FedEx Office

www.fedexoffice.com

FedEx Office Reviews

Updated January 28, 2015
Updated January 28, 2015
742 Reviews
3.0
742 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
439 Ratings

Review Highlights

Pros
  • There's some really good benefits and you'll learn a lot with this company (in 57 reviews)

  • Good work/life balance as I was able to work full-time and attend school, 3/4 time (in 20 reviews)


Cons
  • Expect to work with the technological ignorance of both the public and some team members (in 60 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 19 reviews)

More Highlights

236 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Was an OK company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Consultant in Orlando, FL
    Former Employee - Center Consultant in Orlando, FL

    I worked at FedEx Office full-time (more than a year)

    Pros

    They had a pretty good benefits package, and there were opportunities for bonuses. It is a world renowned company, with opportunities to relocate.

    Cons

    Understaffed locations, outdated equipment and software in both the employees side as well as the consumer, policies not in favor of expediency, training isn't as good as it should be.

    Advice to ManagementAdvice

    Worry about the services and equipment offered and quality of those, instead of constantly just concerning yourself with the bottom line.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Plenty of room for growth within company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in San Bernardino, CA
    Current Employee - Customer Service Specialist in San Bernardino, CA

    I have been working at FedEx Office full-time (more than a year)

    Pros

    Competitive pay
    Bonuses + Comission
    Benefits
    Vacation, paid time off

    Cons

    Management is not organized when it comes to quarterly reports

    Advice to ManagementAdvice

    Send in managers that don't play favoritism.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Plano, TX
    Current Employee - Dispatcher in Plano, TX

    I have been working at FedEx Office

    Pros

    Tuition Reimbursement. Flexible schedules.Vacation time

    Cons

    No grant opportunities for advancement,

    Advice to ManagementAdvice

    NA

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Miami, FL
    Former Employee - Coordinator in Miami, FL

    I worked at FedEx Office full-time (more than 3 years)

    Pros

    Adequate training for team member

    Cons

    Not enough cash for what you have to do

    Advice to ManagementAdvice

    Listen to team membesr,

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Poor quality training and work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Denver, CO
    Former Employee - Shift Leader in Denver, CO

    I worked at FedEx Office

    Pros

    Steady work environment. Ok coworkers and good hours.

    Cons

    No independence or free thinking. Programmed all.

    Advice to ManagementAdvice

    Was ok back in the day but now is horrible. Workforce is depressed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Its an okay.gob if.your in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office

    Pros

    There's not alot of pros for me , its a retail.setting , the number on priority is customer service

    Cons

    You cannot pick your on schedule, most likely you will be night shift in addition.to working weekend s. There are people who take there job to serious.

  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office

    Pros

    Work shift was a great balance

    Cons

    hours were not a great balance

    Advice to ManagementAdvice

    get it together

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great people, high stress, high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time

    Pros

    * The people, from district management on down, have been routinely excellent. Team members are for the most part highly motivated, eager to help, patient with newcomers, and excellent with customers. Hiring decisions have been excellent - management routinely manages to find the right person for the job.
    * Accessible management - we had frequent visits from both the regional management team and national leadership. While these are stressful to prepare for, they're valuable because managers at both levels do an excellent job of explaining their decisions and company initiatives. The district manager is just a call away if needed and has always made it clear that their doors are open.
    * Benefits - 401K match, tuition discounts, full health/dental, employee store, discounts on several popular software suites.

    Cons

    * Awful equipment. For a tech-centered business, employees spend entirely too much time fighting with antiquated equipment. Machines routinely go down in clusters, knocking out the store's entire production capability at once. Support (provided by an external vendor, so I can't necessarily blame FedEx for this) is abysmal,frequently failing to fix problems or providing a temporary patch that fails as soon as the tech leaves.
    * Poor scheduling practices - managers are forced into a "one-size-fits-all" scheduling scheme which forces them to fit employees into predetermined boxes based on past volume. These are rarely in touch with reality, meaning employees are often scheduled to leave just at the beginning of a major rush. Dedicated team members are forced into a bind - they don't want to leave their colleagues short-handed, but the company often comes down hard on overtime. Also, staff is frequently cut to the bone on weekends, even though Saturday is often an extremely busy day. This is not just an employee complaint - we frequently get customer complaints about this as well.
    * Pay & turnover - obviously everyone complains about pay, but this is an *extremely* complex job. New employees can't expect to be even remotely competent until about 4-5 months in, and even then there will be significant gaps in their knowledge. There is a ton to learn. While the challenge is part of the fun, many will think - and rightly so - why should they wrack their brains and put themselves through so much stress when they can get the same pay working for a department store? Not surprisingly, turnover is rampant. My store was relatively stable, but I saw others around me do a complete personnel flip, with only the manager and maybe one core employee remaining to keep centers functioning. Obviously, when this happens, service suffers. Management has to consider whether or not the loss of business due to situations like this is more acceptable than the cost of a modest pay raise.

    Advice to ManagementAdvice

    Pay people what they're worth, allow managers to schedule based on what the store actually needs, invest in equipment that works.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office

    Pros

    Great place hard to get but awesome

    Cons

    None it needs order please

    Doesn't Recommend
  11.  

    Good for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office

    Pros

    Benefits, tuition program, opportunities for advancement if you're willing to tolerate it.

    Cons

    Over worked high turnover, more concerned with revenue instead of employees

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