Experian

www.experiangroup.com

Experian Reviews

Updated January 22, 2015
Updated January 22, 2015
297 Reviews
2.9
297 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
20 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 23 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 9 reviews)

More Highlights

89 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Not The Best, Not The Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Solutions Analyst in Allen, TX
    Former Employee - Solutions Analyst in Allen, TX

    I worked at Experian full-time (more than an year)

    Pros

    When I worked at Experian, many of us wore jeans to the office, and not just on Fridays. I'm not quite sure it was in-line with corporate policy, but no one ever said anything. My mentor was AMAZING, and we still keep in touch.

    Cons

    I had 6 different managers in 1 year. Recognition and appreciation were unheard of. There was a lot of tension between cross-functional teams, and overall morale was pretty low. The president of our group slashed budgets and often spoke of how the group was hemorrhaging money; and yet he flew first class and hired a private town car whenever we came to town. I saw that as a double standard.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Pick your Department Wisely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian full-time (more than 10 years)

    Pros

    Large global company. Opportunity to travel in some areas. Finally in a growth mode after years of cutbacks. Some departments seem to have built strong teams who work well together. good community involvement for charity work

    Cons

    No recognition for actual performance of work - people with many years of service or above average reviewes are let go to support cuts. Looking to move out of California and in some cases entire departments are being replaced with new staff in Costa Rica, Texas or Chile or outsourced altogether. If you come in at a low salary, it is hard to get to market levels with the raise pool that is available every year. High pressure, low management support (some departments). Low morale some departments). Some charity photo shoots are not as they seem (last minute photo ops and not indicative of what really was happening but forced to fit around someones travel schedule).

    Advice to ManagementAdvice

    Look deeper into the cost cutting efforts you take to understand the impact to the business. Replacing entire teams 100% is fairly risky and you may have key people available to work in other areas. Secondly, don't blindly accept what you hear from your BU leads as true. do some digging to see exactly what your mangement is doing and saying before you believe it to be true. you are too far removed to get any valuable data as to what is going on.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great on Stock Market - Regular type of Company for Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Sherman, TX
    Current Employee - Director in Sherman, TX

    I have been working at Experian full-time (more than an year)

    Pros

    Fairly good compensation. Good Benefits. Schedule flexibility when needed. I've crossed paths with a lot of really good, hard-working employees. There are some AMAZINGLY intelligent people that work in the analytics divisions of the company....almost scary intelligent! : ) As a large corporation, it's much like any other in my opinion. Not great, not bad. Like any other job, it's pretty much what the employee chooses to make of it.

    Experian is a cash-producing machine....that is its reason for existence...this is great for stock holders and might be great for employees who can stick around and get an annual bonus.

    Cons

    Only been with Experian for 2 years. Already had one major round of layoffs in my sub-business, another is on its way, and a reorganization is also about to occur. All these educational and related benefits are touted as available, but if your unit didn't budget for whatever reason - none for you. Short term cash generation seems to rule over any type of long-term planning for cash generation and value. Not hitting short-term goals (i.e. EBIT for FY 2013) causes extreme cost cutting measures ensue.

    Advice to ManagementAdvice

    Stop with the catchy nonsensical programs such as "The Employee Deal," "The Heart of Experian," and such. Just tell us in a transparent fashion what we need to know and don't try to dress it up with Sesame Street type themes.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Marketing Services going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL

    I have been working at Experian full-time (more than 10 years)

    Pros

    Used to be a good work/life balance, but now if you're good, you're overworked.

    Cons

    Employees are resistant to change.

    Advice to ManagementAdvice

    Local sr management is only concerned with money, not with employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    In my experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Consultant in Schaumburg, IL
    Current Employee - Project Consultant in Schaumburg, IL

    I have been working at Experian full-time (more than 10 years)

    Pros

    Great Benefits
    Great people to work for/with

    Cons

    Low in salary compensation
    Their marketing dept is not doing so well, so layoffs are constantly happening

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Experian full-time (more than 5 years)

    Pros

    Generous time off, compensation seems appropriate, good people to work with, trying to improve their work tool functionality and trying to instill corporate values

    Cons

    To get promoted, you have to get people to like you, regardless of lack of talent. Very clicky groups. Real-time coaching isn't applied when needed to help others move up.

    Advice to ManagementAdvice

    Global programs are set up to fail under regional or heavily matrixed management. Cut the bureacracy and allow staff more authority to get jobs done.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great group of folks that try to have a 'family' feel. It gets overshadowed by the good ol' boy network.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN

    I worked at Experian full-time (more than an year)

    Pros

    Good products and supportive peers.

    Cons

    Company has not given as much support to the Carmel location as they should. That is changing, however,

    Advice to ManagementAdvice

    Become more inclusive instead of exclusive.

    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Mixed reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Costa Mesa, CA
    Former Employee - Director in Costa Mesa, CA

    I worked at Experian full-time (more than 5 years)

    Pros

    Senior leadership mostly smart and credible, but Don Robert has never run anything this large, everything he does is for the first time and it has been that way for years. With the death of CFO Paul Brooks, the thought leadership and mangement of the company is weakened. Senior HR leader stayed in place, retired on the job, seemed to lack the will to change anything. Global HR leader good at managing up, that's about it. Chris Callero likeable, intuitive, smart, but not well educated or sophisticated in ways a global COO typically is. Fast pace environment is stimulating. Work environment is flexible, accomodating lifestyles.

    Cons

    Dated technology. Poor tools. Lower pay than market, often... "Know it, and don't care." Little/no opportunity for movement, except in pockets (finance dept does it well). Despite knowing movement develops people, EXPN doesn't do it, and not much promotion from within. Not thoughtful about senior leader selection, e.g. Dorival. No clear value proposition for employees. Writing it for years now, nothing of particular distinction. Strategy unclear. Employees always talk about it in global people survey.

    Advice to ManagementAdvice

    I find it startling to think a $5b company can't discuss it's values with employees.

    No opinion of CEO
  10. 2 people found this helpful  

    Good challenge but not building to the next role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Development Developer Expert in Schaumburg, IL
    Current Employee - Software Development Developer Expert in Schaumburg, IL

    I have been working at Experian

    Pros

    benefits are pretty good
    bonus seems to be a regular thing

    Cons

    unrealistic schedules for projects are the norm
    every 3 – 6 months management changes there outlook
    layoffs seem to be a common tool

    Advice to ManagementAdvice

    pick a direction and stick with it, if it doesn't work out let the people go that made the bad choices rather than the people being told what direction to go

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    This company is falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL

    I worked at Experian

    Pros

    Experian provides good overall benefits.

    Cons

    Reduction in force
    Jobs sent offshore

    Advice to ManagementAdvice

    Management should cut their bonuses so that they don't end up doing RIFs and sending jobs of American workers off shore.

    No opinion of CEO

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