Express Scripts

  www.express-scripts.com
  www.express-scripts.com

Express Scripts Reviews

Updated December 21, 2014
Updated December 21, 2014
858 Reviews
2.2
858 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
530 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 49 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 45 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 92 reviews)

  • There is no work-life balance for anyone, even for direct supervisors (in 29 reviews)

More Highlights

310 Employee Reviews Back to all reviews

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  1. 10 people found this helpful  

    It's really not getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Saint Louis, MO
    Current Employee - Operations Manager in Saint Louis, MO

    I have been working at Express Scripts (more than 3 years)

    Pros

    It's bound to hit bottom sometime. Not likely soon though.

    Cons

    Senior mgmt keeps trying to solve the wrong problems.
    Employees are treated like disposable diapers. Use them and throw them away.
    Operations are a mess. iT is a mess. HR is a mess. Clients are leaving. CFO just left. Patients are fed up.

    Advice to ManagementAdvice

    Pay. Pay. Pay. Stop posting lame fake reviews and responses. If you really want to change your ratings pay your people living wages and offer them a real chance at a career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 9 people found this helpful  

    Stay Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Express Scripts

    Pros

    1. Work-From-Home access (by some managers)
    2. Flexible hours. My manager allows us to work any time as long as we put in our eight hours every week. I usually do 7-3, because I'm an early bird, but we can do anything from 6-2 to 11-7.

    Cons

    1. I began during the slow months so my work-life balance hasn't taken a hit. However, it is an insurance company. So when 1/1/2015 comes, previous employees guarantee 2 hours of sleep per night. However, the environment is so stressful that it effects my personal life.
    2. The company has no direction on large and small scales. Many employees don't even know what their roles are.
    3. They hire several (10-100) employees at a time without preparing for them. It takes months to get a laptop and VPN access. New hires twiddle their thumbs for the first one to two months and watch Netflix all day. This might seem as a "pro" so some, but when applying to new jobs, there will be nothing write about on your resume.
    4. Most employees are contractors so they have no room for growth. Those who are FT employees have no sense of direction. The training materials are very weak and only cover the tip of the iceberg.
    5. ESI pretends to care about their employees by posting documents and sending emails that serve to raise morale, but they do not. When they purchased Medco about two years ago, they fired thousands of employees and then re-hired for the same positions as contractors to save money. No morals whatsoever.
    6. Senior management has their head in the clouds. They cannot provide direction nor do they understand proper business communications. They pay no attention to the employees and management under them.
    7. Not a trace of organization. Everything is ad-hoc. Employees are volunteered by management to execute new tasks without proper training materials.
    8. Management has absolutely no idea what the responsibilities of the employees under them are. This paired with their pathetic communication skills leads to unrealistic expectations for both parties.

    Advice to ManagementAdvice

    This company needs a complete maker all the way from the CEO to janitors. Money isn't everything and no matter how many seemingly sweet newsletters or recognition is distributed, it is clearly a facade. This is rated as one of Forbe's top 10 worst companies to work for. The CEO should be embarrassed and realize that happy employees create fabulous results. If leadership decided to put some effort into this company and care about their employees as much as the money they take from customers, this could be one of the best companies in the world to work for. There is such great potential, but ESI needs to start treating their employees like people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    After working a lot of places I can say Yes Virgina there are really bad places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Project Manager in Indianapolis, IN
    Current Employee - Implementation Project Manager in Indianapolis, IN

    I have been working at Express Scripts full-time

    Pros

    Well you never see your boss most of the time, they love to have meeting and spend most the time off the floor in meeting and then nothing ever changes, Benefits are not bad but I worked at a one horse operations and they had better benefits and paid better a better bonus then they do

    Cons

    The work place is very negative and I would say over half are looking for a better place to work, IF you read the positive reviews on here that like 4 or 5 stars those are members of management and have been told to get on this web site and say positive things so we look better when the ratings come out again this summer . This is a job and nothing more and if you have any sense if you do come here to work just do it so you can say you worked at a Fortune 500 company and get a job at a company that makes you feel like more then a number

    Advice to ManagementAdvice

    Quit filling postions just to fill them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 15 people found this helpful  

    Where are the Ethics, abuse of positional power at the expense of the employees?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    There are no "pros" for employees who are expected to contribute to the inflated compensation packages of high level executives who are more focused on managing their personal careers and competing with other CEOs compensation packages rather than truly managing the operation or serving the customers. Corporate greed clouds their minds.

    Cons

    Full-time, dedicated & loyal employees pay the price in reductions & job eliminations while top executives cash in tens of millions. Top executives don't consider the welfare of the employees or patients. They only mention patients when they have an audience because their first priority is consumed with manipulating Wall Street for their own advancement.

    Advice to ManagementAdvice

    A company with such practices as Express Scripts cannot retain loyal and dedicate employees. This is NOT "Leadership"! Executives in corporate America today have learned to manipulate the term "leader"!!! If our Leaders were leading by example they would initiate pay cuts at their level first rather than creating unnecessary churn based on situational financial needs (cutting employees today, hiring tomorrow). Real leaders invest in their employees!

  6. 15 people found this helpful  

    Best decision I ever made was leaving!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Architect in Saint Louis, MO
    Former Employee - Senior IT Architect in Saint Louis, MO

    I worked at Express Scripts full-time (more than 5 years)

    Pros

    Time off. 401k. You could be left alone when you needed to work to get issues resolved.

