Fidelity Investments
3.4 of 5 1,698 reviews
www.fidelity.com Boston, MA 5000+ Employees

Fidelity Investments Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.4 1,698 reviews

                             

89% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(706 ratings)

72% of employees recommend this company to a friend
447 Employee Reviews Back to all reviews
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    Information overload!

    Customer Service Representative (Former Employee)
    Durham, NC

    ProsThe pay is pretty decent, if you come in via a contract you receive weekly pay.

    ConsDoesn't not seem to be a whole lot of room for advancement. Although that they'll sell you dream that you could be the next it person.

    Advice to Senior ManagementManagement should be more personable.

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    3 people found this helpful  

    a once great place to work

    Vice President (Former Employee)
    Boston, MA

    ProsStrong benefits packages, many smart people, top technology,. You will be challenged. Lots of exposure to a variety of issues in financial services

    ConsEver since the economic meltdown, coupled with mediocre investment performance, and significant competitive pressures, Fidelity has turned into a place where most people are constantly looking over their shoulder for the next RIF, or move to another locale. A lot of management by fear which eliminates any real risk-taking by employees.

    Advice to Senior ManagementTrust your employees. Evolve from management by PowerPoint Deck. More transparency for decisions. More speedy decisions. Take some risks and don't be afraid to make mistakes.

    Yes, I would recommend this company to a friend

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    Good place to start

    Anonymous Employee (Current Employee)

    ProsGuidance and licensing are a pro

    ConsPolitical atmosphere. Overall good company.

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    Overall good company to work for. Great benefits.

    Anonymous Employee (Current Employee)

    ProsGreat benefits. Good company values, very customer first driven. I enjoyed my co-workers, very professional.

    ConsNo work/life balance, especially in sales. You're required to pull in the same level of sales when you're out on vacation. Unfortunately, you feel stressed going on vacation and/or when you come back.
    Promotion is based on who you know, somehow the hiring manager forgets what you're past accomplishments are.

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    Learned a lot, hate being on the phones.

    Financial Services Representative (Current Employee)
    American Fork, UT

    ProsYou get to learn about a lot of the rules in the industry. Pretty good training, and very extensive. They have flexible schedules and working 4 days a week at 10 hours a day is a perk.

    ConsPhone center with nearly no time to breathe between calls. Can get pretty tedious towards the end of a 10 hour shift.

    Advice to Senior ManagementIf you're wondering why employee turnover is so high, it's because you overwork and underpay compared to the industry.

    Yes, I would recommend this company to a friend

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    Investment Representative

    Anonymous Employee (Former Employee)

    ProsOvertime, Healthcare, Profit Sharing, Compensation

    ConsCold as ice management - lots of undue stress

    Advice to Senior ManagementWE ARE THE PEOPLE THAT PERFORM THE WORK FOR YOUR PAYCHECKS AS WELL

    Yes, I would recommend this company to a friend

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    Great Learning Experience

    Financial Representative (Current Employee)
    Covington, KY

    ProsEducation of Financial Industry and Products.

    ConsCall center.....sit at desk all day taking phone calls with little to no time between calls. Extreme micro-management.

    Advice to Senior ManagementTake some phone calls like everyone else..

    – I'm optimistic about the outlook for this company

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    Great company but do not see myself here in the future

    Quality Assurance Engineer (Current Employee)

    ProsBenefits: 401k, IRA-Roth, learn A LOT of how to effectively manage your money (don't even have to be an advisor to learn strategies--it just becomes innate after the frequent conversations and projects one participates in), Corporate Perks/Discounts, Corporate Amex (if applicable),

    ConsIf your passion/interest isn't in financial industry, this career quickly becomes a job.
    Corporate bureaucracy-- everyone seems to hate their job but will quickly act like they love it when asked -_-
    Tuition Reimbursement- Continue education 90% reimbursement up to 10,000...seriously what "good" graduate school, B-School , etc has a tuition of $10,000/year...none

    Advice to Senior ManagementBecome more understanding with employee work/life balance.
    employees seem to not have no say in their roles.

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    • Disapproves of CEO

     

    Great Potential But Political Atmosphere

    Designer (Former Employee)
    Boston, MA

    ProsGreat brand, very smart folks to work with, lots of exposure to multiple kinds of work if you're good and willing to put in the effort, mobility within the company is very good, lots of internal training available, growth potential is huge

    ConsVery political space and typical big organization environment. Don't be surprised by people claiming credit for your work, not have enough time to do career development with your boss, or having limited rewards for your work. Consensus building is huge at Fidelity which is both a positive and a negative.

    Advice to Senior ManagementFolks at the top have little idea who actually creates the creative work. There are so many innovative ideas that either get dropped, ignored or watered down due to design-by-committee.

    Yes, I would recommend this company to a friend

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    A great experience if you are willing to sell your soul

    Anonymous Employee (Former Employee)

    ProsFantastic learning opportunities. Lots of training opportunities. Superb on the job experiences. Great systems and infrastructure. Plenty of very smart people (though not everyone). Like any place, you can always find good decent people whom you will become friends with. There is so much that the company invests in to support its growth, its customers and its employees. A very dynamic company, in many cases cutting edge in its industry. Very good pay for most people - in some cases, truly outstanding pay. And great benefits for everyone.

    ConsThe culture is insidious. Terribly dysfunctional, paricularly the more senior you become. Its simply not about how well you do your job - many people have realized that doing well and being rewarded is as much about making the other person look bad to make you look better. If getting ahead for you means throwing your co-worker under the bus, then this is the place for you. Its such a shame, because the company could be so great, but the culture of fear is simply gripping the place so that people are terrified, yet in many cases they are paid so well that they are equally afraid to leave. Someone who left once told me that working there was like being in an abusive relationship - and you don't realize it until after you have left. So many examples of people who on one day are viewed as superstars, and the next day they are suddenly viewed at the bottom of the heap - in many cases this happens when their manager leaves, and the former manager loved them, but the new manager doesn't value them and wants them gone. So, you come to realize that the ball can drop on you at any moment. I remember one executive saying, verbatim, "we all have a bullet with our name on it, and its only a matter of time until it hits you." Senior management used to be very inspiring years ago, but no longer - it really changed for the worse around 2008 and from what I saw and continue to hear, it keeps going in the wrong direction.

    Advice to Senior ManagementGet rid of your forced distribution performance system. You say you don't have it, but that is not true. Reward true merit, at all levels, period. Figure out a way to re-introduce the value of true integrity in your managers, support those who uphold it, and stop rewarding those who don't. Most importantly, stop rewarding managers who make their bosses look good and do good work but step on others and create harm for others along the way. All of this is going to be very hard for you to do because it will mean re-inventing your culture.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fidelity Investments has a rich and proud history and has grown to become a leading provider of a wide range of services, including investment management, retirement planning, brokerage, and human resources and benefits… Full Overview

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Glassdoor is your free inside look at Fidelity Investments reviews and ratings — including employee satisfaction and approval rating for Fidelity Investments CEO Edward C. “Ned” Johnson, III. All 447 reviews posted anonymously by Fidelity Investments employees.