Fifth Third Reviews in Cincinnati, OH

Updated September 2, 2014
Updated September 2, 2014
552 Reviews
3.2
552 Reviews
Rating Trends

Recommend to a friend
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Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
247 Ratings

Review Highlights

Pros
  • They treat their employees terrible and have no regards for work life balance (in 17 reviews)

  • Worked with some awesome people; good benefits in line with what others offer (in 26 reviews)


Cons
  • New upper management in the Chicago area have a personal agenda (in 29 reviews)

  • Sales goals are not realistic and the training was inadequate (in 26 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    Great people, culture hard to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Staff Auditor  in  Cincinnati, OH
    Current Employee - Financial Staff Auditor in Cincinnati, OH

    I have been working at Fifth Third full-time for more than a year

    Pros

    The people that work at Fifth Third are great. Work-life balance around 40hrs/week and fairly flexible. Job very consistent and did not change very often. Invested a lot into you as an employee training wise. Good health benefits.

    Cons

    Staff was not recognized for their hard work - criticized on negative rather than focusing on positives. A lot of inefficiencies in the company's processes, which would save time and money. Politics and cattiness with managers was horrible to deal with every day. If you were not on someones good side, you most likely would be portrayed negatively among the division.

    Advice to ManagementAdvice

    Get feedback from the staff and associates. They are the one doing the work and would like to be listened to.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't value employees as workers or people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer  in  Cincinnati, OH
    Former Employee - Developer in Cincinnati, OH

    I worked at Fifth Third full-time for more than 10 years

    Pros

    As an IT employee of over 15 years, the benefits seemed to be in line with most companies of similar size in the Cincinnati area. Work from home policy was very flexible. Relaxed dress code in some locations.

    Cons

    Management at all levels has really stopped communicating with the employees at the worker bee level. They don't listen and the don't talk to that level. Too much time spent in meetings. Very slow to adapt to change. Antiquated systems. They stopped treating people like human beings and more like replaceable parts. No training opportunities at all. Very hard to get recognized. Only way to get promoted was to move to a different area.

    Advice to ManagementAdvice

    Promote from within, offer training (onsite and offsite), invest in your employees, communicate on a regular basis with the worker bees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Fifth Third as a contractor for more than a year

    Pros

    I was able to learn some about the lending industry.

    Cons

    I was a temp worker, and there was never a clear path to full time employment even though I did the same job as full time workers. HR gives no preference to former workers or temp workers in making their hiring decisions. You either have to know someone or kiss up to the right people in order to move up in the company.

    Advice to ManagementAdvice

    Quit pretending like Fifth Third is a great place to work and actually do something to back it up

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Cincinnati, OH
    Former Employee - Customer Service in Cincinnati, OH

    I worked at Fifth Third full-time for more than 5 years

    Pros

    Managers are nice and want to help you improve as an agent. Very nice coworkers.

    Cons

    Difficult to move up unless you suck up to the right people. Too many managers walking around the floor not doing anything productive. Customer service is understaffed and so you will receive call after call without any time in between. Cafeteria is bootleg and stinks.

    Advice to ManagementAdvice

    Hire more people so you're staffed and customer isn't griping as soon as they get on the phone telling you how long they waited for an agent. Get more information online so customer can do self service.

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful  

    Good benefits....Job not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Underwriter  in  Cincinnati, OH
    Former Employee - Mortgage Underwriter in Cincinnati, OH

    I worked at Fifth Third full-time for more than 3 years

    Pros

    good benefits, pay and vacation. Nothing else about the job was good.

    Cons

    Worked for 5/3 Mortgage. Worked like people in a sweatshop for the first three years and then laid off when business slowed down. Middle management is awful. No one who was in management had any experience managing nor any experience in doing the job I did. No one to go to for direction. Different answers all the time. Managers could not make decisions because they had no experience. Employees not treated with respect and not input from employees was never asked for.

