Fidelity Investments

www.fidelity.com
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Fidelity Investments Reviews

Updated February 27, 2015
Updated February 27, 2015
267 Reviews
2.0
267 Reviews
Rating Trends

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Fidelity Investments CEO Abby Johnson
Abby Johnson
267 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

267 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Tedious, boring, call center type environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT

    I have been working at Fidelity Investments

    Pros

    Benefits. Series 7/63/66 licensing. Co workers

    Cons

    Low pay, not challenging, strict adherence to stats and schedule

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Scrum Master

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Project Manager in Durham, NC
    Current Contractor - Senior Project Manager in Durham, NC

    I have been working at Fidelity Investments as a contractor (less than a year)

    Pros

    Cool environment. No work pressure. Friendly people. No macro management. Flexible timing.

    Cons

    No processes or methodologies. Purely depending on the people. If people move out, there will not be any defined way of managing the projects.

    Advice to ManagementAdvice

    Please focus on training the teams in various methodologies.

    Doesn't Recommend
    Negative Outlook
  3. 3 people found this helpful  

    It is not what they make it seem

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Channel Support Representative in Westlake, TX
    Current Employee - Electronic Channel Support Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    The have great benefits, they offer different reimbursement programs, and get a lotbof vacation days

    Cons

    You get an occurance for using your paid sick time. You movemnt through the company is based on politics not your actual ability to perform the role. Your manager has to sign off on everything so if they dont like you then you are screwed. There is a lack of integrity.

    Advice to ManagementAdvice

    Stop putting people in management based off personality but instead off of the ability to properly manage people and their different personalities. Stop putting people in power that are not ready for it!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Bloated Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Good work life balance.
    Good overall benefits - profit sharing + 7% match on 401k, etc
    Some people within the organization are really good.
    Company is in a great industry.

    Cons

    Very poor working culture
    Bloated organization leading to turf wars
    Good talent wasted away doing menial jobs
    Focus more on production, QC and lower value add jobs versus strategy
    Very poor analytical capabilities

    Advice to ManagementAdvice

    Comp is good. Focus on building lean and talented organization. Many people who are with Fidelity for long time tend to be the road blocks.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Fidelity Investments

    Pros

    Great profit sharing and 401k.Ccmpany pays for CFP education etc

    Cons

    It's a call center with very little room for real advancement.Pay raise for the very best review was 3%.Wages stuck at 2005 levels.Variable comp is always reconfigured to pay less or same as prior year.Very understaffed for the call volumes so rather than hire more people they demand overtime and at the same time blame the employee inefficiency as the cause.It's so micromanaged that a long trip to the potty might get you a "tardy".Use them to get licensed and trained then hit the road

    Advice to ManagementAdvice

    Your profits increased 30% last year Your employees are not machines..they are humans.Focus on retaining the quality people rather than the current churn and burn mentality.You will never achieve your customer service goals with 30% annual employee turnover

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Painful Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Okay if you really need a job. Some departments can be very good. It all depends on the management. Decent benefits. good money management for employees.

    Cons

    Overall very antiquated Vision and Resources. They overspend on garbage tech and cluttered interfaces and workflow. Very wasteful processes and time management. Depending on the department and manager it can sway to very, very micro management environment. Favoritism, politics. Managers and Directors with zero people and management skills. When people die at their desk and leave or take time off for stress, that's a big problem they need to address.

    Advice to ManagementAdvice

    Stand up for your employees. Push for automation. There are a lot of inexpensive ways to achieve it. Get rid of the stressful environment and work practices, care about your employees. Don't make it and spoken issue, if there is a problem that your employees can't voice or put through changes to benefit the clients, the risk and the workers. Allow for growth, don't let personal feelings by management cloud the assent or movement of an employee. You can make more money if you simply automate, care about taking steps forward and don't become detached. There are a lot of complicated issue that can be easily fixed. Don't bog them down in red tape and old way of thinking. Improve the culture of the company. People shouldn't dread going to work. Raleigh, NC (US), Westlake, TX (US), Boston MA (US), Smithfield, RI (US)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Was once a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Fidelity Investments

    Pros

    Salary
    Benefits
    some very bright and talented people

    Cons

    Your entire life is owned and there is no work life balance. Diversity is not there and what goes on inside is far often not what is portrayed outside

    Advice to ManagementAdvice

    Really should try to put your money where your mouth is, if you are going to talk the talk to the world, you should model that behavior internally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Fidelity Investments full-time

    Pros

    Great benefits (one of the best really!) the company trains you very well to get you licensed. This is a great place to start (but don't stay long)

    Cons

    Fidelity is one of the lowest paying company in the financial industry. They start you at $38K. I have been offered $20K - $30K more doing the same for other companies. The quarterly bonus is a joke. If you are a decent rep you can max you bonus really fast. The company does not care if you have post graduate degrees--you will not advance for being better educated and prepared then the next guy. Also, the company has this weird mentality to promote women. If you are a woman and want to advance fast, apply here. Management will hire less qualified women over qualified men just because of their gender. I have seen friends who had 3 years experience or more apply for a job, and management will hire a girl who is still going through full trader training. If you are looking to get paid three times as much, get trained here and apply at Moran Stanley or eTrade. Fidelity does not seem to understand I cannot pay my mortgage with a class A medical insurance.

    Advice to ManagementAdvice

    Hire the best qualified person for the job and not girls who are still going through training. Pay your employee better wages! Your competition is taking advantage of your low salaries and bonus.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    As a contractor - poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - IT Contractor
    Current Contractor - IT Contractor

    I have been working at Fidelity Investments as a contractor (more than 10 years)

    Pros

    Kept up with the latest technologies to support my work experience and expectations

    Cons

    No training for contractors (for me at least). Learn as you go. It was expected to learn what I needed when I needed without much fidelity assistance.
    Work areas must be secured in one location and not at all in others.

    Advice to ManagementAdvice

    Be consistent and treat your contractors with longer terms of employment. I and others started out with one year contracts then reduced to 6 months, then to 3 months, etc. Horrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    They do not value industry exp. or knowledge. A private company that is run more like a public one.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FPCMS in Merrimack, NH
    Former Employee - FPCMS in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Some locations offer free parking. Casual dress and jeans on Friday. Not much more to say than that.

    Cons

    They don't provide formal reviews or offer development. You need to start there right out of school in order to succeed. Value isn't what you know about the industry but how to figure workarounds for their convoluted systems. Not a lot of opportunity for those coming from the outside.

    Advice to ManagementAdvice

    Until you can figure out how to limit the amount of system or applications that are intertwined you won't be able to eliminate the number of daily distractions across a number of teams preventing daily work from occurring and retaining value added management members who most after a short time joining the firm their vision of moving the company forward cannot be accomplished.

    Doesn't Recommend
    Negative Outlook

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