Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Reviews

Updated December 15, 2014
Updated December 15, 2014
1,937 Reviews
3.6
1,937 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
51 Ratings

Review Highlights

Pros
  • Good work life balance with encouraging co-workers for the most part (in 166 reviews)

  • Great Benefits, Employee friendly, but sometimes overkill with thousands of policies (in 210 reviews)


Cons
  • Company expects all dedication to work with little regard to work/life balance (in 52 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 70 reviews)

More Highlights

250 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    They should change their name to Infidelity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Decent pay, decent benefits, workable facilities. It is difficult to find another fourteen words to meet the requirements of this posting.

    Cons

    Good old boy type of culture there.
    If you are the type that enjoys getting credit when deserved, you can forget that here, but they will let you know if they don't like something you are doing.
    Too much fraternizing with co-workers going on, and not just hanging out (Holiday Parties are for employees only, this is where a lot of the Infidelity comes into play).
    If you are relying on your merits to take you places, you can forget that here. It's all about who you know and who's jokes you laugh at.
    Too many double standards (what is good for one person, is not good for the next even if they are suppose to be a level above you.)
    Middle management needs to be thoroughly investigated.
    They throw around the VP title to anyone; deserving or not.
    No promotional opportunities unless you know someone.
    HR is a joke; not really a support system and they are somewhat difficult to reach.
    Fear is often used to try to get you to conform or become friends

    Advice to ManagementAdvice

    Do a thorough review of all Directors and VP's. You are being hoodwinked by the results that are driven by your front line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Define Contribution Representative, working in the call center managing retirement plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Define Contribution Representative (Call Center) in Durham, NC
    Former Employee - Define Contribution Representative (Call Center) in Durham, NC

    I worked at Fidelity Investments full-time (less than an year)

    Pros

    They sometimes give free food when you have to work overtime.
    They REALLY care about the customer.....(not so much the worker)

    Cons

    There is mandatory overtime during the months that there is high call volume, i.e. January is when they send out 1099 R forms, customers call in for tax questions as well as statement questions. This is the time that the only way to get out of working overtime is to obtain valid permission through the program director. The overtime is 11 hours.
    Another con is the phones are constantly ringing there is no break between calls as soon as the caller hangs up the next call is already through and you have to be ready.
    If you want a job outside of the field you are in you have to wait a year to get to a different sector.
    There are so many goals they want done on every call, you have to maintain a relationship with the caller, ask protruding personal questions of why they want to take out money out of THEIR 401ks, you have to get a guidance opportunity in where you feel like a seller, you have to get a PCC in where you talk about how much they are putting in their 401k...etc, etc. the list goes on, you have to get so much done in one call, every call.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Fragmented and constant restructuring

    Former Employee - Software Engineer/Developer in Boston, MA
    Former Employee - Software Engineer/Developer in Boston, MA

    I worked at Fidelity Investments full-time

    Pros

    - Excellent benefits (401k matching, discounts with major companies, free portfolio mgmt, etc..)
     - Great if you want a job that is laid back
     - A lot of flexibility to move laterally

    Cons

    - Salaries are not competitive
     - Boss had very little power in giving reasonable raises because of "company policy"
     - The work is not as challenging as it could be
     - Lots of red tape when you wish to use software that is not on the company list of "compliant" software
     - Business casual dress code forced on software engineers is never a good idea

    Advice to ManagementAdvice

    Stop the infinite restructuring and IT Transformation. When I joined, there was a restructuring going on. I asked employees working there and they had said that it was par for the course and that some of them had experienced so many they lost count.

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  5. 1 person found this helpful  

    It's an okay place if you don't mind your supervisor repeatedly taking credit for your work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Smithfield, RI
    Current Employee - Anonymous Employee in Smithfield, RI

    I have been working at Fidelity Investments (more than 5 years)

    Pros

    I like the people I work with, and the pay.

    Cons

    My supervisor repeatedly takes credit for my work. I don't like the long commute.

    Advice to ManagementAdvice

    Be more considerate of the "little people." We matter, too!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative in Salt Lake City, UT
    Current Employee - Financial Representative in Salt Lake City, UT

    I have been working at Fidelity Investments full-time (more than an year)

    Pros

    the benefits are pretty good. People are mostly nice; can't really think of any other pros.

    Cons

    Call center job. poor training; you get left with problems which you didn't create but have to be accountable for them. some angry customers. They keep tabs on you like you are a lab rat.

    Advice to ManagementAdvice

    be real; be genuine; if you don't like working here then quit.

    Neutral Outlook
    No opinion of CEO
  7.  

    Management talk like care but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    Easy Commute if you live in Jersey.
    People are nice.
    Benefits are good esp. the 401k

    Cons

    Management is OK.
    The jobs are all moving to Westlake, TX
    No room for growth.

    Advice to ManagementAdvice

    Be Honest

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Ten years of dog eat dog

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Boston, MA
    Current Employee - Vice President in Boston, MA

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    There are some smart people there, and the pay is above average.

    Cons

    The culture is toxic. Most SVP level and above are more interested in how they are perceived over actual business results. The result is small groups of people that prevent senior management from seeing the real issues that prevent true growth. Everyone in the 'group' is doing the best possible job, and any poor results are the cause of non-group members. Poor results are rarely reported voluntarily.

    Advice to ManagementAdvice

    Seek to find the actual performers in the company and promote them. These are not the same people that 'take credit' as a profession.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phones in Covington, KY
    Former Employee - Phones in Covington, KY

    I worked at Fidelity Investments full-time (more than an year)

    Pros

    it is a job with good overall benefits. Nice campus setting

    Cons

    terrible pay. most managers should not be managers. Management does not listen to their employees' concerns. Favoritism. Did not see promotions based off of business needs being accomplished but more who you know.

    Advice to ManagementAdvice

    Upper management states one set of objectives while supervisors and team managers, do another set. If you want customers first, team players need to be compensated for not taking as many calls as possible but rather what is in the best interest of the client...

    Doesn't Recommend
    No opinion of CEO
  10.  

    Do not be attracted to their well known name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Westlake, TX
    Former Employee - Anonymous Employee in Westlake, TX

    I worked at Fidelity Investments full-time (more than 8 years)

    Pros

    Nice facilities and landscaping at the Westlake location
    generous 401k matching
    good health insurance coverage
    decent amount of vacation time after five years

    Cons

    Low pay
    Senior management make decisions without knowledge of what daily job looks like how it hurts them
    Annual reviews are stacked to list 80 percent of employees as satisfactory
    high work volume with not enough staff....told to be "efficient"

    Advice to ManagementAdvice

    ???

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Too much time spent dodging shrapnel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Boston, MA
    Former Employee - Business Systems Analyst in Boston, MA

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    The company has tremendous resources. I had the opportunity to work with some very smart and capable people. Excellent work/life balance, and the benefits were very good. Decent career opportunities *IF* you're willing to live where the company wants you to.

    Cons

    Not long after I was hired, the company went into a cut & outsource mode. Salaries stayed flat during my tenure, as with most of the financial services industry at the time. Too much of my time was spent changing jobs to avoid being relocated.
    Truly horrid 'Human' Resources. While driving my child to school one morning, I learned of the latest RIF over the radio. My child looked at me and asked, "Are we okay?".

    Doesn't Recommend
    No opinion of CEO

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