Fidelity Investments

  www.fidelity.com
  www.fidelity.com
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Fidelity Investments Reviews

Updated September 18, 2014
Updated September 18, 2014
1,803 Reviews
3.6
1,803 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III
Edward C. “Ned” Johnson, III
770 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights

467 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Extremely monotonous.

    Former Employee - Financial Services Representative  in  Salt Lake City, UT
    Former Employee - Financial Services Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Stability. You have a steady paycheck. Good benefits and 401k. Opportunity to make a lot of extra money on overtime if you're willing.

    Cons

    You literally do the same job over and over and over. It is a glorified white collar sweatshop. If you want to advance, you can.

    Doesn't Recommend
  2.  

    Pros and Cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager  in  Boston, MA
    Former Employee - Risk Manager in Boston, MA

    I worked at Fidelity Investments full-time for more than 3 years

    Pros

    Great managers that are supportive, experienced, and usually know a lot about the company.
    Benefits are very good compared to other are employers.
    Good work/life balance.

    Cons

    Company culture is bureaucratic and closed to change. Company organization and size makes terminating problem and or underperforming employees difficult, which negatively affects company morale. In recent years layoffs and site moves have also decreased morale and employee confidence.

    Advice to ManagementAdvice

    Focus more on long-term growth rather than short-term fixes.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    alright I guess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    good benefits and fringe benefits

    Cons

    management has changed to terrible people

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Excellent benefits, decent compensation, responsible for own career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Representative  in  Cincinnati, OH
    Former Employee - Investment Representative in Cincinnati, OH

    I worked at Fidelity Investments full-time for more than 3 years

    Pros

    Retirement benefits are unparalleled, paid time off from day one, fantastic training, beautiful campus and facilities, wonderful co-workers, own your own development, great place to gain experience and start a career, great team atmosphere, weekends and all holidays off are a definite plus.

    Cons

    Hard to get help on career advancement in such a big company, unrealistic sales goals, slow to adopt new technology, high turnover, almost impossible to get ideas implemented, annual merit raises not in line with costs of living increasing, management has so many of their own projects that it is difficult to get guidance, hard work not always recognized.

    Advice to ManagementAdvice

    Need to show more compassion and interest in employees, please learn the different career paths available in order to help employees advance.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Phone Sales: Great place to gain experience but not a place to stay long-term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Solutions Representative  in  Merrimack, NH
    Former Employee - Investment Solutions Representative in Merrimack, NH

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Great experience and great culture. Most managers are extremely supportive and will coach their employees to get better. I was lucky enough to have managers who fostered development and helped me carve out a career.

    Cons

    Pay was on the lower side comparable to the industry. Micromanagement was to the max. Being promoted or hired outside of the phone site was not impossible but not easy and could take a long time.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fidelity pays great but lacks in leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Raleigh, NC
    Current Employee - Director in Raleigh, NC

    I have been working at Fidelity Investments full-time for more than 10 years

    Pros

    Pay and Benefits are good.

    Cons

    Lots of politics. Not a lot of innovation.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Pretty flexible hours, if you're not on the phones. Relaxed, fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pension Specialist  in  Albuquerque, NM
    Former Employee - Pension Specialist in Albuquerque, NM

    I worked at Fidelity Investments full-time for more than 3 years

    Pros

    Casual working environment. You're not micro-managed, as long as you get your work done.

    Cons

    1-2% annual raise, max. Even with a promotion, you will only move to the absolute bottom of the new role's pay band. Don't expect to ever make a wage you'll be proud of.

    Advice to ManagementAdvice

    Overall, not a bad place to work. I guess, recognize that pay is not commensurate with educational and work requirements and that quality people will continue to leave if not addressed.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Great pay/benefits and work/life balance, poor everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Westlake, TX
    Former Employee - Customer Service Specialist in Westlake, TX

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Pays well, and benefits are best I have ever seen or heard of since. 10+ hours of overtime were offered almost every week, optional if you wanted to make more money. Flexible schedule ranging from 7a-midnight, also 4x10's available where you work 4 days a week for 10 hours each day. 2 weeks vacation, might have had 3-6 months waiting period for it, I don't recall.

