Family Video

www.familyvideo.com
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Family Video Reviews

Updated January 23, 2015
Updated January 23, 2015
68 Reviews
2.0
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Keith Hoogland
68 Ratings

Review Highlights

Pros
  • Free movies - ability to view movies before they release to the public (in 35 reviews)

  • Free rentals for managers and some staff if meets store/managers goals (in 22 reviews)


Cons
  • No breaks, unappreciated by upper-level management, high turnover rates, low pay (in 58 reviews)

  • Upper management can be cliquey, so be careful if they do not like you (in 27 reviews)

More Highlights

68 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Good if you like no consistency.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Indianapolis, IN
    Current Employee - Sales Associate in Indianapolis, IN

    I have been working at Family Video part-time (more than 3 years)

    Pros

    -most managers will work around other schedules
    -staff is usually qualified and fun to work with. I do love my coworkers.
    -commission check at the end of the month is nice

    Cons

    - I work in a smaller store so 90% of the time, I'm working the store by myself. There's ZERO security: no cameras and no button to contact authorities under the counter in case of robbery or violent customers. I have had many nights end with me being terrified to leave because the parking lots are dark, you're alone, and you have to bring the night deposit to the bank after close.
    - Some weeks, I'll be scheduled for 14 hours and only get to work 4. (Like this week) Stores have on-call or mid-shifts and if it's not a busy store, those shifts will get called off because they're not busy enough.
    - You work EVERY holiday. Thanksgiving, Christmas, Easter, New Year's. It's miserable to say the least.
    - They make you change the sign outside every Tuesday. Rain, snow, and even IN A LIGHTENING STORM. I had to change the sign swinging around a long metal pole in a storm. It's a miracle I didn't get electrocuted! But if you complain enough, they'll be nice enough to supply a poncho.
    - Many people who get fired, don't actually get fired. They'll just stop scheduling you. You won't get any answers if you ask them about it either.
    - They pay is crap. You're supposed to be up for a raise every six months I believe. I've been there for two and a half years now and have only had one raise consideration. And that was only because I took off time to go to school and then came back to work.
    - They push you ridiculously hard for sales. If you don't meet sales goals every month, they threaten to fire you or suspend you. The commission is nice though that you get at the end of every month.
    - The hiring process is crazy. Interview with the manager, super tough test that has nothing to do with the job, interview with the district manager, and then you have to make it through training and your 30-day evaluation.

    Advice to ManagementAdvice

    Care about your employees. If you cared about us as much as you cared about late fee collection, half off sales, money, and candy sales, we might not be so disappointed after we get hired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Good for a High School or College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Family Video

    Pros

    Family Video offers a pretty friendly work environment with opportunities to distinguish yourself if you work hard toward upselling customers and pushing company incentives.

    Cons

    Rental video is dying. It seemed like an odd and out of date job when so many movies are available to stream. Employees know this and it's not great for morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    They prefer you be young female

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dayton, OH
    Current Employee - Sales Associate in Dayton, OH

    I have been working at Family Video part-time (less than a year)

    Pros

    People are great and it's fun to deal with the customers

    Cons

    They say they want to be a fun place for people to work and how important their employees are. Truth is the only important thing is bottom line(yes I know it's a business). Even after numerous lawsuits in 2011, they continue to schedule long hours with no breaks or meals. This could just be the stores in this district but I doubt it. They have none of the federal required postings anywhere in the store and they discriminate against people with facial hair. I have 15 years of professional HR experience as well as 18 years of Volunteer EMS experience. I am a veteran of the U.S. Army with a service related disability and yet it appears because I choose to have a goatee, I am not able to work at family video as a sales associate for a part time income. I passed tests, passed interviews, and was told to work I had to shave. Mind you the handbook states "facial hair neatly maintained" but store regional manager can require more.

    Someone please tell me how I can save lives, work for a multi-billion dollar company HR with no issues but can't man a video rental counter because of facial hair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kentwood, MI
    Former Employee - Customer Service Representative in Kentwood, MI

    I worked at Family Video part-time (less than a year)

    Pros

    The only benefit is free rentals if you meet sales goals and renting movies before they come out.

    Cons

    You could work 12-14 hour days 6 days a week or have one 3 hour on call shift that may not even get used. It depends on the manager. They also don't allow breaks which is so illegal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Doesn't care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK

    I worked at Family Video part-time (less than a year)

    Pros

    It's a fast paced job that will constantly keep you busy. It can be fun to interact with the customers and find something for them that they'll truly love. It would be a good job for someone social and good at sales. The hours can be flexible.

    Cons

    Expect to work 10+ hour shifts with no breaks, paid or unpaid. You are expected to eat as you work, and often you'll be pulled away from your meals in order to deal with the workload. You will be on your feet your entire shift, and you are expected to work through the pain and fatigue. Management is disinterested in listening about problems amongst the staff and working through them. You're supposed to keep silent about them. The manager will also criticize you in front of your co-workers. It is generally not a good environment to be in.

