Eye Care Centers of America

  www.ecca.com
  www.ecca.com
Work in HR? Unlock Free Profile

Eye Care Centers of America Reviews

28 Reviews
2.7
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Eye Care Centers of America CEO and Director David L. Holmberg
David L. Holmberg
10 Ratings

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    ...It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Eyewear Specialist  in  Dallas, TX
    Former Employee - Eyewear Specialist in Dallas, TX

    I worked at Eye Care Centers of America

    Pros

    Lots of new experiences; different personalities mean that although you'll repeat the same process, you'll never repeat the same DAY, if that makes any sense. Consulting with many different kinds of people, diverse products that allow you to meet needs and wants at the same time, and quite easily. Good commissions.

    Cons

    NEVER get a weekend off. I repeat, you NEVER get a weekend off. In your interview however, they will say that you will get every other weekend off. It's almost impossible to get a day off, only to get to work on the day you requested to find that a coworker called in 5 minutes before their shift. Favoritism; suck-ups get promoted whether they're equipped for the job or not, and if they favor you over another employee, they will let bothersome employees leave early and require you to stay late. Five minutes before the end of EVERY shift, you will hear this infamous question: "Do you think you can stay a little late?" If you say "No", you will be mistreated for days thereafter for opting to work your scheduled hours instead of working someone else's. Sales quotas aren't necessarily hard to meet for a full time employee, however the amount of time they're repeated to you and intimidation tactics create unnecessary stress for employees. Coworkers will let you go through the entire process of consulting with a customer, telling them about upsells and convincing them to get them, and creating trust - and then steal that customer the moment you leave the floor. Zero scheduling flexibility, even if you have a disability of some sort, like a transportation issue or a public transit situation that could impact your safety (ie. needing to clock out before dark to make your commute, or at least to clock out before 11PM :-|) Needs a technology upgrade.

    Your experience at Eyemasters depends ENTIRELY on the manager that you have.

    I lovingly referred to this job as "The Eyewear Sweatshop"

    Advice to ManagementAdvice

    Don't require more of a good employee in order to accept less from a bad employee. Streamline expectations. Encourage employees rather than intimidate them.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Great people at the unit level working for a totally lost corporate and mid level managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Third Key  in  Atlanta, GA
    Current Employee - Third Key in Atlanta, GA

    I have been working at Eye Care Centers of America

    Pros

    On the job training. No experience necessary to start but plenty experience is gained.

    Cons

    the "Sales Culture".It is going to ruin the company too much focus on having retailers force to push people to buy products they may not want or need.

    Advice to ManagementAdvice

    Need to do a better job at Strategic Management. Determining core competencies and strategically positioning ourselves. Clear pricing that matches our marketing position with a more congruent message to the customer. More communication from the field level who are closer to the customers and understand their needs. Change from a "Sales culture" to a "Service" culture. Offer fair wages and merit increases. Less restricted times off and get rid of the ultra specific dress code.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    NO REWARD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Optical Sales  in  West Palm Beach, FL
    Current Employee - Optical Sales in West Palm Beach, FL

    I have been working at Eye Care Centers of America

    Pros

    Most employees are grea and hours are ok

    Cons

    doesn't matter how much experience you have, when it come right down to it you are a salesman.
    You can sell the perfect pair of eyeglasses and get a commision of about 20 to 100.00 a week but if you don't sell that 6.99 cleaning kit you will get written up. And as easily as it is to make commission you lose it faster by lab errors and delays. Benifits are awful. The company is owned by BCBS and you still pay over 130.00 a month for health insurance. And forget vacation. There are only about 4 months out of the year that you can take vacation, everything else is blackedout. It's an all boys club too. Not to many women in upper management

    Advice to ManagementAdvice

    get out of your office.Stop micro managing. District managers should come to storesand stop sending 10-20 faxes about how everyone sucks at their job. Do you sell eyeglasses or cleaning kits?

    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Eyecare Centers of America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Manager  in  Dallas, TX
    Current Employee - Retail Manager in Dallas, TX

    I have been working at Eye Care Centers of America

    Pros

    in the right environment, it is a good opportunity to learn the optical industry.

    Cons

    ECCA's marketing is designed to lure customers into their stores and upsell to the extreme. It is a bait and switch mentality. The training concentrates on selling versus optical knowledge. Associates face intense pressure to meet company sales expectations or they will be replaced with "better" salespeople. Managers face similar if not more intense pressure to meet performance expectations, sometimes very unrealisitic expectations. Upper management does not care about their associates, only performance expectations. If they don't need it, convince them they do and sell it to them anyway.

    It is also not a family or team culture. Upper management's attitude is that anyone can easily be replaced.

    Advice to ManagementAdvice

    Senior management should reevaluate the current bait and switch marketing model. They should understand that the customers entrust us with their healthcare and we should adopt a higher degree of integrity into the selling process that exists now.

    Doesn't Recommend
    No opinion of CEO
  6.  

    It's not a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eye Care Centers of America

    Pros

    It's a job, if you need one. Good learning experience.

    Cons

    It is not a career. High pressure sales. Home office management is not in touch with the people in the trenches, constantly changing.

    Advice to ManagementAdvice

    To be treated and compensated as a professional, rather than a sales clerk would be a valuable change. To feel that you can make a difference in a patient's life, not in and out as quick as you can.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Ok job, but lacking thoughtful upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Eye Care Centers of America

    Pros

    Many locations, some advancement opportunity, good people, good pay for work performed

    Cons

    Upper management doesn't care too much for your opinion. While comment cards are important, management puts too much stock in the difference between a 4/5 rating and a 5/5 rating. Upper management preaches 'Listen to the customer', and/or honesty and delivering what the customer wants, but penalizes heavily for not upselling arbitrary upgrades.

    Advice to ManagementAdvice

    Listen to your employees, and do not assume that they are naive and ignorant. They are the frontline of your store, and if they're not happy, the company is in trouble.

    Doesn't Recommend

Worked for Eye Care Centers of America? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.