    Advice to ManagementAdvice

    Start over with the entire management team in mortgage.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    It all depends what department and manager you have...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting  in  Cincinnati, OH
    Current Employee - Accounting in Cincinnati, OH

    I have been working at Fifth Third full-time for more than a year

    Pros

    Stock discount program and some very knowledgeable people. Hours aren't bad in accounting.

    Cons

    Fifth Third is a very large employer in Cincinnati so I can't generalize all jobs they offer. All I can do is tell you both Capital markets and Corporate accounting have some very high turnover (Sec reporting and regulation seemed fine). In my time there (less than 2 years) I watched practically the entire department turnover from manager down. People were fired after a few months for not learning quick enough, people would leave less than a month after starting because they hated it, people would leave after having to do other peoples' jobs on top of their own because there was so much turnover, and of course they would leave because the pay wasn't all that great. I also watched 2 people at the director level consistently gossip and bad mouth those they didn't like while giving special treatment to those they did like. If you do get offered a job in either of these two departments please do your homework on why the job is open and what the expectations for you are because I've seen just as many sinkers as swimmers.

    Advice to ManagementAdvice

    It comes from the top down. Poston (former CFO) was demoted, so hopefully some lessons have been learned. Culture is horrendous here though. Very ridged and practically military in "going through the chain of command." Rarely did i ever have interaction with anyone beyond direct supervisor. A lot of favoritism, politics, and high turnover. Really need to take a look at what's causing this in the accounting department...look no further than those at the director level who treat subordinates poorly while kissing up to superiors.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    No Career Path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Fifth Third full-time for more than 3 years

    Pros

    Free parking if you are in Operations.

    Cons

    The company has pushed the "One Bank" philosophy for 3 years now, but in reality each department is in it's own little silo and they rarely speak to each other unless something goes wrong. Upper mananagement is more concerned with their own bonuses and less about developing their people. Salary increases are miniscule and each year they ask employees to pay yet a larger share of benefits.

    Advice to ManagementAdvice

    I'd advise upper management to actually talk to the people who do the work around here. We have plenty of "thinkers", but when it comes to people actually doing work, they don't care. Turnover is high because folks get burned out and when it comes to managers developing their people, it doesn't exist. Not only can you not find out internally what positions in other parts of the company are available, you have no clue how to develop the skills to get there. When it comes to the "old boys" network, this bank seems to lead the pack. If you are male and you have connections, you can continue to climb the corporate ladder regardless on your qualifications, but if you're a woman, good luck!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Not an outstanding company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Fifth Third full-time for less than a year

    Pros

    Great pay for corporate work. Benefits are decent.

    Cons

    Company treats its customers horribly with outdated and unfair policies. The company also constantly shoots itself in the foot with terrible decisions and system mistakes making it harder on the employees who have to deal with the fallout of any mistakes involving customers. The training was also very poor and mostly "trial by fire." I would not recommend this company, especially any position with the corporate call centers.

    Advice to ManagementAdvice

    You need to get more in touch with the employees on the front lines and learn from them. There is so much you could be doing to better serve your customers instead of your wallets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Difficult to find work-life balance, not as professional as one would expect, but money was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Fifth Third full-time for more than a year

    Pros

    Salaries are on par with job responsibility

    Cons

    About 5-10 years behind in technology, lack of trust in employees, back-stabbing is rampant. Work environment is cubicles with minimal sound barriers and foot-traffic flow right through the work areas.

    Advice to ManagementAdvice

    Invest more in technology - much more. View employees as assets, treat them with more respect and trust

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Very disappointing and not supportive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Vice President Mortgage Ops Underwriting Manager  in  Cincinnati, OH
    Former Employee - Assistant Vice President Mortgage Ops Underwriting Manager in Cincinnati, OH

    I worked at Fifth Third full-time for more than a year

    Pros

    Very good underwriting team. Very focused and looked out for the best interest of the bank.

    Cons

    Outsourced to India taking volume away from on shore employee.

    Advice to ManagementAdvice

    Be more supportive with the staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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