Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Reviews

Updated October 15, 2014
Updated October 15, 2014
1,857 Reviews
3.7
1,857 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Abby Johnson
2 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 164 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 203 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 51 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

484 Employee Reviews Back to all reviews

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  1.  

    Good company if you like financial planning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Representative in New Haven, CT
    Current Employee - Investment Representative in New Haven, CT

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    Great benefits, good pay considering you don't have to go out and get your own clients.

    Cons

    Too political. Easy to be pigeonholed into something specific.

    Advice to ManagementAdvice

    Trust your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Design contractor : easy work good pay, short-lived

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Visual Designer in Boston, MA
    Former Employee - Senior Visual Designer in Boston, MA

    I worked at Fidelity Investments as a contractor (less than an year)

    Pros

    Employees (FT) are generally just 'nice' smart people. They were very welcoming. Parameters of projects were clear to me and upper management 'loved' and thought my concepts were 'great'. So it felt like a good fit for me: a huge corporation with a personal touch.

    Cons

    In my case, I was a "open-ended" senior design contractor. Anyone who has worked at a place like FI knows how many hoops one must jump through: credit check, fingerprinting, background check, drug screen- over the course of 2 weeks while waiting for clearance. After all that, I was given, decidedly simple work- waiting for more challenging projects- which never materialized. At interview, I was told that I would be given the opportunity to learn/increase my video edition skills.

    After 7 weeks, I was given sufficient clues such as: "Yes, so much work is coming in that we 'need to' hire a full-time designer, and two more (fresh-out-of-college) contractors soon!" I was never given the decency of a personal meeting to say I was being replaced by two lower-wage earners, or was I just 'let go'? I sent an email inquiring if there were more projects for me, and I was told to 'hang tight as more work may come up." After working June through end of August, and now being 'off' two months, I haven't heard a thing. Radio silence.

    Advice to ManagementAdvice

    Nice clues, but please give contractors the 'real story'. We're all adults and we can take it. I'd just like to have some closure and concrete information to give to future employers about my reason for leaving.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Definitely a career starter career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Associate II-Health & Welfare in Durham, NC
    Former Employee - Financial Associate II-Health & Welfare in Durham, NC

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    The benefits package is really good and there are many opportunities to advance internally.

    Cons

    There is no clear career path to advancement, especially management.

    Advice to ManagementAdvice

    Take more of an investment in the advancement and personal growth of your employees

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to start, struggling to compete in the new world of investing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative in Merrimack, NH
    Former Employee - Registered Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Great benefits for all employees.
    401k match among best in the industry
    Set schedule for phone reps
    Overtime availability if desired

    Cons

    Bureaucracy at it's finest. Nothing ever gets done without 150 groups needing to okay it.
    Extremely difficult to move from phone jobs to elsewhere, regardless of qualification.

    Advice to ManagementAdvice

    Decision making at a turtle's pace only works if you're in a race against turtles. Evolve, or become extinct.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Positive experience and great training program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Westlake, TX
    Current Employee - Financial Services Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Good resources, staff, infrastructure to perform job at a high level

    Cons

    Limited growth and career development. Avg pay

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Financial Services Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer/Developer in Merrimack, NH
    Current Employee - Principal Software Engineer/Developer in Merrimack, NH

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Privately owned company, offers a great benefits package, great online resources for self improvement, overall a great company to work for.

    Cons

    Traditional management methods with chain of authority style and often it is challenging to get in touch with senior management to provide feedback.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    People and organization are great job is monotonous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at Fidelity Investments full-time

    Pros

    There are great benefits and a lot of really nice people, training programs are excellent. Because there are so many locations around the country if you are willing to relocate there is a lot of opportunity out there.

    Cons

    Call volume is too much, there is no way to enjoy your job when there aren't enough employees to handle the call volume. They are understaffed and no one wants to be in the entry level position.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Acceptable if you're out of ambition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    If you're married with kids and a house, and you want to go home at 4:45PM every day, Fidelity is for you. I've never worked less anywhere else. When I've had visitors in on a Friday in the summer, and only 6 of 30 team members are in, they ask "where is everyone" and I have to explain that this is normal. Largely "Working From Home" is used more than it should.

    As far as ambitions go, Abby and Ned own the company. What they want goes. As such, you can expect fiats from on high and many people and divisions shuffling along, getting by. This is not a terrible thing, but you'll not find floors of teams rushing to "get it done" and invent the "next great thing" despite the corporate newsletters the champion such internal trends. Rather you'll find bureaucracy, process, and more process taking weeks to do something as simple as write a single line query. One fiat was all applications moving to Linux servers from Window servers. Why? Ned had met Bill Gates at a conference and decided he didn't like him, so we needed to get rid of Windows.

    Pay is slightly below market, but health benefits are good ($140 for top health plan), bonuses not bad, and the hours are great. Good training budget. OK vacation policy (15 days). Nice facilities.

