Fidelity Investments Reviews

Updated April 20, 2015
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3.0
553 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
32 Ratings

553 Employee Reviews

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  1. Financial Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people there are fantastic. I had a great time learning about this world.

    Cons

    Cons are sometimes it feels that the company has unrealistic goals and expectations.

    Advice to Management

    Have a better way to be exposed to other areas of this great company,

  2. Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Merrimack, NH
    Current Employee - Financial Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great learning experience & internal exposure. Benefits such as tuition reimbursement are good for personal advancement.

    Cons

    Very much a phone center; schedule flexibility is non-existent with low pay can be hard to deal with.

  3. Financial Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Overall, we had good benefits. Able to promote semi-often.

    Cons

    Call center atmosphere. Metrics are ridiculously important.

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  5. Financial Representative Full Trader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good people. Great Benefits. Great for someone who wants to start out in the financial industry.

    Cons

    It is a position essentially in a call center.

    Advice to Management

    Job shadowing for potential new hires

  6. Helpful (1)

    A great place to work if you can stand projects moving very slowly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Smithfield, RI
    Current Employee - Director in Smithfield, RI

    I have been working at Fidelity Investments full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, competitive salary, lots of diversions in the way of talks by high profile outside speakers, art tours in the building, classes at the gym, etc.. etc. Very nice and intelligent people work at this company and the majority are very committed to the firm. In that way, it is truly refreshing.

    Cons

    Projects move at a snail's pace. A lot of politics three and four ticks down from the CEO. If you like fast paced and challenging, this is not the place for you. If you want to be more than just a small cog in a huge machine, this is not the place for you. If you mind the ever-present feeling that Big Brother is watching everything you do (in and out of work), this is not the place for you.

  7. Helpful (1)

    Work Culture is changing rapidly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good total compensation (Base+Bonus+Profit Sharing (10% flat goes to 401k account)+7% $to$ 401K match+ Good Health Insurance). That's why the total comp otherwise the base may be lower than other companies. It helps if you are more than 5 years with the company.

    Cons

    Work Culture is changing rapidly. It is not the company that it used to be, regularly laying off senior people with some or other excuses and hiring at the same time at lower level. Being a very big company, groups works in silos. So, some group may be worst than the other, specially if you are applying in SIPD group, careful. Very unstable.

    Advice to Management

    Please improve the work culture so that people enjoy the work and not worry of getting fired. Encourage calculated risk so that people can think out of the box that will yield in job satisfaction, innovation and better productivity.

  8. Helpful (1)

    Great training and supportive team, but job feels irrelevant to real future growth and you are in a true phone center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - High Net Worth Representative in Jacksonville, FL
    Current Employee - High Net Worth Representative in Jacksonville, FL

    I have been working at Fidelity Investments

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great training
    Supportive management
    Available to get OT
    Many diff schedules
    401k, insurance, profit sharing
    Can move up quickly with decent customer service skills

    Cons

    Metrics
    Feels like big brother is watching
    Micromanagement
    Push sales in every role just called by a different name
    Can move up, but only through a phone site.
    You will do one thing all day
    20% OT requirement
    Lower salary for industry

    Advice to Management

    Give employees room to breathe, grow and learn. It is impossibly hard to stay happy and motivated for our customers when we take calls for a minimum of 8 hours non stop

  9. Helpful (3)

    Typical Corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT

    I have been working at Fidelity Investments full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have great benefits, paid time off, and great training to get licensed for the financial exams. Thy also have some 4 10-hour shifts you can work instead of 5 8-hour shifts.

    Cons

    Moving up in the company is completely up to whether or not your manager likes you. Until you move up you're forced to work in service, at the bottom of the pole. You are also typically required to work weekend and nights starting out. Low pay compared to other financial companies. Only work here if you're ok with sitting at a desk answering phone calls all day.

  10. Helpful (1)

    Ok place to work, but not all its cracked up to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at Fidelity Investments full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    They recruit you with the promise of quick promotion and fast track to a 6 figure income. Its as they promise - atleast in my previous roles. Fantastic 401k matching and PSP. Great benefits, great training. Overall pleasant company to start with if you're new in the industry or ready to retire

    Cons

    Its a machine and you get treated like a replaceable cog. Heavy micromanagement to control output of product (ie what you say to clients) They're like the mcdonalds of financial services - you know what you get, whether good or bad. Working there you're forced to adopt their processes and procedures with exact scripts, very robotic - often times reminds me they want you to be a parrot (ie repeat what they say with greater enthusiasm, then they feed you a cracker like Iago from Aladdin). Management recruits you by promising you a book of business and that its like you running your own business but with fidelity's resources and support. Further from the truth. Once you're in, you always have to continue to generate revenue for the firm. This doesn't lend a good hand towards servicing your existing customers. Good pay, but its a hamster wheel. The moment you stop running, you get slapped.

    Advice to Management

    None - they know exactly what they're doing by churning and burning their employees and clients. Fidelity's reps in the industry have been historically known as transactional - getting their commission and moving on. Management on the surface has changed it so it doesn't seem transactional anymore, but it really is still the case. Dear management, If you want to find and retain good talent, give them free agency and the true ability to interact with clients as a relationship instead of a transactional dollar.

  11. It's getting old now....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Consultant in Westlake, TX
    Former Employee - Benefits Consultant in Westlake, TX

    I worked at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Wonderful, friendly people to work with.

    Cons

    Everyone is on an abbreviated salary schedule - hispanics and african-americans alike. This is "old money." There is compulsory volunteering activities and people are kept in check by your typical caucasian female managers. While I was there multiple members of minority groups left for higher paying jobs. They will milk you for all your worth.

    Advice to Management

    People know about your salary schedule. It's on the street. Hire wisely.

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