Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Reviews

Updated December 19, 2014
Updated December 19, 2014
1,940 Reviews
3.6
1,940 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
53 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

505 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Acceptable if you're out of ambition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    If you're married with kids and a house, and you want to go home at 4:45PM every day, Fidelity is for you. I've never worked less anywhere else. When I've had visitors in on a Friday in the summer, and only 6 of 30 team members are in, they ask "where is everyone" and I have to explain that this is normal. Largely "Working From Home" is used more than it should.

    As far as ambitions go, Abby and Ned own the company. What they want goes. As such, you can expect fiats from on high and many people and divisions shuffling along, getting by. This is not a terrible thing, but you'll not find floors of teams rushing to "get it done" and invent the "next great thing" despite the corporate newsletters the champion such internal trends. Rather you'll find bureaucracy, process, and more process taking weeks to do something as simple as write a single line query. One fiat was all applications moving to Linux servers from Window servers. Why? Ned had met Bill Gates at a conference and decided he didn't like him, so we needed to get rid of Windows.

    Pay is slightly below market, but health benefits are good ($140 for top health plan), bonuses not bad, and the hours are great. Good training budget. OK vacation policy (15 days). Nice facilities.

    Cons

    Big Warning: Fidelity is divesting in Boston and New England. They are moving all the jobs they can to Raleigh (NC), Westlake (TX), Ireland, China and India. Every year more Boston teams get sacked and given the "chance" to move 2000mi or more, though usually only 10% take the offer. Be careful if you're not deeply entrenched in the front office, your days are likely numbered.

    Everyone keeps to themselves. Passing people in the hall, they stare at the floor. In the elevators you could hear a pin drop. Folks are not outgoing and I've seen many teams that sit 10 yards apart and don't know each other at all. This helps breed the internal silos and technical fiefdoms. If you behave gregariously, people will be surprised.

    Fidelity IT loves to talk about Agile, but we actually use FAM, the Fidelity Agile Methodology. During your interview, ask deep questions about how so called "Agile" teams work and you'll be in for a laugh. FAM is a broken application of Agile and little better than classic waterfall. If you've really learned Agile elsewhere, people are going to laugh at you your first few weeks here.

    If you're looking to grow rapidly in tech, look beyond Fidelity. Our systems are laughably behind the times, though our "architectural conferences" will swear they're cutting edge (i.e. IE8 anyone, Java 6, Tomcat 5?).

    Advice to ManagementAdvice

    You're the largest 401K manager in the US. You've got a great brand. Get your tech house in order and continue to lead and set a new standard in 401K experiences. Use the smart people you have and actually breed a true "innovation" culture rather than just speaking about it and running on 2004 tech. Don't hold various town halls talking about how you're helping all your engineers grow, and create "building your career" websites, all the while sacking more teams every quarter. There is little reason to "build your career" when it will soon likely be moved thousands of miles away. This sacks morale.

    Also, do away with Working From Home, people abuse it too much.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Extremely monotonous.

    Former Employee - Financial Services Representative in Salt Lake City, UT
    Former Employee - Financial Services Representative in Salt Lake City, UT

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    Stability. You have a steady paycheck. Good benefits and 401k. Opportunity to make a lot of extra money on overtime if you're willing.

    Cons

    You literally do the same job over and over and over. It is a glorified white collar sweatshop. If you want to advance, you can.

    Doesn't Recommend
  3. 2 people found this helpful  

    Just A Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 8 years)

    Pros

    Worked 8 years. Great benefits, time off & 401k. Great training. "Advocates" healthy work life balance. "Promotes" integrity. "Promotes" a great culture. The people are great and, even at the phone sites, you do get the general feeling there is a consistent strive for a happy, healthy workplace from the CEO & other corporate executives. You're always aware of the direction of the company.

    Cons

    I loved working for this company, just not the management in charge of the phone sites.

    Overall, poor support of all the main themes they advocate: work life balance, integrity, culture. The process that managers are required to maintain a working relationship with their employees doesn't apply with upper management. They put out fires and congregate only when corp executives are paying attention. Huge inconsistencies in OT needs vs. life balance, actual job role vs. what you're responsible for, company processes vs. actual process.

    * A lot of managers confused, uncomfortable, and/or constantly feel their job is at risk.

    * The allowed leniency within each business unit makes for huge discrepancies.

    * A lot of complaints from employees and management that there's a clear disregard to promote people who are actually qualified.

    * Compensation was below average locally and nationally across multiple roles. Team that up with OT + added responsibilities + inconsistent processes + mixed communications and you get high stress for less than average.

