Fidelity Investments

  www.fidelity.com
  www.fidelity.com
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Fidelity Investments Reviews

Updated September 13, 2014
Updated September 13, 2014
1,799 Reviews
3.6
1,799 Reviews
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Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III
Edward C. “Ned” Johnson, III
767 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights

243 Employee Reviews Back to all reviews

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  1.  

    Financial Representative = Phone Monkey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative  in  Greenwood Village, CO
    Current Employee - Financial Services Representative in Greenwood Village, CO

    I have been working at Fidelity Investments full-time for more than a year

    Pros

    Even though the job was TERRIBLE, TERRIBLE, TERRIBLE, I do have so say that Fidelity does have great insurance and if you come aboard without your Series 7 and 63, they will PAY you to study and sit for the exams. If you do not have ANY brokerage / retirement experience, then you will certainly drink your fill of it while you slave away on the phones day after day after day...........

    Cons

    The Cons...WOW, where shall I start? BEWARE: If you are considering applying for the "Financial Representative" position at any Fidelity "contact center", as they call it now, beware! Yes, they will roll the RED CARPET out for you (at the Greenwood Village location they literally did on the first day) and talk about how special you are to the company and how the client is always first and blah, blah, blah. Stay with me here, seriously guys and gals......Then they tell you that after you pass your Series 7 and Series 63 exams that you will first be a MUTUAL FUND TRADER! Wow. A MUTUAL FUND TRADER. Then, after you get your feet wet on the phones, they will send you back to training, where you will become a FULL TRADER! Wow, again. So now, 6 months into the program, after you have your exams under your belt and are totally confused about how to trade a mutual fund, a stock, a CD and even an option, they cut you to the wolves of the floor and away you go. You had better eat your Wheaties folks because your day will now consist of back to back phone calls (even during the so called slow summer months!), continued confusion, frustration and just nasty, nasty clients. Some clients can be pleasant, but those are few and far between. God help you if your Average Handle Time goes above 500 seconds because you will be singled out. God help you if you want to become an "Investment Solution Representative", the so-called sales side of Fidelity where the 'licensed' personnel can only recommend TARGET DATE FUNDS. Guess why this service is free to clients! Oh ya, don't let me forget: Be sure that you are a team player for the weekend volunteer events that the site directors press so much...even after your exhausting phone monkey week, you are expected to be at these events for ZERO pay! Also, be sure to work super hard and MAYBE you might get a quarterly bonus of 1000.00 USD, before its taxed, while at the same time a top performer gets an 'annual salary adjustment' of about 350.00 USD! Ummm, and by the way that is NOT per pay period, that is 350.00 USD pre-tax divided between 26 pay periods. So after you are exhausted from working on the 'trading floor' and hate your life, my advice is to take 'em for all they are worth, get your licensing and your experience and run (do not just walk) away as fast as you can for a company who will value your work ethic and dedication to the industry. Fidelity = Modern Day Financial Sweat Shop. Still don't believe me? Go ahead then and try it and then let's read your review in about 12 months! Good luck 'Trader"!!!!!! Hahahahaha...................

    Advice to ManagementAdvice

    Get rid of the whole RED CARPET roll out show on the first day. If you have meetings scheduled for the Service representatives, please figure out a way to make sure that these meeting materialize, even if "OPA" is off (as it is every darn day). Tone down the whole "what is possible" statements...nobody cares. See the ISR management for who they really are and how they eliminate potential candidates from their pools; the good ones leave anyway. The Greenwood Village office looks and feels like a play-pen, full of Financial-drained Zombies roaming about, just trying to see straight to make it back to their desks. You see it don't you? Sure you do. Everyday.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Be Careful What You Ask For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Westlake, TX
    Former Employee - Anonymous Employee in Westlake, TX

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Good benefits. Flexible work hours and ability to telecommute.

    Cons

    Constantly watching my back. When something goes wrong there's a lot of finger pointing. It all about who you know and how well you cover/kiss butt. BEWARE of the "Judgement" meeting.

