Experian Reviews

Updated October 14, 2014
Updated October 14, 2014
273 Reviews
2.9
273 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
14 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

76 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    An underachieving business desperately needing a strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Experian

    Pros

    Excellent compensation, flexible work plans, good benefits, diversified business, global presence. Competes against some lackluster companies (e.g. equifax) - growing international which could pay big dividends in the future. Establishing credit markets in developing countries could prove to be a big win in the next 3-5 years. Has some high growth interactive business.

    Cons

    Lack of strategy, UK based/London Stock exchange, Tightly aligned with Credit markets, Viewed as credit business vs. information solutions company. Generally, low moral for the employee base. Company continues to offshore and nearshore it's IT staffing to central and latin america. employees regularly not in the know on overall profit performance which there bonus structure is tied too.

    Advice to ManagementAdvice

    Communicate clear strategy, how to win, Crunch down on costs but don't make that you're central focus, Retain talent

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Mature company, employees are a dispensable asset when times get tough, it's a corporate job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Developer in Costa Mesa, CA
    Current Employee - Software Developer in Costa Mesa, CA

    I have been working at Experian

    Pros

    It's a corporate job, a 9-5 job, as long as you do what are you asked to do and work well with others, you'll be fine.
    Probably 4-6 weeks a year, you will be under pressure because of a project deadline, but after that, things should run smoothly.
    It's been in business for more than 30 years and I can say that's a mature company.

    Cons

    Because it's a mature company, they have some legacies in place and they are very slow to adopt new technologies, they prefer to work with what have been working in the past.

    Advice to ManagementAdvice

    They should inject more passion and fun in the work environment.

    No opinion of CEO
  3. 3 people found this helpful  

    Experian - a company that can't get out of its own way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director in Cleveland, OH
    Former Employee - Director in Cleveland, OH

    I worked at Experian

    Pros

    First, there isn't a company with more promise and potential to dominate its competition and the marketplace than Experian.

    Second, you won't find better co-workers on a day-in/day-out basis. It's people are what makes Experian a wonderful place to work. You'll find the vast majority of its people to be highly committed, dedicated, creative, hardworking and genuinely wonderful people to partner with. Most people develop deep friendships that last a lifetime.

    Finally, Experian's benefits, like most large companies, are generally pretty competitive.

    Cons

    Experian's biggest problem is its executive and senior management. It is very much of a "who do you know" that gets you ahead, not what you know, what you can do or what you accomplish. Experian is a lilly white, "good old boy" company with a massive glass ceiling. This obviously limits so much of a vast talent pool.

    For the most part, upper management is the classic scenario of B-level managers promoting C-level people. Senior management is often so insecure that they take credit for accomplishments of others rather than appreciating and promoting their best people.

    Great companies have leaders who inspire others in positive ways, empower and support their employees, communicate effectively and are ethical, sincere, and genuine. Great leaders appreciate and nurture their employees - especially the best and brightest - they don't manage by intimidation. Great executive and senior management lead in new product development, anticipate future trends, and manage for success - they don't follow the competition and remain competitive through acquisition or constant cutbacks. If you expect great leadership, you'll find it hard to find at Experian.

    Advice to ManagementAdvice

    Listen to what your employees have been telling you for years and finally address the issues in meaningful ways. In other words, stop talking about what you are going to do and DO it. Talk is cheap. Next, clean house and get ride of the dead weight in your executive, senior and middle management.

    Don Robert and Chris Callero should hold confidential skip-level-type interviews with high performing employees, or (better yet) with exceptional employees who choose to leave Experian. There is much that could be learned about the deficiencies in Experian's senior management teams and how ineffective so many of them are at running the businesses and managing people.

    Doesn't Recommend
    Disapproves of CEO
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  5. 2 people found this helpful  

    Experian is a decent place to work unless you want to grow your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Product Manager in Costa Mesa, CA
    Current Employee - Senior Product Manager in Costa Mesa, CA

    I have been working at Experian

    Pros

    Experian is a great place to work if you are a very strong contributor and are looking for a stable environment where you can work for many years. As you build your tenure, your time off allotment grows tremendously. I get 25 vacation days a year. This is in addition to 5 sick days and 10 paid holidays. The hours are pretty flexible and you can work from home on occasion or even frequently depending on your boss. The health benefits are outstanding and they match 100% on your 401(k) up to 4%.

    Cons

    Don't expect much of a raise or a promotion. Raises are typically 3% a year, even if you have a good year. Layoffs are a common occurrence as the company is constantly cutting costs. Technology and operations jobs are being shipped to South America. If you are a top performer and have been around a while, you should have little to worry about, but you will have to work even harder due to fewer people to carry the workload. The company is ultra conservative, often to the detriment of growing the business. This means fewer career growth opportunities because most areas of the company are not growing.

    Advice to ManagementAdvice

    A lot of decisions at Experian are made out of fear. People are generally not willing to take a chance. This is part of the culture from the top to the bottom of the company. I would recommend to senior management that they start encouraging risk taking to grow the business. I would also recommend to senior management to take a chance themselves and start investing in the business. There are so many opportunities for Experian to grow its business and the biggest obstacle is the cloud of fear and conservatism that limits growth. I give Don Robert a neutral opinion because he has done some things right, most notably the new company branding and an effort to start developing synergies across global business lines. On the negative side, there is an aversion to investing for growth. We just had an IPO a year and a half ago. Where did all that money go? Senior management's pockets? It certainly wasn't reinvested into the company!

    No opinion of CEO
  6.  

    Experian has a lot to learn and improve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, NH
    Current Employee - Anonymous Employee in Nottingham, NH

    I have been working at Experian

    Pros

    They promise alot on the recruitment process, big expectation with lot of potential according to the senior management...
    Pretend to be a global leader, but no.
    Or this is not seen from inside compared to other companies.

    Cons

    All you hear are rumours. Senior management does not have any Leadership skills, Lack of downlevel communication and awareness of the developments within the company.
    There aren't clearly defined internal procedures for most things or if there are - they are not followed and cannot be used in practice.

    Advice to ManagementAdvice

    cont play with the people bellow because they are your capital. without them you are nothing.
    If you don't understand this soon you will loose experienced employees.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England (UK)
    Former Employee - Account Executive in London, England (UK)

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Great brand but local management is mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mumbai (India)
    Former Employee - Anonymous Employee in Mumbai (India)

    I worked at Experian full-time (more than an year)

    Pros

    1. Great Brand
    2. Globally, an employer of choice
    3. Matured process
    4. Aggressive
    5. Knack for excellent acquisitions

    Cons

    1. Local senior management spends too much time and energy politicking
    2. Average pedigree
    3. No local talent cultivation, no investment in local IP
    4. Global products retrofitted at exorbitant costs for India and forced upon
    5. Poor agility
    6. A sense of doom and gloom among employees
    7. In a job market, attrition would be very high

    Advice to ManagementAdvice

    1. Hire top talent to lead Experian India
    2. Spend some time in understanding Indian uniqueness that compound the difficulty of doing business in India
    3. Do not force global products, leverage local talent and improve agility
    4. Make a couple of good acquisitions for momentum
    5. Make Experian India a great place to work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England (UK)
    Current Employee - Anonymous Employee in Nottingham, England (UK)

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian (more than 3 years)

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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