Eye Care Centers of America

  www.ecca.com
  www.ecca.com
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Eye Care Centers of America Reviews

28 Reviews
2.7
28 Reviews
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Eye Care Centers of America CEO and Director David L. Holmberg
David L. Holmberg
10 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Terrible company ideals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eyewear Specialist
    Current Employee - Eyewear Specialist

    I have been working at Eye Care Centers of America part-time for more than a year

    Pros

    -Much better commission rate than competitors.
    -The general feeling of the company is relatively the same between employees.

    Cons

    -You can easily show up to work and feel used throughout the day.
    -Time-off blackouts throughout the year that cause problems for work-life balancing.
    -You can't be honest to customers, no matter how much they tell you that you can. They tell you to sell to the customers needs, but you have to try and sell the most expensive product first.
    -Customer service is held to a high standards from a numerical standpoint. Meaning, no matter how well you do your job, tell the customers the thing that you are told to tell them, and the customer goes and fills out a survey and rates the experience poorly, it is your fault. You cannot provide excellent customer service with every customer and stay honest, no matter how they tell you that it is possible.
    -No matter the amount of experience you have and how much the manager may trust you, they are not allowed to give you any power to accomplish things you are completely competent of doing.

    Advice to ManagementAdvice

    -Get rid of the CSAT's.
    -Allow for your EWS's to have more power than just sell something.
    -Fix your payroll issues. There is no excuse for having a store with 8 employees, 3 of which are "full-time", to only have 140 hours a week to schedule employees. FYI, 3x40=120, that means 20 hours to split between 5 people? Yeah, doesn't make sense to me, either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Company that does not encourage true customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Eyewear Specialist
    Current Employee - Eyewear Specialist

    I have been working at Eye Care Centers of America

    Pros

    They do pay a little bit better than some of the other corporate optical retailers. They also offer a better commission structure.

    Cons

    There are too many downsides to working at Eye Care Centers of America. It is not worth the extra pay as you will feel like you are being beaten to a pulp after every shift.

    Advice to ManagementAdvice

    Learn how to treat employees fairly and don't criticize them to other employees. Do not take off and hide to go to meetings or go on conference calls all of the time. Give encouragement and praise to someone who does a good job once and a while. Do not hold mandatory 8:00 am Saturday meetings every 3 or 4 weeks. Once in a while, it would be nice to make your employees feel needed. Enough with the stupid acronyms, they do not make for better customer service, or even customer satisfaction. Stop using mindless scripts for everything, especially mandatory 3 sentence greetings for every customer that walks in the door.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Disappointing, thank-less career choice with Sr. Operations and Field executives making bad decisions and scare tactics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Territory Director
    Former Employee - Territory Director

    I worked at Eye Care Centers of America

    Pros

    Met a lot of great associates during a long tenure with what was a great company. So many trying to do the right thing but now go un-noticed by executives.

    Cons

    Executives choose sub par leadership team who will toss each and every person under the bus before ever admitting fault of their own. Massive VOLUNTARY turn-over at field level due to upper management bullying not only at Regional level but above. A HR dept. that has only THEIR job security in mind when handing down decisions or backing of associates. There are very few "happy" DM's and that is usually because at the time asked, they are part of the chosen few.

    Advice to ManagementAdvice

    Mr Holmberg, you should really take a long hard look at the team that is in place--the team leading an organization you have worked very hard to make successful. Your directors and store teams live in fear of their Regionals and Sr VP. You had a great thing going until executives were brought in and the direction changed to "fear" management. I"m sure that was not your intention.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    UGH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eye Care Centers of America

    Pros

    The ability to interact with different individuals that come from different background situations.

    Cons

    The unrealistic expectations asked of the employees by Corporate.
    The Open Door Policy is a joke at this company. If someone goes to their supervisor or territory director, people will know in a matter of days who went above the managers head and for what reasons, causing management to treat that particular individual unfairly

    Advice to ManagementAdvice

    I wish the suits would spend time in the stores around the country, not just where their offices are located. In particular spend time at the stores in the North East Region. I think you will find that things aren't quite as okay as they seem.

    Doesn't Recommend
  6. 2 people found this helpful  

    The cons outweight the pros, Adios Amigos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Third Key
    Current Employee - Third Key

    I have been working at Eye Care Centers of America

    Pros

    If you love to learn, this is a great place to work. The schedule is very flexible and the coworkers are awesome. It is a high sales environment so the sales training is very useful because you can apply it to many situations. You will become a more persuasive person after working retail at ECCA. You also will have the opportunity to work under a liscenced Optician, and received the credit hours to become one your self. This could be a rewarding career, (outside of ECCA.)

    Cons

    There are too many vacation black out dates: First three months of the year, Back to school and then the end of the year.

    In my territory there was tremendous pressure to hit sales goals, which were unreasonable.

    Working full time hours does not mean you are "Fulltime". "Fulltime" employees enjoyed nice medical benefits , while if you work 40 hours a week but are classified as "Part-time" you get rinky dink medical benefit which iare not worth the cost, and no personal days.

    Dial up Internet, Dot matrix printers and no web browsers. The company expects us to verify vision plans. We do this by the phone. Most vision plans would rather us do this by internet but we do not have that technology available to us in the store. Sometimes we waste a lot of time on the phone and it adds undue pressure. The Dot Matrix printer gets off line frequently, its garunteed to happen during a rush and adds undue pressure.

    Promotions are linked to performance. The only performace metric used is something called the Take 5. It seems like a good idea until you realize that the standards are too high because the average person is not at "Standard" On top of that they often raise the standard and give you a promotion that limits your chances of reaching the standard. So you end up working like a mule chasing a dangling carrot.

    Advice to ManagementAdvice

    Get laser printers,high speed internet and web browsing. This will increase efficiency and customer experience.

    You need 360 feedback right away. People closest to the customers are your most valuable. You need that feedback!

    The current SERVE should be called SELL. Currently all the focus is on selling and for some reason the logic is that a good sale is what matters most. What happened to Customer Experience? Maybe more training and focus should be on the total customer/patient experience. We need to focus on speed, product knowledge, meeting promise times. PRODUCT QUALITY, proper dispensing , proper troubleshooting of visual problems. SIMPLE PROMOTIONS THAT LEAVE THE CUSTOMER FEELING LIKE WE ARE HONEST.

    Marketing Mesage. The marketing message does not align with our goals. If you want the average transaction to be $250 dollars why put a big $99 Next to Visionworks name? To increase traffic right? But, if you average $250, you do not need the traffic that the $99 brings in because those are not the customers that you want to target. There are other ways to increase traffic. I recommend lowering the retail price to bellow competitors and advertising the Lowest Retail Price Walk ut The Door message. Advertise the best VALUE - QUALITY AND PRICE. Advertise the "BEST EXPERIENCE/Selection and Service. Include the warranty, make it 6 months. Promotions should just be coupons "Additional $25 off or $55 off two pair"

    To grow customers ECCA must Exhube professionalism, integrity and Value!

    Treat your employees fairly! The average employee should get a annual raise and it should be atleast cost of living. I've almost worked two years without a raise and it is demoralizing.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Employees are extremely underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Eyewear Specialist
    Current Employee - Eyewear Specialist

    I have been working at Eye Care Centers of America

    Pros

    Good medical benefits. Flexible hours.

    Cons

    Terrible pay. Mediocre 401k at best.

    Advice to ManagementAdvice

    Pay your employees and hire competent managers.

    Doesn't Recommend

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