Family Dollar Stores

  www.familydollar.com
  www.familydollar.com

Family Dollar Stores Reviews

Updated December 16, 2014
Updated December 16, 2014
690 Reviews
2.3
690 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
376 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 11 reviews)

  • Fast-paced job, able to interact one on one with customers to provide excellent customer service (in 16 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 21 reviews)

  • Upper management is not in touch with reality in daily store operational challenges (in 42 reviews)

More Highlights

182 Employee Reviews Back to all reviews

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  1.  

    What kind I say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX

    I have been working at Family Dollar Stores

    Pros

    The co workers are nice.

    Cons

    Its a lot of hard work with little or no home life

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The Company Just Doesn't Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Phoenix, AZ
    Current Employee - Assistant Store Manager in Phoenix, AZ

    I have been working at Family Dollar Stores full-time (more than an year)

    Pros

    1. Quick Advancement 2. Full time benifets at 30 hours 3. Since there is only six to seven people employed at each store you get to know your Co workers well, forming a strong team

    Cons

    1. You will be expected to run a cash register and also complete the roles of merchandiser , stocker, janitor, sales associate, and manager. Nobody will take into consideration that you couldn't stock the whole store because you were pysically unable to leave the register for more than 3 minutes. 2. No overtime allowed. Unless you are a General Manager, in which case you'll be expected to work grueling 60+ hour weeks for no compensation. 3. Managers and assistants are often scheduled alone to avoid going over payroll. You won't be able to do anything about the obvious shoplifting during these shifts. You will be repremanded if you did not manage to put out enough freight in between sprints back and forth to the register. Customers do not understand and complain that you were not there.......stressful! 6. Because of high employee turnover, employees are often advanced quickly. However, this often leads to managers who arnt ready for the position 7. Senior management's communication to lower management is often times poor, overly negative, or non existent 8. Open on all major holidays 9. You WILL work open to close because the no overtime policy 10. No employee discount as is usually the norm for retail stores. Your Christmas bonus is a 20 gift card to family dollar. 11. If you get restrictions from the doctor (ie heavy lifting) you are out of work unless you have an amazing GM who doesn't report it.

    Advice to ManagementAdvice

    We need more payroll to operate these stores! Running with a skeleton staff wears out employees, creates terrible customer service and prevents our stores from operating effciently.

    Recommends
    Positive Outlook
  3.  

    No. Just no

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Clerk in Pawtucket, RI
    Former Employee - Store Clerk in Pawtucket, RI

    I worked at Family Dollar Stores full-time (less than an year)

    Pros

    You get paid just enough

    Cons

    Nobody cares until you might hurt their job

    Advice to ManagementAdvice

    Get serious employees that can do their job to keep things from being stolen and have a clean and respectful store.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Family Dollar.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Family Dollar Stores

    Pros

    Excellent benefits is the only thing worth bragging on.

    Cons

    No work life balance, horrible pay. They give the stores minimal hours. They expect us to achive 230 hours of labor in 167. I'm a full time college student, with that being said after graduation I will not be pursuing a career with them. You get slave driven.

    Advice to ManagementAdvice

    Howard Levine:
    Stop beig cheap with payroll houra and take into consideration how you're running your employees into the ground. Maybe Dollar Tree can implement new policies with the merger that benefit the workers lives as well as the investors pocket books.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    The experience was unbelievable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Birmingham, AL
    Former Employee - Assistant Store Manager in Birmingham, AL

    I worked at Family Dollar Stores full-time (more than an year)

    Pros

    The benefits was ok. The customers and employees was a joy to be around. The customers were repeat customers whom I got to know as it was a small neighborhood.

    Cons

    The company expect too much out of you with a little time to do the projects given. Poor management, very little training and positive feedback for a job well done. Hard to advance to a higher position.

    Advice to ManagementAdvice

    Make your employees feel appreciated. Don't be negative all the time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    All Work and no Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores

    Pros

    You get paid weekly, which is really great.
    You have a great deal of hiring and firing authority.

    Cons

    You work 6 days a week.
    You will work 70hrs a week
    Atmosphere of mistrust
    Almost all managers I know are looking to leave

    Advice to ManagementAdvice

    Only work here until you find another job.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Worst job I ever had!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Dollar Stores

    Pros

    Fast-paced job, able to interact one on one with customers to provide excellent customer service.

    Cons

    The company works with a skeleton crew making it impossible to complete daily tasks.

    Advice to ManagementAdvice

    Provide store managers with more hours to staff stores adequately.

  9. 2 people found this helpful  

    not really good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at Family Dollar Stores full-time (less than an year)

    Pros

    no pay roll thats why workin so much and balancing at paresnal life

    Cons

    i am not satisfyed with faniffits and after work hear no so much persnel life

    Advice to ManagementAdvice

    nothig for right now

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    You can move up but be ready for hard work, shady management, and no life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Fort Lauderdale, FL
    Former Employee - Assistant Store Manager in Fort Lauderdale, FL

    I worked at Family Dollar Stores full-time (more than an year)

    Pros

    You can move up from a cashier to manager in no time, even if you are a part timer you can still get hours as long as you don't go over 40

    Cons

    Low pay($8.50/hr for assistant managers), only two people on a shift, no safety, very little cameras in the store, unprofessional store management, favoritism is the way up

    Advice to ManagementAdvice

    After working two years for this company my advice to the management and the CEO would be to go ahead and accept any bids to sell it. The company was bad when I was there and it's only getting worse. The employee turnover rate in the store I worked in was horrendous. Family Dollar has a high disregard for their employees and will have you working in a bad area with only two people on shift, no security, and the only cameras they had were to watch the front register and backroom door so if something happens to you in the back of the store where is the evidence? Besides that the work load is too much to only have two people on shift and expect the cashier to do U-Boats plus ring people up on register, recover the store and have your managers do all of that plus the manager work that comes with it. My store was so bad to where my store manager even started making up excuses just to get days off from work because you work your store managers to death as well, so guess who had to pick up the slack and basically become a store manager for two weeks straight at minimum wage? My district manager was the worst and would only pop his head in to save his own tail whenever he knew he was getting a visit from his boss, other than that he could give a crap about how his district was ran. Upper management will try to find anything to write you up for. They expect work to be done but don't want to offer more hours on the payroll for an extra employee to help out on shift. I've got some true advice for you, stop worrying about your fat bonus, open your payroll up for more than two employees to work on a shift, and put better safety parameters in place to keep your work environment safe because right now it's an utter mess from customers stealing out the store to employees doing the same and it's only getting worse. Since Dollar Tree acquired the company I can only hope they will abolish the name "Family Dollar" because this place is anything but "Family" friendly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    No concern or support for "store-level" employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Family Dollar Stores full-time (more than 3 years)

    Pros

    My paycheck has never bounced.

    Cons

    Computer systems and programs are seriously outdated (still use windows XP which is no longer supported by microsoft). The support system for the store level is virtually non existent. Accountability seems to only be at store manager level. Manadtes and micro-management from upper to store level are the norm for runinng the day to day business. Store managers salaries are based on 52 hours, but are expecred to work more. If you work 80, there's no comp. time given in return, but if you work 51, your pay is docked accordingly.

    Advice to ManagementAdvice

    My advice woul be for upper management and corporate as a whole. A successfuk business model takes care of their employees first. Make them happy and they will pass that along to the customers. STOP preaching to mgive great customer service and then allow only enough labor to have 1 person in store for 8 hours or more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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