Family Video
2.8 of 5 219 reviews
www.familyvideo.com

Family Video Reviews

Updated May 12, 2014
All Employees Current Employees Only

2.8 219 reviews

                             

62% Approve of the CEO

Family Video Founder & CEO Charlie Hoogland

Charlie Hoogland

(115 ratings)

39% of employees recommend this company to a friend
52 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Don't

    Customer Service Representative (Former Employee)
    Lockport, NY

    ProsInteraction with customers, fun coworkers, some commission, flexible hours

    ConsNo breaks, unappreciated by upper-level management, high turnover rates, low pay

    Advice to Senior ManagementShare the wealth

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    1 person found this helpful  

    DO NOT WORK FOR THIS COMPANY

    MIT (Manager In Training) (Former Employee)
    Saint Louis, MO

    Prosonly good for teens or college students

    ConsThey make it seem as though there are alot of career opportunities but the truth of the matter is because those career opportunities are available because of high turnover. Some of this turnover because in the eyes of the company you are disposable. If you do not perform to their liking wether it be your sales or they do not think that you smile enough or say high loud enough they will replace you. This is for store manager levels and below. The other reason for the high turnover is most likely because they practice slave labor.

    One would think that in that during the 4 interviews that I endured that someone could have warned me that they do not give a lunch break or any sort of break at all. This may be ok for the part time employees but I was hired as an MIT. As an MIT, you work 9 hr and 12 hr shifts. During this time you do not get any break off of your feet what so ever. By the end of my 1st 9 hr shift I was unable to walk from one end of the store to the other because of a knee injury. My knee was swollen and and feet were pounding. The store manager looks and me and asks me if I am going to be able to make it. I explain the injury and how I should probably get off of my feet for a minute and I am told that we don't get breaks. Yet the employees or managers that smoke can go outside pretend to sweep the walk way and smoke. It only took a week for me to realize that I would rather go work for WalMart. Yes, it is that bad.

    It would be a great opportunity for a young person who wants to gain experiance in management and can withstand the long hours with out any breaks.

    Also, if you have any sort of peircing, tattoo, or colored hair ( any sort of hip hair, not necessarily a non hair color) they will not hire you. They want business professionals to work in a video store that rents porn. I am still having a hard time wrapping my finger around that.

    Advice to Senior ManagementReevaluate your policies. Allow people who are eclectate and who express themselves with a tattoo or small peircing to work in your stores. You rent porn. This makes no sense. Do you really think it is only business professional men who watch porn. In today's day and age if someone works 9hr or more they should at the least get a 30 minute lunch break. Watch out. Walmart was sued for this and the people won ( in ALL states) and were awarded back pay for all breaks they missed. If I had the energy or money to waste taking you to court, I would sue you for it as well.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    MiT to Manager

    MIT (Manager In Training) (Current Employee)
    Cape Girardeau, MO

    ProsLayed back atmosphere if you can stay on top of all the necessary responsibilities

    ConsWeird hours like staying open till Midnight and having to schedule and work people on ALL holidays. Fam Vid is open 365 days a year.

    Advice to Senior ManagementThey wouldnt take it if I had something good anyway.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Family Video

    Anonymous Employee (Former Employee)

    ProsFun
    Relatively easy
    Always hours to be had if you are looking to earn more money

    ConsCustomers are demanding and unappreciative/rude
    Company encourages empowerment to the employee but doesn't follow through with it
    Open on holidays, so if you are a college student who lives out of town you are SOL
    Getting called on off days to come in or called on days you are off to come in

    Advice to Senior ManagementHire enough workers to alleviate the stress of always calling other workers to come in when they are off. It's highly annoying and results in high turnover.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    No Family at Family Video

    Store Manager (Former Employee)
    Indianapolis, IN

    ProsThere really are some good aspects to this company. Free rentals is nice for management, as well as watching movies before the public. Co-workers are hired based on fun/wow factor, making work relationships rewarding.

    ConsUnfortunately the cons of Family Video are comprised of a long array of character flaws and utter disrespect for integrity and personal time that meets no end. Family Video requires managers to work 10+ hour shifts without breaks while also expecting them to cover for any circumstances that come up. While already working in excess of 50 hours a week, it is a necessity to work 3 weekends a month, in which Friday and Saturday shifts must be 10-8 or 4-midnight. Also, you are required to work 1 Sunday a month.