    Advice to ManagementAdvice

    More accountability at all levels. Expect more thought leadership from the leaders themselves.

    Doesn't Recommend
    No opinion of CEO
  3.  

    tense and old fashioned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments as a contractor for more than a year

    Pros

    nice building, good pay, nice training

    Cons

    too many managers, not enough worker bees

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    This is not a career. Use it for experience only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Contributions Customer Service Associate 401(K)  in  Albuquerque, NM
    Current Employee - Direct Contributions Customer Service Associate 401(K) in Albuquerque, NM

    I have been working at Fidelity Investments full-time for less than a year

    Pros

    It was easy to get hired. I made some mistakes and they still hired me. I really needed a job so I took it.
    I really like the people I work with. They are intelligent and genuinely friendly, except for a few people, who happen to be in decision making roles. A college education is encouraged and most people have that or have had years experience in customer service, business or finance. This makes for a great group of coworkers, but makes it more tragic given the cons.

    Cons

    I have been at the company for 7 months as a 401K associate.

    I feel like the culture and environment turns my good co-workers into fearful drones looking out for only themselves.

    And now from here down are just facts:

    You have to have your computer system up and running with 4-5 applications by the start of your shift. if the computer locks up, which happens at least once a day, more for others, you cannot let the customer know, keep talking, reboot, refresh etc. they are now transitioning us into a different computer system but coming up this month. I'm not optimistic.

    My Veritude hired co-workers were on the job for 6 months until transitioning into non-Veritude, or I guess "regular Fidelity employees" were not eligible for the mid year review raise. Also, the day they transition, their computer systems were locked up and it took all day for IT to fix. The company was not prepared. This is how I found out how many there were at my site it was about a quarter of the DC associates. Many of these people were some of the best members of my team. I didn't know what Veritude was until I read Glassdoor this evening. it is actually a Fidelity hiring department. It is a temp to hire. So Fidelity hires some employees and gives them the same job as other regular employees but they do not get the mid year review raise or quarterly bonus.

    My manager purposefully plays politics and does not hide it.

    The salary is very low.

    You get sick leave throughout the year but each time you call in sick it counts against you as an "incident". Each manager has discretion on what will be used against you. This is unfair period.

    The company match is 7% on the retirement savings acct. but only after you have worked there 1 year, and you are not 100% vested until five years.

    Each site in the nation has only specific job roles available.

    Our job is to go above and beyond for the customer and work for the customer, which, if done right, means printing out statements and literature by hand and sending them in envelopes or calling out to our solutions desk to do research on complicated issues or submitting research requests which are complicated forms where we have the least bit of training on. Any work done that is not on the phone is going to be counted against your hold time, your idle time or if you are unlucky and do not take your lunch on time, your adherence time.

    We get two 15 min breaks and 30 min lunch. It takes 15 min to walk down to the cafeteria to acquire food after standing in line with the slowest people in the world (management knows this) You eat in 10 min, go to the restroom and rush back to get system ready to start again. that is assuming there are no tasks to wrap up after getting off the phone and starting your lunch clock, and there always is, along with some trying to talk to you.

    Advice to ManagementAdvice

    You have alot of policies in place and you work hard to adhere to them, as managers, for legal reasons and to improve business. This is great. However, you take these policies too seriously. It really feels like the military with a big smile in a grey suit. Break policy and there is a policy to write you up. At a certain level you stop feeling human. You should give employees a second place to go other than the manager for any concerns. Even when we have to change our schedule, call in, or leave early, it is a voice mail or an email that we communicate to. We were given the opportunity to send anonymous suggestions to our manager but our manager read them back to us in our meeting and intimidated us not to write such things and we all feared that our expressions would give us away, even on stuff we didn't write. There is very little downtime off the phones to meet with the team and discuss things. We use our lunches and breaks too often for real tasks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great people hamstrung by a lack of decisive and visible senior leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Smithfield, RI
    Current Employee - Vice President in Smithfield, RI

    I have been working at Fidelity Investments full-time for more than 3 years

    Pros

    Solid pay, decent work-life balance, excellent benefits. The people at Fidelity are smart, friendly and uniformly desire to do the right thing.

