Fidelity Investments
3.4 of 5 1,694 reviews
www.fidelity.com Boston, MA 5000+ Employees

Fidelity Investments Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.4 1,694 reviews

                             

89% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(703 ratings)

72% of employees recommend this company to a friend
105 Employee Reviews Back to all reviews
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    HR and Management are good at using fear as a motivator. Leadership is non-existent.

    Senior Software Engineer (Former Employee)

    ProsCo-workers are pleasant and accommodating for the most part. Work environment is clean and well kept.

    ConsTop heavy HR and management at all levels have created an environment where fear is the motivator. Knowledge, skill, and experience are not factors in determining raises and promotions. Managers and some co-workers who seek attention from management will agree to any ridiculous request and deadline. This company has lost many high quality employees and will continue down this long and slippery slope until they figure out how to create a real team culture.

    Advice to Senior Management1. Get rid of the "semper fidelis" statement in your company description. It is insulting to all current and former Marines that a pathetic organization like Fidelity - one that is clueless as to the meaning of those words and even more clueless about the meaning of esprit de corps - to use the Marine Corps motto in any way, shape, or form.
    2. You've ruined Fidelity, now it's time to look for other good companies to ruin.
    3. Find another man like Ned Johnson to lead the company.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Archetypal Dilbertland, but the managers are a little dumber and sleazier

    Regional Support Technician (Former Employee)
    Westlake, TX

    ProsTough to satisfy the 20 word minimum talking about the pros of this company. Covered parking, on site gym.

    ConsIT department is unfocused, disorganized; management is absolutely amoral and contemptuous. The pay is a few dollars less than insulting. Bureaucracy and ego take precedence over any creativity or even common sense.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Stuck in the past

    Associate Software Engineer (Current Employee)

    ProsGood benefits, lots of structure

    ConsBureaucratic, slow-paced, and hypocritical. Watch "Office Space" for an idea of what it's like working in IT

    Advice to Senior ManagementDon't say you reward asking questions and taking risks when in reality it is frowned upon

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Looking for that Great Company to Work For

    Anonymous Employee (Current Employee)

    ProsGood 401K Match and Profit Sharing, health insurance. Vacation - 3 weeks to start - 4 after 5 years and holidays

    ConsToxic work environment, Some people never break a sweat while others are burried. If you work hard, you are expected to work harder and are never rewarded.

    Advice to Senior ManagementStop trying to change things every year. The yearly campaigns are a huge waste of effort. Look at the few things that work and let them grow. Respect and treat the employees as individuals.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Bureaucracy and brown nosing to get a promotion

    Investment Solutions Representative (Former Employee)
    Westlake, TX

    ProsJob security, health insurance is expensive, work/life balance is not good.

    ConsMicro management, mandatory overtime, incompetent management

    Advice to Senior ManagementLearn to do the job you are put in charge of

    No, I would not recommend this company to a friend

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    10 people found this helpful  

    Filled with people who have been working there too long and are afraid to ever work anywhere else.

    Director (Former Employee)
    Boston, MA

    ProsGreat 401k matching, year-end bonus & shares. Good health benefits. Some quality people still work there.

    ConsComparatively low salary, unless you come in at a certain level. I was at Fidelity for several years -- in the beginning I was excited to be there, and I got great reviews and I moved up, and I did meet some really good people, so I thought there was a future there for me. But after seeing behind the curtain and realizing every part of the business was messed up, I jumped ship when the opportunity presented itself.

    In every business unit I was in, I saw a shocking lack of leadership. Projects are started and stopped in a haphazard, wasteful way based on whichever direction the political wind is blowing. Projects take years to complete when they shouldn't, and sometimes things launch and then they are immediately discarded. Or subpar work -- the standards, when you are talking about technology or communications or design, are way too low for a company of this size and reputation -- is allowed to launch and is weirdly celebrated. The website is terrible, and the technology at Fidelity is frighteningly behind, yet they spend billions on it every year.

    Many VPs (and there are oh-so-many) are afraid to say what they think, so naturally everyone underneath them is. People who move slowly and don't make waves are rewarded. People who suggest new ways to approach things are often viewed as threatening by people who have been sitting comfortably in their roosts for too long. Very little actual work gets done and I think Fidelity customers would be shocked to see how much money is wasted by this company on people who are paid way too much for producing way too little by the end of the year. Typically you'll see a business unit with a couple of overworked worker bees and several VPs who go to a lot of meetings but don't do much except talk at each other in meetings and try to figure out how to work the politics.

    HR is obsessed with the upper echelon of management, and could care less about the employees. They'll drive themselves crazy over how some memo looks to Executive A or all the SVPs and meanwhile they put very little forethought into a relocation strategy that affects thousands of employees and will bite them in the long run. For example, how many future genius fixed income portfolio managers will sign up to work in Merrimack, New Hampshire when they can go to the competitors in New York or London? And how many dollars is this firm saving by outsourcing HTML work to India when the work takes three times as long to be completed because every single piece of it must be explained, checked, and then checked and requested three more times until it is correct (and each round takes 2 weeks)?

    The word on the street is with the up-and-coming leadership regime, it's all about the yes-men, and there's no heart there. Some of the old benefits have already disappeared, and most of the people in the know expect that when the Chairman retires, his successor wants to get rid of things like the long-loved employee shares. Believe me, this will happen.

    This company loves layers, and insecure management lets incompetence reign in those layers -- especially directors and VPs -- because they can manipulate those employees or because they're too afraid to fire people who are in over their heads. Management and HR love to market to themselves internally.