    Now that hours have been covered, lets talk job duties. First you must complete so many tasks during your shifts, while also helping customers, that it is impossible to actually finish all work during your shift (even if it is 10+ hours). Secondly, you must up sell every sort of candy/deal they offer, and if you don't you will be replaced by someone who will ask, regardless of whether it makes any sense for the customer. Finally, there is absolutely no calling off, this company has no plan for sick employees or emergencies; it is simply work the manager more!

    Ethics come into play at a large factor here. Ethics are a basis for hire at family video, yet you must be morally okay with participating in the renting of pornographic material, even if it means customers holding ad boxes of porn near children. Family Video strives to empower each employee to take of fees for customers, however, employees under no circumstance may have their late fees reduced. Employees, outside of management, are actually charged for renting movies/games. Employees are given no breaks to eat/use bathroom, if you are to eat, it must be discreetly - and that is if you aren't too busy.

    After working for this company for a sizable amount of time I can say that I regret pursuing a career here and would advise anyone considering full time employment here to look elsewhere. Besides being a dying industry, Family Video will simply work you and work you, and then work you some more. Good luck seeing your loved ones if you do work there, they are open 365 days a year and they are proud of it!

    Advice to Senior ManagementShow a little heart to your managers, they have families too. Don't advertise paid holidays in your STAR Binder if you are not going allow them to be used.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Exciting environment with a company that values sales and growth more than employee engagement.

    Store Manager (Former Employee)
    Columbus, OH

    ProsWorking in the video rental industry can be a lot of fun. The employees at most stores really create a team atmosphere.

    ConsThe company does not have good engagement with varying levels of management. The policies between regions can vary greatly. Some locations do not respect employees well. Most locations hire young, attractive candidates over work ethic The procedures on delinquent accounts from late calls, late fees, to house visits can be very frustrating.

    Advice to Senior ManagementEngage better with store management to develop managers and improve the employee experience at all stores.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Never would have thought...

    Sales Associate (Former Employee)
    Indianapolis, IN

    ProsSome of the associates and most customers

    ConsI started out at minimum wage $7.25 and told around 15 hrs a week, I got 6-10 hrs a week on average. Some weeks 3 or 4 hrs. I was told I would get a raise once I learned how to open and close the store, that never happened. I stayed at $8 after my 30 day evaluation. The Store manager and assistant managers get free rentals, other employees do not other than prestreets. I think its bullshyte because we all did the same thing. There is no break room because you don't get breaks or lunches. Even on an 8 or 9 hr shift. I was told if it is slow enough then you could leave and get food, but some days you work by yourself. Sign changing is ridiculous, it has to be changed in all weather conditions. They are too cheap to buy electronic ones. My biggest issue is they are open 365 days a year. If there is level 3 weather conditions out where emergency vehicles only are allowed on the road, you still have to go to work. Then there are holidays. Full time employees get holiday pay on all holidays and they don't even have to work that day to get the pay. While Part time employees only get holiday pay on Thanksgiving day, Christmas eve, Christmas day, and New Years day after 6pm. So part time employees who work on holidays before 6pm work at regular pay. I mean come on, even walmart is closed on Christmas.

    Advice to Senior ManagementA lot needs changed. Store managers train the other associates to do everything so they don't have to. I know, because I worked it first hand. Maybe try undercover boss. Lets see how much you enjoy your job after being someones slave. Employees deserve better than what you give them. You care about families but not your employees and that is embarrassing.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    3 people found this helpful  

    Family Video will push you to your breaking point, and then ask you for more.

    Shift Leader (Current Employee)
    Farmington Hills, MI

    ProsGreat experience in management, running a shift, leadership skills, customer services, and multi-tasking. The co-workers you work with are 95% of the time awesome people. I've met some of my best friends through this job. Some customers are sweet and you'll find you can start a friendship with them easily.

    ConsWhere to begin? When I first began, I LOVED this job. I cannot emphasize that enough. But the more I worked, the more I began to see how terrible the company treats their employees. First, you don't get any breaks, and you often work 6+ hour shifts, even as a part timer. You can't even sit down, so prepare for major foot pain. I honestly don't understand how the company can get away with this, but whatever.