    Cons

    Big Warning: Fidelity is divesting in Boston and New England. They are moving all the jobs they can to Raleigh (NC), Westlake (TX), Ireland, China and India. Every year more Boston teams get sacked and given the "chance" to move 2000mi or more, though usually only 10% take the offer. Be careful if you're not deeply entrenched in the front office, your days are likely numbered.

    Everyone keeps to themselves. Passing people in the hall, they stare at the floor. In the elevators you could hear a pin drop. Folks are not outgoing and I've seen many teams that sit 10 yards apart and don't know each other at all. This helps breed the internal silos and technical fiefdoms. If you behave gregariously, people will be surprised.

    Fidelity IT loves to talk about Agile, but we actually use FAM, the Fidelity Agile Methodology. During your interview, ask deep questions about how so called "Agile" teams work and you'll be in for a laugh. FAM is a broken application of Agile and little better than classic waterfall. If you've really learned Agile elsewhere, people are going to laugh at you your first few weeks here.

    If you're looking to grow rapidly in tech, look beyond Fidelity. Our systems are laughably behind the times, though our "architectural conferences" will swear they're cutting edge (i.e. IE8 anyone, Java 6, Tomcat 5?).

    Advice to ManagementAdvice

    You're the largest 401K manager in the US. You've got a great brand. Get your tech house in order and continue to lead and set a new standard in 401K experiences. Use the smart people you have and actually breed a true "innovation" culture rather than just speaking about it and running on 2004 tech. Don't hold various town halls talking about how you're helping all your engineers grow, and create "building your career" websites, all the while sacking more teams every quarter. There is little reason to "build your career" when it will soon likely be moved thousands of miles away. This sacks morale.

    Also, do away with Working From Home, people abuse it too much.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Just A Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 8 years)

    Pros

    Worked 8 years. Great benefits, time off & 401k. Great training. "Advocates" healthy work life balance. "Promotes" integrity. "Promotes" a great culture. The people are great and, even at the phone sites, you do get the general feeling there is a consistent strive for a happy, healthy workplace from the CEO & other corporate executives. You're always aware of the direction of the company.

    Cons

    I loved working for this company, just not the management in charge of the phone sites.

    Overall, poor support of all the main themes they advocate: work life balance, integrity, culture. The process that managers are required to maintain a working relationship with their employees doesn't apply with upper management. They put out fires and congregate only when corp executives are paying attention. Huge inconsistencies in OT needs vs. life balance, actual job role vs. what you're responsible for, company processes vs. actual process.

    * A lot of managers confused, uncomfortable, and/or constantly feel their job is at risk.

    * The allowed leniency within each business unit makes for huge discrepancies.

    * A lot of complaints from employees and management that there's a clear disregard to promote people who are actually qualified.

    * Compensation was below average locally and nationally across multiple roles. Team that up with OT + added responsibilities + inconsistent processes + mixed communications and you get high stress for less than average.

    ** It has a lot of the typical political messes a job like this brings. Advancement is possible, but, similar to most companies, you must be liked by the right people. Compensation is comparable if you're one of the top 15% who are selected for one of their prestigious sales roles.

    ** A lot of peers or co-workers outside of the phone sites are relatively more satisfied with the company overall. So, aim for a corporate role or one outside the phone sites is my recommendation if considering this company.

    Advice to ManagementAdvice

    More time and effort is needed by Corporate Executives to put the right people in Management roles at the phone sites and to weed out those who are hurting the brand Fidelity is trying to maintain or strive for. They deal with front-line reps and should understand phone sites are a different beast and becoming a true industry leader starts bottom up.

    Technical training is required for management and Sr. Management at sites if the company wants to move forward. The group has a generally poor understanding of all technology and their tools. At minimum, they need to understand Outlook proficiently and how to sign in to a Video Conference.

    ** HR visits to touchbase with employees at the sites should help provide some accurate insight. However, meetings are set up with screened, hand picked employees prior to these HR roundtables/meetings as preempt attempts to influence the outcome. Pre-screening at some level is understandable, but should not be used to skew and disguise the real issues.

    ** Management at the sites should be limited to the amount of reporting they are in charge of reporting upward. I've seen a lot of inconsistencies with reporting and surveys. A lot of camouflaging. Surveys and reports are necessary to target areas in need of attention and is only helpful if accurate.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Used to be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer in Boston, MA
    Current Employee - Principal Software Engineer in Boston, MA

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Great work/life balance. Great co-workers. There are moments where you can learn a lot, and working in a global organization has great benefits. Bonuses are really good, along with profit sharing. Shares are harder to come by, which is a shame.

    Cons

    Very political organization. The leadership of the technology organization is more concerned about their own personal gain instead of actual technology, and make decisions at the expense of actual development. Too many roles, hard to get anything done in a reasonable amount of time.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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