Family Dollar Stores

  www.familydollar.com
  www.familydollar.com

Family Dollar Stores Reviews

Updated October 21, 2014
Updated October 21, 2014
638 Reviews
2.3
638 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Family Dollar Stores Chairman and CEO Howard R. Levine
Howard R. Levine
354 Ratings

Review Highlights

Pros
  • Hourly associates are paid fairly and can maintain work-life balance (in 11 reviews)

  • Very professional when it comes down to customer service (in 15 reviews)


Cons
  • Work/Life balance is talked about frequently but is looked down upon in some departments (in 20 reviews)

  • Upper management is not in touch with reality in daily store operational challenges (in 39 reviews)

More Highlights

168 Employee Reviews Back to all reviews

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  1.  

    Challenging

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Dollar Stores

    Pros

    Fast advancement opportunities. Compensation is average.

    Cons

    Very little payroll. Work alone half your shift and do 90 percent of all the work

    Advice to ManagementAdvice

    To run a store effectively let store managers know what budget is on a consistent basis and don't cut hours midweek after a schedule is made.

  2.  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assisted Manager in Harper Woods, MI
    Current Employee - Assisted Manager in Harper Woods, MI

    I have been working at Family Dollar Stores full-time (more than an year)

    Pros

    I had a chance to help clients who needed help. lots and, lots of customer service. being a assistant manager was a great experience. the manager at that store was very cool...

    Cons

    you will work. period.

    Advice to ManagementAdvice

    keep doin what you do. you work very, very hard with the limited rescources they give you.. you are great. Rich is "the man"

    Doesn't Recommend
    Neutral Outlook
  3.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Family Dollar Stores full-time (more than 5 years)

    Pros

    Good Co-Workers, work/family balance is OK (wished they closed for holidays though)

    Cons

    The warehouses sends the store a ton of merchandise that's not able to go on sales floor, pay and raises are terrible( will need a second job if you are taking care of anyone other than yorself)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I started out as a cashier and was promoted to assisted manager within 5 months. Its possible to advance, you just have to work hard

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Raleigh, NC
    Current Employee - Assistant Manager in Raleigh, NC

    I have been working at Family Dollar Stores full-time (less than an year)

    Pros

    Room for advancement, your regular customer, pay

    Cons

    Hours, no coverage, can be dangerous (robberies)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A complete let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Memphis, TN
    Former Employee - Store Manager in Memphis, TN

    I worked at Family Dollar Stores full-time (more than an year)

    Pros

    The salary was quite impressive, my fellow store managers were quite pleasant and those who cared about their jobs were very helpful in times of need.

    Cons

    To received no real training for what was expected of me on a daily basis. I was given two weeks worth of semi training when I was suppose to have received four. I learned everything that I needed to know on my own through trial and error or common sense. Field management turn over is high which makes for a very flexible and adaptable attitude. I was always being retrained on the "proper family dollar way" but it was different with each person.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Heads up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Cleveland, OH
    Current Employee - Manager in Cleveland, OH

    I have been working at Family Dollar Stores full-time (more than 8 years)

    Pros

    pays more than most retail companys.

    Cons

    most time the budget given is not enough to meet the company's expectation

    Advice to ManagementAdvice

    have no life. sleep and store

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    faced paced and up to you how quick you want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Tyler, TX
    Current Employee - Assistant Store Manager in Tyler, TX

    I have been working at Family Dollar Stores full-time (more than an year)

    Pros

    Fast paced, rarely doing the same thing twice. Easy to show how focused on moving up, with many stores in most cities there is always room for those who want promoted.

    Cons

    Low pay, though on par and even better than some other retailers out there. Lacking a lot of benefits of others tho.

    Recommends
    No opinion of CEO
  9.  

    I gained customer service experience

    Former Employee - Sales Associate in Moundville, AL
    Former Employee - Sales Associate in Moundville, AL

    I worked at Family Dollar Stores part-time (less than an year)

    Pros

    people, new items, discounts for some employees.

    Cons

    rude customers, following management, order

    Advice to ManagementAdvice

    an emplyee who is new should be able to get advice from managers on certain situations without them getting mad.

  10.  

    Lack of real leadership on the high end. Willing to terminate you before they really know the real answers...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Development Project Manager in Phoenix, AZ
    Former Employee - Store Development Project Manager in Phoenix, AZ

    I worked at Family Dollar Stores full-time (more than 10 years)

    Pros

    My immediate regional director is a man of real integtrity. He understands the real pulse of the business. Many of the Corp officials including HR live in a completely different world. It appears they are only worried about there own political correctness instead of reallly understaniding of the real problems out in the field. Family Dollar claims to be a Compelling place to work. That is not a true statement. I would like to speak with Howard Levine personally.

    Cons

    In the position I held, I was was working almost 7 days a week, 24-7 even on your days off. Real ability of help from the corp office wasn"t really there much. THose who tried should be commended but the high officials, Tina Fisher, Collin Mcginnis I would not praise at all.

    Advice to ManagementAdvice

    Do real training instead of lip service type training. Reading your training off of Family Dollar universtiy is one thing but actual training is more important. Corp office people generally do not understnad the real day to day world

    Doesn't Recommend
    Neutral Outlook
  11. 3 people found this helpful  

    A lot of promotion potential but not worth the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Capitol Heights, MD
    Former Employee - Store Manager in Capitol Heights, MD

    I worked at Family Dollar Stores full-time (more than an year)

    Pros

    I started as a stock person making minimum wage. In a short four months I was promoted to assistant manager. This company is good for those just starting out in retail management. They are always in need of managers and would rather promote from within then hire outside.

    Cons

    Most of the locations are not in good areas which means high theft. The company does not provide any security outside of the camera system. The budget they give to run the store always leaves the GM working 70+ hours per week. With that budget you don't have room to pay employees there worth or hire enough staff which is the cause of high employee theft.

    Advice to ManagementAdvice

    You are not allowed to take major holidays off and some locations are required to be open on Christmas Eve and Christmas day. There are always changes happening to make sure you have a strong Assistant to help with these changes. If you have a family you will never be able to work normal hours so you have to be willing to miss out on some personal things

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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