Family Video
2.8 of 5 221 reviews
www.familyvideo.com Glenview, IL 500 to 999 Employees

Family Video Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.8 221 reviews

                             

62% Approve of the CEO

Family Video Founder & CEO Charlie Hoogland

Charlie Hoogland

(116 ratings)

39% of employees recommend this company to a friend
39 Employee Reviews Back to all reviews
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    It's not worth it man, hang in there.

    Anonymous Employee (Current Employee)

    ProsMovies that play on the tv , but you'll be to busy face fronting CANDY.

    ConsThe hiring process, the after process. Not trying to sound like a "Debbie downer" but 6 Flags was more rewarding..6 Flags :/

    Advice to Senior ManagementDid you brown nose every and anyone to get where you are buddy?

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    Wow that tasted awful

    Customer Service Representative (Former Employee)

    ProsCan't think of a thing.

    ConsDifficult interview process due to multiple days needed to complete everything required of the stupendously overworked manager, employees that don't want u there because you are cutting into their hours and therefore treat you like less than dirt and refuse to acknowledge your questions or belittle you for asking. It is quite obvious that the employees mean less than nothing as this is typical from what I have since learned. Also, they have a practice in place that requires the employee to call prior to some shifts to see if they are needed, shoots a day all to heck when you cannot tell people whether or not you are working!

    Advice to Senior ManagementDistrict and store managers......get it together, you leave people hanging routinely. Managers should have final say as to who they have working in their stores, that way they won't feel "saddled" with someone who is not their first pick!

    No, I would not recommend this company to a friend

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    Apply next door at McDonalds, you'll make more

    Video Store Clerk (Former Employee)
    Columbus, NE

    ProsI love movies and games and love recommending them to our guests, and my co-workers were great, friendly, and fellow movie buffs.

    ConsThe hours, I was scheduled an entire weekend, I only worked ONE hour. I get more money asking my parents for some gas money.

    Advice to Senior ManagementIf you can't afford to pay employees for more than 10 hours a week, cut back on hiring. Also get rid of the on call method, either you can afford to pay us or you can't. You're only wasting our personal time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Absolutely the worst company to work for. There mission statement is completely irrelevant.

    Store Manager (Former Employee)

    ProsBeing younger you get to work with a lot of people around your age. Most customers are fun and respectful

    ConsPromises never kept. You can be scheduled 25 hours and only work 15. They will send you home or call you off if they are slow.

    Advice to Senior ManagementGet new management or take advice from current management who have succeeded at other jobs and learn from them. Stop lying to your employees and follow through with what you try to teach them. If you constantly hire cheap help you are going to get cheap customer service. They need to look from within and pay the good employees they currently have instead of hiring all the time. Huge turnover rates. The worst I've ever seen or even heard of

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible company!

    Anonymous Employee (Former Employee)
    Sulphur Springs, TX

    ProsI enjoyed getting to watch pre-streets as well as some commission for sales.

    ConsThey encouraged off the clock work, worked employees full time hours but refused to promote anyone to a full time position. There was really no moving up in the company. Also, there was no sticking up for employees. When customers actually cursed at me for doing my job, the store manager made a point of apologizing to the customer for their frustration... No breaks or lunches. Had to eat in front of customers. Often was overworked due to the system that tells you how many people are allowed to be on shift at that time. Also, the on call shifts were terrible.

    Advice to Senior ManagementTake better care of your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Want to be taken advantage unappreciated and fear if your next to be let go? Apply Today!

    Manager (Current Employee)
    Olathe, KS

    ProsFree rentals for managers and some staff if meets store/managers goals
    all team member get 1/2 price game rentals
    Rent movies before they are released (if you get them in and dont have to buy them)
    One on one customer interaction

    ConsOpen 365 (they don't care if its a holiday or if there is a blizzard and the city has declared a state of emergency and all are ordered to stay in unless it is an emergency, they store must open...)

    They do not offer breaks in anyway. this means if you are scheduled 9+ hour shift you are working that entire 9 hours, you do not get to sit down at all so you are staying on your feet the whole time and as for meals you will be eating at the back counter restroom breaks if you are alone fingers crossed no one robs you or hold it until your next person is in 4 hours later.

    All building/yard/land maintenance is on the manager... So hope you have a good knowledge of plumbing, electrical repairs, building repairs and upkeep, and landscaping. Additionally be prepared to not get paid for these projects if you come in extra or cant do them during your shift you are working the counter thats why they have you do it they don't want to actually have to pay people for services rendered. But it saves them money!

