Fiberlink Reviews

Former Employee – worked at Fiberlink

Pros – Fiberlink maintains an excellent market position with respect to end-point security in the "cloud" (internet). They are definatley on the mark with their coined phrase of " providing security in the mobile blind spot". They seem to be profitable and more than willing to spend cash in the right areas. The corporate culture is friendly and relaxed while setting high standards for all employees. Fiberlkink does a great job with employee recognition. Most people are willing to help fellow employees. The benefits are excellent and foe the most part, this is a company that provides excellent growth opportunities for all employees.

Cons – There is a new initiative to transition Customer Service people to inside sales people that lacks a solid plan for adequate training, execution, sales personnel collaboration and especially compensation. Sales executives and middle management (in sales) are not in harmony and it is obvious to the sales people. Sales executives are out of touch with cohesive team effort between outside Regional Sales Managers, Sales Account Managers and Sales Account Representatives. There is a great deal of uncertainty with respect to job descriptions and compensation among sales people. Job descriptions and compensation plans need to be established in writing and there sales execs need to adhere to the scheduled start and finish time so of meetings.

Advice to Senior Management – While senior management are proud of the companies acomlishments and demonstrate and true caring for the well being of employees, they seriously need to visit with staff members particularly the sales people on a one-to-one basis to get the real feedback. They should also pay close attention to hiring the right people for sales positions.

Yes, I would recommend this company to a friend

Former Employee – worked at Fiberlink

Pros – The computer room was very clean and modern, and this company tried to keep current on software. At the time I was there, they were moving to VMware. The people were very pleasant, and they budgeted money for training. They had some smart people. Also, free lunch on Friday (you'll gain weight working there), and they allowed drinking beer at your desk. They figured you were an adult, and could be responsible.

There was no vacation policy. You decide what days and how much time you want to take for vacation.

Cons – They run a new-employee orientation every year, where you get to meet with executive staff. That's good; but, the program is run with a little too much enthusiasm for a workplace. They kind of want to take the realness out of people.

There is a bonus plan, but some of the goals are vague. When I was there a lot of people had left, and I believe it was related to goals and expectation.

It's a security company. They video monitor everything that goes on in the building. For example, I don't need to know that a hammer was still left out in the computer room floor by the security officer. However, it was helpful to have the guy on task when the computer room door inadvertently locked from the inside.

Advice to Senior Management – Communication was good within departments. However communication between departments was a disaster. Encourage honesty ... if you make a mistake with client data and inadvertently publish information admit it to the client. Focus on getting the right things done over getting the client's money.
Money will come with good service and good technology - just be honest about what you're doing.

Former Employee – worked at Fiberlink full-time for more than 3 years

Pros – --Latest technologies to work on.
--No process related hassles.
--Managers are technically sound.
--senior management has clear vision and roadmap
--flexible work timings.

Cons – --Too much dependency on libraries\open source
--work life balance can be improved.
--working on legacy products will not be recognized fairly.
--Extreme multi tasking skills required at times.
--many unforeseen factors will affect bonus component and always below 80%.
--Not much options for career change.
--No cab service(this doesn't affect me, as i like driving)
--No stock options to engineers.

Advice to Senior Management – Hiring contractors might be a good idea, but make sure their work passes QA cycle or certified by QA before these contractors leave. Other wise your regular employees will suffer to the core with their un-recognized efforts on non-profitable products.

No, I would not recommend this company to a friend

Former Employee – worked at Fiberlink full-time for more than 8 years

Pros – Good out of college job.
Fun and social coworkers.
Small and nimble.
Solid customer list.
Positioned well for mid-market growth.
Employees well equipped with gadgets.

Cons – Terrible 401k match
Skeleton crew in operations although experts. Need to invest there.
Play games with bonus money during lean times and mediocre raises - get you money up front.
High turnover except for a core group that keeps the machine rolling.
If you have gray hair need not apply.
Some delusions of grandeur among senior management.

Advice to Senior Management – Org is too flat. Give high performers something to strive for. Expand operations so you can scale.

Former Employee – worked at Fiberlink

Pros – Great technology, hard working staff, strong management team

Cons – Small teams means hard work for current employees

Advice to Senior Management – Invest in management team