    Next, you'd better pray you have competent upper management. After cycling through a couple managers and assistant managers in a matter of 5 months, the store I work at is barely managing. I've never felt more abused by a job in my life. The standards are held so high, that I promise you, anytime you think you’re doing well, management will get down on you for something else. When I first began, my district manager said something along the lines of “there’s always something you can improve.” But now it just sounds like “what you do will never be good enough.”

    The pressure is so intense, more times than not, I’ve early come in early or stayed late and off the clock to finish my tasks. FV is extremely unforgiving with any kind of work not being finished. You either lie and say you did something, or you work off the clock to get it done. No excuses. And you’ll never get any praise. Which doesn’t sound like it’d be such a great thing, but when you’re giving up so much, a little “good job!” shouldn’t be too much to ask for.

    I work basically full time hours and receive $7.75 an hour. I’ve asked for less hours or a raise, but they refuse to do either. So, good luck with trying to advance in this job. And have fun being open every single day of the year! Who cares that you’re having a huge family reunion on Christmas Eve? People need their movies!

    And don't get me started on sales and commission. What a joke. If your store isn’t barely hanging in there, your hours will get cut based on if you can sell candy, popcorn, or half off cards. Let’s be honest, no one wants to spend $10 more if they’re only buying a $1 movie, anyways. But that doesn’t matter! You literally have to become one of those annoying sales people that offers EVERYONE some kind of sale to get your sales numbers somewhere close to decent.

    The hiring and promoting process is also rigged. You'll find that certain people get hired/promoted solely based on their friendships and abilities to kiss a** to the higher ups. I’ve seen people get turned down in hiring interviews for the length of their hair, their ear piercings, tattoos, weight, whether or not they smile or laugh enough, and even the sound of their voice. And if you somehow manage to make it past the first interview, you get to take the ACT! The test for the job is so extremely difficult, that if you don’t know how to divide fractions or take the square root of a fraction, both of which I’ve never done or come close to doing in this job, you may as well give up.

    The biggest part to this job is customer service. You have to do EVERYTHING in your power to make the customer happy. I thank the gods every night that most customers don’t know just how much power they have. If they did, we’d all be screwed. Customers can be rude, homophobic, racist, lecherous, drunk, high, etc. and you’d better smile at them and give them what they want. As a female working in customer service, you wouldn’t believe how many times I’ve been harassed about accepting a date from a customer.

    Employee safety is supposed to be a huge concern for the company, yet I can’t believe that. I’ve worked alone many nights until 1am, walked to my car in the dark with large sums of money, and then had to take said money to drop off at the bank. A few years before I started working for the company in Feb of this year, I heard the rules used to prohibit only a single person to close the store, no one employee could ever be in the store alone, and both employees had to drop the money off at the bank at the end of the night. The company just doesn’t care anymore. Clearly safety costs too much money.

    After reading these horrible, accurate reviews, I feel even more confident in my decision to put my 2 weeks notice in yesterday. If you’re hard-working like me, this job somehow works it’s way into becoming the most important thing, with your social life, health, family, and school (if you’re in college) taking a backseat. Because yes, you’ll want to improve and finish tasks and make the store look nice, but realize there is no end. NOTHING you do will be enough.

    The bottom line is, Family Video treats their customers like royalty, and their employees like slaves. Your contribution is merely a means to an end. But if you don’t believe me, find out for yourself. Good luck trying to pick up the pieces of your life in the end.

    Advice to Senior ManagementGrow a heart. Or, at least, a brain.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    If you value your dignity, and following the law, don't work here.

    Shift Leader (Former Employee)

    ProsDressing nicely, free movies if you sold enough. I usually enjoyed the staff I worked with, we had fun.

    ConsRequired to work off the clock, upper management very full of themselves, and complete disregard for respect. There was always pressure that we needed to do more, often causing many employees to work off the clock to achieve it. I even saw salaried managers get fired for not working while "punch in." in made no sense.

    Advice to Senior ManagementFollow simple laws, like paying your employees properly, giving lunch breaks, or breaks ever.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    3 people found this helpful  

    Do not recommend Management Positions

    Store Manager (Current Employee)

    ProsDecent Pay. Good Benefits. Fun atmosphere. Free movie perks. Great job for college kids and/or part time staff.

