Fidelity Investments Reviews

Updated August 26, 2014
Updated August 26, 2014
1,782 Reviews

3.6
1,782 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III
Edward C. “Ned” Johnson, III
751 Ratings

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights

460 Employee Reviews Back to all reviews

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  1.  

    Pretty flexible hours, if you're not on the phones. Relaxed, fun environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pension Specialist  in  Albuquerque, NM
    Former Employee - Pension Specialist in Albuquerque, NM

    I worked at Fidelity Investments full-time for more than 3 years

    Pros

    Casual working environment. You're not micro-managed, as long as you get your work done.

    Cons

    1-2% annual raise, max. Even with a promotion, you will only move to the absolute bottom of the new role's pay band. Don't expect to ever make a wage you'll be proud of.

    Advice to ManagementAdvice

    Overall, not a bad place to work. I guess, recognize that pay is not commensurate with educational and work requirements and that quality people will continue to leave if not addressed.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Great pay/benefits and work/life balance, poor everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Westlake, TX
    Former Employee - Customer Service Specialist in Westlake, TX

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Pays well, and benefits are best I have ever seen or heard of since. 10+ hours of overtime were offered almost every week, optional if you wanted to make more money. Flexible schedule ranging from 7a-midnight, also 4x10's available where you work 4 days a week for 10 hours each day. 2 weeks vacation, might have had 3-6 months waiting period for it, I don't recall.

    You are taking phone calls and there is a call model to follow but it merely guides the flow of the conversation, it does not generally have things you must say word for word, therefore you don't sound and feel like a robot despite the extreme repetitiveness of taking phone calls.

    Looks great on a resume, and is a foot in the door for the finance industry.

    Cons

    Disorganized between departments, as well as possible and probable deliberate deception of employees, dangling the carrot so to speak. And as most places have, occasional incompetent managers.

    This specific role was all inbound phone calls which were randomly graded by customers and managers. Managers who graded your calls were inconsistent with each other, one would give you high marks for a chosen course of action while another would mark low and suggest an alternate route. Or there was the occasional manager who would mark lower than average scores across the board compared to other managers.

    Myself and a few others were selected to get our series 6 & 7's and moved to a different division of WPI (workplace investing, you deal with 401k's and similar accounts) where we made a new team with a new manager. One week later we are all told there was an error in planning, and nobody in our newly found division would be getting licensed. However, the division we left would all be getting licensed. When I asked, I was told I could not be moved back to my old team, or join the training and stay in my new role. A few months later our new division was told we would all be getting licensed as well, only to be told a week later, again, that we would not be getting licensed.

    You are always expected to probe for outside assets that could be brought to Fidelity. If there are assets which can be brought it, after finding them you must transfer the call to a specialist who makes money based on how much he brings in. The numbers you bring in to this department, as well as what actually comes into the company from these leads are tracked by Fidelity, and unable to be viewed by yourself. Management says it doesn't matter what you bring in because it's not your job, but again, these numbers are tracked and managers have access to them, keeping them high will most likely open new doors despite what is said.

    Corporate culture seems that Fidelity wants cheerleaders more than employees. Make the customers believe we're great and you will be too if you give us your money. I came here to help people, and I was naive. It is all about getting more money in the door. But if you can make a lot of money working for Fidelity, and have relatively good job security.

    Advice to ManagementAdvice

    I find it appalling that HR conversations, including interviews, are never recorded, and HR seems to have free reign to say and do whatever they want. An internal position I interviewed for I was told one reason over the phone for not getting the role, and the report back to my manager said a different reason that was never brought up in conversation, and basically said I was horrible at my current job (I scored perfect 7's on all customer experience surveys, 90+ on my call grades except again for the one manager who only gave out 70's, and received the top 20% bonus on my team every quarter I worked there).

    On the off chance management reads this, I had legitimate legal issues personal to me which I did not touch on in my review. These were ignored by HR and, once again, the reports of our conversation reflected topics we didn't discuss. After our conversation all proof in the matter, which I had access to, no longer existed. I went to HR for help only to be kicked while I was down.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Decent Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time

    Pros

    Great training, generous benefits, caring managers and training facilitators.

    Cons

    Low salary, micromanagement, not much room to grow.

    Approves of CEO
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  5.  

