Fifth Third Reviews

Updated August 18, 2014
Updated August 18, 2014
535 Reviews

3.2
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
239 Ratings

Review Highlights

Pros
  • They treat their employees terrible and have no regards for work life balance (in 17 reviews)

  • Worked with some awesome people; good benefits in line with what others offer (in 26 reviews)


Cons
  • New upper management in the Chicago area have a personal agenda (in 29 reviews)

  • Sales goals are not realistic and the training was inadequate (in 26 reviews)

More Highlights

169 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK Company ... Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Teller  in  Cincinnati, OH
    Former Employee - Customer Service Representative/Teller in Cincinnati, OH

    I worked at Fifth Third full-time for more than a year

    Pros

    Had a good branch manager, okay incentives for sales, room for growth in other areas of the bank (besides retail banking), good employee benefits.

    Cons

    Terrible culture for women, most senior management are men with 'the good ol' boys' mentality.

    At the short time I was there, they got rid of the Customer Service Manager position, which was >80% women who had hit a (short) glass ceiling within the company. This move lost them a lot of organizational knowledge, leading to diminishing customer service.

    Policy changes are not communicated well with the employees.

    The branch I was employed at was in a high-crime area, and 5/3 provided little security, leading to altercations with outraged customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great co-workers, believe in selling, not banking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Teller  in  Madisonville, KY
    Current Employee - Customer Service Representative/Teller in Madisonville, KY

    I have been working at Fifth Third full-time for more than a year

    Pros

    Easy to move up if motivated. Ample opportunity to make money.

    Cons

    All about sells. If you aren't making the sales, you will be making camp calls. Constantly checking people's accounts to see where they are spending money (seeing if customers are paying car, mortgage, stocks, etc else where).

    Advice to ManagementAdvice

    Just get back in to the tradition of banking.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Processor  in  Columbus, OH
    Current Employee - Mortgage Loan Processor in Columbus, OH

    I have been working at Fifth Third full-time for more than a year

    Pros

    People and management were great to work with.

    Cons

    A constant merry go round of layoffs thought the years.

    Advice to ManagementAdvice

    My particular mass layoff was not handled well at all. No attempt to re organize displaced Workers within the company what so ever. Last payroll screwed up etc, at a very stressful time for the employee, they did not really seem to care. Very un professional how it was handled.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Pay is low.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fifth Third

    Pros

    friendly staff, everyone gets along

    Cons

    some workers don't even notice when a customer walks in

  6.  

    Sales not Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Cadillac, MI
    Current Employee - Customer Service Representative in Cadillac, MI

    I have been working at Fifth Third full-time for more than a year

    Pros

    Bank Hours, Paid Holidays Off, Long Lunch Breaks

    Cons

    NO room to advance, too political. Hard work will get a target on your head for fear of you replacing them.

    Advice to ManagementAdvice

    Treat your employees with the respect you expect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Crap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY

    I worked at Fifth Third part-time for more than a year

    Pros

    I enjoyed building relationships with the customers. They worked with my schedule for school. Hours were good and we were off for all federal holidays.

    Cons

    Moving up in this company is about who you know. Working in a small building allows room for tension with other coworkers if you don't get along. Management doesn't care about you growing professionally.

    Advice to ManagementAdvice

    Care about your employees and try to develop them professionally

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Moving in right direction but lots of history and politics to overcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, IT  in  Cincinnati, OH
    Former Employee - Manager, IT in Cincinnati, OH

    I worked at Fifth Third full-time for more than 8 years

    Pros

    Like the headquarters of most large companies, there a lots of opportunities to meet people in different functions, learn about other areas of the firm, and create inroads to new career opportunities. The pay is decent, too. Lots of good people work here. Great location in the middle of downtown Cincinnati.

    Cons

    Lots of internal politics, people who never follow through on promises, huge focus on "face time." Workload management is generally load up your subordinates until things are constantly falling off their plates, then change their priorities. This is due to the fact that the bank struggles to set priorities for the organization as a whole from the top down. Groups who support the whole enterprise then get caught in the ricochet of competing priorities from the business units.

    Advice to ManagementAdvice

    Continue adjusting your business models to enhance the ability of the enterprise support groups to meet their clients' needs in a timely manner.

    Create an environment where it's ok to say something doesn't work and to suggest a better way.

    Provide more and better training.

    Positive Outlook
    Approves of CEO
  9.  

    Good people, poor Sr. Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third

    Pros

    Chicago downtown location has a great environment, good people to work with. You'll get your share of experience here because there is a definite "sink or swim" culture here

    Cons

    I've been working there nearly 8 years and it seems as if every year or 2 there are DRASTIC changes within the company. When these changes occur, they don't seem to be very well though out. As usually it results in pure chaos, and employees under stress because due to the new procedures, certain areas of support are no longer available. It's almost like upper management gets some "great idea" and throws it off on middle management. Then regular employees are left to pick up the pieces. This makes things extremely difficult for clients & employees.

    Advice to ManagementAdvice

    Try counseling with the departments before serious changes are made, so that when things are put into place we are prepared to tackle on any issues that may arise. Or at least create a level of support so that customer's aren't impacted.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Prefer to hire externally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Fifth Third part-time for more than a year

    Pros

    Nice people, good hours and holidays. Good first job. Good work life balance.

    Cons

    Not much room for growth depending on position, high turnover rate, and they prefer to hire externally when jobs become available. Constantly short staffed and having to scramble to cover for missing people which creates stressful situations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Eh... Not serious about competition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fifth Third full-time for more than 8 years

    Pros

    It's a good place to learn the industry. They're committed to employee growth.

    Cons

    Politics, politics. Jesus, politics.

    Advice to ManagementAdvice

    Look around you, your tech sucks and your competition is blowing you away.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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