Fairmont Hotels & Resorts Reviews

Updated July 1, 2015
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
23 Ratings

Pros
  • Great benefits, and appropriate salary (in 14 reviews)

  • Luxury hotel brand with good benefits (in 6 reviews)

Cons
  • Work-life balance was low, but work was fun so it made up for it a bit (in 7 reviews)

  • management doesn't listen to the concern of the staff some times, very long hours and no recognition (in 5 reviews)

More Pros and Cons

63 Employee Reviews

Sort: Popular Rating Date
  1. Good Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ADOS in New York, NY
    Current Employee - ADOS in New York, NY

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to work at. Nothing negative to report.

    Cons

    None to report, you pull your weight and you will succeed


  2. Sales & Marketing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    - decent pay - hospitality oriented

    Cons

    - work-life balance - bureaucratic structures slow down progree


  3. 4 starts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts

    Pros

    Great perks and benifits there

    Cons

    day to day managers working for promotions not staff happiness

    Advice to Management

    offer increased role responsibilities cross department


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    excellent company that takes care of their people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sonoma, CA
    Former Employee - Anonymous Employee in Sonoma, CA

    I worked at Fairmont Hotels & Resorts full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel and staying at beautiful properties. Four pillars shows that when you have happy employees you get happy guests who spend more dollars which make the owners happy that in turn is good for the brand

    Cons

    Evolving corporation. Like with many companies when you have to deal with offsite corporate initiatives can be very time consuming

    Advice to Management

    Continue with the training to keep the consistency throughout the brand. Don't expect your colleagues to know 5 star service without showing them


  6. I have worked at several 4 star hotels and Fairmont was the best to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Agent II in Telluride, CO
    Former Employee - Guest Agent II in Telluride, CO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They offer great employee benefits such as health insurance and cheap rooms for employees. They also go the extra mile to make the guests happy.

    Cons

    The raises were very small even if you got excellent reviews. You also have to work all the major holidays, but this is how it is in most resort towns.

    Advice to Management

    Management was good, they were all about giving the guests the best experience possible. Good about not nickle and dimming the customers.


  7. Helpful (2)

    Amazing team in the spa!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Licensed Massage Therapist in Scottsdale, AZ
    Current Freelancer - Licensed Massage Therapist in Scottsdale, AZ

    I have been working at Fairmont Hotels & Resorts (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fairmont runs 4- and 5-Diamond resorts all over the world, so what a great opportunity to use travel benefits! The Fairmont spas are beautiful and the Scottsdale Princess (in Arizona) has a wonderful staff of massage therapists. It's lovely to work in such a great location and have a spa and resort you can really be proud of. The Fairmont is a very valuable place to have on your resume!

    Cons

    The employee spaces look like an old high school (painted cinder blocks), which can be jarring when you step from 5-Diamond beauty into ugly underground hallways.

    Advice to Management

    You have such a wonderful staff, but the scheduling practices can become tedious after the 2nd (unpaid) hour on the couch. It would promote health and wellness if we had a pager system that would allow staff members to go on walks or even off-campus for food during large schedule gaps.


  8. customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time (More than 8 years)

    Pros

    Like the customer interaction with the guests

    Cons

    don't like the early hours


  9. Good company to work for if you have the right attitude.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Pittsburgh, PA
    Former Employee - Management in Pittsburgh, PA

    I worked at Fairmont Hotels & Resorts full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This company pays well and has decent benefits. There are many opportunities for advancement and travel. They also have good prices when booking hotel rooms at other properties.

    Cons

    There are many long days that are difficult especially if you are a salaried manager. They are unionized which makes it difficult to get rid of bad employees that dont want to work.

    Advice to Management

    Hire more mangers.


  10. decent pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attendant
    Current Employee - Attendant

    I have been working at Fairmont Hotels & Resorts

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    decent pay in the 17eens, union is very helpful. Benefits are good.

    Cons

    management, no life work balance


  11. Helpful (1)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts

    Pros

    This company is very supportive and help you get to where you want to go

    Cons

    It is harder to get time off



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