    Decent first job out of college but do your research on what career path you would like to take.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Great people to work with. You go through extensive, thorough training with people you will get to know very well with great facilitators leading your class. Great benefits such as 401(k), medical, dental, life insurance etc. You may also attain a number of professional licenses in the financial industry depending on your position. Good opportunity for advancement if you are the type of person that can handle taking calls.

    Cons

    If you work in one of the call centers, the work can become repetitive. You have to adhere to rather tight schedule requirements such as 15 minute breaks and 2-3 hours at a time taking inbound calls. Also, you are evaluated on criteria such as how many calls you take in a certain time frame and how long the conversations take you to complete. If you like speaking with people over the phone, however, you may enjoy it.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Financial Representative aka "this is not a sales job but it sure as heck is"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative
    Current Employee - Financial Services Representative

    I have been working at Fidelity Investments full-time for more than a year

    Pros

    There are many positive aspects of working as a financial rep at Fidelity Investments. Even though it is a call center job with stringent metrics and every move and word measured and recorded, it's not horrible. The pay is above average and so are the benefits. The standards are transparent. Not the easiest to meet but no smoke and mirrors except in one respect. When I was hired I was told that this is not a sales job. I was told that is customer service. Told the same thing in training. The truth is different.

    Cons

    After about a month or two on the floor there began to be a lot of pressure to discuss about people increasing their contributions and trying to get them to speak to licensed representatives. We the "guidance" as a plan benefit that is a feature that doesn't cost anything but we're really selling the additional Portfolio Advisory Services that costs additional. Regardless of whether it is a good plan, and I do believe it is, I still feel it is misleading I also feel misled about what I signed on for when accepting the position. I said in the phone interview and in person interview that I did not want a sales job.

    Advice to ManagementAdvice

    Don't tell people this isn't a sales job since it clearly is. Customer satisfaction and loyalty may be #1 but our selling your additional services seems a close second.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Not a place to work Long Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative  in  Durham, NC
    Former Employee - Administrative in Durham, NC

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Its a great stepping stone in your career, they do have a flexible work environment depending on where you work, Boston is hectic and down sizing all the time whereas North Carolina folks are more laid back and slow. Ample parking space in North Carolina

    Cons

    Very little professional growth if you towards the bottom of the totem pole, very high turnover rate and employees are constantly playing musical chairs with regards to cube assignments or reorg in the company. Some professionals are given too much power and run the place like total dictatorship. Would never want to work here again nor would I want to invest my savings with this firm. Loyalty, reliability and professionalism has no value here.

    Advice to ManagementAdvice

    Respect professionals for who they are and for what they have to offer rather than getting some fired because someone doesn't like you and has never worked with you and therefore totally unaware of what are their capabilities. Create a healthy work environment, have a better payscale for lower ranking professionals as opposed to pay people to walk around and do nothing all day.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good benefits at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Exceptional benefits plan and fair salary..

    Cons

    Company expects all dedication to work with little regard to work/life balance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Did not have a really amazing internship experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Intern
    Current Employee - Technical Intern

    I have been working at Fidelity Investments as an intern for less than a year

    Pros

    Good hourly wage, low pressure, relaxing work environment

    Cons

    Not enough work for interns, a lot of down time and busy work

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Senior Management Learning and Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning and Development  in  Boston, MA
    Current Employee - Learning and Development in Boston, MA

    I have been working at Fidelity Investments full-time for more than 10 years

    Pros

    Budgets can be generous. Pay is good. Smart, dedicated employees.

    Cons

    Budget cuts can be austere. Funding of bonus is pathetic.

    Advice to ManagementAdvice

    You can afford to fund bonuses at 100%. As is usual, many senior mgt members appear to be unsuited for the job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Decent pay, good work/life but culture stinks, lack of communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Analyst  in  Research Triangle Park, NC
    Former Employee - Senior Systems Analyst in Research Triangle Park, NC

    I worked at Fidelity Investments full-time

    Pros

    I worked in IT. My immediate team was nice, the pay was good, and I didn't work every weekend. My job was ok. To do my job took wayyyy longer than it needed to take.

    Cons

    I think the culture is competitive to the point that people don't readily share knowledge. They hide it from each other in order to make themselves look better. That kind of behavior doesn't help a company move forward. They are also way too conservative and never want to take responsibility. Instead, they make decisions by consensus so that no one is to blame if something goes wrong.

    Doesn't Recommend

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