    Cons

    Terrible disconnect between senior management and the people below them. Poltiical maneuvering among senior leaders is widespread, a result of C-level unwillingness to set direction clearly or resolve conflicts decisively.

    Company culture is consensus-driven - often from the bottom up in that individuals, groups and teams are left to work things out themselves - and when issues among teams arise that cannot be resolved below the SVP level, they remain unaddressed and left to fester until things get bad enough that someone senior HAS to step in, usually with more fallout than would have been necessary if the problem had been addressed earlier.

    There is a serious blind spot when it comes to recognizing the limits of consensus-building and the fact that leadership by directive is sometimes necessary.

    Advice to ManagementAdvice

    Fidelity does very well in the financial services marketplace, but it would absolutely own that space if it could stop stepping on its own feet. The problem is not how you're communicating to everyone in the organization, it's that you are not leading effectively, and this problem starts with the president of the company. Be visible, be decisive, and set direction - if everything is going to be run by consensus, we don't need you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    I have been working at Fidelity Investments

    Pros

    Lots of career paths that are offered here. Willing management that lets you explore various avenues. The salary is also competitive.

    Cons

    Nepotism. Again, very said that this seems to be a growing issue among big businesses. Individuals at the top swinging their weight.

    Advice to ManagementAdvice

    Let's not let nepotism run things. Let human resource do their jobs. That's right.

  8. 2 people found this helpful  

    Emotional rollercoaster thanks to bad program and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative  in  Merrimack, NH
    Former Employee - Financial Representative in Merrimack, NH

    I worked at Fidelity Investments full-time for less than a year

    Pros

    Profit sharing is 7% after you have been there for 1 year. They will reimburse you for college and even 25% for a new laptop and printer.

    Cons

    Do not believe or support employees. On-boarding managers are unprofessional and condescending.

    Advice to ManagementAdvice

    Revise training program for Financial Representative program. It is not normal for 60% of your classes to fail. Properly train managers to be humans beings and not robots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Broken promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Specialist  in  Westlake, TX
    Former Employee - Help Desk Specialist in Westlake, TX

    I worked at Fidelity Investments as a contractor for more than a year

    Pros

    Easy job to get since they're always hiring. This is also a major reason that their training program is so good.
    High turnover rate can lead to quick promotions early on.

    Cons

    The promised benefits rarely occur. They advertise flexible work options, but the mid-level managers aren't on board with it so in practice don't expect the promises to be kept.
    If you're cynical and uncaring enough to take advantage of customers, step on co-workers, and generally engage in anti-social behavior in order to get ahead, then this is the place for you.

    Advice to ManagementAdvice

    Treat employees like they matter. Anyone intelligent enough to be succeed in a knowledge-based position is not going to be stupid enough to believe that times are lean and we have to accept cuts when management is simultaneously cheering their record year and giving themselves multi-million dollar bonuses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Bright colleagues but bad manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst  in  Boston, MA
    Current Employee - Credit Analyst in Boston, MA

    I have been working at Fidelity Investments full-time for more than 3 years

    Pros

    Excellent work experience as there were many bright people to work with and many good tech projects ongoing. Trading floor environment was fun.

    Cons

    Manager had a problem with bright analysts. There was a culture of good ole boy network

    Advice to ManagementAdvice

    Seek more diversity

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Terrible job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate I  in  Albuquerque, NM
    Current Employee - Customer Service Associate I in Albuquerque, NM

    I have been working at Fidelity Investments part-time for more than a year

    Pros

    Flexible work schedule and health insurance even if you are part-time.

    Cons

    They are always changing things whether it is protocols, standards, or leadership. They don't value their hard working managers.

    Doesn't Recommend
    Disapproves of CEO

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