Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated November 2, 2014
Updated November 2, 2014
283 Reviews
2.9
283 Reviews
Rating Trends

Recommend to a friend
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Brian Cassin
17 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

77 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Hmmm, I should have interviewed at other companies.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Flexible
    Family Oriented in understanding your needs
    Pay is not so bad
    Benefits are fair
    People are nice and friendly

    Cons

    Work work work work work
    VERY fast pace
    You kind of have to find your "way" on developing and your goals unless you have a GREAT manager to help lead you

    Advice to ManagementAdvice

    Ensure that everyone that is responsible for team members are setting goals and establishing a development plan for team member to grow. Give praise by doing the simple things...personal email, note, etc....

    Doesn't Recommend
  2. 1 person found this helpful  

    Credit industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Services in Costa Mesa, CA
    Current Employee - Client Services in Costa Mesa, CA

    I have been working at Experian

    Pros

    Friendly and hard working employees-which helps as documentation on processes is outdated or nonexistent
    Diversity of cultures
    HR is caring but cannot contol some upper management nonuse of good practices such as performance reviews and rewarding top performing individuals

    Cons

    Furlough instituted,401k matches frozen, raises minimal 2009 into 2010
    Layoffs frequent, include top talent, not based on performance but on
    company focuses on short term financial wins or ebit goals and not on long term system efficiencies
    work computers hard to get repaired and internal system rolled out improperly and archaic old tools - bad form for a company who wants to be known for technology

    Advice to ManagementAdvice

    question costa mesa for upper management and primary US support - it contradicts hiring employees in Chile for budget improvements

    Doesn't Recommend
    Disapproves of CEO
  3. 2 people found this helpful  

    Lack of Technology and Innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Web Developer in Irvine, CA
    Former Employee - Web Developer in Irvine, CA

    I worked at Experian

    Pros

    - good benefits
    -work hours are not so bad
    - pay is descent
    - fun break room

    Cons

    - technology is outdated, was coding in asp.net 1.0 without a valid doc type
    - many of the web developers were incompetent
    - senior managers of no clue of web technology
    - if you want to grow as a web developer this place is not where you want to be.

    Advice to ManagementAdvice

    get with the times and use newer technology and hire competent web developers

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Send Senior Management Packing!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Channel Executive - Sherman, TX in Sherman, TX
    Current Employee - Channel Executive - Sherman, TX in Sherman, TX

    I have been working at Experian

    Pros

    Corporate Office in Costa Mesa. Offices are nice.
    Decent benefits including medical, dental and detox.
    Company cars in some positions
    Virtual offices in some positions

    Cons

    The workplace is extremely political. Instead of promoting from within, management hires their cronies from other companies to build a personal power base.
    Senior management is clueless when it comes to understanding the credit industry. They all came from a banking background and are trying to run Experian like a bank. They helped to create the banking mess that we currently have and are now in the process of bringing down Experian. It used to be a great place to work.
    I have been with Experian 25+ years and my boss is someone who I mentored 15 years ago.
    I also have the largest account within credit data and get no support. It is too large and complicated for just one person to manage.

    Also, Big Brother is watching!

    Advice to ManagementAdvice

    Get rid of the worhless senior management group and hire proven leaders who can get this company back on it's feet!

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Experian has no clue how to manage their business and operations; it's a mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    If you made it this far, your job is fairly stable.

    Cons

    No clue what is happening within the organization. Management is a mess. Constant restructuring. They seem to promote you based on tenure instead of performance... no real career growth potential.

    Advice to ManagementAdvice

    Too many divisions... cut it down. Simplify. Take some courses in business operations and management

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Experian a good place to work... Or not?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Engineer in Allen, TX
    Former Employee - Systems Engineer in Allen, TX

    I worked at Experian

    Pros

    Fast paced, credit industry pretty stable.

    Cons

    Poor management, lack of direction.

    Advice to ManagementAdvice

    Work on keeping employees in the loop with major changes, promote from within, use the talent you have and help them to grow rather than hire in your buddies from previous jobs.

    No opinion of CEO
  8. 1 person found this helpful  

    Experian - a disappointing place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA

    I worked at Experian

    Pros

    Experian offers reasonably good benefits. However, they recently elimiated company contributions to their 401K in North America.

    Cons

    Highly political atmosphere. Job security and potential for advancement depend solely on how well you fit into a particular clique, or how close a personal relationship you have with your manager.

    Advice to ManagementAdvice

    Management should work at recognizing the employees that actually perform on the job and place less emphasis on their emotions when making business decisions. Their approach to laying people off leave a lot to be desired.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Go somewhere else to look for work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - V. . Suck-It-Up in Latham, NY
    Current Employee - V. . Suck-It-Up in Latham, NY

    I have been working at Experian

    Pros

    Benefits, co-workers, immediate supervisor, relaxed work atmosphere.

    Cons

    Senior Mgmt focused on same banking principles they came from - not an employee focused company. Decisions are slow - have worked in other large organizations where things moved much quicker.

    Advice to ManagementAdvice

    Need new Sr. Mgmt in MSG.

    Doesn't Recommend
    No opinion of CEO
  10.  

    bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Client Services Advisor in Santiago, MN
    Current Employee - Client Services Advisor in Santiago, MN

    I have been working at Experian

    Pros

    Stable, easy work
    my contract are for 45 hours but most persons work 30ish management is relaxed

    Cons

    boring work.
    people just come to work and leave quicky.

    Advice to ManagementAdvice

    move the interesting work from the USA to Chile, people want to work not sit around wasting time.

    Doesn't Recommend
    No opinion of CEO
  11. 3 people found this helpful  

    Stay away from Experian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Experian

    Pros

    Global company with possible overseas opportunities. Bonus plan is fair (if entire company meets the goals.) Benefits are industry average. If you are loyal, they will be loyal too. Company has many divisions and opportunities within, if given the chance.

    Cons

    Senior Management micromanages too much, company is always reactive instead of proactive, going public was the worst thing that ever happened to the company. Company has extremely high turnover rate, many employees work overtime without being compensated. Senior management does not communicate down well and is often trying to change course without any real thought.

    Advice to ManagementAdvice

    Stop micromanaging, trust your employees and be careful with the overtime

    Doesn't Recommend
    Disapproves of CEO

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