    ConsManagers are told to act as "owners" of their stores however are given very little decision making opportunities. They are treated as work horses and while have an opportunity to make a decent paycheck, you may as well write off any Family or social life (strange coming from a place named "Family" Video. Your life will be your store. You work ridiculous hours. Minimum of 44 (open) which means at least 46 as you have to be there before open and/or after close. You receive pay for 40. You're expected to go even beyond those 44 hours in ways of having "grassroot" events - where you are expected to get nearly 100% donated items, services from your community to host an event with zero Family Video dollars spent. Numerous hours scouring the community for these donations and brainstorming and planning the events, on your own time. I was so much told that it doesn't look favorable upon a manager if they are not "donating" at least 8 or more hours per work (above the 44 required). Movie moves often had to be done by the manager on their day off as they do not want to "overpay" or go over allotted payroll for the day/week. No lunch breaks or even breaks period, not even an unpaid break to eat, while often working 10 hour plus days.

    When hired you are given an employee handbook and as a MIT (Manager in Training) a management binder outlining responsibilities as well as policies etc. I was told I would get no weekends of for my first year. After that, I would get every other (or 2 a month off). I averaged 3 weekends off a year. I was denied requests, told my store needed me in it to function best.

    What do I mean by work horse? I mean you will do everything the rest of the staff does along with your "managerial" tasks such as do your staff schedules, figure out hours for the weekly payroll and submit to payroll biweekly. In addition, you will also shovel all your own walks when it snows, mow your own grass in the summer (with your own mower), wash your stores windows, sweep the parking lot, change your sign in rain, snow, sleet or sunshine at least once weekly. Of course you can delegate some of these tasks as well, problem being, you'd have to pay a staff member to do these things and you get no allotment of hours on your payroll to do so therefore many of these tasks become regular duties of the manager on their "donated" time.

    Managers do not get decision making power for whom is hired on your staff, decisions made by District and/or Regional managers only. You could give input, but they often didn't take your recommendations. Often times saw the "cuter" or "better dressed" hired as opposed to someone whom I felt would be a great asset to the team. Witnessed potential employees not hired because of crooked teeth, dislike of what they were wearing or how they wore it. Witnessed employees fired for lack of "personality" - a dry sense of humor over an overly outgoing, bubbly one and replaced with one with virtually no work ethic at all but they "looked nice".

    I worked for the company as a Manager for over 4 yrs and never received a single raise in my salary. I was told I was hired at top salary rate for a manager and my only option to increase my salary was in the way of commissions and/or bonuses. As far as advancement, my only option for ever advancing in position, to the next level was to be able to relocate. With a family, that isn't always an option. So it was the end of the road for me.

    Safety of employees was said to be a priority, however saying it is one thing, practicing it another. You work til midnight often alone, walk to your vehicle with large sums of cash in hand, in the dark, take it to the bank, again on your own dime. They expected you to do house visits to recover non-returned merchandise (on your own gas, and off the clock) alone.

    Advice to Senior ManagementListen to your store managers and hourly staff! Compensate & reward your store managers down through part time employees... Revamp your pay scales, advancement opportunities for good, hard working employees. Home office / corporate should consider doing something to keep good Managers working for the company and try to alleviate some of the turnover. The company is able to send the District Managers and higher to Mexico for a meeting every year however you're unable to give your store managers raises? Doesn't seem right and if it is or does to you it certainly doesn't sit well with your store managers and remember they are the ones "owning" your stores and representing your company.

    I would like to see the company make some changes to make it a more favorable place to work. I hope to see Family Video do well in an industry that is going away. So many factors you can't change (On Demand, Netflix, Hulu, Amazon Instant Video, Redbox ---- Competition) but you DO have control over making your company a favorable place for your employees. I hope this review lands within the right places and this company does something about some of these factors and some of my experiences that I know are shared with many other store managers company wide. These experiences are the reason I am no longer a Family Video employee. I've taken a lot of time to write this review and I hope it helps someone, or several.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Family Video? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Family Video reviews and ratings — including employee satisfaction and approval rating for Family Video CEO Charlie Hoogland . All 52 reviews posted anonymously by Family Video employees.