FedEx Office Reviews

Updated October 9, 2014
Updated October 9, 2014
678 Reviews
2.9
678 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
405 Ratings

Review Highlights

Pros
  • There's some really good benefits and you'll learn a lot with this company (in 57 reviews)

  • Good work/life balance as I was able to work full-time and attend school, 3/4 time (in 17 reviews)


Cons
  • Expect to work with the technological ignorance of both the public and some team members (in 59 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 19 reviews)

More Highlights

108 Employee Reviews Back to all reviews

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  1.  

    Started OK, and got worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Madison, WI
    Former Employee - Assistant Manager in Madison, WI

    I worked at FedEx Office full-time (more than 5 years)

    Pros

    I really don't have much in the way of Pros; maybe if someone really liked printing or customer service then there could be pros. They do try to keep options open for advancement. However, the financial compensation is seriously lacking for amount of responsibility and know-how.

    Cons

    Abysmal management — just terrible. The pay is low, but perhaps a bit above average. However, the pay does not come close to being adequate for the knowledge and responsibility that is necessary to be successful at working for FedEx Office. The head-office loves to change the rules mid-game: they will provide a set of goals that if reached could result in bonus-pay, but the metrics for determining success have a habit of changing drastically and in such a way that it makes it nearly impossible to reach goals.
    Oh, and there's the whole standing for 8+ hours each work day. Then there are the shifting policies or rather the policy that they decide to enforce that month. For instance there might be one month were you just have to tough out not getting a lunch break because the store is too busy or there aren't enough people to cover it, or because you're left alone in the store for your entire shift. But, next month you get written up for skipping your lunch break.
    Oh, and let's not forget the hypocrisy. Upper management orders posters hung in the stores claiming how environmentally-friendly the company is with things like being committed to recycling. I worked for FedEx Office for over 7 years. Trash or recycling, end up in the same dumpster and landfill. Toxic and non-toxic materials, all end up in the same landfill.
    Waste toner is toxic, quite harmful and should be properly contained (the tiny particles have a habit of getting into a person's lungs and causing quite a bit of damage) and disposed of properly. Due mostly to failures of management to have the proper supplies on hand I have witnessed at three different locations and on many occasions employees emptying waste toner into trash bins or into bags. Sometimes spilling it all over themselves. It's just ridiculous.

    Advice to ManagementAdvice

    Be consistent and supportive instead of manic and abusive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Avoid "shipping Specialist"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SHIPPING SPECIALIST
    Current Employee - SHIPPING SPECIALIST

    I have been working at FedEx Office full-time (more than an year)

    Pros

    Great Schedule Hours and tuition reinbursement.

    Cons

    Avoid being made the "Shipping specialist" at all cost. You do 90% of the back breaking work, while the production consultants and express consultants just stare at you. And you make LESS MONEY than they do. THEY TAKE ADVANTAGE of the shipping specialist. I hate the culture here too. So politically correct, yet so messed up. Managers will literally bully you when you do something wrong. And cliques are a huge problem. Wordt job ive ever had.

    Advice to ManagementAdvice

    APPRECIATE YOUR EMPLOYEES. give the shipping people a raise to match the workload and accountability. And don't hold the production people in such a high pedestal, all they do is click "print."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time

    Pros

    zero zero zero zero zero there aren't any

    Cons

    Stop strangling yourselves by taking away Payroll from OPS.
    Re-visit the open door policy with DM's
    PSP is supposed to mean People Service Profit.... You are not treating your people very well and that's the first part!

    Advice to ManagementAdvice

    Constant change from corporate office, just when you finish the first round of needless tasks they change it again and you're forced to re-do your work.

    Constant pressure & threats from upper management. They have a lot of catch 22’s. If you do a job the way they tell you to then you did it wrong in another service quality index area.

    Managers and Assistant Managers are expected to run stores 7 days per week. With maybe 1 more team member (or less!). Imagine long lines and angry customers with you, the only team member on staff, responsible for *FedEx Shipping *Print Consultation *Helping customers in the self service area *Stocking and ordering retail items (yes we have to punch in a SKU for every item we need to order in our ordering system - all manual labor **This includes inventory, I hope you know how to tally and use a calculator to count 25K + worth of inventory) and much, much more.

    You work alone for most of your career if you're in a Tier 3 center, which means opening and closing the store alone. No breaks. If you need to use the restroom and you have long lines you can forget about it. Eating is pretty much out of the question. There are times you open and the next time you have a moment it is time to close.

    Payroll is getting cut more and more as the company tries to become profitable. They're undercutting themselves from the bottom up. The less payroll in the centers, the less customers we can get through our doors, they can't continue to expect people to run themselves ragged to only be beat up by upper management because one of the 50 metrics we follow are behind. The catch 22’s. Dammed if you do and dammed if you don’t.