    Cons

    Sr. Management. Brutal performance reviews. Contractors running the place and giving employees reviews. Constant layoffs

    Advice to ManagementAdvice

    This company needs an entire new C level executive team from the outside to be successful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 12 people found this helpful  

    Hypocritical "Core Values"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts full-time

    Pros

    Paycheck
    Free soda and food you can scrounge for

    Cons

    Too much time and money wasted
    Poor management of projects and people
    Core values are a joke and not visible anywhere

    Advice to ManagementAdvice

    I was caught up in the recent lay offs. While losing my income and facing potentially protracted unemployment, I am relieved to no longer pretend that I worked in a good environment. Outwardly, everyone goes around pretending that they are adhering to corporate values like "respect" and "integrity." In reality, that couldn't be further from the truth. The corporate culture favors the young, based on my experience and as evidenced by the overwhelming majority of my fellow laid off employees being over 40 and 50. ESI hires people essentially to do a particular task and once that task is done or runs out of funds, which happens A LOT, you are no longer needed, hence the layoffs. Those in management positions I encountered had poor leadership and management skills. People are trained to limit interactions to teleconferences and are shocked if you venture a few feet to their cube to ask a question. If you are young and/or a pharmacist, you should do very well. Otherwise, start looking for a new job as soon as you get hired. CEO George Paz was reported to be the 6th highest paid CEO, with $50-$55 million last year. Meanwhile, my family and I are facing a bleak Christmas and New Year because leaders in the company could not manage their resources effectively and I am out of a job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 10 people found this helpful  

    Can't wait to get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization in Tampa, FL
    Current Employee - Prior Authorization in Tampa, FL

    I have been working at Express Scripts full-time (less than an year)

    Pros

    Good (but overpriced café) 401k match, decent tuition reimbursement, checks do clear every week, decent parking, good location in Tampa Area.

    Cons

    Horrible pay, street people, unprofessional, useless supervisors, rigid environment, inconsistency, allow people to miss tons of days with no accountability, sub-par training, slow computer systems.

    Advice to ManagementAdvice

    There is so much unprofessionalism that goes on here that it's shocking. You have a new CRD dept in Tampa and hired 75% of the people right of the street. My advice; screen your people more throughly prior to hiring them. Offer more pay, as this job requires intense research and attention to detail. Your supervisors are useless! They never know anything and only reprimand. I feel like I am back in elementary school with the rigidness. Treat us like adults, please! I am praying for another job quickly!

    Doesn't Recommend
    No opinion of CEO
  9. 6 people found this helpful  

    Absolutely heartless management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional in Franklin Lakes, NJ
    Current Employee - IT Professional in Franklin Lakes, NJ

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    The good, smart, dedicated, 'working' people that support the day to day activities that keep this company going.

    Cons

    Heartless, out for themselves, incompetent, backstabbing management, especially in IT infrastructure. They do not care about their people or the patients Express Scripts serve. They care about the bottom line and doing what ever is needed to insure their own survival. They will never have the backs of their people.

    As the holidays are upon us, I cannot help but think of all of the caring, dedicated, hard working people who were let go on 11/5, and how so many of them will not have much to celebrate this holiday season. Will the managers who let them go even take a moment to think about the lives they have ruined? Doubtful. They probably have already listed the layoffs on their accomplishments. These layoffs were not about eliminating duplicate functions, as plans to replace these workers with cheap offshore workers are already in place.

    My first hope is that all of these people find new, better jobs soon, and write off working at Express Scripts as just a bad dream. However, I cannot help but hope that karma kicks in, to all of those heartless managers. What goes around, will hopefully come around. These are truly the people that should have been let go on 11/5, as they offer no value what so ever.

    Another comment that was written on GlassDoors that had to do with the 11/5 bloodbath, noted that this was about getting rid of older workers. There is no doubt of that. Hopefully someone lawyers will be taking note of this.

    Advice to ManagementAdvice

    Value your workers, because they are the ones who make Express Scripts work. CEO George Paz needs to go, as he is destroying the company, not moving it forward. Take note of how many clients have been lost. Also, CIO Gary Wimberly needs to go as well, as his complete lack of leadership and vision (outside cutting costs), is destroying IT. Take note of how many IT issues there have been over the past two years, during and after integration.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 11 people found this helpful  

    Work conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations in Dallas, TX
    Current Employee - Customer Relations in Dallas, TX

    I have been working at Express Scripts

    Pros

    Started off okay at beginning of merger from Medco. We got to keep most of our initial benefits for being a union on site

    Cons

    Attitude changed and they turned against those of us that were former Medco employees. Hated that we had good salaries and alot of room to breath under Medco. They are all about numbers and money. Could care less about customer relations

    Advice to ManagementAdvice

    Need to be human and emphathetic

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful  

    Being All In is one big joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts

    Pros

    The check clears every week. Good 401k match

    Cons

    Patients health and safety do not matter it's all about the production numbers. The integration is still nowhere close to be completed in the pharmacies. People are forced to work in the dark with no heat in December. Senior management doesn't care about employees. Despite the ethical objections and addictive nature of gambling, they want you to be "all in" for patients. Well, that is if the patient can be handled in less than 6 minutes- after that they're just wasting resources. Cost of health benefits is through the roof. Outdated system that constantly freezes up. A call center in Manila where English is obviously not spoken well ( hey let's be all in for our elderly patients by forcing them to talk to "Mike" from Manila in broken English)

    Advice to ManagementAdvice

    Show up and talk to the people on the operations side. Actually understand what patient care involves. No one is opposed to being measured but it shouldnt come at the expense of "what's the least I can do to get this person off the phone"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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