Family Dollar Stores

  www.familydollar.com
  www.familydollar.com

Family Dollar Stores Reviews

Updated October 16, 2014
Updated October 16, 2014
636 Reviews
2.3
636 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
354 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 11 reviews)

  • Very professional when it comes down to customer service (in 14 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 19 reviews)

  • Upper management is not in touch with reality in daily store operational challenges (in 39 reviews)

More Highlights

98 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assisted Manager in Harper Woods, MI
    Current Employee - Assisted Manager in Harper Woods, MI

    I have been working at Family Dollar Stores full-time (more than an year)

    Pros

    I had a chance to help clients who needed help. lots and, lots of customer service. being a assistant manager was a great experience. the manager at that store was very cool...

    Cons

    you will work. period.

    Advice to ManagementAdvice

    keep doin what you do. you work very, very hard with the limited rescources they give you.. you are great. Rich is "the man"

    Doesn't Recommend
    Neutral Outlook
  2.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Dollar Stores full-time (more than 5 years)

    Pros

    Good Co-Workers, work/family balance is OK (wished they closed for holidays though)

    Cons

    The warehouses sends the store a ton of merchandise that's not able to go on sales floor, pay and raises are terrible( will need a second job if you are taking care of anyone other than yorself)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    I started out as a cashier and was promoted to assisted manager within 5 months. Its possible to advance, you just have to work hard

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Raleigh, NC
    Current Employee - Assistant Manager in Raleigh, NC

    I have been working at Family Dollar Stores full-time (less than an year)

    Pros

    Room for advancement, your regular customer, pay

    Cons

    Hours, no coverage, can be dangerous (robberies)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Heads up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Cleveland, OH
    Current Employee - Manager in Cleveland, OH

    I have been working at Family Dollar Stores full-time (more than 8 years)

    Pros

    pays more than most retail companys.

    Cons

    most time the budget given is not enough to meet the company's expectation

    Advice to ManagementAdvice

    have no life. sleep and store

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    faced paced and up to you how quick you want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Tyler, TX
    Current Employee - Assistant Store Manager in Tyler, TX

    I have been working at Family Dollar Stores full-time (more than an year)

    Pros

    Fast paced, rarely doing the same thing twice. Easy to show how focused on moving up, with many stores in most cities there is always room for those who want promoted.

    Cons

    Low pay, though on par and even better than some other retailers out there. Lacking a lot of benefits of others tho.

    Recommends
    No opinion of CEO
  7.  

    I learned a lot about cash handling and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    make a little money, experience on cash handling, benefits (somewhat)

    Cons

    customer complaints, aggressive managers, short and long breaks, no vacation time unless a month in advance, shoplifters, barely allowed overtime, small amount of payroll, closing hours, not enough staff, rude managers

    Advice to ManagementAdvice

    communicate more with stores on time, update register and kiosk programs, be more thorough on background checks on employees and 3rd party vendors, and maintenence

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores full-time (more than 10 years)

    Pros

    Benefits are good. good training if have right management.

    Cons

    Not as cultural diverse in hiring and promotion as they say. It's a good ole boy club. Long hours, Poor payroll for stores. Most time working by yourself.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Was an ok place to work...For a Teenager with no bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Taylor, MI
    Current Employee - Assistant Store Manager in Taylor, MI

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    The people I worked with where cool. A lot of room to move up, good customer service experience. Meet a lot of new people. This job for me really helped to build character and work ethic.

    Cons

    The pay was really the only con for me. I starter off as a cashier at min wage and became an Assistant manager they gave me $1 more per hour that was straight bs.

    Advice to ManagementAdvice

    Pay your employees more they really do work hard for your company. you can afford It you should start off at $10 for cashiers $12 for AMs I unsure about SMs, but I'm sure they should be getting paid more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Assistant Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Lynchburg, VA
    Current Employee - Assistant Store Manager in Lynchburg, VA

    I have been working at Family Dollar Stores full-time (more than 5 years)

    Pros

    Laid back environment and small stores

    Cons

    Long shifts and horrible pay

    Advice to ManagementAdvice

    You get what you pay for. Raise wages.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Leadership has good intentions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Matthews, NC
    Current Employee - Manager in Matthews, NC

    I have been working at Family Dollar Stores full-time (more than 3 years)

    Pros

    Strong work/life balance, recognition by leadership.

    Cons

    Try to operate too lean. Unfortunately this probably just comes with the territory. However, it is to the point where it can stunt your growth if your trying to break through from individual contributor to manager.

    Recommends
    Approves of CEO

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