Fifth Third Reviews

Updated March 24, 2015
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147 Reviews
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Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
299 Ratings

147 Employee Reviews

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  1. Branch Manager-MI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Center Manager in Detroit, MI
    Current Employee - Financial Center Manager in Detroit, MI

    I have been working at Fifth Third full-time (more than 5 years)

    Pros

    The salary is higher than competitors

    Cons

    Unrealistic expectations from managers. Bonus structure demotivating

    Advice to ManagementAdvice

    Give managers more employees. Don't expect them to be a business banker, coach and Assistant Manager. Learn from turnover! Wake up 5/3!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 7 people found this helpful

    Headed in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third full-time (more than 5 years)

    Pros

    Best perk about working at this location is the free parking. The Bistro offers a nice variety of dining options on campus which comes in handy when you are rushed for lunch.

    Cons

    Where to start?? It's the annual review season here and there are a lot of angry people walking about the building. As usual, we hear from upper management how the company is doing well and how much they appreciate all the hard work we've done, but then you get your notice on what your pay increase is for the year and you find out that after they have reduced your Benefit Dollars and increased the employee cost of medical and dental insurance that you are actually bringing home less money than you were last year. It's a literal smack in the face. I've watched a lot of good, hard working people walk out the door this past year and I believe I've finally figured out why. Fifth Third management identifies who they feel are "high performers" and will groom these folks to progress upward within the company. The rest of the people are just job fillers and you are on your own. No coaching, no training, no support at all. The business model is to keep turnover high (in the 38% range) because to upper management it's more economical to bring in new people off the street and pay them lower wages than it is to actually develop people and pay them a decent salary. The only way to make more money is to try to find a position a level higher than the one you have. The problem with that is you have to be on that list of top performers to even be considered regardless of what experience you can bring to the table. If you are desperate for a job and it comes down to starving or working here, I think next time I'd choose to starve. My recommendation to anyone seeking employment with Fifth Third is to stay away. I know I won't be here much longer. I came here thinking I could have a career and what I've discovered is that it's just a job.

    Advice to ManagementAdvice

    My advice to upper management is to actually develop all your employees and not only the "annointed". There are many, many good people who come in every day and work hard. All they want is a fair wage and the opportunity to contribute more. I can guarantee you that the expense of developing your people is better spent that the cost to on-board and train new hires every time you turn around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Fifth Third Bank - An organization that lacks a management that has focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Vice President, Commercial Real Estate Lending in Tampa, FL
    Former Employee - Vice President, Commercial Real Estate Lending in Tampa, FL

    I worked at Fifth Third full-time (less than a year)

    Pros

    Independence, set my own schedule, a decent paycheck, was able to source business that could have been considered quality investments within commercial mortgage lending. Good benefit package.

    Cons

    Management gives the appearance of incompetence particularly in my area of expertise. Unapproachable and from my experience had no vision. I was hired in a VP position but there was absolutely no training. In fact, I had no office support staff. I had no key to my office on the 18th floor for several weeks and no computer for 4 weeks. If I wanted to prepare a solicitation package I had to access the materials, draft the package myself , assemble it and with no adminstrative assistant help.

    Advice to ManagementAdvice

    Those in mid to senior management levels need to get their act together. When presented with a relationship-building opportunity, they need to have people in place who can recognize it for present and future dealmaking potential that can result in long-term relationships. Bank is multi-dimensional and has the potential to compete with similar regional banks.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    Painfully slow corporate processes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    Pay was great if you can stand doing nothing in a grey cube.

    Cons

    Grey walls, meeting after meeting after meeting with no decisions being made

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful

    Unorganized, no direction. Too many changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship
    Current Employee - Relationship

    I have been working at Fifth Third full-time (more than 10 years)

    Pros

    -flexible schedule depending on job role
    -strong talent and management in certain areas

    Cons

    -constantly changing management
    -unorganized approach to doing business
    -negative work environment

    Doesn't Recommend
    Negative Outlook
  7. Company with No Direction, Bad Management, And Unrealistic expectations.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third

    Pros

    - Holiday days off
    - Tuition Reimbursement
    - Fast track career paths

    Cons

    -Bad Management
    - Ancient Technology
    - High Turnover
    - No Competitive edge
    - Very few Career Paths
    - Low Pay
    - Average Co-workers
    - Non Challenging work load
    - Code Calling

    Advice to ManagementAdvice

    Try to implement a way to attract more competent staff that are able to effectively drive the companies vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. Low staffing models, quantity over quality sales techniques

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Center Manager
    Former Employee - Financial Center Manager

    I worked at Fifth Third full-time (more than a year)

    Pros

    The company had good marketing initiatives that supported brand recognition. The salary is competitive compared to industy standards. Technology for customers was constantly improving which added to sales opportunities.

