Express Scripts

  www.express-scripts.com
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Express Scripts Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.2 692 reviews

27% Approve of the CEO

Express Scripts Chairman & Chief Executive Officer George Paz

George Paz

(429 ratings)

23% of employees recommend this company to a friend

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home(in 43 reviews)

  • Good benefits, instant vesting of company share of 401k match(in 34 reviews)


Cons
  • Everyone is miserable at this point with the biggest issue being work/life balance(in 73 reviews)

  • There is absolutely no work/life balance because they think that your job should be your(in 24 reviews)

200 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    17 people found this helpful  

    Destructive/Debilitating Performance Evaluation Process

    Senior Project Manager (Former Employee)

    ProsThe benefits package is slightly above-average relative to the industry. Annual bonus payouts can be generous based on individual and organizational performance.

    ConsMost of the negative feedback I'd like to share revolves around the annual performance evaluation process, which forces the workforce into Stretch (20%), Target (70%) and Threshold (10%) categories. As a people leader, I was constantly fighting with Sr. Leadership to keep my staff from receiving a Threshold rating, just because Sr. Leadership needed to fill up the Threshold "bucket". Several years in a row, I was forced to rate certain of my direct reports as Threshold performers, even though I recommended them to receive Target or Stretch ratings. This system prevents employees from being fairly and accurately evaluated, and leaves employees feeling that, no matter how hard they work, the forced ranking system dictates your performance outcome, not your actual performance. Every Manager I knew felt the same way. This totally dysfunctional system breeds an excessive, unnecessary level of competition among colleagues, and others simply lose their desire to do a good job. For years, I thought ESI represented the culture of modern corporate America, and that any Fortune 100 company would likely hold similar values. Now that I'm working for another Fortune 100 company, I can say with confidence that ESI is the exception, and that there are still large American corporations willing to put employees first. ESI is a miserable place to work.

    Advice to Senior ManagementPaz is the biggest proponent of the broken performance evaluation process in the organization. His executive staff needs to buck up and work to help him understand how debilitating the current system is, and propose alternative methods for more accurately assessing and rewarding employees for their endless, thankless work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    10 people found this helpful  

    Good Intentions, Failed Execution

    Account Management (Current Employee)

    ProsGood Salary, Good Benefits, Strong sense of unity, good value prop, most people who work for Express Scripts are highly skilled, and want to do well. Strong mid level leadership.

    ConsSilo-ed approach to problem solving, Grown too big to adequately sustain strong customer focus. True concern for member and client experience has taken a back seat to clinical innovation and grabbing for more market share. There is a "culture of fear". Most employees are afraid to ask, tell of share, and most of the time the person who matters (leadership) is too busy to actively listen.

    Advice to Senior ManagementListen to your clients, and focus on making things easier for patients. A better patient experience generally means happier clients, and thus happier ESI employees. Anyone can make something complex...the challenge is to make something simple and reliable.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    They bought my former employer (Medco), and drove them into the ditch!

    Attorney (Current Employee) Franklin Lakes, NJ

    ProsThe work life balance was good. I rarely had to take work home with me. The pay was appropriate, and I do like the PTO bank as opposed to separate days for sick / personal, etc.

    ConsIf you work out of the Franklin Lakes New Jersey facility, there is a good chance you could finish your entire career without ever feeling safe in your job. The layoffs have been stretched out over a period of years and show no signs of abating. They also LOVE to micro-manage.

    Advice to Senior ManagementInvest in your employees! The ones who don't work in St. Louis want to like you, but you make it difficult by alternatively ignoring and firing them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Poor Work Culture

    Business Systems Analyst II (Former Employee) Mason, OH

    ProsCompensation is about average. The normal health, vacation, and other benefits are comparable. There are possibilities for improvement.

    ConsOffice culture is so much cover your behind. The mantra there seems to be to deflect, deny or disprove anything that might be considered constructive criticism. They also seem to drive their individual contributors too hard, and don't provide an adequate work-life balance.

    Advice to Senior ManagementUntil the culture changes, and this company becomes more about it's member's experiences, instead of the bottom dollar, this company will likely keep losing business, unless they keep buying other PBMs.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    6 people found this helpful  

    Sweat shop

    Director, Operations (Current Employee) Saint Louis, MO

    ProsGood people for the most part. The politics are rampant. Also, a lot of need for improving processes. You have processes stepping on each other all the time.

    ConsAll "type A" personalities - if you are not one, it's hard to succeed. They work you like a dog. In January, don't expect to get a day off for several weeks.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    Customer service manager

    Manager (Current Employee) Irving, TX

    ProsGood salary. Ok schedules good bonuses.

    ConsPoor communication across organization. Poor executive leadership. No commitment to employees or client strictly about the bottom line.. No true leadership development . The company does not have a good training program for their new hire resulting in huge turnover.

    Advice to Senior ManagementYou need to take a closer look at Medco,s business model. You will continue to lose big clients and talented employees by the way you do business

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    2 people found this helpful  

    Pressure, politics, stress... Oh my!

    Director, Account Management (Current Employee) Saint Louis, MO

    ProsThey pay decent, good bonus

    ConsHigh stress, highly competitive environment, no appreciation for work life balance, year end performance reviews are cut throat. even if you are a high performer employees are force ranked into threshold, target and stretch ratings. So what that means is if everyone performs the same someone is still forced into threshold which means no bonus. So it basically comes down to who sucks up the most.

    Advice to Senior ManagementReward for hard work, appreciate your people

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Tolerable for a short time

    Business Systems Analyst (Former Employee) Saint Louis, MO

    ProsThe pay is okay and ETO is easily obtained. The team I worked with was great and the people understood the difficulty it is working with the business side.

    ConsDealing with incompetent Account Managers and other individuals on the business side. Being replaced my H1B who have zero skill sets. Upper management completely detached from the teams/department that are suppose to be over.

    Advice to Senior ManagementFire 80% of management and get people that will actually put in effort to get to know their teams. Learn what daily annoyances each team has to deal with and how to resolve them to make processes flow more smoothly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Crazy amounts of bureaucracy and jumping through hoops just to jump through hoops until the next reorg.

    Anonymous Employee (Current Employee)

    ProsCoworkers are great, some managers are good, pay and benefits are top notch.

    ConsGetting anything done without a committee
    Getting anything done collaboratively (i.e. committees don't count)
    personal growth, manager feedback, visibility, stability, encouragement, personal empowerment

    Advice to Senior ManagementEmpower employees to act, give them time and budget and flexibility. Your need to quantify every little thing and then ignore the (mostly faked) data anyway doesn't do anyone any good. Time Sheets should only matter for government and billed projects, for everything else it's a waste of time.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    horrible company to work for

    Anonymous Employee (Current Employee)

    ProsBenefits are good, health, paid time off,401k with company match

    ConsManagement is horrible they are unwilling to help they act like they care but don't. There are guidelines in place that are almost impossible to meet if you care about the patient. This company doesn't care anything about the patient all they care about is the money. If you are someone who genuinely care about patients and want to help this is not the job for you.

    Advice to Senior ManagementTry sitting in our seat for a week or two with the rules you have and see how well you like it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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