Fairmont Hotels & Resorts Reviews

Updated July 6, 2015
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3.0
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
7 Ratings

Pros
  • Great benefits, and appropriate salary (in 14 reviews)

  • Luxury hotel brand with good benefits (in 6 reviews)

Cons
  • Work-life balance was low, but work was fun so it made up for it a bit (in 7 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Pros and Cons

44 Employee Reviews

Sort: Popular Rating Date
  1. Good for the training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Novato, CA
    Former Employee - Anonymous Employee in Novato, CA

    I worked at Fairmont Hotels & Resorts full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great experience for learning all areas of the hospitality business.
    Great Operations Departments.
    Great Sales Teams.
    Great maintenance.
    Great opportunities for upward mobility.

    Cons

    Human Resources is very much a buddy system and centralized power.
    Regional Management is inconsistent. Some really great Regional Managers while others had a level of competitiveness which almost could be described as unhealthy and destructive to the staff.

    Advice to Management

    Their mission statements make sense and their goals as a company profile are valid, they need to make sure that more than the line staff and middle management are following these ideals, but that the company as a whole focuses on ones strengths.


  2. Receiving supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pembroke Pines, FL
    Former Employee - Anonymous Employee in Pembroke Pines, FL

    I worked at Fairmont Hotels & Resorts (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    good benefits was able to stay at other Fairmont hotels worldwide

    Cons

    Head Chef was terrible to work with.


  3. In Room Dining Order Taker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The staff is all very friendly and works well together. Most of the people have been there forever so they know what they are doing. You can always transfer departments if you don't end up liking the department you work in.

    Cons

    Not much room to move up. You always have to work late hours on weekends.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Fairmont Hotels & Resorts

    Pros

    Great pay and Good customers.

    Cons

    Management is a joke. The managers quit within a year. There are no leaders, just managers.

    Advice to Management

    Check up on managers to make sure their team is running alright.


  6. Helpful (3)

    Run For The Hills!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Dallas, TX
    Former Employee - Front Desk Agent in Dallas, TX

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Hotel discounts... sort of!, cool ppl to work with .... sort of

    Cons

    CRAZY SCHEDULING! one day it could be 6-2, the next 8-4, 10 pm -7am, back to 3-11, No true room for growth

    Advice to Management

    Don't hide things from your team! Be more involved with the team as far as help! Don't sit in the back and watch cameras the entire shift! Are you front desk mgr. Or security


  7. Helpful (1)

    Great opportunities for advancement, but inconsistent management across properties

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Continuous management training. Great values. Difficult but effective hiring process. Many industry tools to manage your operation. Great colleagues. They promote from within and move people around the country.

    Cons

    Pay and benefits below industry standard. Executive team is focused on politics or getting themselves promoted, and not on assisting you to change/ improve operation. Slow to adopt market trends. Many guests have higher perspective of the brand than its reality. Inconsistent product offering between hotels.


  8. I had a neutral experience working for Fairmont Hotels & Resorts.

    Former Employee - Server in Scottsdale, AZ
    Former Employee - Server in Scottsdale, AZ

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Many options if willing to relocate

    Cons

    Difficult to move from a non-exempt to an exempt position


  9. Some good, some bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    There were a bunch of really nice staff members who were like family. A lot of them had worked for the company for more than 10 years. Benefits were good.

    Cons

    Some management was age-ist and instead of promoting smart, capable employees from within, insisted on searching for "more experienced" talent. Some managers were great at their job but should never actually manage others. Since there are so many locations to work at with this company, it really depends on where you work and the culture there.

    Advice to Management

    Don't put people who have no desire to be a mentor as a manager to entry-level staff.


  10. Overall Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest & Owner Services in Santa Fe, NM
    Former Employee - Guest & Owner Services in Santa Fe, NM

    I worked at Fairmont Hotels & Resorts part-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good Benefits and opportunities for upward mobility.

    Cons

    Seasonal, understaffed in the high season made for a higher incidence of details slipping through the cracks. This doesn't get taken into account with upper management.

    Advice to Management

    Get to know an employee that is negatively being singled out more personally instead of just taking the criticisms of that persons colleague(s) or others as factual.


  11. Helpful (1)

    Good Company, narcisstic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Housekeeping in Boston, MA
    Former Employee - Director of Housekeeping in Boston, MA

    I worked at Fairmont Hotels & Resorts full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, great hotels, great locations

    Cons

    Presidents of the company make poor decisions that impact hotel's such as canning the entire Sales Force for the Americas without notice, promote people who do not know what they are doing, and do not support line managers, poor compensation



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