Express Scripts

  www.express-scripts.com
  www.express-scripts.com

Express Scripts Reviews

Updated October 12, 2014
Updated October 12, 2014
788 Reviews
2.1
788 Reviews
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Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
491 Ratings

Review Highlights

Pros
  • Benefits are good and depending on your position you can work from home (in 46 reviews)

  • Good benefits, instant vesting of company share of 401k match (in 44 reviews)


Cons
  • This place has no concern for work/life balance although that's what they preach (in 86 reviews)

  • There is absolutely no work/life balance because they think that your job should be your (in 28 reviews)

More Highlights

226 Employee Reviews Back to all reviews

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  1. 13 people found this helpful  

    Why People Don't Like Working at Express Scripts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Engineer in Saint Louis, MO
    Former Employee - Senior IT Engineer in Saint Louis, MO

    I worked at Express Scripts full-time (more than 8 years)

    Pros

    A lot of good people sprinkled throughout. A very nice bonus program and an excellent 401k (6% company match).

    Cons

    I spent nearly a decade working for Express Scripts, which made it a very difficult decision when I recently left the company. For most of those years, things weren't bad (although there were certainly were frustrations). However, the culture has become very, very sour after the Medco merger 2 years ago, and good people have been leaving in droves ever since.

    The internal politics at the company have gotten so thick that it is nearly impossible to get anything done. On one hand, you have the legacy ESI folks, many of whom have grown up with the company. On the other hand, you have the legacy Medco folks who remain resentful that their company got bought, and who seem to have an unhealthy distrust for anything coming out of St. Louis. The two companies continue to operate under the ESI umbrella, and they both have some representation in leadership. The sad part is, that the two sides don't cooperate at all, and tend to sabotage each other at every opportunity. Cooperation is rare, and senior leadership doesn't force either side to compromise or take direction.

    If you come up with a better way of doing things at ESI, it will be fully your responsibility to convince *everyone* in the east and the west that the change needs to happen. Unfortunately, this is an impossible task due to the amount of red tape involved, and the ongoing divide between the legacy companies. From an IT perspective, this means that their technology stack is completely antiquated, and there is little hope of moving the company forward. This also leads to a situation where nearly everyone believes that the company doesn't value them at all, and it has become incredibly difficult to do a good job and make things better, even if you want to. This unfortunately leads to a situation where very few people work hard at all, and almost nothing ever gets done.

    All of this frustration has led to an environment where a sense of discontent permeates through the hallways. Behind closed doors, most employees have very little respect for the company or for senior leadership, and things seem to only be getting worse. When surrounded by such negativity day after day, it really starts to affect your mood and outlook, even when you aren't working. To make matters worse, many talented people have already left the company, and because of a sour reputation around town, replacing them with talented individuals has become nearly impossible.

    From a culture perspective, there is virtually none at ESI. Very few people get together outside of the office, and the only company get-togethers are formulaic employee-only lunches (one in the winter, one in the summer), where drinking is prohibited and families aren't invited. The St. Louis offices are in a terrible part of town, and most people look forward to leaving the area as quickly as possible after the work day.

    Advice to ManagementAdvice

    ESI is long overdue for some new blood in senior leadership positions. Your employees are not happy, and there is a reason why ESI is routinely voted as one of the "worst places to work". Leadership needs to set company direction and make sure that it is followed. The constant in-fighting between the East and the West makes everyone miserable and prevents progress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Poor quality patient service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts full-time (more than an year)

    Pros

    Mail order setting, away from retail

    Cons

    Company requires massive production without regards to the patient's well being or benefits, no clinical reviews, don't care if RPH make mistakes vs process more prescriptions, the main goal for the company is to send more prescriptions out of the door with the least time spent to review for patient safety

    Advice to ManagementAdvice

    Give more clinical weight to the practice don't just loook at financial outcome
    And provide better patient/ customer service

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    Lack of Leadership Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Saint Louis, MO
    Current Employee - Director in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 8 years)

    Pros

    Healthcare industry
    Weak economy
    Good opportunity ay entry levels if willing to work 60 hours per week

    Cons

    Merger poorly executed
    Keeps trying to use old business model which no longer works
    Keeps afloat by cutting head count so deeply people are exhausted and morale is horrible. This creates lack of vision and innovation

    Advice to ManagementAdvice

    Stop spending so much on mediocre consulting companies at a tactical level .Hire a leader with vision and the ability to take us there. Really look at talent. Really invest in talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Writing is on the wall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Saint Louis, MO
    Current Employee - Senior Business Analyst in Saint Louis, MO

    I have been working at Express Scripts full-time (more than 3 years)

    Pros

    We did get bonuses last year, we will probably not get those again
    I like what I do each day.
    Work life balance is not a problem for me
    The facilities are newish and pretty