    Movie Buys: Each store is required to do weekly "movie buys" this is when the managers/employees go out on the morning of releases and buy tittle to stock the store. No problem right? Well here is the problem, you are not compensated for this if you are a manager. Why? Because they don't count it toward you required open hours that you have to meet each week. So why not have a full/part-timer do it your DM will tell you it is required to be done by a manager. The reality is they don't want to have to actually pay full/part-timers to do it. The best part is that most of these movie buys will require to go to as many retailers you can get to and buy as many copies of this movie the retailer will allow at one time to stock your store. This can result in an incredible amount of unpaid mileage and unpaid hours to get this done. but it must be done and your DM must know it is done by the end of that day that the title is released, and no, they don't care if it took you 6 hours to get all of the copies of said movies and and you drove more than 150 miles and went to 8 different cities to complete this on your day off… Just get it done and email/text them to verify.

    District Managers (DM) openly brags and will be proud of the fact she/he can make or break anyones career based on their personal feelings toward you, you better enjoy kissing up and being irritated to see the people who may not be the strongest employee but is the best at kissing up succeed and progress faster than others that don't operate that way and want their hard work to promote and speak for them. Due to the fact that DMs are the ones in primary contact with your Regional Managers (RMs) the RM will have no idea this is even happening and the DM will brag that they have His/Her ear anyway so good luck trying to convince them otherwise.

    Stores getting on of their newest developments (Marco's Pizza) you will be the last of your DM or RMs worries. Their main focus will be the pizza place they will not give you their undivided attention on any day they are scheduled at your store so be ready to do majority of your DMs job for them as well and not get recognized, thanked, or paid for this. If you have a store that has any issues to be resolved figure i out on your own because if you don't they will put all of that on you even if you express that you need help to solve the problem and have openly and repeatedly asked for help and support.

    Advice to Senior ManagementRegional Managers (RMs), or even home office should do more accurate evaluations of their managers and ask the team that is in the store everyday their experience or views on how your Managers and District Managers are doing. i think you would be surprised by what you actually find out.

    No, I would not recommend this company to a friend

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    Family Video is a disgusting company that promises empty promises to further their business.

    Customer Service Representative (Former Employee)
    Saint Clair Shores, MI

    ProsYou get to watch the movies before they are put on the shelf.

    ConsIf you do not meet sales quotas you are given minimal hours. If they do not like the way you look you might as well look for a different job.

    Advice to Senior ManagementYou need to value your employees more so that you don't have continue to put up the signs "we are always hiring".

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    No Way, Never Again!

    CSA Customer Sales Associate (Former Employee)
    Decatur, IL

    ProsStaff was great to work with. Most customers were nice and appreciative.

    ConsNo breaks, long hours, lack of training, pretty much same Cons as posted on other reviews. My main concern is the Lack of Safety for the Employees. I worked at Family Video, Main St., Decatur, iL over 6 years ago... and was Robbed. I was the only employee in the store, the opening position @ 10am. (concern #1 opening / closing with 1 employee). After the police arrived, I found out the Video Security system had never been completely installed, unbeknownst to us, the Employees. The District manager was aware that it merely needed an extension cord....but we, the Employees, thought it worked and were reminded daily to program it to tape! WOW, SERIOSLY? Never received a call etc., on my well being, etc., and I quit 3 weeks later! Most times, we worked without a single break, on 8-9 hour shift. I worked Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and Day....your family is NOT important to Family Video! And those Bank Deposits.... continuously, having to run to the bank and deposit during Your shift, using Your gas etc... and at End of Shift, at night, in the dark...making one last deposit. I know that we called the Police 2-3 times, to patrol or follow us, due to suspicious vehicles lurking outside @ closing! Speaking of changing the signs, I was told that I Had to change the sign, no matter what..., in middle of winter, during an Ice/Snow storm. Our stores sign was up so High, that I had my Boyfriend come in and help, due to the extreme Ice etc. He wore carhartts, and put a ladder in the bed of his truck, to change it. There are other instances too many to mention. I actually worked there back in 2005, but couldnt get this review to post. I have since checked at Family Video and Nothing has changed.... same long hours, no breaks, etc. Glad I moved on to a better opportunity and a company that truly cares about their employees.

    Advice to Senior ManagementAppreciate your employees. Stop and offer to cover and let them have a 20 minute, off the floor break! Step in and Help instead of criticizing. Install a Floor Safe, for the night deposits. Initiate a 2 Employee, in store, at all times policy. Ensure that all Safety / Security equipment is working and properly installed, at all times!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Awful Workplace

    Clerk (Former Employee)
    Celina, OH

    ProsWorking in a video store can be fun and rewarding, but management and awful policies can make it a nightmare.

    ConsI was quickly hired into Family Video after stopping in for a rental, and mentioning that I used to work at Blockbuster and Movie Gallery before they both went under. I was given a 100 + page employee manual in the place of proper training. After being given that, and a quick conversation about over 50 policies and promotions by the store manager, you are pretty much thrown to the wolves.

    You are forced to ask every single customer if they want to buy a $9.95 30-day half-off rental card, $3 candy combo, and once you're done with that annoying task, you get to ask them if they'd like to leave the counter and look for more movies as per whatever promotion is running that day, and sometimes it can be several. Obviously, customers get tired of hearing this, and adjust their attitudes to reflect that. As far as management is concerned, "the customer can only say 'no' for so long", which is tantamount to harassment, in my opinion.

