Fidelity Investments

www.fidelity.com

Fidelity Investments Reviews

Updated January 27, 2015
Updated January 27, 2015
2,005 Reviews
3.6
2,005 Reviews
Rating Trends

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Approve of CEO
Fidelity Investments CEO Abby Johnson
Abby Johnson
87 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

259 Employee Reviews Back to all reviews

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  1.  

    Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA

    I worked at Fidelity Investments full-time (more than 10 years)

    Pros

    Fidelity has a great benefits. Technology just okay. many old applications and technology are still exists,

    Cons

    layoff many experience workers and rehiring no-experience with associate level. I don't know if this is a good strategy, but it happened. so your work loads will be heavier and harder to handle. Plus you have to train the non-experience person. you will feel very stressful and demanding are very high in there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    you're still a phone rep/clone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Trader in Salt Lake City, UT
    Former Employee - Full Trader in Salt Lake City, UT

    I worked at Fidelity Investments full-time (more than 10 years)

    Pros

    Good benefits, decent salary. Good training.

    Cons

    No matter how you slice it, you are working in a CALL CENTER. This means you will be micromanaged, treated like a child, and forced to work overtime because the firm refuses to staff properly during tax season. You can choose the flavor of calls you want (i.e. trading, advisory, service, retirements) but at the end of the day its still just about AHT, ACW, and the same old call center crap.

    Advice to ManagementAdvice

    Get with the 90's-rotate reps between inbound calls and email/chat functions.

    Doesn't Recommend
    Approves of CEO
  3. 2 people found this helpful  

    Gained good experience/knowledge but continue to look else where after getting licensed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trader in Covington, KY
    Former Employee - Trader in Covington, KY

    I worked at Fidelity Investments full-time (more than a year)

    Pros

    Good benefits, nice campus, education to get license is great and they pay you to study which is almost unprecedented in the industry

    Cons

    No room to grow or opportunities to get out of call center, pay is lousy and the bonuses are based on customer experience surveys that are usually confusing to the customer ending in a bad bonus, unqualified people everywhere and managers usually don't know whats going on with current products, trade support always blames rep, no support whatsoever....Get license and leave if you can. Not a good work/life balance.

    Advice to ManagementAdvice

    Create a better bonus payout scale, create more time for off phone time because taking 60 calls a day non stop is stressful and exhausting for the current pay, keep managers up to date with current products so they can offer support to their traders,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Human Resources Need to Look in the Mirror - Shameful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Boston, MA
    Current Employee - Vice President in Boston, MA

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Fidelity for many years was a great place to work. Times have changed. Think twice before accepting an offer. Many of us are miserable here.

    Cons

    The human resources group can't seem to set an example for others. They have leaders to lie and treat others poorly. These leaders twist stories and examples to benefit their own agenda.

    Constant change in company direction and leadership. Lots of wasted time and money.

    Advice to ManagementAdvice

    Wake up Fidelity. Your employees are talking and you are not listening.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Decent place to get your financial licenses, and thats about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in American Fork, UT
    Current Employee - Financial Representative in American Fork, UT

    I have been working at Fidelity Investments full-time (more than a year)

    Pros

    Paid study time to pass exams.

    Cons

    Fidelity is one of those "we grew too fast for our own good" companies. From 1990 to 2000, the employee base grew exponentially and alot of people who had no business being in any sort of management role found themselves in charge of other people in management. Fidelity now cannot care about their new recruits having bachelor's or master's degrees, because many of the site directors have only high school diplomas to their name. The national director of phone centers is working on a bachelor's degree. There is no reward for education or effort, and for a while the quickest way to get into a manager position was to be female--hardly any other qualification was needed.

    Advice to ManagementAdvice

    Clean house. Get rid of all the college dropouts leading your customer support teams. Stop playing favorites to females employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    It's Who You Know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Processor in Covington, KY
    Former Employee - Processor in Covington, KY

    I worked at Fidelity Investments full-time (more than 10 years)

    Pros

    Steady work. Great retirement.

    Cons

    Heavy middle management that has too much power. Too many chiefs and not enough indians. Plays favorites. Review process is a joke. Moving up or lateral takes forever if possible at all, unless you have some kind of relationship with the management.

    Advice to ManagementAdvice

    Limit the amount of Directors and Managers ratio to employees. Listen and take action on employee surveys on how they feel they are being treated.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Covington, KY
    Former Employee - Anonymous Employee in Covington, KY

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    great work environment and benefits; on campus cafe was top notch; plenty of budget money to get things done the right way.

    Cons

    management has turned into a seas pool of back stabbing weasels; no opportunity for advancement if you are not part of the 'club'

    Advice to ManagementAdvice

    Recognize that you are driving out the best talent and start acting like you have a clue (as difficult as that might be for you to do)

  9. 2 people found this helpful  

    Financial Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments

    Pros

    Great benefits (401k match, tuition reimbursement, fitness expense reimbursement, computer purchase reimbursement).

    Cons

    Once you work at a call center, it's hard to transition to a position outside of the call center. Old boys club culture.

  10. 3 people found this helpful  

    Define Contribution Representative, working in the call center managing retirement plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Define Contribution Representative (Call Center) in Durham, NC
    Former Employee - Define Contribution Representative (Call Center) in Durham, NC

    I worked at Fidelity Investments full-time (less than a year)

    Pros

    They sometimes give free food when you have to work overtime.
    They REALLY care about the customer.....(not so much the worker)

    Cons

    There is mandatory overtime during the months that there is high call volume, i.e. January is when they send out 1099 R forms, customers call in for tax questions as well as statement questions. This is the time that the only way to get out of working overtime is to obtain valid permission through the program director. The overtime is 11 hours.
    Another con is the phones are constantly ringing there is no break between calls as soon as the caller hangs up the next call is already through and you have to be ready.
    If you want a job outside of the field you are in you have to wait a year to get to a different sector.
    There are so many goals they want done on every call, you have to maintain a relationship with the caller, ask protruding personal questions of why they want to take out money out of THEIR 401ks, you have to get a guidance opportunity in where you feel like a seller, you have to get a PCC in where you talk about how much they are putting in their 401k...etc, etc. the list goes on, you have to get so much done in one call, every call.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    They should change their name to Infidelity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Decent pay, decent benefits, workable facilities. It is difficult to find another fourteen words to meet the requirements of this posting.

    Cons

    Good old boy type of culture there.
    If you are the type that enjoys getting credit when deserved, you can forget that here, but they will let you know if they don't like something you are doing.
    Too much fraternizing with co-workers going on, and not just hanging out (Holiday Parties are for employees only, this is where a lot of the Infidelity comes into play).
    If you are relying on your merits to take you places, you can forget that here. It's all about who you know and who's jokes you laugh at.
    Too many double standards (what is good for one person, is not good for the next even if they are suppose to be a level above you.)
    Middle management needs to be thoroughly investigated.
    They throw around the VP title to anyone; deserving or not.
    No promotional opportunities unless you know someone.
    HR is a joke; not really a support system and they are somewhat difficult to reach.
    Fear is often used to try to get you to conform or become friends

    Advice to ManagementAdvice

    Do a thorough review of all Directors and VP's. You are being hoodwinked by the results that are driven by your front line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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