    There is no such thing as training anymore, we get no extra payroll to ensure a Team Member is trained effectively before dumping them onto the sales floor to give poor customer service. It takes up to a year to get someone trained on all of the equipment and procedures but by then they're ready to quit.

    No one can have time off because every single store is short staffed. There is no help to be given so managers are forced to work off the clock or work overtime that will affect their stores controllable profit. Salaried managers are working more than 60 hours per week in most cases. If you don’t work off of the clock then you aren’t performing your job.

    I have received very little recognition from upper management except for the negative kind. I consistently hit the metrics and still did not receive acknowledgement.

    On a number of occasions I have heard our HR Generalist say "If you don't like working here, then don't let the door hit you on the way out" they aren't here to help anyone but the legal team! So now you know not to trust them with any information because they will use it against you.
    Now they have restructured the entire operations services from being completed in the United States to being completed by outsourced companies. They are making each and every store a cookie cutter store. They are getting rid of full time dedicated employees to make room for the new corporate way. Hiring part timers to push a button and send it to outsourced services. If you don’t like it to bad. There is really nowhere else for the customer to go. As far as the shipping goes if you don’t bring in a package that is practically bomb proof you will be forced to have them repackage or they won’t except your package. This is a scam.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    A stressful work environment being made more stressful as corporate policy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at FedEx Office full-time (more than 3 years)

    Pros

    I gained a lot of experience in how to communicate with clients who don't understand computers or have the vocabulary to express their needs for printing or graphics, so I learned how to lead them and ask the right questions to find out exactly what they need, and FedEx Office's training (which is very good) gives an excellent grounding in how to do this.

    Cons

    The combination of fast digital printing and express shipping means that your job at FedEx Office is to fix it when other people have failed to do their job. And if it isn't possible to fix it, or if the customer comes in not understanding that 24-hour turn-around is expensive, they will get pissed off and take it out on the person behind the counter. There are some very nice people who come in to the store, but the rude, aggressive, unreasonable people are much, much louder, and it is easier for a single event to create a 'bad day' than to create a 'good day'.

    Advice to ManagementAdvice

    Based on policy changes in the last year, it looks as though FedEx is having buyer's remorse over their assimilation of Kinko's, and it appears that they are in the process of smothering it in it's sleep. FedEx has begun setting up smaller print-centers inside of office supply stores, where they don't have to worry about the details and inconveniences associated with a brick-and-mortar store. These mini print-centers are given far better equipment than FedEx Offices, and they are *not* under the 'FedEx Office' label (which has different management and headquarters), they are solely FedEx. Meanwhile, FedEx Office employees benefits and pay have degraded and a policy has been instituted to seek out every and any possible reason to terminate employees who were a part of Kinko's before the buy-out, because they make too high a salary. When you go to work for FedEx Office, one of the agreements you sign is for 'internal arbitration', which means you are banned from filing a wrongful termination suit and can only complain to FedEx's corporate lawyers.
    There are no incentive-based raises at FedEx Office. You will receive a raise once a year after your performance review, and your performance *might* make the difference of half a percentage point in that raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not worth the headaches!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant in Greenwood, IN
    Current Employee - Center Consultant in Greenwood, IN

    I have been working at FedEx Office full-time (more than an year)

    Pros

    Great customers and coworkers. Great training and advancement opportunities. Good pay when you negotiate your worth with a ungreedy manager.

    Cons

    Our center manager is nonexistent. He tallies his bonuses, underpays staff drastically, can't even speak to staff has assistant do it, changes schedule to met his needs, does not take care of employees at all, extremely selfish and greedy, not sure how company this size allows him to have a store, it's not for leadership skills, that's why our location has a revolving door.

    Advice to ManagementAdvice

    Get real Managers with Management abilities!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant in Salt Lake City, UT
    Current Employee - Center Consultant in Salt Lake City, UT

    I have been working at FedEx Office full-time (less than an year)

    Pros

    FedEx has a great benefit plan including:
    health care
    dental
    life insurance
    tuition reimbursement
    discounted shipping rates

    Cons

    The hours are completely unworkable if you want to have a life. To get any sort of normal schedule, you have to have quite a bit of seniority. The pay is pretty poor for what you need to know for the position. If you aren't good with computers and formatting, this job especially isn't for you.
    There is no proper hands on training program. You are sent to do a bunch of computer modules that don't teach you much. When it comes down to it, you're just kind of thrown into the mix and expected to pick it up.

    Advice to ManagementAdvice

    Train people properly, make a schedule that people can balance their home life with.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Cronyism & inconsistent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Center Manager in San Francisco, CA
    Former Employee - Senior Center Manager in San Francisco, CA

    I worked at FedEx Office full-time (more than 8 years)

    Pros

    Training was good if you had a good center manager. If not, the old Kinko's "throw 'em" to the wolves approach seemed to be the fallback position. Salary & wages were decent, benefits were good.

