Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Reviews

Updated December 9, 2014
Updated December 9, 2014
1,931 Reviews
3.6
1,931 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fidelity Investments CEO Abby Johnson
Abby Johnson
48 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

723 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great Company, Incompetent Lower Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Absolutely great company to work for and great atmosphere. Best retirement benefits and 401k in the industry. Great place to cut your teeth and learn. Tons of opportunity. If you enjoy investments it's a phenomenal place to learn.

    Cons

    Awful and I mean absolutely awful lower management. Do not recognize talent whatsoever. Production means absolutely nothing. Initial management are the employees who couldn't make it in what they actually wanted to do or just wanted to be lazy. Upper management is extremely smart but lower management is very petty and very likely to be as young or younger than you when starting. Fight your way through it and it is very rewarding but it can burn you out initially. Just realize you will be above them soon.

    Advice to ManagementAdvice

    Hire more competent lower management that can actually evaluate talent and intelligence and not just pick the people who they like to recommend for the next position.

    Approves of CEO
  2. 1 person found this helpful  

    Technology at an Investment Firm

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    -Privately owned, Allows heavy emphasis on technology
    -Great health and 401k benefits
    -Relaxed atmosphere, Very focused on work-life balance

    Cons

    -Development dictated by every whim of major, internal customers
    -Quality focused mostly on functional testing
    -Product developed on moving target often makes planning difficult.

    Advice to ManagementAdvice

    Standardize processes and procedures to avoid upsets from issues that arise

  3.  

    Not bad - great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Good work ethic
    Good training
    Great beneits, retirement, company match

    Cons

    No room for advancement
    Meritocracy

    Advice to ManagementAdvice

    none -

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Fair Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Great co-workers, benefits, training, and great support overall

    Cons

    The one thing I would say the company lacks is the discussion on career opportunities

    Advice to ManagementAdvice

    Have more discussions on career opportunities with the employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Westlake, TX
    Current Employee - Financial Representative in Westlake, TX

    I have been working at Fidelity Investments full-time (less than an year)

    Pros

    Great Job, culture, benefits, training

    Cons

    Have to pass the series 7 in the time presented

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  7. 8 people found this helpful  

    Fine job if you can handle being in the phones all day

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Good advancement opportunities. Good training. They pay for series 7 licensing and study time.

    Cons

    On the phone all day. I couldn't handle it.

    Advice to ManagementAdvice

    Nothing.

  8. 6 people found this helpful  

    Great place to gain professional experience out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Durham, NC
    Former Employee - Customer Service Representative III in Durham, NC

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    The company was a great way to gain professional work experience in a corporate environment. The company places major emphasis on customer service, and will reward its employees for meeting SLAs, daily metrics, and going above and beyond to drive customer loyalty. Also, the quarterly bonus potential, employee match for 401k, and profit sharing is amazing! Plus there is plenty of overtime for those who desire it.

    Cons

    Call Center Environment can be very stressful and is not for everyone. Employees have to go through too many avenues to find answers or confirm information, which can effect the employees call handling time and as a result can damage the employees daily metrics and bonus potential. Lastly, has a "Not what you know, but who you know" culture and as a result, the opportunity for growth within the company can be slow if you are not a Fidelity socialite!

    Advice to ManagementAdvice

    Create a better strategy to use the strengths of your employees. For instance, an employee may have an issue meeting metric goals(which is due to the high volume of calls and slow resource utilization procedures), but may have and ability to deal with sensitive scenarios and provide world class customer service. This person should not be overlooked for positions within the company due to low metrics. This type of person may excel departments which service highly sensitive customer scenarios under less pressure(e.g. calls coming in back to back), such as participant advocacy or survivors services.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Great company but something to consider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Boston, MA
    Current Employee - IT Director in Boston, MA

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    Overall I think Fidelity is a great company, the fact that its privately own makes it more immune to market volatility and the year-end bonuses have been fairly consistent

    Cons

    The promotion process is a complete mystery and it appears to be highly political
    Once you reach a certain level (director) within IT at least there are no annual market adjustments, so every year you are in theory making less money. Plus there are no catch-up adjustments.
    When applying to a job at the same level the policy is that you cannot get a salary increase, even if the job is vastly different and within a different business unit. Which means overall you are stuck at your current salary unless you look outside the firm

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Tuition reimbursement, good profit sharing, 401k.

    Cons

    Reliance on stats and metric in certain environments

  11. 1 person found this helpful  

    Great benefits and transparency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quality Assurance Engineer in Merrimack, NH
    Former Employee - Senior Quality Assurance Engineer in Merrimack, NH

    I worked at Fidelity Investments full-time (more than 8 years)

    Pros

    Provided the tools to do your job. Supported QA data that allowed releases to delay if not ready. Excellent benefits and bonus structure. Direction was communicated regularly

    Cons

    not a company to relocate with. heard of several coworkers going to another location in the country, then being part of the next layoff

    Advice to ManagementAdvice

    Work towards longer range employee location planning to avoid what I mentioned for cons.

    Recommends
    Neutral Outlook
    Approves of CEO

Fidelity Investments Photos

Work at Fidelity Investments? Share Your Experiences

Fidelity Investments

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.