    Family Video is so desperate to keep customers coming in, late-fees are almost never enforced. This can be problematic when management stresses late-fee recovery, yet, we are not allowed to solicit late-fee payment. We are only allowed to mention to the customer that they have an outstanding balance with the store, and customers who are wise to the game often reply with, "Yeah, I'm not going to play that", and we are obligated to ignore the fees, which are often in excess of $70 +, and continue with their transaction.

    No break policies, but my manager would let me run next door to grab a quick bite if the store was slow enough.

    The store was staffed with "young, enthusiastic personalities", aka college-age girls. I had no problem being one of only three males in a store staffed mostly with women, but this caused issues with certain customers who had no problem calling the store to routinely sexually harass many of my co-workers. Others would come into the store for hours at a time, not rent/buy anything, and literally lean on the counter, hitting on the employees as they were trying to perform transactions with paying customers. These men sometimes even went as far as to show up with unsolicited home-cooked meals for my co-workers. Some of these problematic customers even welcomed themselves behind the counter to chat with employees. All of these problem behaviors were addressed to upper management who replied that nothing could be done, as the customer is "always right". So, if you're a young, 20-something woman who enjoys being objectified by customers, Family Video might be for you.

    Another annoying facet of the job was listening to the offensive and political discussions that high-ranking employees would have with each other, and in front of customers. Understandably, the political divide is going to be very evident in rural Ohio, but politics and religion have no place in the workplace. Having my political beliefs inadvertently blasted during work hours is a little frustrating.

    Being a part-time employee, I was told during my interview that I would get anywhere between 15-30 hours a week. I received 8 hours my first week, and 12 my second week. This amounted to a total of 5 days of work in half of a month. The worst part was, I was sent home early nearly every shift due to lack of business. This amounted to sometimes being sent home 2 hours early during a 4-hour shift. One day, I was even called in for work, as the manager on duty "had a feeling" it was going to get busy, and was sent home after only 38 minutes, due to a lack of business. Considering I live 30 minutes away, this was kind of annoying and unprofessional.

    On my 5th day of work, I was told by my manager that I would be receiving my 30-day evaluation the very next day. I told my manager that this was only my second week with the company, and she replied, "Well, we like to get it done as close to the 28-day mark as possible". She then went on to tell me that she would essentially not have my back during the evaluation, as I had not sold very many promotions. I reminded her that this was only my 5th day of work, and that I usually work less than three 4-hour shifts a week, and that this was obviously not an acceptable amount of time for training, and implementing of learned policies and promotions. Her reply was, "Well, that's the nature of the beast". So, rather than drive a half hour into work the next day so that I could be humiliated by being publicly fired, I quit.

    Advice to Senior ManagementGet better store managers, enforce late fees, discourage sexual harassment of employees by customers, and back off on the promotions. When the average American can get a film instantly via Netflix, HULU, Blockbuster Online, etc..., they are not going to drive to a store where they are constantly bombarded with sales pitches.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't ever work at Family Video; it is terrible.

    Associate (Former Employee)
    Springfield, IL

    ProsWorking at a video store sounds fun. You can talk to guests about movies, offer recommendations, and get to rent new releases before everyone else

    ConsThe store I worked at made you clock out, drive out of your way to make a deposit at the end of your shift, and not get paid for it. They said they factored this in when you make a "drop", but I did the math, complained, and nothing ever got done. I researched them a little more online and found that they had several labor violations in Illinois, including not allowing employees a break for lunch or food (you had to eat behind the counter, and if it was busy you never got a chance to catch a break), making them do work off the clock, and more. They were really strict for being a video store, and they forced you to try and upsell multiple items at the same time so you always feel embarrassed (and robotic when your manager is there with you) having to ask them if they would like a candy special, a rental special, and the membership ("half off for a month"). Often times the customers would get so mad that I continuously asked them if they wanted stuff that they would be aggressive and upset, so when I toned it down, I got yelled at for not hitting sales targets and being assertive. In your training, they teach you how the customers are number one, but clearly their practices are quite the contrary. I was once told to wash the windows while my supervisor put away a bunch of movies; when a customer came in, I stopped washing the windows and helped them, but was vigorously reprimanded for pausing to help the customer (and while my supervisor was putting away movies he had no idea the customer had entered the store). Stay away from Family Video...this is an honest review, and I hope you don't get duped into their cultural video they show you at the beginning of training because it's crap.

    Advice to Senior ManagementYou need to start catering to your employees...where I worked, there was regular employee turnover because of your toxic business practices.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Family Video reviews and ratings — including employee satisfaction and approval rating for Family Video CEO Charlie Hoogland . All 39 reviews posted anonymously by Family Video employees.