Fidelity Investments Reviews

Updated April 14, 2015
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141 Employee Reviews

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  1. Helpful (1)

    Fidelity is a hiring joke!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health & Wellness Representative II in Albuquerque, NM
    Former Employee - Health & Wellness Representative II in Albuquerque, NM

    I worked at Fidelity Investments full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The starting pay is good.

    Cons

    They lie to their employees and don't care about them or their families.

    Advice to Management

    Stop using future employees to do the job of your Human Resource department, if you have one.

  2. Helpful (4)

    Be careful not to think outside the very small box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Represenhtative in Westlake, TX
    Former Employee - Client Services Represenhtative in Westlake, TX

    I worked at Fidelity Investments full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They offer excellent medical and educational benefits.

    Cons

    Working at Fidelity will be frustrating for anyone who likes to think for his or herself. In the call center, you are considered close to a trained parrot, and the only value the company recognizes is your ability to regurgitate the same lines over and over. Even after considering very carefully how to word certain items with customers, a management intern with weeks of relevant experience who has very little understanding of your job will listen to your calls and tell you exactly how they want you to speak to customers, down to exact lines of text that won't work very well and will cause you more problems with customers. Thinking people will hate this. Work is very boring and rote. The tools provided to get the job done are poorly designed, and can hurt your call statistics. You will be assigned a queue for a specific pool of customers, and some are far worse than others. This too will affect your statistics.

    Advice to Management

    People who receive excellent ratings from customers themselves, don't need endless internal reviews determining whether they're following the latest call model of the month. Why not focus those resources where it is needed; the representatives with poor customer ratings.

  3. Helpful (12)

    A Cesspool That Sucks The Life Right Out of You.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Specialist in Covington, KY
    Former Employee - Portfolio Specialist in Covington, KY

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    There's a roof on the building, so you don't get wet when it rains.
    The knives in the cafeteria are not sharp enough to slit your wrist if you feel the urge.

    Cons

    It's culture of lip service, where you're not exactly telling lies but close to it.
    The pay is horrible. I was paid $20,000 under the industry average.
    It's a political game from Day One. If you want to get anywhere, you'll need to invest in a set of knee pads.

    Advice to Management

    Working at Fidelity Investments was far and away the worst experience of my life. Sometimes, I still have night mares that I'm still working there. There's too many layers to management. Anyone who wears the title "director" or "senior director" is so far removed from the process that they may as well work in another company. They really don't get it. The people making decisions have no idea what the decisions are actually effecting. Leaving the company was the best thing I ever did.
    NO, I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. IF YOU'RE HAVING TROUBLE FINDING A JOB, I'D GO SLEEP ON A PARK BENCH BEFORE I'D TAKE A JOB THERE

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  5. Helpful (4)

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Salt Lake City, UT
    Former Employee - Financial Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    good benefits, they paid for lunch several times.

    Cons

    It's a call center!!!! If you think there's the slightest chance you wouldn't mind working in a call center, even if there are good benefits, think again! This. Job. Sucks.

    Advice to Management

    Quit and find a new job because you are the blind leading the blind, regurgitating the propaganda which you get from your supervisor to those who are below you.

  6. Helpful (5)

    Fidelity Workplace Guidance Role in Westlake is a Major Disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workplace Guidance I in Westlake, TX
    Former Employee - Workplace Guidance I in Westlake, TX

    I worked at Fidelity Investments full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits.

    Wonderful location on beautiful campus with amenities.

    Opportunities for advancement.

    Workplace Guidance role inspires reps with mission to help customers with onboarding within their employer sponsored 401k plan.

    Top-notch facilitator teaches principles involving the use of consultative selling skills to facilitate deeper, needs-based analysis in order to better serve customers.

    Cons

    Unfortunately, when training ends, the reality is that associates must position Fidelity IRA's, regardless of whether or not enough information has been gathered from the customer to substantiate the pitch. Since there's no time for a consultative approach when managers expect you to take as many calls as possible--- and because there's no need for a consultative approach when an IRA is always the answer--- phone interactions result in the same canned pitch over and over.

    Managers and Guidance Support Specialists coach to numbers only. Customer satisfaction surveys somehow no longer matter. Site wide departmental sales performance reports are routinely e-mailed to the group and posted on white boards near team areas. Stats reports (number of calls handled, average handle time, etc.) are e-mailed daily. Associates are even required to keep a running personal daily tally and turn it in each week as a sort of unofficial reporting mechanism which is still e-mailed out to the team.

