    Man or (wo)man up! If you have an employee that needs feedback - give it to them and allow them the time to restore confidence rather than lay them off! I never saw such disfunctional behavior from senior executives in my life!


  6. Experian Marketing Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Sales in Schaumburg, IL
    Current Employee - Director Sales in Schaumburg, IL

    I have been working at Experian full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people, decent pay, great benefits

    Cons

    Lack of clear leadership and vision. Have too many traditional executives whom don't understand digital marketing running the show. Every year your quota doubles and your territory get cut in half. Lack of clear direction of the future. Bad morale and lack of communication from management.

    Advice to Management

    Find outside executives who understand the digital landscape and can create a vision for the future.


  7. political working environment - schaumburg, IL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Schaumburg, IL
    Current Employee - Senior Consultant in Schaumburg, IL

    I have been working at Experian full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    benefits OK. plenty of food options near by

    Cons

    Low employee morale. if you are good you get overloaded. nid-management lie to employees

    Advice to Management

    Evaluate all employees honestly. Never lie to employees


  8. Average pay, political environment, no room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Schaumburg, IL
    Former Employee - Systems Analyst in Schaumburg, IL

    I worked at Experian full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The front-line managers care and protected the team as much as they could.

    Cons

    January rings in a new year and a new sense of doom for employees fearing for their jobs. Front-level management cares a little too much and protects the team in an unhealthy manner. Fat could be trimmed to make a team run well, but usually isn't. When folks are cut, they are measured from a political perspective (tenure, friends/ties, etc.) and not what they can provide or do for the company. No career development. Teams are built in a very flat manner, which gives team members little room for advancement. Even if you execute your job wonderfully, there is little opportunity for you to advance since there's a strong feeling that choices for promotions/advancement are done from a political more than pragmatic perspective. Senior management feels dishonest and when they speak to you, it feels like they're trying to sell you a used car (and not a good one). Often times, when there are layoffs, executive speeches are contrived, insincere, and leave you feeling like they were just trying to keep rats from fleeing a sinking ship. I cannot blame them for managing the company with a cost-cutting strategy, but I always appreciate honesty so I can evaluate my career options.

    Advice to Management

    Create career paths for employees to keep them engaged and cultivate a sense of personal growth. Have reviews more often to give feedback that is helpful and properly reflective of any raises given. If an employee is told that they are doing a great job and they receive significantly less than the cost of living as an adjustment, they should not be surprised.


  9. Helpful (1)

    Direct Marketing is falling apart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great group of people, good benefits.

    Cons

    More layoffs, outsourcing majority of Direct Marketing division to Costa Rica. People left are going to be VERY overworked. Not a good work/life balance.

    Advice to Management

    Do you care about your people? I don't see how you can when you let the majority of the DMS group go and tell them only 25 positions will be left in the future. Yet expect them to work 60 hour work weeks.


  10. Helpful (2)

    The definition of stressful work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Customer Service Representative in Allen, TX
    Former Employee - Fraud Customer Service Representative in Allen, TX

    I worked at Experian full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Pay, Overtime, Weekends Off. Plenty of vacation time/take time off whenever you needed to for most staff.

    Cons

    Lack of empathy from Management,High turnover rate,lack of support from management, monthly reviews that could easily cost you your job with one slip up.

    Advice to Management

    Get a clue, listen to the employees, allow people to get educated/trained. Remove the glass celling place for the floor employees.


  11. Helpful (1)

    Eventually you'll either play the game and slowly die a corporate death or you'll get out if you are any good !”

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager Manager in Irvine, CA
    Current Employee - Project Manager Manager in Irvine, CA

    I have been working at Experian

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great benefits, HQ in great location. Some very good people but....not enough of them.

    Cons

    Unfortunatley they do not promote from within, and not on merit. Lots of dead wood within the company. Senior Managment just goes through the motions in regards to Employee development, creating new opportunities and listening to new ideas. Companies different divisions work in vaccum's, structure of technolgy organization makes little sense with endless power struggles. Watch your back .

    Advice to Management

    Treat your employees with respect. The morale in the Interactive division is extremely low. Employees are waitng for the economy to improve and then you will see a mass exodus of personnel. Senior Leadership needs to active professionally and with respect. Please make the change.



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