    Yet Fidelity will continue to make money in spite of this because it has reached a certain size in the marketplace. When I left, I took my money with me because after seeing how the sausage is made, this really isn't the best place to put your money. (Unless you are a high net-worth customer, they push you into the Freedom Funds, which are consistent underperformers.)

    It's sad, because from what I understand from people who were there for a really long time, it used to be a really great company. This sentiment is heard around the firm, but I know a lot of people are afraid to leave because they're shackled to the benefits.

    Life is short -- there are a lot of companies out there. If you're not overly committed to your kids' private schools or college tuitions, get the heck out while you still can. There is a world outside Fidelity.

    Advice to Senior ManagementI was at Fidelity for more than 8 years. I've seen enough to know that management there only listens to themselves, so it's pointless to give them advice.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Place is a circus act and real investors should run away, fast!

    Senior Account Executive (Former Employee)
    Atlanta, GA

    ProsGreat name brand that people seem to trust, for now. Free coffee. Well, that's about it folks.

    ConsThe mangers at the branch could care less about the clients and their assets. It is all about what the account executives are doing with the clients money. Get that money invested at all costs. Stick 'em in mutual funds, annuities or PAS managed program so they can charge them fees. Fidelity investors do not realize they are being duped by purchasing their no load funds. Why? Because their funds tend to have higher turnover ratios that in turn allow their fund managers to perform trades. This equates to significant trading costs that are not disclosable under current law. Investors only see the fund expenses and forget the hidden fees. Do you really think they are going to give good advixe and not be charging you anything people? Really? Furthermore, they treat their superstar higjly experienced people the same as the ones they are getting rid of. It's all about brown nosing at that place. Quality employees leave within 24 months. The bad ones stay because they cannot get hired anywhere else. Their micro management, cukture of fear and intimidation, and peanuts for pay make this place highly avoided by the top 10% of financial advisors from other firms.

    Advice to Senior ManagementStop promoting morons due to their brown nosing, tenure, or incompetence. If you are that scared to hire or promote quality people because you fear they will show you up, well, they will anyway. How? The way several of us in the top 25 national rank did when we all left you while scrathed your heads in disbelief. Reason? We can make more income, not jeopardize our integrty to the
    client by cutting their grass rather than working for this organization that's hell bent on seeing how many top quality people they can hire for the cheapest dollar only to watch them succedd then resign while on top! Take your head out of your butts and remove your ego or else when this market turns you will be left with the bottom 5% of morons in which you deserve. You people absolutely suck!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Negative Culture and Values

    Director (Current Employee)
    Boston, MA

    ProsDecent Pay and Good Benefits. A general willingness to invest in business development and IT. Modern and updated facilities with decent amenities. Tight security both physically and on the customer data side.

    ConsDoes not pay for performance or set performance expectations well. There are unwritten or absent expectations regarding "success" in job roles; performance is not necessarily judged against what your assignments are and how you execute them.

    For example, recently I had achieved all of my performance goals for the review period, such as being ahead of project completion schedules, under budget and delivered targeted business scope. Two weeks prior to the performance review the performance assessment criteria was changed to "measure" me against targets that I had no chance to meet since they were completely different than the job assignments. The manager conducting the review admitted that the assessment criteria was "new" and "unfair" and the lack of communication was deliberate in order to send a "message" to the organization.

    After over a decade of service with eighty percent of my performance reviews being "above average" under the various grading scales (and never having had a poor review before), it was a very strange turn of events.

    It appears as though it may be a targeted "reduction in force" or "desired attrition" by targeting people at certain pay and/or years of service, since I was only one of several colleagues who held similar positions that expressed a very similar situation.

    Rewards are more and more concentrated at the very top level, with the middle layer becoming hollow and the entry level positions are subject to RIF's regularly.

    Exceptionally poor planning in just about every business unit, and the company as a whole. A general inability to keep focus.

    Advice to Senior ManagementImprove the mutual fund performance and gain back market share.

    Go public or sell to another public company, since the cultural and structural problems are not going to be solved internally with the current management structure and ownership.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst Professional Experience Of An Otherwise Productive Career

    Financial Services Representative (Former Employee)
    Covington, KY

    ProsThe Pay was good compared to the S. Ohio / N. Kentucky area as a whole. Benefits were good as well.

    ConsAs has been stated in various reviews on this site, if you are too intelligent, attractive, or bring sound business experience with you to the role, expect to be shunned eventually if not immediately. In the S. Ohio/N. Kentucky region there are not many opportunities, even for college graduates so its easy to scare the majority into conforming into whatever management requires at the time. Where else can they go? This was true even before the world blew up.

    They will hire minorities but they expect them to be docile, weak and just smart enough to do what is asked of them. No matter how smart you are, if you are a black male you have little chance of making any real progress. Of course there are the "tokens" to make things look good on the surface. Once a manager even sent out an email to his team that had a Martin Luther King speech in it that said the Negro was still not free. Imagine that in this day and age. This kind of behavior is condoned in Covington Kentucky.

    Advice to Senior ManagementDiversity training should be mandatory. These people need a lot of help in this area. Never seen a group of people in such a large company with such strong racial biases. How does a national company like Fidelity allow this

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Far too political!

    Director (Former Employee)
    Westlake, TX

    ProsSome very good employees but they lack any real understanding of the business. They are too busy trying to manage the poltical atmosphere in order to protect thier jobs.

    ConsToo political. Sr. management has no clue as to what needs to be done to make the company successful. Not a proactive culture to solving business issues.

    No, I would not recommend this company to a friend

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