    Advice to ManagementAdvice

    Take better care of your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Not what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (less than a year)

    Pros

    Free rentals and commission were a plus. Talented staff. Being able make decisions without the manager's approval.

    Cons

    Unrealistic workload for one person. You are expected to wait on customers, answer phones, put away movies as they come in, clean(vacuum entire store, sweep and mop the tile around the counter, wipe the counters, wipe down the doors, the soda cooler, the gum ball machine, water fountains, straighten, fill and dust the candy racks, straighten the new release wall, straighten the game room, straighten the free movie sections, clean the restrooms, take out the trash), complete inventories, complete daily call lists, maintain excellent sales, stock the pop cooler, change light fixtures, posters, outdoor signs, as well as whatever other tasks need done for the week, such as moving hundreds of movies from one section to another, or pricing dozens of movies for sale. None of these tasks were difficult, just time consuming and exhausting when you're already running back and forth to help customers and you're there all alone. I worked with an all-female staff, and being in a lousy neighborhood, we were often subject to sexual harassment. I was made to close at least 5 nights every week, even though I didn't have a car to take deposits to the bank after closing. This meant my parents' sleeping schedules were compromised to drive me to the bank after midnight. We were horribly understaffed, even with applications pouring in all the time. Family Video abuses the hiring process and will only hire people with a certain image. They turned down dozens of applicants, even though we were down to 3 employees(manager, asst manager, and myself- part time csr)! I was grossly underpaid for the workload, and was chastised for not completing every single assigned task every night(e.g. Wouldn't have time to vacuum and mop some nights due to volume of movie returns). Also, I'm disgusted that they claim to portray a "family image" while they're renting out pornography in the back and make everyone work every holiday... also, the scheduling system is flawed and only takes into account how many movies are rented and returned, not the additional 50 tasks you must complete! Don't work here if you expect to be treated fairly or decent pay. Maybe if they paid their employees a bit more, there'd be more enthusiasm to flourish the business. Oh yeah, no breaks either...

    Advice to ManagementAdvice

    Pay your employees what they deserve! Close on the holidays!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Long hours and low pay made Family Video a place I didn't want to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at Family Video part-time (less than a year)

    Pros

    chance for earning extra money from commission.
    flexible hours.
    Do not have to work in the morning.
    Other employees were positive personalities.

    Cons

    Do not get a break even when working 10 hours.
    Low pay.
    Customers often angry and take it out on you.
    Very short training period.

    Advice to ManagementAdvice

    Empowering employees is good but you need to allow for breaks during shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Columbus, IN
    Former Employee - Key Holder in Columbus, IN

    I worked at Family Video part-time (more than 3 years)

    Pros

    commission checks can boost up the paychecks to make up for the low wages if you're given decent hours.

    Cons

    Unpaid, Under appreciated, asked to do ridiculous things like mow the lawn because the general managers are too cheap, homophobic, must work holidays,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    Care more about saving a penny than employee safety!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Family Video part-time (more than a year)

    Pros

    I really liked the fact that in the mornings during the week the company allowed a special needs class to come in and help us around the store. It was a really rewarding experience to help to prepare the students for the workplace.

    Cons

    Everything at this company is about saving a buck! They are obsessed about their employees clocking in and out at their scheduled times, but expect you to work later than your shift to close the store and do extra tasks off of the clock. Also when closing the store, instead of having a second person there to help out, as well as to increase the security, the typically opt to have only one closer. This is unacceptable, and shows that the company has no care for their employees.

    Advice to ManagementAdvice

    Take less time trying to decipher ways to save a buck and work to enrich your employees. Also, work to grow loyal employees. too many times did I see employees who were stuck in the same position for over 5 years, and no option for growth. There is a lack of training with this company as well.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Very Demanding. Understaffed. Underpaid for work done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video part-time (more than a year)

    Pros

    Free Movies. Amazing staff. Great customers. My store manager tries very hard to fairly schedule employees and work around family, school, or second job.

    Cons

    High turnover. Employees are expected to have computer skills, customer skills, inventory skills, and problem solving skills while being paid minimum wage. Badly understaffed. Employees are expected to take care of customers, process inventory, take inventory, stock inventory, clean, answer phones, while operating a store solo. Store Managers are very stressed out due to unfair expectations, which bleeds down to the staff. Just last week staff were made to feel at fault for the drop in revenue to the store. Isn't that the multi-billion dollar company's job to advertise. Our store ranked in the top 100 in sales percentage then the staff got heckled about the drop in revenue.

    Advice to ManagementAdvice

    Always staff at least 2 people per shift. How can one person operate a store to your sky high expectations while providing excellent customer service? And properly train employees. Managers find this hard to do giving the strict labor rules. Take care of your employees better even if the labor goes up. Stores would look nicer and always be inventoried more accurately.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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