Family Dollar Stores

  www.familydollar.com
  www.familydollar.com
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Family Dollar Stores Reviews

Updated September 16, 2014
Updated September 16, 2014
613 Reviews
2.4
613 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
345 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 8 reviews)

  • Very professional when it comes down to customer service (in 12 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 19 reviews)

  • You get the impression that some stores have been abandoned by upper management (in 31 reviews)

More Highlights

164 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I shine wherever I'm at !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Columbus, OH
    Current Employee - Assistant Store Manager in Columbus, OH

    I have been working at Family Dollar Stores full-time for less than a year

    Pros

    I have a Supervisor willing to teach you all he knows.

    Cons

    After all your hard work you'll find it difficult to be compensated, that's if you survive being monitored and don't break any rules.

    Advice to ManagementAdvice

    Assume that costumer service is one your main focuses. Respect all team members. Get a security network that works. Cover your blind spots. Do something about the theft in the stores. Award team members more than just once a year, for more than just selling...maybe for perfect attendance. Tell your teammembers if they are part of the decision in selling. Will they have a job? Some are curious.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Heads up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Cleveland, OH
    Current Employee - Manager in Cleveland, OH

    I have been working at Family Dollar Stores full-time for more than 8 years

    Pros

    pays more than most retail companys.

    Cons

    most time the budget given is not enough to meet the company's expectation

    Advice to ManagementAdvice

    have no life. sleep and store

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    A lot of promotion potential but not worth the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Capitol Heights, MD
    Former Employee - Store Manager in Capitol Heights, MD

    I worked at Family Dollar Stores full-time for more than a year

    Pros

    I started as a stock person making minimum wage. In a short four months I was promoted to assistant manager. This company is good for those just starting out in retail management. They are always in need of managers and would rather promote from within then hire outside.

    Cons

    Most of the locations are not in good areas which means high theft. The company does not provide any security outside of the camera system. The budget they give to run the store always leaves the GM working 70+ hours per week. With that budget you don't have room to pay employees there worth or hire enough staff which is the cause of high employee theft.

    Advice to ManagementAdvice

    You are not allowed to take major holidays off and some locations are required to be open on Christmas Eve and Christmas day. There are always changes happening to make sure you have a strong Assistant to help with these changes. If you have a family you will never be able to work normal hours so you have to be willing to miss out on some personal things

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    faced paced and up to you how quick you want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Tyler, TX
    Current Employee - Assistant Store Manager in Tyler, TX

    I have been working at Family Dollar Stores full-time for more than a year

    Pros

    Fast paced, rarely doing the same thing twice. Easy to show how focused on moving up, with many stores in most cities there is always room for those who want promoted.

    Cons

    Low pay, though on par and even better than some other retailers out there. Lacking a lot of benefits of others tho.

    Recommends
    No opinion of CEO
  6.  

    I gained customer service experience

    Former Employee - Sales Associate  in  Moundville, AL
    Former Employee - Sales Associate in Moundville, AL

    I worked at Family Dollar Stores part-time for less than a year

    Pros

    people, new items, discounts for some employees.

    Cons

    rude customers, following management, order

    Advice to ManagementAdvice

    an emplyee who is new should be able to get advice from managers on certain situations without them getting mad.

  7.  

    Lack of real leadership on the high end. Willing to terminate you before they really know the real answers...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Development Project Manager  in  Phoenix, AZ
    Former Employee - Store Development Project Manager in Phoenix, AZ

    I worked at Family Dollar Stores full-time for more than 10 years

    Pros

    My immediate regional director is a man of real integtrity. He understands the real pulse of the business. Many of the Corp officials including HR live in a completely different world. It appears they are only worried about there own political correctness instead of reallly understaniding of the real problems out in the field. Family Dollar claims to be a Compelling place to work. That is not a true statement. I would like to speak with Howard Levine personally.

    Cons

    In the position I held, I was was working almost 7 days a week, 24-7 even on your days off. Real ability of help from the corp office wasn"t really there much. THose who tried should be commended but the high officials, Tina Fisher, Collin Mcginnis I would not praise at all.

    Advice to ManagementAdvice

    Do real training instead of lip service type training. Reading your training off of Family Dollar universtiy is one thing but actual training is more important. Corp office people generally do not understnad the real day to day world

    Doesn't Recommend
    Neutral Outlook
  8.  

    I learned a lot about cash handling and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    make a little money, experience on cash handling, benefits (somewhat)

    Cons

    customer complaints, aggressive managers, short and long breaks, no vacation time unless a month in advance, shoplifters, barely allowed overtime, small amount of payroll, closing hours, not enough staff, rude managers

    Advice to ManagementAdvice

    communicate more with stores on time, update register and kiosk programs, be more thorough on background checks on employees and 3rd party vendors, and maintenence

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Back door rep

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Dollar Stores part-time

    Pros

    Was flexible with time and good coworkers

    Cons

    Timing did not fit schedule

    Advice to ManagementAdvice

    Please increase pay

  10.  

    Constantly changing their Identity and now losing their Core Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Dollar Stores

    Pros

    Great People with positive mindsets.
    Good Benefits (Medical & 401K)
    Supply Chain operation does an excellent job supporting/serving their Family Dollar Stores.

    Cons

    Below Average Compensation!
    Considerable Acts of Nepotism being performed without discretion.
    Corporate Office offers no transparency or clear goals in regards to Vision or Strategy.

    Advice to ManagementAdvice

    Set Clear Goals and Standby your Decisions!
    Realize who your Customers are (or were for that matter!)
    Offer English Speaking Classes to Hispanics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Was an ok place to work...For a Teenager with no bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Taylor, MI
    Current Employee - Assistant Store Manager in Taylor, MI

    I have been working at Family Dollar Stores full-time for more than 3 years

    Pros

    The people I worked with where cool. A lot of room to move up, good customer service experience. Meet a lot of new people. This job for me really helped to build character and work ethic.

    Cons

    The pay was really the only con for me. I starter off as a cashier at min wage and became an Assistant manager they gave me $1 more per hour that was straight bs.

    Advice to ManagementAdvice

    Pay your employees more they really do work hard for your company. you can afford It you should start off at $10 for cashiers $12 for AMs I unsure about SMs, but I'm sure they should be getting paid more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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