    You are taking phone calls and there is a call model to follow but it merely guides the flow of the conversation, it does not generally have things you must say word for word, therefore you don't sound and feel like a robot despite the extreme repetitiveness of taking phone calls.

    Looks great on a resume, and is a foot in the door for the finance industry.

    Cons

    Disorganized between departments, as well as possible and probable deliberate deception of employees, dangling the carrot so to speak. And as most places have, occasional incompetent managers.

    This specific role was all inbound phone calls which were randomly graded by customers and managers. Managers who graded your calls were inconsistent with each other, one would give you high marks for a chosen course of action while another would mark low and suggest an alternate route. Or there was the occasional manager who would mark lower than average scores across the board compared to other managers.

    Myself and a few others were selected to get our series 6 & 7's and moved to a different division of WPI (workplace investing, you deal with 401k's and similar accounts) where we made a new team with a new manager. One week later we are all told there was an error in planning, and nobody in our newly found division would be getting licensed. However, the division we left would all be getting licensed. When I asked, I was told I could not be moved back to my old team, or join the training and stay in my new role. A few months later our new division was told we would all be getting licensed as well, only to be told a week later, again, that we would not be getting licensed.

    You are always expected to probe for outside assets that could be brought to Fidelity. If there are assets which can be brought it, after finding them you must transfer the call to a specialist who makes money based on how much he brings in. The numbers you bring in to this department, as well as what actually comes into the company from these leads are tracked by Fidelity, and unable to be viewed by yourself. Management says it doesn't matter what you bring in because it's not your job, but again, these numbers are tracked and managers have access to them, keeping them high will most likely open new doors despite what is said.

    Corporate culture seems that Fidelity wants cheerleaders more than employees. Make the customers believe we're great and you will be too if you give us your money. I came here to help people, and I was naive. It is all about getting more money in the door. But if you can make a lot of money working for Fidelity, and have relatively good job security.

    Advice to ManagementAdvice

    I find it appalling that HR conversations, including interviews, are never recorded, and HR seems to have free reign to say and do whatever they want. An internal position I interviewed for I was told one reason over the phone for not getting the role, and the report back to my manager said a different reason that was never brought up in conversation, and basically said I was horrible at my current job (I scored perfect 7's on all customer experience surveys, 90+ on my call grades except again for the one manager who only gave out 70's, and received the top 20% bonus on my team every quarter I worked there).

    On the off chance management reads this, I had legitimate legal issues personal to me which I did not touch on in my review. These were ignored by HR and, once again, the reports of our conversation reflected topics we didn't discuss. After our conversation all proof in the matter, which I had access to, no longer existed. I went to HR for help only to be kicked while I was down.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time

    Pros

    Great training, generous benefits, caring managers and training facilitators.

    Cons

    Low salary, micromanagement, not much room to grow.

    Approves of CEO
  11.  

    Decent first job out of college but do your research on what career path you would like to take.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Great people to work with. You go through extensive, thorough training with people you will get to know very well with great facilitators leading your class. Great benefits such as 401(k), medical, dental, life insurance etc. You may also attain a number of professional licenses in the financial industry depending on your position. Good opportunity for advancement if you are the type of person that can handle taking calls.

    Cons

    If you work in one of the call centers, the work can become repetitive. You have to adhere to rather tight schedule requirements such as 15 minute breaks and 2-3 hours at a time taking inbound calls. Also, you are evaluated on criteria such as how many calls you take in a certain time frame and how long the conversations take you to complete. If you like speaking with people over the phone, however, you may enjoy it.

    Recommends
    Positive Outlook
    Approves of CEO

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