    Cons

    Lack of consistent focus on driving business. Selling a bunch of $2.99 pens is not going to make up for losing a major account that does $10K annually , due to lack of center staff/sales staff. Lack of consistent focus on standards and initiatives. Been witness to both employees and managers who have been disciplined for not greeting customers, however busy it might be, or staffing levels. Can't greet every single person within a minute of walking into a center, if you're trying to assist three other customers at the same time. Probably can greet most of them, but if you miss one; be prepared for the write up. But it really depends on who the upper management likes. Haven't been greeted once since I moved to a better job......yet some of those managers are still with FXO. One even is now a DM. Go figure.
    Training for managers was a joke. They had a good high level training, which involved going to the corporate office. But try and get any training/followup with your DM or Regional........never happened, unless you were a favorite.

    Advice to ManagementAdvice

    Fire most of your DM's. Either they're in over their heads or two worried about saving their own jobs. In the meantime, they continue to push good people out the door citing "failure to meet objectives" for random, inconsistent criteria.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Multiple Jobs but Paid For One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Production Coordinator
    Former Employee - Lead Production Coordinator

    I worked at FedEx Office full-time (more than 10 years)

    Pros

    Decent benefits many locations to work out of

    Cons

    Working at FedEx Office means being a retail person, and a shipping specialist, and a printer operator, and a receptionist, and a customer service person, and a computer technician. This job demands that you live, eat, and breathe FedEx Office, schedules....blah...it's the needs of the business that influence your schedule, not the fact you have a family, school, or even a second job. Constant threats about being written up if not meeting a sales metric, work in tourist town that most customers are visiting from out of state they don't want to buy a five pound ream of paper! Nitpicking about labels not being placed in the upper right corner of all packages, or that you didn't take a long enough break, in general just forcing employees to take long around for most everything, " you need one print from a flash drive, may I have your name and phone number so I may use this proprietary software to mess up your file."

    Advice to ManagementAdvice

    Show employees that their knowledge is appreciated

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    I have been working at FedEx Office full-time (more than 10 years)

    Pros

    Great job if you can thrive by facing many tasks, i.e. multitasking, standing for your entire shift, smiling and dealing diplomatically with demanding management and customers and surviving in a militaristic company which implements strategies and tactics borrowed from history's most brutal political regimes. The company enjoys a top-notch reputation as an exemplary employer, innovative leader providing important services and Wall Street icon. Many center-level job openings are anticipated in 2014-15. It is possible to advance one's career even without a college degree. The company has made great progress since 2004, when it acquired Kinko's, especially in such areas as keeping pace with technology, lowering operational costs and providing directions and incentives for Center workers to promote and sell services and products.

    Cons

    What belies the attraction of working for FedEx are the puny annual wage increases based on a company-skewed performance appraisal procedure in which employees are graded on a five-point scale. The highest grade yields the largest hourly wage increment. In reality, the highest grade of "outstanding" is only awarded for perfect performance, and employees are told nobody's perfect. The company is quietly shaking up its entire cadre of operations employees, forcing managers to cleanse the ranks of those whose work doesn't measure up to company standards. So if you are not at the top of every list of metrics, consider yourself targeted. The widespread shake-up is apparently focused on shedding most if not all of the better paid employees, replacing them with decidedly lower-paid and part-time employees and yielding operational expense savings of millions of dollars over time. And never mind the notion of support coming from organized labor. This employer considers its workers airline employees, who are prohibited by law from joining a union. Look for many talented, knowledgeable, veteran employees to be replaced by lesser capable new hires.

    Advice to ManagementAdvice

    You are bravely pursuing a precipitous path which may or may not work for the company in the short term. But in the long term, the company's movement in this direction is heading for some big and unsettling developments. Low wages, reduced levels of customer service and strong-armed tactics are not the hallmarks of successful retailers. Good luck.

  11.  

    Customer Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Consultant
    Former Employee - Customer Consultant

    I worked at FedEx Office full-time (more than an year)

    Pros

    Customer customers and more customers that is what I am here to serve. I am also here to sell promo stuff to customers that don't want it. Customrrs know that we are forced to sell them stuff they don't want

    Cons

    Selling crap to customers that they don't want. Specially when the are repeated customers we sound stupid over and over again. Itbis very hard to stay foucsed on projects speciall when we are short staffed and you are in the middle of an order and you go to the counter to help a customer and you get stuck there and you forget about the job at hand. And when can you hire an assisstant manager that has not been thru their 90 day training and not been her for 90 yet. How can this be. I csn see this fedex ctr going to hell. God help us all.

    Advice to ManagementAdvice

    Get out of you comfort zone and come fix alot of the stores. I have been reading alot of these commets and I agree with all of them. This could be a grest company if only you showed that you cared and not just move your lips I said show you care actions speak louder then words.

    Doesn't Recommend
    Negative Outlook

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