Fidelity Investments

  www.fidelity.com
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Fidelity Investments Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.4 1,733 reviews

90% Approve of the CEO

Fidelity Investments Chairman and CEO Edward C. “Ned” Johnson, III

Edward C. “Ned” Johnson, III

(725 ratings)

72% of employees recommend this company to a friend

Review Highlights

Pros
  • GOOD work-life balance: very rarely expected to work overtime (in 149 reviews)

  • Being a privately held company has great benefits as well (in 185 reviews)


Cons
  • Work-life balance can be tough given OT expectations 55-65 hours per week (in 42 reviews)

  • Lot of high level (senior management) politics played in a dirty manner (in 68 reviews)

More Highlights
237 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The pay is okay. Its all about who you know.

    Financial Representative (Former Employee) Salt Lake City, UT

    ProsGood 401(k), profit sharing, Tuition reimbursement

    ConsBoring work, micromanaged, not much room to move away from role for example from Financial Representative to business analyst. Many in middle management are lifers and do not have strong education backgrounds. Most of the skills acquired are non-transferable. Leave once you get your series license.

    Advice to Senior ManagementFocus on hiring better managers, look for people who are really interested in the business

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    4 people found this helpful  

    Gave my all to a company that didn't give it back.

    Customer Service Representative (Former Employee) Westlake, TX

    ProsThe salary for entry-level associates is great and there are a lot of benefits given to the employees

    ConsFidelity's quality and effectiveness goals have been increased steadily so that even one misspelled word, missed punctuation, or keeping a client on hold more than 30 seconds can cause you to get written up. Also there's hardly ever openings for promotions.

    Advice to Senior ManagementRelying on a checklist to determine what was said, not said, or typed during an interaction is not a good way to determine the quality of the client's service with the company. Constantly increasing the expectations of your associates when Fidelity is already a leader in customer service only causes the employees to become stressed and make more mistakes because they're second-guessing themselves. You'll continue to lose good employees if you don't rethink your performance grading strategy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    1 person found this helpful  

    Too much middle management

    IT Project Manager (Current Employee) Westlake, TX

    ProsCompany has good benefits, good work life balance, and is still privately owned

    ConsThe majority of middle and senior management basically just talk about stuff and are great at producing nice presentations. The majority of people are like sheep and do not want to speak up.

    Advice to Senior ManagementHire people with skills and stop talking about stuff we are going to do down the road. Produce some real accomplishments and report accurately on the results.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Slow moving, bureaucratic company with great benefits and respectful people

    Technology Manager (Former Employee) Boston, MA

    ProsProfit sharing, retirement benefits, many departments for lateral moves, low stress, respectful culture

    ConsConstant reorganization, no appetite to take on risks more focused on to till the line and not rock the boat, lacks passion, staff is not very intellectual, when they want to remove someone from a position, them demote them instead of laying off which is humiliating

    Advice to Senior ManagementStick with an organization design and commit to it.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Unstable and irrational

    Management (Former Employee) Albuquerque, NM

    ProsPay for the area is high, easy to get into an entry level job.

    ConsConstant policy, goal and upper management changes. No work/life balance, always what can you do for me attitude. uses its employees up and then spits them out. Company promises the world and delivers nothing. Company severances several times a year, only to expand and hire new people at lower pay.

    Advice to Senior ManagementPick a direction and stick with it. Realize your employees are people not "personnel usables". Value your employees and you'll save more money not hiring new ones.

    No, I would not recommend this company to a friend

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    It's all about the phones!!

    Financial Representative (Former Employee)

    ProsGreat training, and good job benefits

    ConsExtreme micromanaging, not transparent about the actual role you take on.

    Advice to Senior ManagementBe upfront with new recruits about the roles they will have, instead of sugar coating it.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

     

    Investments Representative

    Investments Representative (Current Employee)

    ProsBetter work environment than my previous employer. Good benefits and most people are nice.

    ConsPoor management. Managers constantly favor their friends over more qualified people when it comes to promotions.

    Advice to Senior ManagementListen to all employees and get feedback from them. Many managers are incompetent and biased. Customers and managers are not always right.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Nothing lasts forever

    Principal Software Engineer (Former Employee) Boston, MA

    ProsThe first 8-10 of my 16 years were good. Work was challenging but rewarding. New ideas and approaches were encouraged. Teams of talented, hard working professionals defined the company. Employees were told that they were the number one asset.

    ConsToo much focus on process and too little on work that added value to the firm. Offshoring and dumping people in Texas has eliminated nearly every tech job in Boston; any honest audit of the 'site strategy' will show that it has been an ill-conceived disaster. The costs are much higher and very little is getting done.

    Advice to Senior ManagementThere are too many of you. RIFs and offshoring have done little to fix the real problem at Fidelity - the company is a money machine that isn't forced to cut spending where it matters: in management. There is a bloated org structure with layer upon layer of VPs and directors. When jobs were eliminated, you protected yourselves and each other while eliminating the people that did the work and helped build the company.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Investor Center Intern

    Anonymous Employee (Former Employee)

    Prosgood opportunity for freshmen and sophomores

    Consno set internship program, do not learn anything tangible

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Balanced Review

    Anonymous Employee (Former Employee)

    ProsGood life work balance and flex time. Benefits are good but not what they used to be. Business casual dress code with jeans on Friday.

    ConsUpper management often makes changes or asks staff to participate in projects. These changes and projects have an obvious negative effect on staff ability to get their "regular jobs" done. First line management is required to support these changes and generally does not support staff. There are too many power hungry, hostile managers at all levels.

    Advice to Senior ManagementGet regular feedback from staff. Rating an immediate supervisor does not give the kind of information Fidelity needs to improve productivity. Allow a feedback format that gives staff a confidential way to express their feelings about processes and changes that make work unpleasant. Face the fact that all change cooked up at the VP level is not good. Evaluate changes by feedback from staff level.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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