Fairmont Hotels & Resorts

  www.fairmont.com
  www.fairmont.com

Fairmont Hotels & Resorts Reviews

Updated September 23, 2014
Updated September 23, 2014
112 Reviews
4.0
112 Reviews
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
35 Ratings

Review Highlights

Pros
  • Great benefits if you stay on full time (in 13 reviews)

  • Opportunities for career growth (in 3 reviews)


Cons
  • Sometimes work can be incredibly busy, and work/life balance suffers a bit for it (in 6 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Room Attendant in Pittsburgh, PA
    Current Employee - Room Attendant in Pittsburgh, PA

    I have been working at Fairmont Hotels & Resorts full-time (more than an year)

    Pros

    People are friendly for the most part. Above average pay. Free meals while on duty.

    Cons

    The other area of the hotel look down upon house keeping. The work is very pyshically demand, which leads to call off ALOT. Then the remaining house keeper are left to so 30 rooms in 8 hours. In which they have to be perfect without going over the alloted time. And if you dont finish the work on time you will be met with moody atitude an harsh remarks.

    Advice to ManagementAdvice

    Don't over load the worker that actually show up to work. And promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Consistently demoralized by my "Supervisor"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Assistant in Dallas, TX
    Former Employee - Sales Assistant in Dallas, TX

    I worked at Fairmont Hotels & Resorts

    Pros

    Great meals prepared by talented chefs.

    Cons

    There is a clique-ish atmosphere at this location, you must be very careful not to step on anyone's toes lest they all turn on you.

    Advice to ManagementAdvice

    Never allow a supervisor to demoralize another employee publicly. Also, if a Manager goes through more than two assistants in a period of 6 months, review this person's conduct immediately.

    Doesn't Recommend
  3.  

    A bad culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chef De Partie
    Former Employee - Chef De Partie

    I worked at Fairmont Hotels & Resorts full-time (less than an year)

    Pros

    Destinations Package, significantly discounted rooms
    Benefits, very strong and important offers
    Competitive Pay, in line with or above industry average

    Cons

    Scheduling is inconsistent
    Long Term employees get away with murder
    Executives are a joke and disconnected from day to day operations
    Live to work philosophy
    No investment in staff, due to high turnover
    A negative culture/atmosphere
    Employees can essentially waste away in positions without any promotion

    Advice to ManagementAdvice

    Back of house is a disgrace to good cooking with a miserable team and entitled executive. You will never retain good employees unless significant internal changes are made. No one in the back respects their superiors because they rarely take part in the daily operations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    ok company hiding behind a good name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Edmonton, AB (Canada)
    Former Employee - Front Desk Agent in Edmonton, AB (Canada)

    I worked at Fairmont Hotels & Resorts part-time (more than an year)

    Pros

    The perks, working for a "luxury" brand hotel,

    Cons

    everything else, I didn't feel special working there. I felt like just because Fairmont has such a good name that they try to up keep the brand image but don't work on the small details such as making sure the employees are happy

    Advice to ManagementAdvice

    .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overworked, underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage
    Former Employee - Food and Beverage

    I worked at Fairmont Hotels & Resorts full-time (more than an year)

    Pros

    - Great discounts on other Fairmont Hotels
    - Lots of people constantly leaving so chance for progression
    - Worldwide transfers if you like to travel

    Cons

    - Overworked, I would do at least 60 hours a week, sometimes 80 and get paid for only 40. If i mentioned anything the response would be "it's hospitality"
    - No one takes ownership/responsibility
    - Management do not know what is really happening on the floor

    Advice to ManagementAdvice

    Listen to the people near the bottom. When head office visits we run around days before to make everything perfect. It's all a mask. Behind the scenes is a total different story.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Hotel IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Pros

    Hotel discounts when they are available

    Cons

    There is often a lack of advancement opportunity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Good Company (I've heard) Bad Property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time (more than 5 years)

    Pros

    The benefits package is the best I've ever had.

    Cons

    They pay the least of the mountain properties.
    Consequently, the employees they attract are either completely inexperienced or couldn't keep a position with a company/location that has any sense of accountability.

    The colleagues that do have a sense of responsibility are taken advantage of and eventually driven out by exhaustion and resentment.

    There are next to no repercussions for things that elsewhere would get you fired on the spot.
    Favoritism runs rampant.

    All of the executives are so far removed from their staff that they have no idea what actually occurs
    when they are not there. (They all work 9-5.)

    Don't even think about trying to get off a holiday of any sort even if you've worked there for mutiple years/are the highest seniority.
    You won't know what day/time you work until 5 days before it occurs.
    Your schedule will change constantly and you will not be notified.
    Your entire existence must revolve around the hotel and when they need you.
    You will be told you are full-time and then get as little as 15 hours a week during slow times. If you dare to try and get another job during said slow months they will schedule you at times that they know you work at the other job forcing you to choose.
    You will never have set days off.

    No training program to speak of beyond the whole "drink our kool-aid" branding.

    Don't expect to have the equipment you require to do your job. You will likely have to "steal" it from another department.

    Addictions, theft, and bullying run rampant and are often times condoned by supervisors and management as they are friends with their colleagues.

    Advice to ManagementAdvice

    Have a presence in the hotel when most events occur (nights and weekends.) Hold everyone equally accountable for their actions. Don't hire for quantity hire for quality. Be willing to invest in your property and your colleagues.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It is amazing to work in Fairmont family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administration in Mecca (Saudi Arabia)
    Current Employee - Administration in Mecca (Saudi Arabia)

    I have been working at Fairmont Hotels & Resorts full-time (more than an year)

    Pros

    Fairmont is one of the leading hotels in the world. I like Fairmont standard and service promises

    Cons

    Specially in Makkah Fairmont hotel is not following the standard and head office is not caring about it .

    Advice to ManagementAdvice

    Please take care about your standard

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