Family Video Reviews

Updated April 21, 2015
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3.0
84 Reviews
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Keith Hoogland
4 Ratings

84 Employee Reviews

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  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video full-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I love working with the customers and being able to recommend something in a category im an expert at. I've met a lot of fun and nice people, customers and employees. If you work very hard you will get promoted. Great job for experience but better opportunities. Great flexibility with schedule, less when you move to management but you get first priority with some things.

    Cons

    You have to keep on top of upper management to get promoted, they seem to take their time and dilly dally. Manager is very stressful and you don't get paid for the amount of time and work you put in. You can work more than 8 hours most days and don't even get a break. They expect a lot from you.

  2. Multi store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Family Video full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast passed, always changing and up beat environment. High expectations and always evolving.

    Cons

    Stressful with very little reward. Great starting job but better opportunities are out there. Customers are treated better than employees.

  3. General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Family Video full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun work environment, flexibility with scheduling, good upper management

    Cons

    Understaffing stores, high turn-over, low pay

    Advice to Management

    Don't try to tell your employees that they won't find a better job if they want to leave.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Love hate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Family Video full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pre-street movies. Very flexible schedule. Half price rentals, or free if in top 2000 sales employees out of 7000.

    Cons

    Working totally alone a lot. Our sitting manager was very hard to please. No security cameras. Hard to get work done when constantly getting interrupted by having to cash out customers.

    Advice to Management

    Appreciate your employees more. Ask them for feed back or how to improve the store.

  6. Okay part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Family Video

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    very flexible scheduling for part time employees. if your sales are good you can watch movies for free.

    Cons

    while the hours are flexible for part timers, they are also dependent on whether or not the store is busy. no customers, no hours. pay is okay but don't expect a raise. I've been with the company for a few years and recently asked for a raise and was told my commission is my way to earn more money, a raise wasn't even considered. and while you can earn commission, it's more or less a few dollars a shift. company doesn't seem to go out of their way to retain employees, heard there is a cap on how high a salary one can get. managers seem overworked.

  7. Helpful (4)

    Overall experience has been great

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MIT (Manager In Training) in O'Fallon, MO
    Current Employee - MIT (Manager In Training) in O'Fallon, MO

    I have been working at Family Video

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun and exciting environment to work in with customers and the busy atmosphere makes the work enjoyable for those who love movies and entertainment.

    Cons

    The job itself is very challenging in that you are always working on tasks so time flies while at work but the pay compared to the amount of responsibility and work performed is not near enough.

  8. Working here has been an enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Manistee, MI
    Current Employee - Customer Service Representative in Manistee, MI

    I have been working at Family Video

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pre streets and free rentals

    Cons

    Stupid on call shifts every week

  9. Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Highland, IL
    Former Employee - Anonymous Employee in Highland, IL

    I worked at Family Video

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free movies was a big plus. They seem to be growing and are training managers for new locations.

    Cons

    It's customer service so you will run into some interesting and sometimes angry people.

    Advice to Management

    Keep going. I'm surprised that movie rental stores are still a thing but glad they are. While I left the company for a better job, I would recommend Family Video to someone looking for a job in the retail/CSR field.

  10. It's a fun atmosphere to work in, crazy customers, iffy pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Fort Wayne, IN
    Former Employee - Shift Supervisor in Fort Wayne, IN

    I worked at Family Video full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free movie rentals, fun people to work with.

    Cons

    Mandatory to work holidays, little opportunity to spend time with family.

    Advice to Management

    If you want employees to work crazy hours you need to pay them better

  11. Okay, for a part-time job (No the movie business isn't dead - just come in on a Friday night)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Erie, PA
    Former Employee - Customer Service Representative in Erie, PA

    I worked at Family Video

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Pro's of working at family video are:
    - almost always hiring (there is a high turnover rate, at least in the region I worked in)
    - flexible hours for part-time workers (really helped while I was in college to schedule around class times, big tests/projects and finals
    - no uniform
    - PRE-STREETS! I loved being able to rent movies for free before they got released to the public

    Cons

    The Con's of working at family video are:
    - the District Managers, Regional Managers, and higher-ups are completely clueless as to how an actual store runs day to day. Therefore, you get less than nice emails from them or a message relayed through your manager about things that literally can't be changed.
    - the pay sucks, its over minimum wage but just barely (but let's be honest if you need a college job like I did you'll take what you can get)
    - Sales, I understand we live in a sales-centric type of economy but honestly, punishing employees for not selling enough out your over-priced candy and pop-corn?
    - At the store I worked in management always left you tasks to do during the night-shift (fyi night-time are the busiest hours, this stuff should be done during the day - for example five boxes of candy to be accepted into the computer inventory and then put out for display)

    Advice to Management

    Really? Management didn't listen to me when I was a "valued-employee" why would they listen to an anonymous reviewer?

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