    Within the Workplace Guidance business unit there is also a drive that pits all sites against one another, competitively speaking. Westlake prides itself on being "relentless" and even encourages dishonest tactics to provide an unfair advantage such as working unscheduled overtime in order to take more phonecalls than other sites.

    Advice to Management

    Recognize the disconnect between the ideals/vision you promote and current practices. Have the courage to stand up for what's right for associates and above all--- customers.

    VP- Associates should not feel like they're being managed by you. Trust the managers and GSS's you have hired, and allow them to appropriately manage reps. Associates ought to be able to confidently send/receive e-mail communications to/from their own manager without involvement from a VP.

    I LOVED working for Fidelity, and never wanted to leave until working in this job. Even though I was always in good standing and highly rated with Fidelity, in this job I suddenly lived in constant fear that I might be fired due to this intense, threatening leadership style. I couldn't sleep at night. Using fear to motivate is damaging.

  7. Helpful (2)

    manager was a cronie

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    no pros at all at this pt.

    Cons

    pretty much everything- *10 city

    Advice to Management

    don't run out of shrimp at the xmas part

  8. Helpful (3)

    I'd work at McDonalds or D'Angelos over this place (and some current employees have according to their resumes)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Salt Lake City, UT
    Former Employee - Financial Services Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's impossible to get fired, but other than that there is not a single pro that comes to mind...how can there be pros when you have 7 long hours of customer service calls. It's literarily call after call from clients who are pissed off and only call in because they have a problem. Maybe flipping patties and making sandwiches isn't such a bad idea, huh?

    Cons

    The managers get paid to keep their reps in the call center aka prison. You do not want to do a life sentence at this place because you'll wake up in 20 years and still be taking 7 hours of phone calls and making 40k a year. There is no advancement at all! This job will not help you get your foot in the door to move through the company...it will get you in the door to move from phone center job to phone center job to phone center job aka lateral movement with new job titles and more annoying clients.
    This place hires photography majors, geology majors, heck even people without a college degree, so if you have a finance, accounting, or econ degree, look elsewhere if you want to start a real career in finance or any business field because this place is like a kindergarten for adults (why else are the walls painted mac n cheese orange, sun yellow, puke green?

    Advice to Management

    Hire iRobot to start creating call center reps because this job should be extinct by now.

  9. Deteriorating culture, talent pool diminishing , management self serving, seasoned reps run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Fidelity Investments full-time (more than 10 years)

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Fast promotion early phase career due to seasoned talent leaving pockets for movement.
    Fair work life balance.
    Free coffee.
    Benefits are ok but they are slowly being taking away
    50 years of brand recognition (good)
    Great relationships with peers.

    Cons

    Firm having identity crises. Technology is getting worse with wasteful spending. Clients are treated like numbers, now that reps are forced to act like a Wire house brokers. I
     Don't know many SAE's who want to stay. They are all looking they just don't want the firm to know. Reps know company surveys to employees can be pulled so it's incorrect data.
    Micro management is immense!!! They even make the reps enter the data for the spreadsheets for upper management. Reps can not even do their job with these time wasters.

    Advice to Management

    Work from home? 1 or 2 days a week?
    Give your revenue producers a raise don't cut their pay like you did recently nationally
    When was the last time you investigated your leadership through the eyes of the employees?
    Who is in charge?
    TOA out ratio? It isn't the employees, it's you! Self preservation clouds the truth.

  10. Helpful (1)

    Hired through Veritude, Fidelity's staffing company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    There is a bit of learning curve, but after that it is an easy job.

    Cons

    Do not accept employment through Veritude. They hired me with 23 others. We were brought on under the guise of temp to perm, and promptly released. We were brought on to cover vacations and the tax season, then kicked to the curb.

    Advice to Management

    Be honest with your employees.

  11. Helpful (3)

    Good at first, then downhill from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Greenwood Village, Arapahoe, CO
    Current Employee - Financial Representative in Greenwood Village, Arapahoe, CO

    I have been working at Fidelity Investments full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I will say that the Series 7 training that they provide is excellent. Ok for a year, if it's your first job out of college.

    Cons

    Upper management does a great cheer-leading bit but the real world is quite different. Every move you make is recorded and monitored, if you make a rookie mistake they make you feel terrible, very little praise without a "but". Lot's of nitpicking criticism. You have no time to socialize because every minute is accounted for. The work itself is ok but quite a grind when you average 50 calls a day with only 2 15 min. breaks. Grueling for little pay.

    Advice to Management

    You work people to death, for sub-par wages. Then you criticize and berate employees for every little thing. The only reason you have good retention is that the economy is terrible for jobs. When this changes you will see a mass exodus.

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