Fidelity Investments

www.fidelity.com
Employer Engaged

Fidelity Investments Reviews

Updated March 2, 2015
Updated March 2, 2015
532 Reviews
3.0
532 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
532 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

532 Employee Reviews Back to all Reviews

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  1.  

    Great company, but inflexibility is the name of their game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Net Worth Representative
    Former Employee - High Net Worth Representative

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Great training program, friendly people, just like "office Space", unbelievable benefit package , insurance for all needs, and discounts on gym and pc, and other niceties

    Cons

    middling pay, bonuses unrelated to effort, leadership too limited to experience in-house

    Advice to ManagementAdvice

    Managers should take outside talent and move said talent strategically instead of keeping people in positions that do not suit their abilities. Too many experienced people from outside the firm (they claim to be trying to integrate outside opinions) are working in roles that are beneath them...my experience for sure; hence my leaving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Good place to settle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Solutions Representative
    Former Employee - Investment Solutions Representative

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Work-life balance.
    Flex schedule for students.
    Good benefits.

    Cons

    It's a call center.
    No vision insurance, which is weird.
    Unbelievably outdated phone system. Highly fragmented and poorly integrated software systems. You'll have to learn a dozen different systems to efficiently accommodate the variety of customer interaction types.
    You'll work nights and weekends.
    Coworkers are not very inspiring or motivated people. Most have given up on their dreams and settled for mind-numbingly dull work and mediocre pay.
    It's almost impossible to get fired and there isn't much recognition or compensation for exceptional performers.

    Advice to ManagementAdvice

    Spend less time in meetings with each other and more time engaged with your teams.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good for young folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments (more than 10 years)

    Pros

    For experience starting out, the pay and benefits can't be beat. The training provided is good, especially if you're on the phones and need licenses to perform your job.

    Cons

    The company demands a lot from you, in terms of time and commitment. It is also a very political environment, so if you don't march in step, your advancement opportunities can be limited.

    Doesn't Recommend
    Positive Outlook
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  5. 3 people found this helpful  

    Great benefits, poor management with constantly changing direction. Moving most jobs out of state, zero security.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reporting Manager in Boston, MA
    Former Employee - Reporting Manager in Boston, MA

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Great benefits, talented people at the firm

    Cons

    Management direction in constant state of flux. PowerPoint culture, spend much of your time refining presentations for internal meetings.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Flawed Employee Compensation Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Manager in Westlake, TX
    Current Employee - Client Service Manager in Westlake, TX

    I have been working at Fidelity Investments

    Pros

    I worked at Fidelity for 6 years as a Client Service Manager in IWS. Overall, the job is challenging and rewarding but offers little flexibility in terms of how you structure your day. You have 30 minutes for lunch and be prepared for blackout periods for vacation during seasonally high volume periods (i.e. December and April). Regardless of the experience, credentials and skills you bring to the role, you will still be managed like a $10/hour customer service rep. In my experience, don't look to your manager to provide career and professional development, that is up to you. Lastly, depending on the level you are hired at (i.e. 25, 27, 29) you will not be eligible for the full, advertised bonus. This is the great unspoken fallacy of this position. Your time, effort and sacrifice will be rewarded by giving up a portion of your yearly bonus to subsidize the more tenured client managers on the team.

    Cons

    Lack of flexibility, bonus "bell curve", adherence to high customer service levels at the expense of human capital, increasing micro management

    Advice to ManagementAdvice

    Recognize the paradox of the position, you are asking a CSM to be the point of contact and oversee the relationship of multi-billion dollar advisor clients, while at the same time managing him/her on entry-level, call center metrics.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Enterprise Infrastructure Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Internship pay for IT was pretty good. Also get paid hours for extracurricular intern events by the company.

    Cons

    Depending on the manager and department/area in which the internship is, there may not be a ton of work or growth. The experience definitely varied between interns. You can also get lost within this big company, not sure what full-time employees might think.

    Advice to ManagementAdvice

    Provide internships where there is growth in the company and where there will be a need for placement of future talent.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Fidelity Investments

    Pros

    Great benefits 401 plan and profit sharing

    Cons

    Dinosour rules in the company...

    Advice to ManagementAdvice

    less micromanagement

  9.  

    Fidelity might be a good place for you to work, depending on what's important to you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Pasadena, CA
    Current Employee - Financial Representative in Pasadena, CA

    I have been working at Fidelity Investments full-time (more than 8 years)

    Pros

    The total compensation is very generous. I worked there for 10 years, from 2001-2011 and every year we received 20% profit sharing bonus, even though the economy was terrible 2008-2010. Which means they were always profitable. They are focused on on growing their asset share, and if you are good at sales, you will excel and be promoted often.

    Cons

    The employees aren't the most friendly and helpful people, it is a culture of help yourself and you will do well. They are always focused on the bottom line of reaching their outrageous asset goals, at any cost, even lying to their clients. They change CEO's every four of five years which means you have to adapt to a new "vision" to drive sales.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Management put limits on employees' contributions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Westlake, TX
    Former Employee - Anonymous Employee in Westlake, TX

    I worked at Fidelity Investments

    Pros

    Profit sharing - after 2 years of employment
    Bonus potential - depending on position
    Gorgeous campus - walking path, modern facilities

    Cons

    Salary base low for market
    Management put limits on employees' contributions
    You have to work there for 2 years before bonus and profit sharing kick in
    "Secret" relationships influencing Manager / direct report interactions
    Culture - behind the times in technology and operational practices

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    The biggest benefit of this company is that they have a great overall benefit package from healthcare and retirement. They treat their employees well from a benefit stand point.

    Cons

    At times I felt that in order to move up, it didn't matter on your performance, but on who you knew. This was very disappointing.

    Recommends
    Neutral Outlook
    No opinion of CEO

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