    Cons

    Management is a mess. No reviews, one on one meetings are constantly pushed back or cancelled outright, feedback is hard to come by.
    Lay-offs always seem right around the corner.
    Overall business model is sketchy and it seems like earnings are going to keep falling, but the executives will always get their money.
    The merger with Medco was a mistake.
    Employees are numbers to management; I've been referred to as a 'budget item"
    Use of forced ranking is dehumanizing

    Advice to ManagementAdvice

    Stop ignoring your direct reports. If you have a half an hour meeting with them, go ahead and show up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Nightmare Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Project Manager in Irving, TX
    Current Employee - Implementation Project Manager in Irving, TX

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    The Company pays a decent salary

    Cons

    Poor communication across the organization

    Advice to ManagementAdvice

    Connect with your people. Be more transparent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    If you have any other choice, don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Authorization in Dublin, OH
    Current Employee - Prior Authorization in Dublin, OH

    I have been working at Express Scripts full-time (less than an year)

    Pros

    This company is a good introduction to phone based client services. They train you fairly well how to use the systems and interact with customers. Pay is decent for someone just coming into the job market.

    Cons

    Nobody in management or even supervisors are willing to listen to any ideas on how things could be run better. There is no life work balance, many people quit after our last shift bid (usually because they had younger kids and didn't want to stay till 9pm). You never know when your schedule is going to change or what it will be after the change, Office politics reins supreme here, everything is spread through the grapevine, both personal and business related topics. DO NOT JOIN THIS COMPANY AS A TEMP (this is what I did and they told us 90 days from the end of training would be when we were to be hired.... well that turned into 7 and half months).

    Advice to ManagementAdvice

    Listen to your people on the front lines, instead of handing down edicts from on high. Take into account what's going on in your employees lives instead of just assigning random shifts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Who said it was excellent to work here..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Tech-Trend
    Former Employee - Pharmacy Tech-Trend

    I worked at Express Scripts full-time (more than 5 years)

    Pros

    The pros is that it has good benefits and there is some flexibility in start times depending on where you work. Also to the person that said it was in a horrible part of town, it is not...It is off of a major highway and if you take walks at lunchtime you will see that it is in a very quiet part of the city...yes near Ferguson, but Ferguson is actually a very quiet community and the business is actually centrally located in St. Louis

    Cons

    Advancement is a joke, the pay is horrible, HR recruitment within the company sucks--they don't get back with you you have about as good of a chance of moving up as an elephant trying to go through my front door. The environment is non classy and demeaning.

    Advice to ManagementAdvice

    Hire good employees and pay them for their work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Absolutely no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Dublin, OH
    Current Employee - Anonymous in Dublin, OH

    I have been working at Express Scripts full-time (more than an year)

    Pros

    People will always need medicine

    Cons

    To much turmoil! Schedule bids every 4-6 months, seat changes, moving from one floor to another & they expect us to do fantastic customer service while this is happening. It seems like if you are an ESI employee nothing, & I mean nothing outside of Esi exists!

    Advice to ManagementAdvice

    Talk to us, we are your front line. Ask if the shift I have is working for me rather than making me participate in a bid & risk geting a shift that's going to force me to to work late or have to quit! As a single parent working til 9pm during the week is not an option. I love my job & leaving it is the last thing I want to but, like I said there is no work/life balance when you work for ESI.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Express Scripts Response

    Oct 17, 2014Talent Acquisition Representative

    We understand the unique challenges of having a position with a variable work schedule while trying to care for a family. We encourage you to set up a meeting with your supervisor and HR generalist ... More

  10. 4 people found this helpful  

    Reimbursement specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reimbursement Specialist in Saint Louis, MO
    Former Employee - Reimbursement Specialist in Saint Louis, MO

    I worked at Express Scripts full-time (more than 5 years)

    Pros

    Medical benefits and 401K only. Good location and most of the older employees that were hired under Healthbridge are good people

    Cons

    Overwork your employees. Don't want to pay employees what they are worth. No advancement unless you know someone. If you care about your employees you're pushed out the door.

    Advice to ManagementAdvice

    Need to treat your employees like human beings. ESI is not the company it used to be has drastically changed for the worse since the merge with Medco. Only think about numbers and money. Patient care is not an priority anymore.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 9 people found this helpful  

    Treat very capable employees with disrespect based on management goals to get ahead and receive big bonuses to cut staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Specialist
    Former Employee - Training Specialist

    I worked at Express Scripts full-time (more than 10 years)

    Pros

    Decent benefits. Nice building to work in. Nice co-workers

    Cons

    The cost of living in St. Louis is much lower than many other sites, therefore salaries are low for higher cost of living cities. No training opportunities unless you are willing to do it on your own time and pay for it yourself. Unreasonable deadlines and no regard for work/life balance.

    Advice to ManagementAdvice

    The way employees have been treated is shameful. There is an undercurrent of deceitful and power hungry managers. The company finds ways to get rid of employees and not have to pay severance by placing them on a performance improvement plan designed to allow the company to terminate them rather than lay them off in a dignified manner.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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