    Cons

    The staffing model is based on minimum required staff to run operations. This means anytime a staff member called off there was an immediate emergency and often times people were unavailable to cover from other branches because all branches tended to be understaffed. This causes issues with managers having to regularly complete their employee's jobs during open hours and start their own responsibilities after hours. This also had a direct impact on customer relations. This was a big difference from what I found working at other banks. They also tended to focus on the quantity of sales instead of the quality of sales.

    Advice to ManagementAdvice

    Increase the staffing model so that each team member can be effective in their own position.

    Doesn't Recommend
    Neutral Outlook
  9. 12 people found this helpful

    Personal Banker

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    I really wish I could share a pro about this job, but just can't think of anything other than the benefits are OK.

    Cons

    In this role, you will have very aggressive sales goals with many things hindering your ability to make those goals. Here is what you will not be told in the interview process.

    Not only will you have the responsibility of making aggressive sales goals, you will have to do at least three other jobs. 1. You will be running a teller drawer whenever a teller calls in sick, takes a leave of absence, is in a meeting, has a day off or is on vacation. This impairs your ability to close sales, which is not accepted as an excuse for not achieving your goal that given day. The teller position is a very high turnover job, which means you will be on the teller line quite a bit. 2. The financial center managers (FCM) find any & every excuse to be out of the branch, which means you are next in the chain of command. You will be doing the FCM's job, mostly dealing with angry customers. The FCMs never work Saturdays. So if you are short staffed, you will work EVERY Saturday. . 3.You will have a huge role in the day to day operations. The operations job used to be a full time position but was eliminated and the responsibilities distributed amongst the team. You will be...Opening/closing the branch, balancing the vault, preparing cash shipments, signing off on large deposits, managing the coin machine (which includes removing heavy bags of coins), and taking out garbage. If you don't take out the garbage, the garbage cans will overflow & the break room will smell. The cleaning people come when they want to, and do the bare minimum. Overall, the branches are dirty.

    When running a teller drawer, should you violate procedures, be out of balance...you will be written up & potentially fired. You will only get three days of teller training, thrown to the wolves & expected to know everything. Being a teller is the highest risk part of your job, unless you have had previous experience.

    The technology you will use is average at best. The lack of great technology will cause you a lot of extra work because it causes so many problems. The worst technology problems are the issues you will deal with when interacting with customers. And the means to fix these issues are very archaic and sometimes don't work, which means the customer will be at your desk multiple times in a state of frustration and anger.

    You will compete with your internal investment reps for business. For example...If the customer wants to renew a CD, then you will get the sales credit. If the investment rep works with the client and puts that CD money in an investment, then you will get zero sales credit towards you huge goals.

    Working with your internal business partners puts a feather in your cap and money in their pocket. You do the work, they will take the money. You will get a few points towards your sales goal, but that's about it.

    Online banking & other emerging technologies eliminate the need for customers to come into a bank. In this role, you will see very few clients,only those that are angry, want to close their accounts or need coin or a cashiers check. This means that you will have to be a telemarketer & make several out bound calls per day. There is nothing wrong with this business practice, except you will not be told that telemarketing is critical to having any hope in making your huge sales goals.

    Turnover is constant which means your branch will always be short staffed. You will have to do the tasks of those open positions until they are once again filled. Employees get written up and/or fired almost daily., so short staffing is epidemic.

    You will be under constant pressure to do questionable and unethical things to get sales. You will need to decide whether this is a risk you want to take in order to appease your manager & make your goals. If you report anyone for unethical practices, be very documented & be prepared for retaliation.

    Overall, you will be treated with a lot of disrespect, and expected to do more & more work without any additional compensation. It's a real sweat shop environment that would make sense to avoid. If you can find a better job, then take that path.

    Advice to ManagementAdvice

    Sell the bank

  10. The best 20 years of my life... Wasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third full-time (more than 10 years)

    Pros

    Sales training, Management Experience, Benefits, Co-Workers, Clients

    Cons

    Disengaged workforce, executives are all about themselves verses their employees, diversity is non-existent in officer level roles, salaries are not paid out equally to men and women in the same roles. Men make over 2x as much in many cases... More than that in some.

    Advice to ManagementAdvice

    Consider Unconscious Bias Training, Review male vs female Salaries before the Dept of Labor does it for you, review minority / female hiring practices in officer level sales roles. Review subjective officer and position promotion guidelines, white males are highly favored over minority and female employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Fifth Third Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    Good company to learn,
    Easy to Advance
    Benefits were decent

    Cons

    Very, very overworked and underpaid!
    Managers have their favorites that get chosen to advance more often than others

    Recommends
    Negative Outlook
    Approves of CEO

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