Fifth Third

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Fifth Third Reviews in Cincinnati, OH

Updated May 26, 2014
All Employees Current Employees Only

3.3 125 reviews

44% Approve of the CEO

Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat

Kevin T. Kabat

(73 ratings)

39% of employees recommend this company to a friend

Review Highlights

Pros
  • They treat their employees terrible and have no regards for work life balance (in 17 reviews)

  • Worked with some awesome people; good benefits in line with what others offer (in 26 reviews)


Cons
  • New upper management in the Chicago area have a personal agenda (in 29 reviews)

  • Sales goals are not realistic and the training was inadequate (in 26 reviews)

More Highlights
31 Employee Reviews Back to all reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    It was a job

    Anonymous Employee (Former Employee) Cincinnati, OH

    ProsI was able to learn some about the lending industry.

    ConsI was a temp worker, and there was never a clear path to full time employment even though I did the same job as full time workers. HR gives no preference to former workers or temp workers in making their hiring decisions. You either have to know someone or kiss up to the right people in order to move up in the company.

    Advice to Senior ManagementQuit pretending like Fifth Third is a great place to work and actually do something to back it up

    No, I would not recommend this company to a friend

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    disorganized

    Customer Service (Former Employee) Cincinnati, OH

    ProsManagers are nice and want to help you improve as an agent. Very nice coworkers.

    ConsDifficult to move up unless you suck up to the right people. Too many managers walking around the floor not doing anything productive. Customer service is understaffed and so you will receive call after call without any time in between. Cafeteria is bootleg and stinks.

    Advice to Senior ManagementHire more people so you're staffed and customer isn't griping as soon as they get on the phone telling you how long they waited for an agent. Get more information online so customer can do self service.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Good benefits....Job not so good

    Mortgage Underwriter (Former Employee) Cincinnati, OH

    Prosgood benefits, pay and vacation. Nothing else about the job was good.

    ConsWorked for 5/3 Mortgage. Worked like people in a sweatshop for the first three years and then laid off when business slowed down. Middle management is awful. No one who was in management had any experience managing nor any experience in doing the job I did. No one to go to for direction. Different answers all the time. Managers could not make decisions because they had no experience. Employees not treated with respect and not input from employees was never asked for.

    Advice to Senior ManagementStart over with the entire management team in mortgage.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    No Career Path

    Anonymous Employee (Current Employee) Cincinnati, OH

    ProsFree parking if you are in Operations.

    ConsThe company has pushed the "One Bank" philosophy for 3 years now, but in reality each department is in it's own little silo and they rarely speak to each other unless something goes wrong. Upper mananagement is more concerned with their own bonuses and less about developing their people. Salary increases are miniscule and each year they ask employees to pay yet a larger share of benefits.

    Advice to Senior ManagementI'd advise upper management to actually talk to the people who do the work around here. We have plenty of "thinkers", but when it comes to people actually doing work, they don't care. Turnover is high because folks get burned out and when it comes to managers developing their people, it doesn't exist. Not only can you not find out internally what positions in other parts of the company are available, you have no clue how to develop the skills to get there. When it comes to the "old boys" network, this bank seems to lead the pack. If you are male and you have connections, you can continue to climb the corporate ladder regardless on your qualifications, but if you're a woman, good luck!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    It all depends what department and manager you have...

    Accounting (Current Employee) Cincinnati, OH

    ProsStock discount program and some very knowledgeable people. Hours aren't bad in accounting.

    ConsFifth Third is a very large employer in Cincinnati so I can't generalize all jobs they offer. All I can do is tell you both Capital markets and Corporate accounting have some very high turnover (Sec reporting and regulation seemed fine). In my time there (less than 2 years) I watched practically the entire department turnover from manager down. People were fired after a few months for not learning quick enough, people would leave less than a month after starting because they hated it, people would leave after having to do other peoples' jobs on top of their own because there was so much turnover, and of course they would leave because the pay wasn't all that great. I also watched 2 people at the director level consistently gossip and bad mouth those they didn't like while giving special treatment to those they did like. If you do get offered a job in either of these two departments please do your homework on why the job is open and what the expectations for you are because I've seen just as many sinkers as swimmers.

    Advice to Senior ManagementIt comes from the top down. Poston (former CFO) was demoted, so hopefully some lessons have been learned. Culture is horrendous here though. Very ridged and practically military in "going through the chain of command." Rarely did i ever have interaction with anyone beyond direct supervisor. A lot of favoritism, politics, and high turnover. Really need to take a look at what's causing this in the accounting department...look no further than those at the director level who treat subordinates poorly while kissing up to superiors.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Not an outstanding company

    Anonymous Employee (Former Employee) Cincinnati, OH

    ProsGreat pay for corporate work. Benefits are decent.

    ConsCompany treats its customers horribly with outdated and unfair policies. The company also constantly shoots itself in the foot with terrible decisions and system mistakes making it harder on the employees who have to deal with the fallout of any mistakes involving customers. The training was also very poor and mostly "trial by fire." I would not recommend this company, especially any position with the corporate call centers.

    Advice to Senior ManagementYou need to get more in touch with the employees on the front lines and learn from them. There is so much you could be doing to better serve your customers instead of your wallets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Difficult to find work-life balance, not as professional as one would expect, but money was good.

    Anonymous Employee (Former Employee) Cincinnati, OH

    ProsSalaries are on par with job responsibility

    ConsAbout 5-10 years behind in technology, lack of trust in employees, back-stabbing is rampant. Work environment is cubicles with minimal sound barriers and foot-traffic flow right through the work areas.

    Advice to Senior ManagementInvest more in technology - much more. View employees as assets, treat them with more respect and trust

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Very disappointing and not supportive.

    Assistant Vice President Mortgage Ops Underwriting Manager (Former Employee) Cincinnati, OH

    ProsVery good underwriting team. Very focused and looked out for the best interest of the bank.

    ConsOutsourced to India taking volume away from on shore employee.

    Advice to Senior ManagementBe more supportive with the staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Disappointing Experience

    Internal Auditor (Former Employee) Cincinnati, OH

    ProsThere are many opportunities available at Fifth Third if you know the right people. They have some of the best free learning and development programs I've ever seen in a company, and they're open to nearly every employee.

    ConsFitting in is key, and this company doesn't make it easy for minorities. If you don't fit in, you don't advance. There's only so much a person can sacrifice without getting lost in the process. Also, the benefits are average (401k with 4% match).

    Advice to Senior ManagementIf management is truly committed to diversity, hire diverse recruiters for goodness sake. Don't talk about it, be about it.

    No, I would not recommend this company to a friend

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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    They treat their employees the same as their customers

    Anonymous Employee (Former Employee) Cincinnati, OH

    ProsGreat pay and benefits. A lot of opportunity to move up and expand. They provide some training to allow you to be better at your job.

    ConsIts like a small town were rumors fly and get distorted. Higher management can be a bit on the backwards side. They will fire you just if someone recommends it.

    Advice to Senior ManagementMake sure you hear both sides of a story before you change their life forever.

    No, I would not recommend this company to a friend

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