    ** It has a lot of the typical political messes a job like this brings. Advancement is possible, but, similar to most companies, you must be liked by the right people. Compensation is comparable if you're one of the top 15% who are selected for one of their prestigious sales roles.

    ** A lot of peers or co-workers outside of the phone sites are relatively more satisfied with the company overall. So, aim for a corporate role or one outside the phone sites is my recommendation if considering this company.

    Advice to ManagementAdvice

    More time and effort is needed by Corporate Executives to put the right people in Management roles at the phone sites and to weed out those who are hurting the brand Fidelity is trying to maintain or strive for. They deal with front-line reps and should understand phone sites are a different beast and becoming a true industry leader starts bottom up.

    Technical training is required for management and Sr. Management at sites if the company wants to move forward. The group has a generally poor understanding of all technology and their tools. At minimum, they need to understand Outlook proficiently and how to sign in to a Video Conference.

    ** HR visits to touchbase with employees at the sites should help provide some accurate insight. However, meetings are set up with screened, hand picked employees prior to these HR roundtables/meetings as preempt attempts to influence the outcome. Pre-screening at some level is understandable, but should not be used to skew and disguise the real issues.

    ** Management at the sites should be limited to the amount of reporting they are in charge of reporting upward. I've seen a lot of inconsistencies with reporting and surveys. A lot of camouflaging. Surveys and reports are necessary to target areas in need of attention and is only helpful if accurate.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    WI at Fidelity is the most boring BU of the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Durham, NC
    Current Employee - Systems Analyst in Durham, NC

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    The Company Culture is laid back.
    Company Culture is also very ethical, they take their user data very seriously, some Health vendors use Prod data in their test environment and don't mask it. Our company makes sure it's not traceable

    Cons

    It's boring, if I don't do something I can always put blame on the bureaucracy and people understand...
    There's no attempt to build rapport amongst your fellow employees. People need to be forced by the PM to help yo in your project.

    Advice to ManagementAdvice

    Switch to Agile, and actually listen to your employees...

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Micro managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Merrimack, NH
    Current Employee - Registered Representative in Merrimack, NH

    I have been working at Fidelity Investments full-time (more than 8 years)

    Pros

    There are good opportunities for those straight out of college, but not for seasoned registered reps. Benefits are good.

    Cons

    Micro managed to the micron. No career path outside of the limited options presented by your particular group. Apply for desired jobs from the street or you will not get there. Low compensation even for performers. Always a metric to keep you from getting a good bonus no matter how high you perform.

    Advice to ManagementAdvice

    If you want to retain clients, always act in their best interest. Fix your front end applications.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Fidelity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Representative in Merrimack, NH
    Former Employee - Investment Representative in Merrimack, NH

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    Great office culture, training, and work/life balance

    Cons

    Compensation was on the lower part of the industry, however, the benefits almost offset it.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Good hours and good people

    Cons

    Poor pay and awful CEO

  9.  

    Great company, however interview process lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Pasadena, CA
    Current Employee - Financial Services Representative in Pasadena, CA

    I have been working at Fidelity Investments full-time (less than an year)

    Pros

    Great company with many befits, however you start off in a sales position.

    Cons

    There was a lack of information coming from management, which made it hard to do my job. The recruiter that recruited me was as pleasant as can be, but thats where it ended.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Work/Life Imbalance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Fidelity Investments full-time (more than 3 years)

    Pros

    The Benefits are good, that is after all a major product offered by the company. This is a respectable company and a leader in the industry.

    Cons

    Work life balance is non existent in the support software support role. The office culture is fairly hostile to change or improvments. Constructive critisism is a foreign concept, conform or be ostracized is the unfortunate successful path. The job role, responsabilties continually expand while the workforce shrinks.

    Advice to ManagementAdvice

    The enviornment needs to have standards in place and enforced.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Excellent benefits, decent compensation, responsible for own career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investment Representative in Cincinnati, OH
    Former Employee - Investment Representative in Cincinnati, OH

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Retirement benefits are unparalleled, paid time off from day one, fantastic training, beautiful campus and facilities, wonderful co-workers, own your own development, great place to gain experience and start a career, great team atmosphere, weekends and all holidays off are a definite plus.

    Cons

    Hard to get help on career advancement in such a big company, unrealistic sales goals, slow to adopt new technology, high turnover, almost impossible to get ideas implemented, annual merit raises not in line with costs of living increasing, management has so many of their own projects that it is difficult to get guidance, hard work not always recognized.

    Advice to ManagementAdvice

    Need to show more compassion and interest in employees, please learn the different career paths available in order to help employees advance.

    Recommends
    Positive Outlook
    Approves of CEO

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