Facebook

  www.facebook.com
  www.facebook.com

Facebook User operations Reviews

Updated June 19, 2014
Updated June 19, 2014
817 Reviews
4.5
817 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Facebook CEO Mark Zuckerberg
Mark Zuckerberg
712 Ratings

Review Highlights

Pros
  • You have occasion to work with super smart people from the industry (in 82 reviews)

  • Amazing office culture and community and the free food doesn't hurt (in 67 reviews)


Cons
  • Another thing that no one will agree with me on is the work-life balance (in 51 reviews)

  • Long hours away from home, due to my own commute situation and long working hours (in 26 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Transparency. Trust. Compassion. Food.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations Associate
    Current Employee - User Operations Associate

    I have been working at Facebook full-time (more than an year)

    Pros

    Facebook truly values the important things in life (to me, at least).

    - The culture and dialog is open about everything. Whether it's with your manager, on your team or concerning a company wide issue.
    - The amount of power entrusted to employees is huge. You are empowered to go explore and find data, build things, and generally chose the course of action you think will have the most impact.
    - Managers force you to go home if you're not feeling well. Miss your kid's all star game to stay at work and you'll get weird looks. Perform your core function well and you have so much leeway in how you spend your time - (how it should be, right?)
    - The food is so good.

    Cons

    - Sometimes it's momentarily discouraging surrounded by such smart, driven, all-around awesome people. And it can be harder to stand out for excellence (despite internal commitment to acknowledging successes in public and private).
    - On occasion the community can be overly sensitive

    Advice to ManagementAdvice

    - Focus on being transparent with users
    - Simplicity should be a major pillar of the vast majority of new products
    - Keep the user first in all decisions

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Facebook is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - User Operations Specialist in Menlo Park, CA
    Former Employee - User Operations Specialist in Menlo Park, CA

    I worked at Facebook full-time (more than 5 years)

    Pros

    Innovative, hard-working, fast paced, friendly, fun, challenging work environment

    Cons

    Depending on department, there are a lot of cliques. Being close friends with employees in the company is definitely a huge plus to advance in the company.

    Advice to ManagementAdvice

    Remain subjective. Put aside friendships when evaluating people.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - User Operations Analyst in Menlo Park, CA
    Former Employee - User Operations Analyst in Menlo Park, CA

    I worked at Facebook full-time (more than an year)

    Pros

    Good pay, excellent environment, tons of perks, opportunity to work with several teams, beautiful office, Opportunities for mobility within the company, everyone feels like they're on the same team

    Cons

    repetetive work, cult-ish, but only if you feel that way,

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great culture, attitude and vision.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations in Austin, TX
    Current Employee - User Operations in Austin, TX

    I have been working at Facebook full-time (less than an year)

    Pros

    Sharp, genuine, driven people everywhere. The company and leadership truly want to make the world a better place. Healthy and fun work atmosphere enables people to reach their potential. Employees empowered take chances and make a real impact.

    Cons

    So far, zero. I work in a medium sized office, and I have a hard time coming up with any significant con to list.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Great people, great place to learn, not so great salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations Analyst in Austin, TX
    Current Employee - User Operations Analyst in Austin, TX

    I have been working at Facebook full-time (more than an year)

    Pros

    The learning opportunity at Facebook is huge. You have so many resources available to you. For new grads, you have the opportunity to treat Facebook like a pseudo-grad-school. The people are awesome and the perks make you comfortable.

    Cons

    Salaries are low. People are mainly driven by passion here, but once they reach a certain skill level they leave.

    Advice to ManagementAdvice

    More incentive to keep people around would be good.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Perfect working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations Analyst in Dublin, Dublin (Ireland)
    Current Employee - User Operations Analyst in Dublin, Dublin (Ireland)

    I have been working at Facebook full-time (more than an year)

    Pros

    Talented people with very unconventional working style. People are creative, and professional. Furthermore, it keeps you out of stress and focus on the work at the highest efficiency. Everyone is friendly and the most importantly is the diversity at Facebook is the key to explore to power.

    Cons

    None. Because I can't find any place work better than here. this is why it is voted as the best place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Part of the Online Revolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations Analyst in Dublin, Dublin (Ireland)
    Current Employee - User Operations Analyst in Dublin, Dublin (Ireland)

    I have been working at Facebook full-time (more than an year)

    Pros

    -The diversity of the people (we have people coming from all over the world and it really helps knowing how to work with different backgrounds)
    -The culture
    -The Food

    Cons

    -So many things to focus on, can get you lost
    -Career opportunities inside and outside of Facebook (unless you're in Eng)

    Advice to ManagementAdvice

    Focus on Career within the company, hiring from outside of the company is killing it. We like our employees but don't focus much on building their own careers which is one of the reasons we don't have a very strong TAT in some departments.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    An average experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst, User Operations in Dublin, Dublin (Ireland)
    Current Employee - Analyst, User Operations in Dublin, Dublin (Ireland)

    I have been working at Facebook full-time (more than an year)

    Pros

    - You get to work on pretty much whatever you suggest
    - Good benefits

    Cons

    - Because people get to work on whatever they feel like there are a lot of resources that are wasted
    - There is a lot of core work. Eg. You have to get through x amounts of requests from users per days

    Advice to ManagementAdvice

    There does not seem to be any plan as to where or how anybody can make a career on Facebook, in particular in User Operations in Dublin as the management team seems to not have put much thought into career development.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations Specialist in Hyderābād (India)
    Current Employee - User Operations Specialist in Hyderābād (India)

    I have been working at Facebook full-time (more than an year)

    Pros

    We work with some of the best brains in the industry and also get to interact with highly learned and experienced people. Work culture is awesome.

    Cons

    Free food and calories :)

    Advice to ManagementAdvice

    Continue to be open and help in maintaining the flat org culture

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    The best job I have ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Operations in Dublin, Dublin (Ireland)
    Current Employee - User Operations in Dublin, Dublin (Ireland)

    I have been working at Facebook full-time (more than an year)

    Pros

    Great culture. Management genuinely cares about staff happiness, career pathing, growth and personal development. As the company scales, you get a sense that everyone wants to retain the hack culture, the ability to move fast and to avoid bureaucratic systems, while offering opportunities to everyone and avoid any 'hand-picking' and keeping company politics to a minimum. The working environment is collaborative, open and focused on impact.

    People. Some of the smartest people I have ever had a chance to deal with. Hard-working, fun, collaborative, creative and driven. They are not all made from the same mold and diversity is important. In Dublin, I love the multicultural environment, it is respectful of everyone's culture and creates a great vibe around the office.

    Perks. Alright so the initial salary is not the highest compared to other companies I have worked for. However, the 6 monthly bonuses (performance based), stock, salary adjustment every year, free healthy delicious food all day really add up. I have had higher base salaries in previous jobs, but going to work every day without fearing what the day brings, and lower stress-levels are just priceless. Also put in the Irish/Dublin context (very very grim unemployment figures), it is a solid job with career prospects.

    What we do. Putting aside the people, the cool office and many perks, I really love what I do. We support hundreds of million users across EMEA/Latin America, and working on such a scale is inspiring. I feel immensely proud of what we are achieving every day.

    Cons

    Work life balance can be at times poor. No one is really putting a gun to my head to work this hard, but I feel a sense of duty to our teams and our users.

    As the company scale, I have seen some office politics creeping up here and there. I also hate the sense of entitlement that pops up every now and then.

    Advice to ManagementAdvice

    Keep it up. Please don't let us become Google.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Facebook? Share Your Experiences

Facebook

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.